Reviews
This profile includes reviews for GreenState Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromDanielle S
Date: 08/01/2023
1 starDanielle S
Date: 08/01/2023
Desserves no starts...
Worse place to get a loan... screwed us after totaled car... we had insurance, gap insurance and extended warranty and instead of waiting for it all knowing was totaled ... charged us all late fees even after we were 2 months ahead.
GreenState Credit Union
Date: 08/12/2023
Hello ********, we apologize for any confusion that *** have arisen. It's important to clarify that in situations involving a totaled vehicle, the responsibility for making loan payments typically falls on the vehicle owner until the loan is fully paid off by insurance and GAP coverage, if applicable. This is a standard procedure aimed at ensuring the loan obligations are met, even in cases of accidents or total loss. We understand that this might not have been clearly communicated to you, and we deeply regret any misunderstanding or inconvenience you experienced as a result. Going forward, we will strive to enhance our communication processes to ensure that all our members are well-informed about their responsibilities and options in such circumstances. If you have any further questions or concerns, please do not hesitate to reach out to our member service team. We are here to assist you and provide the necessary guidance throughout this process. Thank you for bringing this matter to our attention, and we are committed to improving your experience with our credit union.Review fromJackie H
Date: 07/15/2023
1 starJackie H
Date: 07/15/2023
They charge an overdraft fee of 34 even if you are over by $2.00. So they make 32.00 off you being $2.00 negative. I'll be moving my accounts to another bank.GreenState Credit Union
Date: 08/12/2023
Hello ******, thank you for your feedback on our credit union's overdraft fees. We value your input and want to provide clarity on our policies. We understand your concern about the overdraft fee, and we'd like to explain our approach further. We will automatically refund an Overdraft Privilege Fee if an account is overdrawn by $5 or less. For instance, a $10 balance with a $13 purchase results in a -$3.00 balance, with the fee refunded during processing. We're actively reviewing our fee structure to ensure it aligns with member expectations. Your insights are crucial to our improvement. Please feel free to contact our member service team for any questions. We appreciate your membership and hope to serve you better in the future.Review fromLee C
Date: 06/28/2023
1 starLee C
Date: 06/28/2023
I've been a member of GreenState Credit Union for over 4 years now and currently facing a increase of one of my loans from around 10 percent to 21 percent because the finance department has claimed that they can't find, misplaced, or lost the title to one of my vehicle loans from over 4 years ago.
In discussing this with the representative from GreenState they made it clear that they provided 3 letters requesting a duplicate title. I can't deny that they did, or did not provide anything as I maintain all my correspondences online and I never keep any mail sent to me as it goes to the shredder once received because all is maintained online. It's also worth mentioning that I don't pay attention to letters coming from an financial institution as its not relevant because these were loans established 4 years back and from my experience most of the letters are some form of advertisement like the company wanting to sell health insurance or some other wonderful program that I myself don't really care for. Anymore, every piece of mail has little importance to the consumer it generally benefits the sender who wants to convince you that they have something great that you need.
In regards to anyone who sees this venting, please take the time to realize that GreenState is like other financial Institutions who will find an opportunity to TAKE YOUR MONEY FOR THEIR OWN GAIN at your expense if giving the opportunity. It is happening to me as I write this. The truth is in the first paragraph.GreenState Credit Union
Date: 07/05/2023
We apologize for the frustration you're experiencing regarding the increase in your loan interest rate. We understand your concerns about the misplaced title and the subsequent communication regarding the duplicate title request. While we appreciate that you maintain your correspondences online and do not retain physical mail, we do send important notices to ensure transparency and compliance with legal requirements. We regret any confusion caused by the nature of these communications. We would like to address this matter promptly and find a resolution that is fair to both parties. Please contact our member service team at 319-339-1000 to discuss the issue further. We are committed to working with you to resolve this situation and ensure your satisfaction. Thank you for bringing this to our attention, and we value your continued membership with GreenState Credit Union.Review fromDIANAH W
Date: 06/27/2023
1 starDIANAH W
Date: 06/27/2023
I HAD INSURANCE THAT DIDN'T MEET THE STANDARDS OF GREENSTATE TWO WEEKS LATER I GOT THE REQUIRED INSURANCE. TWO WEEKS GO BUY I GET A LETTER SAYING I OWE 3,OOO FOR COVER COAST. THEY SAID MY NEW MONTHLY CAR NOTE IS 565.00 IT WAS 340.00. I TOLD THEM I COULDN'T AFFORD IT. ASKED IF THEY COULD ROLL THE (3,000) INTO MY CAR LOAN.THEY SAID THEY COULD. FEW WEEKS GO BY I GET A LETTER IN A MAIL WITH A CHECK WITH MY CAR NOTE PAYMENT 341.00. I CALLED TO FIND OUT THAT MY CAR IS ABOUT TO GET REPOED UNLESS I CAME UP WITH THE CASH TO STOP IT. SINGLE MOM OF TWO I CAN'T AFFORD IT. I THEN CHECK MY CREDIT THEY SAID I MISSED THREE MONTHS OF PAYMENTS WHICH IS A LIE!!!!!!!!!! I NEVER MISSED A PAYMENT. THIS WHOLE THING STARTED LAST WINTER SO HOW DID I PAY THEN BUT MISSED LAST THREE MONTHS OF PAYMENTS. SPECIAL PLACE IN HELL FOR MAKING MONEY THIS WAY.GreenState Credit Union
Date: 07/05/2023
We sincerely apologize for the difficulties you faced with our insurance and loan services. We understand the financial strain it has caused you as a single mother of two. We apologize for any confusion and miscommunication surrounding the insurance requirements and changes to your car loan. Please contact our Account Resolutions team at (800) 446-3719 so we can investigate the matter thoroughly and find a solution that works for you. We are committed to resolving these issues and restoring your faith in our services. Thank you for bringing this to our attention.Review fromRyan O
Date: 06/23/2023
1 starRyan O
Date: 06/23/2023
Over the past year GreenState has gone down hill. Took months for a simple HELOC loan to be processed. The insurance branch, my goodness are they rude. Hope I don’t “waste anymore of their time” as they offer the products. Doesn’t mean I have to purchase or stay. You’re in the job of sales. You win some, you lose some. Move on with your life and understand you’re getting paid for your “wasted time”. Thank you for your help Taylor. I do hope you’re compensated appropriately.GreenState Credit Union
Date: 07/07/2023
Thank you for taking the time to provide feedback on your experience with GreenState. We appreciate your honesty and apologize for any inconvenience you may have encountered during the processing of your HELOC loan.
We understand that delays in loan processing can be frustrating, and we sincerely apologize for any inconvenience caused. We continuously strive to improve our processes and ensure that our members' needs are met in a timely manner. Your feedback will be shared with our team to address any underlying issues and make necessary improvements.
We're sorry to hear about your negative experience with our insurance team. Providing excellent member service is of utmost importance to us, and we regret that we fell short of your expectations. We will investigate this matter internally and take appropriate measures to ensure that all our employees adhere to our high service standards.
At GreenState, we are committed to providing exceptional products and services to our members. We would love the opportunity to discuss your concerns further and address any specific issues you may have encountered. Please feel free to reach out to our member service team at 319-339-1000 so that we can work towards resolving any outstanding matters.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Review fromKolby M
Date: 06/09/2023
5 starsKolby M
Date: 06/09/2023
I had called in to get help with loan payments and ACH and Brenda ****** was amazing. She took the time to make sure all my questions were answered and was thorough in making sure that things had been set up correctly. I would recommend her to anyone and wish there were more people like her.GreenState Credit Union
Date: 06/20/2023
Thank you for your kind words and your positive feedback. We are delighted to hear that you had a great experience with Brenda Garcia. She is one of our best representatives and we are proud of her work. She always goes above and beyond to help our members and make sure they are satisfied. We will share your comment with her and recognize her for her excellent service. We appreciate your business and your loyalty. Thank you for being a member of GreenState Credit Union.Review fromNo More
Date: 06/06/2023
1 starNo More
Date: 06/06/2023
GreenState has not stopped their predatory overdraft charges scam even though they had to settle a class action lawsuit just two years ago. They purposefully reorder charges to hit you with the most fees possible and other nonsense to steal money from their customers. When you call them out on their dishonest practices they pretend there’s nothing they can do.
I stuck with them for nearly 25 years, starting back when they were U of I Community Credit Union. But they have finally overdrawn on my forgiveness and will now pay the penalty of losing my business forever.
Avoid this for-profit bank pretending to be a community based credit union.GreenState Credit Union
Date: 07/05/2023
We apologize for the negative experience you had with our credit union. We value your loyalty over the past 25 years and want to address your concerns.
Regarding overdraft charges, we strive for transparency and fairness. We continuously improve our policies. The class action lawsuit was settled to avoid lengthy legal proceedings and does not indicate wrongdoing.
We follow standard industry practices for charge ordering. However, we understand individual circumstances may vary. Please contact our member service team at 319-339-1000 to discuss your specific case.
We apologize if your concerns were not adequately addressed. We value your feedback and use it to improve our service. If there's anything we can do, please let us know.
Thank you for your longstanding relationship, and we wish you the best in your future financial endeavors.No More
Date: 07/11/2023
GreenState values money and profits, period. Your employees have made that very clear. Just stop being dishonest- that's such a low bar to clear. And yet, GreenState is entirely unable to do so under its current leadership.Review fromTracey B
Date: 05/25/2023
1 starTracey B
Date: 05/25/2023
After receiving a zillion mailers from Green State, I decided to open a couple of accounts to earn some decent interest they advertised. 4 weeks later - had to constantly contact them to follow up, provided tons of requested documentation, they suddenly changed requirements for their Rewards Plus" checking account, I left the Book Road Naperville, IL branch and will never, ever set foot in a Green State office again. Apparently they didn't want the $30,000+ deposits from a customer with squeaky clean credit. Horrible communication, deceptive advertising and what a waste of my efforts!!GreenState Credit Union
Date: 06/01/2023
Hello Tracey, we apologize for the inconvenience and miscommunication you experienced during your interactions with us. Your feedback is valuable, and we regret not meeting your expectations. We assure you that we take your concerns seriously and will address them internally. If there's anything we can do to assist you further or regain your trust, please let us know.Review fromAnthony V
Date: 04/20/2023
1 starAnthony V
Date: 04/20/2023
During the pandemic. Things gone bad I had to file. Ch.13 . But didn’t do anything with my car . I always paid on line. Two years later, they found out and mark me. And took away paying on line. Like I was going to do something. They still have the title so it’s not like I was going to do anything bad..Now I have to mail it or go out of my way to one of there banks to make a payment. This bank wants you to fail because you had hard times. Not for the people that for sure.GreenState Credit Union
Date: 05/02/2023
We are sorry to hear about your experience with our Credit Union. We understand that the pandemic has been challenging for many of our members and we try to accommodate their needs as much as possible. However, we also have to follow certain policies and procedures to ensure the security and integrity of our transactions. This is not meant to penalize you or make it harder for you to pay your car loan, but rather to protect both parties from any potential issues. You can still mail your payment or use one of our branches to make a payment. We appreciate your cooperation and understanding in this matter. If you have any questions or concerns, please contact our Account Resolutions department at (800) 446-3719. Thank you for choosing our credit union and we hope to serve you better in the future.Review fromKarin F
Date: 04/17/2023
5 starsKarin F
Date: 04/17/2023
I have had accounts with Green State Credit Union ever since they came to Central Iowa. I was living from check to check for most of that time.
I've used 3 of their branches and always treated well,
especially at the Altoona branch.GreenState Credit Union
Date: 04/24/2023
Hello Karlin, thank you for the great review and feedback. We are thrilled to hear about your experience with our branchs and glad we've been able to help you succeed financially.
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