Complaints
Customer Complaints Summary
- 41 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order for a replacement AED battery on 9/24/2024 for $294. Battery was never received. No correspondence as to why. Placed another order on 5/14/2025. Battery was never received. I have reached out to them, and they do not reply. This is outrageous. How they have been allowed to run this scam for this long is beyond me. I wished I would have read the NUMEROUS complaints about them on the BBB website prior to ordering.
Business Response
Date: 05/27/2025
Your first order shows as shipped but that was so far back that there is no tracking information available so we will just refund you since you state that you have not received it. Your recent order we have been trying to reach out to verify these products are not for resale which is not allowed and we could not get verification. This order has also been refunded. If you can reach back out to us and verify these products are not for resale we will gladly reinstate your order for you.Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on April 20th for replacement AED pads, received an order confirmation and was billed. Waited 2 weeks and received no updates on the order. I used the contact us form on the website to inquire about the status of my order, zero response. On May 5th, I texted the phone number provided on the website for order inquiries, received zero response. I again used the contact us form on the website on May 7th to make a final inquiry on the status of my order, again zero response. I will be seeking a chargeback on my credit card. This website is clearly a scam. Very low.... considering lives are at stake with the products you're selling. My gym used our AED to save a life, and needed replacement pads in a hurry, and unfortunately chose the wrong business to order from.Business Response
Date: 05/21/2025
Unfortunately there is very high demand for these products and some manufacturers are not able to keep up with demand to have stock like things used to be. We do show that this was shipped and delivered to the address on the order fed ex ************ and tracking was also emailed automatically to the email on the order.Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AED battery Order # ****** AEDLand.com _ Only Allows Text and Email contact: "I Emailed these notes to:***************************** date:Apr 29, 2025, 3:34PM subject:AED battery Order # ****** mailed-by: **** O <*****************************>04/18/2025 _ I Ordered 1 battery Model: M5070- **** leaving my email with my text phone number.04/21/2025 _ AEDLand, withdrew $149.00 from my credit card.04/28/2025 _ I texted ************ as per your request for inquiries. Explained I hadn't heard from you on whether the battery had shipped, and felt that if you could even ship one battery in a 10 day period, I wanted to Cancel my order, and you can refund my Money to me. I also explained that I had read at the BBB, many shipping problem complaints, and didn't want to go through that. 04/29/2025 _ Past 24 hours since my text, and frankly I'm used to better shipping service contact from everyone else I do business with. Again, Cancel my order, and refund my money. I will very soon be registering a complaint with the BBB, if I don't hear from you... Sincerely, ******* ********, ************** _ Email: ****************,comBusiness Response
Date: 05/16/2025
We responded to the email tht we had on file stating this battery was currently out of stock and offered to upgrade to the *** at no additional charge and did not receive a response back. We have refunded this order. If you would still like that option we are still willing to do that for you.Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, the only thing relevant in ****** response is my money back, and my bank account does reflects a refund of $149.00, May 19th, 2025 after 4 weeks of No contact. No emails in the spam folder, No Text or calls to my phone.Thank you BBB Team, I appreciate you and your help. I got my refund back very quickly after contacting you!
Sincerely,
******* ********Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with AEDLAND on April 7th for 2 Defibtech Lifeline Adult Aed Pads DDP-100. I received an order confirmation after I paid with credit card. After a few weeks I never received anything and have tried to contact the company several times to inquire about my order (Order #*******.Business Response
Date: 05/16/2025
These pads were on a manufacture delay and were delivered VIA FED EX Tracking ***************Initial Complaint
Date:03/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 10, 2025 I place an order with AEDLand for LIFEPAK CR PLUS Replacement kit for $299.99. I received an order confirmation email and my credit card was charged. I received no further communication and did not receive my order, so I contacted them by text on 2/2/25 and they replied that it was scheduled to ship that week. I didn't not receive the order so I contacted them again through their website and also by text on 3/8/25 telling them that I still had not received my order. I got no reply and texted on 3/13/25 saying that if they couldn't fulfill my order that I would like my money back. They replied on 3/14/25 saying that it was going to ship either on 3/14/25 or 3/17/25. I replied that if I did not receive a tracking # by 3/17/25 that I would like my money refunded. I have not heard anything from them, so I just sent a text (3/19/25) requesting my money back. I am disappointed that I have been waiting since Jan 10, 2025 for my order that I have already been paid for and that their communication has been terrible. I am hoping to either receive my order or get my money back.Business Response
Date: 03/19/2025
Due to the supply chain issues that we have communicated and that the supplies that we were promised to arrive from the manufacturer did not arrive we have already refunded this order back to your card and the refund email was sent to the order on file. We sincerely apologize for the delay in your product and are also disappointed in the information provided to us on product shipments from our vendors as well.Customer Answer
Date: 03/20/2025
Better Business Bureau:
AED Land never informed me of supply chain issues. Instead they told me every time I contacted them that my order was about to be shipped. They also did not respond to my request to be refunded for the cost until I submitted a complaint to the BBB. Once I made the complaint they immediately refunded me, which I appreciate. However, I wished that they had let me know two and a half months ago that they did not have the product in stock so that I could have purchased it elsewhere. However, since they have refunded me, the resolution to complaint ID ******** is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:01/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two AED batteries on November 1st. I received no invoice or email showing a purchase occurred. I had to reach out to them to ask for a receipt. After a month, I texted the number on December 30th and they said to give them a call. I asked for them to text or email the status and received the "the battery is on back order". ************************************************************* 2.5 months of not receiving anything. Find a different company.Business Response
Date: 02/09/2025
This order has already been refunded due to the backorder and receipt emailed to the customer . Refund ID: *************Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for AED pads on November 7. Following payment I receive a confirmation email stating that my order has been received. Its been **************************************************************************** order delay. Ive reached out to the contact number on the site but no response. Reading through the other complaints it appears this business is either completely fraudulent or a master at coming up with excuses. Only time will tell.Business Response
Date: 12/01/2024
As most ******* aed products are on a nationwide outage that is beyond our control we do the best that we can to ship product as soon as it is available. The message you sent us was on a weekend and we responded within a few minutes. Your product became available a few days later and was then shipped and received by you after we followed up to make sure that it had arrived.Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent the company $587.97 on 9-6-24 for three AED batteries. AED Land took the money and have never sent the batteries in almost three months, causing many problems at my end.Business Response
Date: 12/03/2024
complaint number ******** has been resolved with the customer by upgrading them to a battery that was available.
Initial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed on or around 9/13/24. Two ******* Heartstart AED batteries, for devices that both needed replacement. Zero communication from this business until I reached out on 9/27 looking for an update as both AEDs support our youth town sports teams and it was critical we get them back into service for the football and soccer seasons. On 9/29 the business (who does not have a email or live phone for customer service) responded via text the items were shipping "this week". On 10/10 I reached out again looking for an update. No answer. On 10/17 I replied once again stating I would be seeking a chargeback. My credit card company asked that I request a refund first before they initiate the chargeback as I had previously only asked to receive my items ****. I again was met with no response from the business. Unfortunately I did not look this company up on BBB prior to this as it is clearly a pattern of behavior over and over again. I was forced to buy both batteries from another vendor at higher cost, but received them 3 days after ordering. I would recommend nobody does business with this company in the future, total nightmare and put children at risk by slow walking my shipment. At no point was I informed of any inventory shortages or alternative options so I doubt most of the previous cases where they claim shortages are legitimate, and if they are, what an absolutely terrible method of doing business.Business Response
Date: 11/02/2024
I would gladly refund you as soon as you return the product that was delivered UPS 1Z5932560330131417. As for your comment on shortages There absolutely has been an outage of this item and we did respond to your messages about there being an outage. As we always communicate to our customers you should always have a spare battery to install when the installed battery is low per the owner's manual. I really do wish we had control over manufacturer shortages, but we do not.Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made the order on Oct 4th, 2024 for one AED battery ******* M5070a. On Oct 7th the money was withdrawn from the ******** account. It is now Oct 23, **************************************************************** shipping from AEDLAND.com. We went with this business because they claim the owner is a former *** and wanted to offer them business and support small businesses. We have learned our ****** and will never waste our money on small online businesses again. No one at aedland.com responds to your texts, which is the only way they offer to contact them. Horrible business, do not recommend, 0 Stars.Business Response
Date: 11/02/2024
Im not sure why you did not receive text messages as we did respond and even sent tracking to the email on the order from you submitted. The order was delivered via UPS 1Z5932560330131355Customer Answer
Date: 11/05/2024
Complaint: 22463120
I am rejecting this response because: No communication was given that the battery was on back order until three weeks after making the purchase. We only discovered it was on backorder via text after we had submitted multiple texts and then filed a BBB complaint. Miraculously, the item was available and tracking provided after that. If a package is on backorder you should have notified the customer in a timely fashion not make them wait 3 weeks with no communication. Having a working AED battery is a requirement and could have been very costly to us as we waited for our battery and had no communication from your company.
Sincerely,
****** ********
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