Complaints
Customer Complaints Summary
- 41 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See the invoice below. I ordered an adult battery pack for my heartsine defibrillator. The invoice is attached below. The battery never arrived at my address. I would like a new one sent or a full refund. The order number was 124166.Thanks, ***************************** ****************************************************
Business Response
Date: 05/01/2023
As The website clearly states there is national outage of this product, and the product is pre-order only at this time. here is the link to the website that clearly states this in bold red letters. If you would like to cancel your order we can do that and remove you from the waiting list.Initial Complaint
Date:04/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an AED from AEDland.com and they never delivered the item I ordered. It was ordered on Dec. 27th. They charged me, but nothing arrived. Their "text me" option for customer correspondence never replied to any of my questions. At this point, given how many complaints there are on the BBB website, I assume this company is defrauding their customers. I work for a company that has used AEDland.com in the past, but given how poor this is going I will tell the other 11 stores not to purchase from AEDland.com. I want my AED as I paid near $1000 for it.Business Response
Date: 04/16/2023
As the website has clearly stated in BOLD RED letters beside the item you order, this item is out of stock and is on a pre order. Due to manufacturer recalls on the pads they have not been shipping, these will soon be available. Please see the attached link that clearly shows this. *********************************************************************************
Your order has been canceled and refunded.
Initial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 1/19/23...2 sets SMART cartridge pads...almost a month ago for $130. I received a order #, but no further details on delivery, no response to emails, text last week finally said they would check on it...but no follow through as of yet, and no equipment, and no refund as of yet. This is medical, life saving equipment, and no/poor response, no delivery. Definitely will never return for any further purchase! I do want either a full refund or a guarantee that the products will be shipped in the next day or two. Order #******Business Response
Date: 02/14/2023
When this order was completed the product page clearly stated in bold red letters out of stock. this product is on a nationwide outage. Your order has been refunded and your order taken off of the shipping Que. The email I'm guessing you are replying to is a no reply email from your order that we are not able to see that is why we clearly state text us on the website. We reply to all texts withing 24hrs or sooner during business hours and apologize if you were missed or did not receive it.Customer Answer
Date: 02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:01/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need to know if my order was shipped and if so a tracking number for the shipment and carrier the battery was shipped.Order number ****** NO response from e-mail inquiry, no one answers the **** phone number provided and this is the ONLY company to replace my battery from. Heck of a way to run a business.Business Response
Date: 02/07/2023
This item was delivered 5 days after it was ordered *******************************. The correct way to contact us as the website states is via text service.Initial Complaint
Date:01/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased AED pads for our churchs AED. AED land.com chargers my card immediately on 11/19. I pd $172.45. It is Jan 06th and I still do not have product.Business Response
Date: 01/10/2023
This item was on backorder due to supply chain shortages you requested the order be cancelled it was and your card was refunded.Customer Answer
Date: 01/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order with aedland.com and have not received the product. Order #****** October 3, 2022 Powerheart AED G3 Battery 9146-302 Re-CelledPrice $169.95Business Response
Date: 01/10/2023
It appears this order was lost in transit. A new battery is being shipped out today. In the future, please contact us through our texting service as the website states so we can resolve your issue.Initial Complaint
Date:12/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ordered 4 zoll aed replacement pads on 9/21/22 for a total of $709.80 on my company card. still as of 12/12/22 still have not received them. sent TEXT to them on 10/10, 10/17, 12/12/22 when i finally received a reply stating, "Your order was refunded". My order has never been refunded to my card! i asked for a receipt from the refund and still haven't received a reply to that text.Business Response
Date: 12/23/2022
another copy of the refunded receipt was emailed to the email address on the order. I would suggest check your junk mail file or reach out to your credit card company for confirmation of refund..Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 10, 2022 I placed an order for $378.00 with the company credit card for 2 - HeartSine Samaritan Adult Pad ****01 11516-000003. On November 28, I called and texted the phone number listed on the website, with no reply, and voicemail box is full. On November 29, I have called multiple times and texted again with no response. We contacted our credit card company to dispute the charge, as I have a feeling we may never see our products arrive. Would like to get the money back at the very least, so I can order the replacement parts necessary to get our AED's back in compliance.Business Response
Date: 12/12/2022
This order was completed, shipped, and delivered via *** tracking# 1ZY566250332828841Initial Complaint
Date:09/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/7/2022 I place an order for 2- Power heart G3 AED Pads and have not gotten them yet to my knowledge and believe that I was billed for them. I have sent multiple text to the number on there website asking for an update but have never gotten a text or call back. I also emailed the company which also did not get a response. I just want an update on the order and when it should be delivered or if it was already delivered proof as to when and where. Thank you.Business Response
Date: 10/09/2022
Tracking info That was automatically sent shows the items as delivered to the address on the order. *** tracking 1ZY566250326820048Customer Answer
Date: 10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I filed the complaint on 9/28/2022 and on 10/2/2022 got an email and text stating that they item has been out of stock and they are shipping that day. Not sure if me sending the email to the BBB had some influence on this or not but timing seems like it may have. I did receive the items in question on 10/5/2022. I will say though that I wished they had responded sooner to the multiple texts and emails stating that they were on backorder and that would have helped.
Sincerely,
*****************************Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 6-14-22 I ordered 12 adult AED pads, 1 pediatric pad, and 1 battery that fit the Cardiac Science Powerheart G3 AED. ****************************************** receiving a package, and after texting the phone number on the website, I received a screen shot from a *** tracking number and the battery arrived later that day, but nothing else. 28 days after order placement I received a package for the remaining order. Again, having to text the number to get a response. It showed a processing/shipment date of 7-1-22, 17 days after the order was placed. The package contained 12 pediatric AED pads. My order invoice does not consist of that. These are medical Supplies that the public depends on us to have when the time calls for it. 28 days and the wrong items delivered is unacceptable in emergency services. No where on the website does it mention slower than normal shipping times or out of stock items. another issue with this company It's Absurd that a customer can not call a phone number to speak with some one about order issues. I have to text and wait for a reply that *** be a day later sometimes. There's no email contact either. AED land is a disgrace to suppliers of first responder agencies.other pertinent info as follows,Order #****** Order #****** *** tracking 1ZA822R00355144610 ***** tracking ************ order placed on 6-14-2022Business Response
Date: 07/14/2022
I will certainly give a refund on the remaining pads. the pads were drop shipped when they became available and yes, the warehouse did ship the wrong product but an RMA was being created and the correct pads were being shipped as what we had told you.. As with everything else in the world all AED supplies are nearly impossible to have in stock due to shortages and requires planning on the customers part in these times due to the shortages. We are recommending customers order there aed supplies months ahead of time before the will run out or things expire.Customer Answer
Date: 07/14/2022
Complaint: 17556791
I am rejecting this response because:
Sincerely,
*********************Customer Answer
Date: 07/15/2022
As I've already stated, the seller did not make any mention of slower shipping times/speeds. Nowhere on the website does it mention this either, or when receiving the emailed invoice did it have any note of being back ordered or a slow shipping time. Only after filing with BBB does the seller claim its difficult to acquire these items. Prior to making the complaint, it was after texting the phone number listed on the website that I was able to get an update on my order. I'm very aware that in the current retail markets that important things like medical supplies need to be ordered ahead of time. I was lead to believe that this was not going to be an issue as I was never informed in any way it would take this long.
I stand behind my already made statement the *** land is a disgrace. There is no number to call when placing and order, customer support is through text, a buyer can't even email them to inquire information cause all emails from them are auto generated. in fact, seeing his response to my BBB complaint is the biggest response that I have received from him this whole time. Customer support/service, definitely not a strong point of *** land.
I ordered a battery to put an *** back in service at a new location. *** land can not claim drop shipping on this as it has been opened and an *** land sticker covers the battery exchange logo. After seeing on BBB that there are many complaints regarding the same issue, I suggest *** land hire people who are capable of answering phones and handling orders. Not a single person who is obviously overwhelmed and incapable of running it by himself.
It should not take this long to receive a return label either. I've had those emailed to me by other venders before. not sure what his excuse is.
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