Reviews
This profile includes reviews for Home Warranty of the Midwest, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 204 Customer Reviews
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Review fromMarla K
Date: 02/17/2024
5 starsMarla K
Date: 02/17/2024
Our realtor bought us a year of the warranty with Home Warranty when we purchased our home. We never thought we would have to use it 3 months into living here, but we did. Our water heater quit on us on a Sunday and I called thinking I would have to leave a message, but there was a representative ready to help me. She took down my information, and told me who they have listed as a known technician and said we could use our own if we wanted to. By Monday evening, we had a new water heater and all we had to pay was a small fee to the technician for coming out, they handled the rest! They are super easy to work with and very efficient with getting claims settled and making customers happy.
Home Warranty of the Midwest, Inc
Date: 02/20/2024
Home Warranty is here to assist our customers with unexpected repairs. Thank you for your business.Review fromKARL K
Date: 02/16/2024
1 starKARL K
Date: 02/16/2024
We moved into our house two weeks ago, used the dishwasher 2-3 times in the first week nd then noticed it stopped mid cycle with drainage issues. My wife contacted HWI to get service and have the issue resolved. After diag, pump required replacement. My wife called *** and the lady on the phone told her that since she told the first person she contacted that the dishwasher was not working after being asked a very vague question, they documented it as it not working since the day we purchased the house and would not be covered. The entire situation was extremely upsetting to my self and my wife. This company is a scam, they will trap you into denying claims with simple questions, or wording and make it seem like their claim denial is complete sufficient. We had a home inspection completed, showing it was working, now we are in limbo until they review the initial call in. Don't waste your time, patience and definitely your hard earned money on this scam of a company. They will steal your money and leave you hanging when you're in dire need.Home Warranty of the Midwest, Inc
Date: 02/20/2024
All items must be in normal operating condition at the time the warranty takes effect. The conversation with the homeowner verified that the dishwasher was not in working order when the warranty was in effect. We do apologize for any inconvenience.Review fromSherry C
Date: 02/16/2024
4 starsSherry C
Date: 02/16/2024
The agents were easy to work with. The claim was handled quickly and fairly. I felt valued as a customer. I had heard of a friend's experience with a different company. that company was not user friendly, but I found Home Warranty of the Midwest to be considerate and uncomplicated.Home Warranty of the Midwest, Inc
Date: 02/20/2024
Thank you for your review. We are happy to hear that you feel valued with us!Review fromMcKayla W
Date: 02/15/2024
1 starMcKayla W
Date: 02/15/2024
Poor communication. Poor ethics and morals. Poor customer service. DO NOT USE THIS COMPANY!Would give no stars if there was an option. I sent in 2 claims for my plumbing and my HVAC. They sent me 2 contractor recommendations. I contractor was no even located in my area. The other never answered the phone. Warranty company said I can get my own contractor so I did. I had a plumber come out and he was nice enough to get on the phone with warranty company to give them the diagnosis and cost for repairs. Warranty company said they needed pictures, but I had already sent in pictures when I started the claim so thats what I told them. Anyways, I was going to have him start on the work and just have him bill me and have warranty company reimburse. Warranty company said they need prior authorization before the plumber can start or the claim will be denied. Uuummmmno. Hes out here and ** going to have him get started so I dont have to pay extra for him making another trip. So after I throw a fit over the phone, the ** of the warranty company (*** or ***) called me and asked when the issue had started. I told him that I had already told the original claim person that I talked to that I didnt know. He said that because I didnt have an exact date that it would be denied. So after they originally told me that they may be able to cover some of the costs, this guy is telling me that it wont be. After I found out the plumbing wouldnt be covered I asked the ** what the proper process was going to be for HVAC. He again asked when the issue happened even though I had already discussed this with the original agent. I told him I moved out of the house mid January. This man goes all the way to look up the listing of my house to find when it was listed (which it was listed at the end of Nov) and tells me that the house looks empty in the listing pictures. Literally all of my furniture is in the house in the listing. Long story short, they are tricky and manipulative.Home Warranty of the Midwest, Inc
Date: 02/20/2024
Upon further review of your claims during the claims filing process you were unable to provide an answer on when the units failed. Our warranty states that All covered systems and appliances must be in normal operating condition at the time coverage takes effect. You also stated you moved out of the house in December and the claim was filed after you have moved out of the house.Review fromSara J
Date: 02/09/2024
5 starsSara J
Date: 02/09/2024
I switched from American Home Shield to Home Warranty, *** this year and am already much more pleased. Our hot water heater broke and getting it replaced went smoothly from start to finish. I was able to get the claim number right away after I called a representative. I love that we get to choose the company and technician ourselves. I feel like with other home warranty companies that use their own technicians, they only want to do the bare minimum. Since we get to choose our own, the technicians have no allegiance to the company, which I feel like ensures better and more honest work on their part. Getting the reimbursement from the company was also a very simple process with no surprises. I appreciated that I was easily able to get in contact with representatives that were knowledgeable and helpful. I am very pleased with Home Warranty ***.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thank you, ****. Home Warranty makes every effort to ensure a smooth claims process and your comments make it clear to us we are achieving our goals.Review fromJeffrey C
Date: 02/05/2024
5 starsJeffrey C
Date: 02/05/2024
Once again had no problems. Home Warranty customer service very helpful and prompt. Hassle free service.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thank you for your kind words. We continue to work for our customers to provide them with a great customer service experience.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks for the review!Review fromLena M
Date: 02/04/2024
5 starsLena M
Date: 02/04/2024
I was very pleased with the response and service of Home Warranty. Thank you. They suggested a good company for my heat exchange problem and the guys did great work and fast. I would recommend this company and their warranty plan 100%Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks for submitting a review! Glad to hear that you were pleased.Review fromShayla F
Date: 02/03/2024
5 starsShayla F
Date: 02/03/2024
The process was very easy. I have used the warranty a few times and it is always a pleasant experience.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks, ******! Appreciate the continued business.Review fromShani T
Date: 02/03/2024
4 starsShani T
Date: 02/03/2024
This was our first experience working with warranty on a claim. All representatives I spoke to were helpful and efficient. We are waiting on our reimbursement because no one locally works with warranty. Overall, very satisfied.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks for your kind words!Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thank you for your kind words and support of our business. We work towards getting you the quickest reimbursement possible. Thanks again!Review fromCynthia N
Date: 02/03/2024
5 starsCynthia N
Date: 02/03/2024
Great outcome due to ***********************! He turned a rude customer service experience around.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks, *******! *********************** is a wonderful local rep for your area and a great resource. Glad he was able to help.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks, *******! *********************** is a wonderful local rep for your area and a great resource. Glad he was able to help!
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