Complaints
This profile includes complaints for Consumer Safety Technology LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 984 total complaints in the last 3 years.
- 311 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called intoxalock to finally get a court ordered device installed. At first they seemed very high priced, couldn't get me appt etc. I said i need to check around. The agent then made several changes to the fees, he said my entire first MONTHS FEE would be waived(I requested to pay monthly as I'm on fixed income) he misquoted the installation cost, the machine malfunctioned with an agent on the phone 30 minutes after leaving, which was messing ** in the first place, had to go to garage and get it reset. After all of this and the money i paid in advance that i want supposed to, they didn't refund it just applied a credit. Now after making sure everything was getting cleared up, they said by the way we know the agent quoted you monthly but that's not how we do it here,. I asked so are there any other charges besides the one every 2 weeks now totalling 57. Instead of the original price(which you don't know about until after device is installed and see a lease. They said that's it now just the 57. Every 2 weeks. Went to look at my account today and there's an additional 32. For lease set up.. so they are finding any way they can go keep placing additional charges above what type quoted, above any future remarks etc. They continue to keep taking more charges than was stated or agreed to. This is crazy no one can live like this. WHEN GETTING IT INSTALLED THE SUPERVISOR AID HE WAS REVIEWING THE CALL AND WOULD MAKE SURE EVERYTHING WAS DONE THE WAY THE ***** WAS GIVEN. we'll now that it's installed, nothing is going that way and I am just told that's not how we do it.
Business Response
Date: 08/05/2022
A member of the Intoxalock management team has been in contact with ******************. We regret any poor experience she has had with Intoxalock and apologize for any undue frustration she may have incurred.
After speaking with ****************** Intoxalock has agreed to credit the set-up fee of $32.09 as well as an additional credit of $80.
If you have any questions or concerns, you can reach the representative you spoke with at ************Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intoxalock has been falsely charging me for Roadside Assistance that I never requested or approved since 8/19/21. The charge has been $8 monthly for 11 months, amounting to $88 of unapproved and unresolved fees. I have contacted Intoxalock through both email and phone, and have been promised 4 times that the Roadside Assistance would be canceled and the fees dropped. I am still receiving calls, emails, and attempted charges claiming I owe them for continued fees, despite the fact they told me they would drop them. Once I became aware of these charges that I did not approve, I contacted them and received a written statement through email on 6/20/22 claiming they would address and resolve the issue. However, I am still receiving calls several times a week from ************** claiming I am in violation, and attempted charges are being made biweekly. I would like a full reimbursement of the $88 they charged me without my knowledge or approval, I would like the fees to actually be stopped, and I would like the calls to stop. I do not want to hear from this business again beyond their resolution of this issue.Business Response
Date: 08/03/2022
A member of the Intoxalock management team has attempted to contact **************, but were unsuccessful. We regret any poor experience she has had with Intoxalock and apologize for any undue frustration she may have incurred.
After reviewing the initial complaint for the roadside assistance, we have decided to refund the $88 to **************. A voicemail and email were sent to ************** to determine how they would like the refund handled.
If you have any questions or concerns, you can reach the representative you spoke with at ************.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In order to keep my driving privileges, I complied with ************** law and had an ignition interlock installed in my car in March 2022. It was removed after 90 days of monitoring. When I first signed up for the ignition interlock, I was enrolled in a separate "Roadside Assistance" program without my knowledge. They have been charging $4 every other week for this assistance and did not turn it off when I had the device removed from my car. When I contacted Intoxalock ************** about the follow on charges after the device was removed, they indicated to me that I had to contact ******************************** to disenroll in a program i never signed up for.Business Response
Date: 08/03/2022
A member of the Intoxalock management team has been in contact with *****************. We regret any poor experience he has had with Intoxalock and apologize for any undue frustration she may have incurred.
After speaking with ******************, Intoxalock has agreed to refund ****************** $44 for the roadside assistance that was on file. The roadside assistance has also been canceled.
If you have any questions or concerns, you can reach the representative you spoke with at ************
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