Reviews
This profile includes reviews for Consumer Safety Technology LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 232 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDavid c
Date: 06/04/2025
1 starThey coded the wrong vehicle to the device and needed switched. Installers said it was intoxilock fault but I still had to start over after a month of install date, which set me back 30 more days from getting my license back and bi-weekly payments of 65$ that they haven't credited back to me for their mistake. Now after two months of having the right one installed the calibration deemed the camera is faulty and hasn't taken pictures this whole time. They do not admit guilt and your stuck having this scam drain funds. I will be filing a lawsuit If this doesn't get rectifiedReview fromMagdalena P
Date: 05/30/2025
1 starNo option for zero. They give you quote you get device then you get the lease only to see hidden fees they don't mention. Wasn't used to breathing into big device not discreet at all so because it took.me.tike to get the right technique I got lockout for fee of 75 plus service center fee plus tow truck bcuz they only cover 8 miles and to get reimbursed has been pulling teeth. They ignore you once they have you.. Get all answers..I went with rhn for pride that turned out to be much more at end. **************** ***** and as I'm.ugnkree now and hidden feesm. Get all in writing before getting device .Review fromReuben E
Date: 05/28/2025
1 starHad an out of state DUI. Intoxalock sent and installed the wrong equipment in my car that doesn't comply with my State of Residence. I was forced to pay for complete uninstall and reinstall. I accuse them of criminal negligence and theivery.Review fromKristen C
Date: 05/18/2025
1 starKristen C
Date: 05/18/2025
I would give it a ZERO if that were an option.I have had nothing but a terrible experience with this company! I was eligible for removal and was given conflicting information regarding that. I sent my eligibility letter to "****" as senior specialist, and 4 days later I get an email stating that they can't open a picture message file, but was told by a customer service representative that it was acceptable. Furthermore, they scheduled the removal, had the device removed and now they're saying I need to have it installed AGAIN until ******* receives a compliance report. So now it states that I had an unauthorized removal. And cannot drive or get my regular license until then. This company is very unethical. I would not recommend them to anyone!
Consumer Safety Technology LLC
Date: 05/22/2025
A member of the Intoxalock management team has been in contact with Ms. ******** We regret any poor experience she has had with Intoxalock and apologize for any undue frustration she may have incurred.
We have been in direct communication with Ms. ******* and the Declaration of Compliance was submitted to ******* on 5/21/2025. She is currently awaiting the issuance of her unrestricted drivers license.
For any further questions or concerns, Ms. ******* may contact the representative she previously spoke with at *************Review fromKristin N
Date: 05/15/2025
1 starJust got off the phone, yet again, with the customer service team who has been less than helpful, reading off a script, not listening to the issue at hand. This company is crooked and ONLY looking to take your money, not resolve issues within THEIR systems, and refuses yet again to transfer me to a supervisor. How many complaints will it take to get this business shut down?! It's far past time for this company to start listening to the people they are literally STEALING money from. There are multiple ignition interlock companies people - STAY AWAY FROM THIS ONE.Review fromCraig A
Date: 04/16/2025
1 starZero stars. After receiving my car back from installation I found that more than half the screws holding my dashboard together were missing. After witch I found there is not any way to call/email with your grievances. Was assured at installation that DMV would be notified of the install.A week after this installed in my vehicle and still NO confirmation sent to ****. Motor Vehicles. After finally pretending to set up a new account was able to talk to a warm body, that sent me to thier "customer service" who promptly disregarded any of my complaints of the way my car or account have been handled.I want to know why this service is so poor and DMV is telling people to use this service and not that, when at the same time DMV tells me it's normal operation of Intoxalock to not send critical info to the ****Review fromChris S
Date: 04/14/2025
1 starWARNING DO NOT BUY THIS PRODUCT!!! ******** customer service! Once they have your phone number registered to your account you can't speak to a live agent. You just get forwarded to an automated answering service. Only way to reach someone is by calling from a blocked number. Their product is trash, malfunctioning regularly. Won't allow the vehicle to start for no reason at all. Since installed, never registered a dirty blow, never had a lock out and has been calibrated regularly yet starting issues continue. Vehicle never had a problem starting until installed. I strongly recommend you go with a different interlock company.Review fromBrian B
Date: 04/09/2025
1 star******** customer service, fees far above what was quoted. Get your money and the disappear and won't answer phone or call backReview fromHarry S
Date: 04/09/2025
1 starHow is this even legal what they are doing?!?!?!?! They lock you out for no reason, charge $80.... Then wont let you talk to anyone to fix it. How can we do a class action law suit?!?!!?!?!?!Review fromAbby M
Date: 04/05/2025
1 starReally wish I had seen the reviews here before jumping into them. So overpriced, drains the battery. They were clueless about the requirements for my state and they literally stop caring about you the moment the device is installed and you start raking about the cash.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.