Reviews

This profile includes reviews for Consumer Safety Technology LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consumer Safety Technology LLC has 114 locations, listed below.

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  Consumer Safety Technology LLC

  11103 Aurora Ave Urbandale, IA 50322-7904

  
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  Intoxalock Ignition Interlock

  19550 Van Dyke St Detroit, MI 48234

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  Intoxalock Ignition Interlock

  323 Ellington St. Caro, MI 48723

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  Intoxalock Ignition Interlock

  2347 Cedar St Holt, MI 48842

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  Intoxalock Ignition Interlock

  5330 W 79th St Indianapolis, IN 46268

Review Details

• Review fromLisa H

  Date: 03/31/2025

  1 star
  If we could give this place a minus 50 stars we would. This has been a money making scam from the word go. They refuse to let us talk to a Manger or anyone else. They are hateful and rude. We cannot get a single reply or answer until they send one to charge you at least $50 or more. They find ways to make you go over or into non compliance so they can get money. We are constantly told one price or cost then you find it out it is never that simple or cheap. We get random withdraws from our bank account and thy refuse to say why. When wr can get someone they say look it up. Not everyone has internet or access to online!!!It would also be nice to talk to someone who speaks the same language we speak here in this country. The customer service us great UNTIL they get you signed up. Then good luck getting a real person! Then it is even harder to get one you can understand. We have asked repeatedly to speak with someone else. They absolutely refuse!!!!They have been increasingly rude and hateful.They will not answer your calls or texts until you are FORCED into non compliance. They have been charging us $50++ every 5 -7 days for that.If your car tears up they charge you. If you get your car worked on they charge you. If you don't drive they charge you. If you cannot get into the shop assigned to you they charge you...if you make prior arrangements they charge you for the privilege.Get it?? They will find a reason more and more often to charge you for anything and everything.Our car tore up. They said it would be $30 to change it to another vehicle. It ended up being ANOTHER $250 plus $53+ a week for whatever plus $170+ for we have no clue... *********** guy has literally been on the phone and computer with them after doing calibrations and they will send us a lock out and charge us $53++ for not having calibrations done.Someone needs to investigate this company!!!!! DO NOT USE THIS COMPANY!!!

• Review fromAlyssa B

  Date: 03/27/2025

  1 star
  I needed an extension for my device calibration , I called and they said they can do 12 hours extension in my state. The man on the phone gave me only 4 hours and said he cant change it because he already put the time in. I waited an hour and a half to speak with a supervisor who tried to change things but put me on hold for even longer. Someone needs to audit this business because they have so many hidden fees and problems with their devices, they also are very unhelpful and rude when you call . It sounds like they outsource their call center to different countries as well to save money.

• Review fromAmanda D

  Date: 03/26/2025

  1 star
  This business pressures you into setting up an account in order to tell you how much the final cost is going to be. They make you pay $35.99 just to set up an appointment to have the interlock installed, but won't give you the install price until they call and make the appointment. After that they tell you about all the other fees, monthly monitoring, maintenance, calibrations monthly. After that, if you decide you can't afford it and just won't be able to drive for a while longer, they charge you $50 to cancel the install. This is absolutely fraud.

• Review fromStacey P

  Date: 03/13/2025

  1 star
  This is the worst company ever. I cant wait to switch. They are scammers and liars. Ive called four times now for the same issue and they just lie to you and say they are working on it but really they want you to go on lock out and pay them more money.

• Review fromSierra M

  Date: 03/11/2025

  1 star
  I have been trying to get my interlock device removed for over a month. Every time I call Im on hold for over an hour. I cant get it removed without Intoxalock sending the paperwork over to the place I got it installed. So now *** had to pay over $150 for the last 3 payments because its still in my car. Ive gone to the *** about this and they cant help me either. Absolutely ridiculous. This should be illegal.

• Review fromKirsten I

  Date: 03/03/2025

  1 star
  If I could give them no stars I would! This company is terrible! Overcharged you and locks you out of your car to get more money with no official reason! Then if you ask to speak to a manager they either hang up on you, tell you no, or say there isn't one available! I have called many days in a row and got the same answer everytime!

• Review fromJanet L

  Date: 02/26/2025

  1 star
  I met all criteria and paid all my fees with Intoxalock. They approved removal of device and issuance of non restricted license - then I get numerous calls daily about a final balance to close account. This was never explained or discussed!!! ******** company and you can never speak to a human!!! Always on hold and you never get a straight answer if you can speak to someone!!

• Review fromJulie B

  Date: 02/17/2025

  1 star
  They are a scam and just want your money. Their customer service is terrible. You can never get a live agent to assist you when you are an existing customer. The chat feature does not direct you to anyone. We had to get the car towed and the mechanic is trying to work on the car but they need to disable the device but we can not reach the company to let them know. Which is now causing issues at the mechanic.

• Review fromJames S

  Date: 02/12/2025

  1 star
  There have been nothing but issues with random lockouts, overcharged services, terrible customer service and lack of accountability. When you call you only get non-English speaking personnel that are very difficult to understand. The wait times for contacting a representative are unbearable 1-2 hrs. on average. They don't really seem to care when or how my issues get resolved. Very dissatisfied with the level of service I receive from them on a monthly basis. I wouldn't recommend anyone no matter how dire their situation is to use this company. Pick any other one.

• Review fromWilliam a

  Date: 02/04/2025

  1 star
  What a horrible company.I was lied to from the first call I made.When scheduling the install I was told the install would cost $100. The shop charged me $200. When I told them it was only supposed to be $100 they told me they haven't charged $100 for years.I paid the man because I thought I didn't have any other choice.I was given a large stack of papers and told I needed sign the lease agreement and mail it to the corporate office. When I got home I found he had signed me up for all the extras without saying a word to **** phoned the call center to complain. That's when I learned they had charched me $173 for the install and the first month's use.That was the first day and it only got worse from there.I was repeatedly lied to and double charged. It would be nice if some legal authority looked into this company.