We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retirement Planning Services

Athene USA
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Athene USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Athene USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Athene USA

      7700 Mills Civic Pkwy West Des Moines, IA 50266-3862

      BBB accredited business seal

    • Athene USA

      1080 Jordan Creek Pkwy West Des Moines, IA 50266-6004

      BBB accredited business seal

    Customer Review Ratings

    1.07

    Average of 75 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brian F

      Date: 06/05/2024

      Brian F

      Date: 06/05/2024

      Beware.....I had account for 7 years....it made no gains.I am moving funds to my current 401k and they are telling me now that there is a ***************************************** about. They are taking back sign on bonus and taking a 13% fee.I never would have done it if I had know about such a long contract

      Athene USA

      Date: 06/11/2024

      Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him by United ********************** A response will not be posted to this site.

    • John F

      Date: 05/07/2024

      John F

      Date: 05/07/2024

      I wish I wound have seen these reviews before I put money with Athene 2 years ago. Their performance is horrible and getting in touch with a real person and trying to make a free withdrawal is just about impossible. Im seriously thinking of taking the penalty hit just to get my own money back. I gave 1 star because I think you have to in order to get your review to post.

      Athene USA

      Date: 05/20/2024

      Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him/her by United ********************** A response will not be posted to this site.

    • Joyce M

      Date: 04/04/2024

      Joyce M

      Date: 04/04/2024

      I invested in this company through a financial advisor. The worse investment I ever made! Penalties for early withdrawal prior to 12 year contract date are exorbitant and their methods of computing roi are confusing and questionable. An example: I moved a $28000.00 **** to Athene in 2011, left it there until I could withdraw without penalty (12 years). In 2023, it was valued at $42000.00, a gain of $14000.00. I withdrew the $42000.00 in 2023, invested it in some blue chip stocks and the account balance today is $69000.00. A $27000.00 gain in one year. I would advise any serious investor to avoid all annuities and, especially, Athene. I would fire any financial advisor that utters the word annuity to me in handling of my investment. This company not only lacks transparency in their investment strategy, that have the most inefficient and pathetic customer service when you are looking for assistance on anything.

      Athene USA

      Date: 04/09/2024

      Thank you for the opportunity to review and respond to our customer’s concerns. To protect the contract owner’s privacy, we have provided a written response directly to him/her by United States Postal Service. A response will not be posted to this site.

    • Donna G

      Date: 04/04/2024

      Worse company!!! Three years after Moms death still waiting on a payment !

    • Pamela C

      Date: 04/01/2024

      Pamela C

      Date: 04/01/2024

      Another one-star review. DON'T DO IT!!! I am the caregiver for my father and here I am trying to leave a review on the ATHENE ANNUITY AND LIFE COMPANY. Am I?!? I don't know - it says ***************, ** - I'm trying to navigate the miles and miles and miles of RABBIT HOLES - what happened to ATHENE ANNUITY AND LIFE COMPANY in *******, VA?!?!?!?!?!?I spent over $50 faxing a POA, Letter of Competency, Current Mailing Address, and Phone Number (MINE!!!). I get a letter dated two weeks after it's computer generated saying they have been trying to call - WHO?!? Not MY telephone number which is what is supposed to be in the system. Then trying to get through to the EAST COAST TIME ZONE which shuts down after "business hours." is ridiculous. I've been up since 6:00 am PST only to go through a rat race of AI screening and only to be told TWICE that their system is down and call back in an hour. So - I called back at 7:55 am and now I have to call back at 9:00 am - guess what I have a new caregiver support group meeting I'd LOVE to (and NEED to!) attend!!!!!The CEO, HEAD HONCOS and SHAREHOLDERS are LAUGHING ALL THE WAY TO THE BANK!My father worked long and hard for his retirement pension and is now in memory care. I don't have the luxury of having a job and contributing to my SSI because who wants to hire someone who can't get to their job because they're always chasing this stuff!!!!! This is DISGUSTING!!!!!

      Athene USA

      Date: 04/02/2024

      Thank you for the opportunity to review and respond to our customers concerns.  We are currently researching the matter and will be mailing him/her our response soon. To protect the contract owners privacy, we will provide a written response directly to him/her by ************* Postal Service.    A response will not be posted to this site.

    • Darla J

      Date: 03/29/2024

      Darla J

      Date: 03/29/2024

      My mom had a very small annuity at this company. Since she past away, it has been impossible to communicate with them. All their mail goes to a ** O box( so you can't even do a certified letter to them .They never called me after filling out the beneficiary claim online. All paperwork has to be mailed to the ** O **** which I think they just dump in the trash. When you call, they can't tell you anything. When my mom was in hospice, she tried to cash it out and that never happened. If your going to get a life insurance policy or an Annuity avoid ******* Trustage has wonderful customer service and it can all be done online. They call back promptly to confirm everything and her beneficiaries recived their money in a week. Shame on you ****** for making a difficult time in my families life more stressful.

      Athene USA

      Date: 04/02/2024

      Thank you for the opportunity to review and respond to our customer's concerns. To protect the contract owners privacy, we have provided a written response directly to her by ************* *************** A response will not be posted to this site.

    • Alan C

      Date: 03/27/2024

      Alan C

      Date: 03/27/2024

      Athene fees have out stripped aby gains and my investments shrinks with every passing day. I've been trying to close my account before they steal anymore. Unfortunately, they have stalled for 6 months. I guess my next calls are to the ************************ and the SEC.

      Athene USA

      Date: 04/04/2024

      Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him by United ********************** A response will not be posted to this site.

    • Scott D

      Date: 03/24/2024

      Definitely would not recommend. In a time period where S&P 500 rose ~30% (Mar 21 to Mar 24), I've made 0.2%. It would be far better to put your money in a savings account with much less hassle.

    • David C

      Date: 03/09/2024

      David C

      Date: 03/09/2024

      A company I worked for would not allow me to take a lump sum payment in place of my pension. Yet, the company later turned my pension over to these liars. The software used by Athene seems functional at first. The software lists the dates of payments, but it does not say where each payment went. Through the software, I changed my direct deposit bank and received a nice letter stating the change is effective. The software also indicates direct deposits go to the bank I requested. However, months later my direct deposits have not changed. Their messaging software indicates messages will be answered in one business day. The only response I have had took two weeks. The only time they answered a phone call from me was after I was on hold for 2.5 hours! One star is misleading, but I have to select one.

      Athene USA

      Date: 03/20/2024

      Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him by United ********************** A response will not be posted to this site.

    • Clydie L

      Date: 02/29/2024

      Worst company to get ahold of; then took forever to return a call. Do not ever purchase annuities from this company. They lose money and have riders you cannot get rid of EVER. In 6 years $110G turned into 90G and there was nothing we could do about it other than fire the financial advisor and get what I believed to be a Return of Capital, but no, 1099-R. Took 10 days to even cash the check. You can call several times and get a different answer. Utterly useless people answering the phones, ask for a supervisor if you can get that far.

    Athene USA is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.