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Business Profile

Retirement Planning Services

Athene USA
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Athene USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Athene USA has 2 locations, listed below.

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    • Athene USA

      7700 Mills Civic Pkwy West Des Moines, IA 50266-3862

      BBB accredited business seal

    • Athene USA

      1080 Jordan Creek Pkwy West Des Moines, IA 50266-6004

      BBB accredited business seal

    Customer Review Ratings

    1.07

    Average of 75 Customer Reviews

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    Review Details

    • becky H

      Date: 02/21/2024

      Athene sent me documents to fill out and send back to them by Feb 24 2024..and even missing a few things I missed or didn't sign I managed to get all the documents back to them by Nov 2023 for my Annuity pay out and every time I call they tell me it's still processing ..it doesn't take months to process a payout.every thing is done electronically..I think they are trying to scam me so it's time for me to get a lawyer.

    • Caryn W

      Date: 02/14/2024

      Caryn W

      Date: 02/14/2024

      I cashed out an annuity three weeks ago. I wanted to buy a bitcoin for 41k. They sent the check to the wrong address even though we told them ***************. We asked them to direct deposit in my husbands checking account. They said they would. After not seeing the money posted, I called and they sent the check to the old address. They were very rude wouldnt let us speak to a supervisor. They put a stop payment but now we have to wait. Bit coin is now 52k. This company sucks!

      Athene USA

      Date: 02/22/2024

      Thank you for reaching out. We understand your concern. We care about serving our consumers well and providing a positive customer experience. A representative will be in contact with you shortly. Youre also welcome to contact us at **************************************************** or at ************ for further assistance.

    • John R

      Date: 02/03/2024

      John R

      Date: 02/03/2024

      Utterly useless. ****s never show up (2 years in a row now). Zero reporting, zero communication. They do have my correct address. Once they have your business, you cease to exist.

      Athene USA

      Date: 02/15/2024

      Thanks for reaching out, ****. We understand your concern. We care about serving our consumers well and providing a positive customer experience. A representative from our team has reached out to assist you. Youre also welcome to contact us at **************************************************** or at ************ for further assistance.

    • P. A

      Date: 02/02/2024

      P. A

      Date: 02/02/2024

      Do not use this company. The customer service people have no idea what they are doing. The supervisor of customer service is redesign and disrespectful. ATHENE contract agents well not tell you all the facts b4 getting your signature. This company is the absolute worst. Never, never, never invest with them. They use bait and switch mechanisms to lure in uneducated people. Beware! Zero stars if I could.

      Athene USA

      Date: 02/15/2024

      Thanks for reaching out. We understand your concern. We care about serving our consumers well and providing a positive customer experience. A representative from our team has reached out to assist you. Youre also welcome to contact us at **************************************************** or at ************ for further assistance.

      Athene USA

      Date: 02/19/2024

      At Athene, our integrity and reputation depend on our ability to do the right thing. The Company is committed to promoting a culture that encourages compliance with the law and all our policies and procedures.  We will contact the individual separately to respond to any concerns.

    • Ra S

      Date: 02/01/2024

      Ra S

      Date: 02/01/2024

      Due to the death of my father, I've had to deal with this company. They seem SHADY! The first person I spoke to didn't even tell me there was a death benefit, they straight up tried to keep several thousand dollars to themselves and away from me. The second person I called just didn't even register the death of the account owner (my dad) as not to trigger any notifications to me (the beneficiary). Then when I finally called 2 weeks later to make sure they did that, they didn't mail me the requisite paperwork they said they would. After waiting the full 9 business days (after a month of waiting) I was told they would 'expedite' things and I should wait another 5 days. I really have no confidence that they will issue the payout in a timely or accurate fashion. Just what everyone needs after losing a loved one, dealing with an organization that is structured to cause you stress, forget things, give up, miss a deadline etc... so they can keep what is rightly yours.I really feel like they're trying to scam me, and therefore violate the terms of the legal arrangement they had with my dad, and now have with me.'I DO NOT RECCOMMEND THIS PLACE

      Athene USA

      Date: 02/15/2024

      Thanks for reaching out. We understand your concern. We care about serving our consumers well and providing a positive customer experience. A representative from our team has reached out to assist you. Youre also welcome to contact us at **************************************************** or at ************ for further assistance.

    • Mike D

      Date: 01/24/2024

      Wow! I'm considering using a Athene annuity product. It sounds like they better get their act together serving their clients. There are several competitive choices out there and the one thing that often distinguishes one company from another is how they respond and treat their client issues. Pretty scary stuff as far as negative reviews. This really makes me think twice before making a decision to go with Athene.

    • Aladin S

      Date: 01/19/2024

      Aladin S

      Date: 01/19/2024

      It’s amazing! This company is fraud. I just found these reviews and realized that the transfer of funds to the wrong banks is the standard process of this institution. They transferred my IRA to the wrong bank that no more exists despite my clear instructions and I have been getting the usual answer that they recalling the money and I must wait another week. They admitted it is their own mistake, yet, I have to wait for a bank that doesn’t exist to answer them. They don’t even want to send me proof of their order or my order. I keep sending emails to the different emails they send to me and all I get is “you need to send to us to the same emails that I send to. Stay away from this lousy fraudulent institution.

      Athene USA

      Date: 01/23/2024

      Hi ******, thank you for reaching out to us. We understand your concern. Weve shared your review with our team so they can assist you in finding a solution. Our team will be in touch. If you need further assistance, please call us at ************ or email us at **************************************************** with the policy holders full name, phone number, email and address. This helps ensure confidential information will not be shared over social media. Thank you.

    • Peggy A

      Date: 01/10/2024

      Peggy A

      Date: 01/10/2024

      Horrible company to do business with. They are supposed to transfer ****s within 3-5 business days. Its now 4 weeks and three very large liquid transfers hasnt been completed. They mailed one to the wrong address regular mail with no tracking number. The others just wasnt processed. On hold for 30 minutes to reach the a customer rep each time I called. Two of them sounded like they just woke up and the other was rude. I have been with this company for years and had planned to bring back a 7 figure contract but that will not happen. I will be contact the state insurance commissioners office and the *** to log formal complaints.

      Athene USA

      Date: 01/16/2024

      Hello, *****. Thanks for reaching out. We understand your concern. We care about serving our consumers well and providing a positive customer experience. A representative from our team will reach out to assist you soon. Youre also welcome to contact us at **************************************************** or at ************ for further assistance.

    • Ilene E

      Date: 12/20/2023

      Ilene E

      Date: 12/20/2023

      Stay clear of this company, they have cashed a check twice that they claim they DESTROYED, Athene has cost me time and quite a bit of money in overdraft fees, lost interest, and outright fraud.

      Athene USA

      Date: 01/03/2024

      At Athene, our integrity and reputation depend on our ability to do the right thing. The Company is committed to promoting a culture that encourages compliance with the law and all our policies and procedures. We will contact the individual separately to respond to any concerns.

    • Marci B

      Date: 12/12/2023

      Marci B

      Date: 12/12/2023

      I do NOT recommend anyone purchasing a policy or annuity with Anthene. What a horrible experience! 3 months into trying to claim my fathers annuity, and still nothing. Zero communication. I have been told for months that information is in the mail, and nothing has ever been received (I have confirmed the address with them). I am forced to call over and over again to get status updates and am always forced to wait 10 business days before anyone will speak to me (10 days to allow for the mail to be received, but it never has been). I have dealt with other life insurance companies/institutions of my fathers and those transactions have been simple and flawless. The Estate attorney has informed me that companies like this ***** intentionally to collect interest on the benefits. I would expect there to be laws/regulations that prevent companies from this practice. Not sure how ******* is still in business, especially after reading all of these reviews. Criminal!

      Athene USA

      Date: 12/18/2023

      At Athene, our integrity and reputation depend on our ability to do the right thing. The Company is committed to promoting a culture that encourages compliance with the law and all our policies and procedures. We are in contact with the individual separately to respond to any concerns.

    Athene USA is BBB Accredited.

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