Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Albertsons Companies, Inc.

  250 E Parkcenter Blvd Boise, ID 83706-3940

• 

  Albertsons Companies, Inc.

  PO Box 20 Boise, ID 83726

• 

  Albertsons Companies, Inc.

  20427 N 27th Ave Phoenix, AZ 85027-3241

• 

  Pavilions

  21181 Newport Coast Dr Newport Beach, CA 92657

• 

  Albertsons Pharmacy

  9243 E Baseline Rd Mesa, AZ 85209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 19th purchase of 30 pack millers lite Never received $5 ****** rebate additionally shopped at ******* in **************** for a free body armor but was charged and didnt get it free with the 12 pack of ********* purchased December 22 charged $1.36 Would like a proper refund of the charges and something maybe for the inconvenience as ************************* ********** Call **********

  Business Response

  Date: 12/30/2024

  Greetings ******* *********:
  
  We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you. 
  
  We reviewed your account and see that the rebate triggered as it should have, and the message appeared on the receipt that it's under review. Customers residing in ** must opt-in via email before payments are dispersed. Can you please confirm if you opted in? You should have gotten an email from ************************ Rebate; please also check your spam folder. 
  
  Regarding the free drink, we are not seeing the offer was clipped to your account and you did not purchase a qualifying 12-pack; A&W is not a Coco-Cola product. Our apologies for any confusion. 
  
  We look forward to hearing from you regarding the rebate email. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22728551
  
  I am rejecting this response because:

  Regarding the free drink, it was a manufacturer rebate I bought a 12 pack of coke and presented the manufacturer rebate to the checkout person, I am no longer in ******** so so obviously cant go to that store to complain. As far as the ****** issue, I have no clue what you are saying I was supposed to opt-in to, I never received my $4 and it is the proper email and I have ******* a simple billing credit would suffice for the two items, but you are making me want to choose to shop elsewhere, the overseas customer service was useless and argumentative as well.

  I did everything as I was supposed to in both transactions. 

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/24, I ordered groceries from my local Albertsons. They had not begun shopping it before I had to go to bed, more than an hour after the delivery window. I asked them to cancel the order and refund it. It has now been more than a week, and they keep making excuses not to refund me for the order. It is causing me actual emotional distress, and inhibiting my ability to eat this week.

  Business Response

  Date: 12/07/2024

  Greetings ******* *********:
  
  We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you. 
  
  We have submitted a refund of $29.66 back to your card. Please allow 3-5 business days to see that credit back to your account. You should have also received an email with the same information.
  
  If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST. 
  
  Thank you. 
  
  ******** *. 
  Customer Support Team
  ********

  Customer Answer

  Date: 12/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a drive up and go order for October 5th 2024 I was missing several items as well as received several very poor quality items. I reached out to the customer support number on October ******** to inform them and hoped to find a speedy resolution, at that time the agent told me they submitted my refund request to expect the refund in 3-5 days but no more than 7. On the 8th day I called again only to receive the same response basically except this time they said it was escalated to the original store and they would subit a follow up on the matter but again to expect the refund in no more than 7 days and I have had to call or reach out to app support every week only to get the same response. Now it's been almost 2 months and the last time I called which was Wednesday I was told I might not even get a refund because it's been over 30 days yet I did everything I was supposed to this is unfair and the length of time is not my fault but is due negligence on the customer service employees handling my complaint. Why should I be punished for their employees mistakes.

  Business Response

  Date: 12/01/2024

  Greetings ********* *****,
  
  We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you. 
  
  We reviewed your order, and it was picked up on October 5th. You did not reach out to report any issues until November 13th, at which time it was well past the 48-hour timeframe outlined in our online ordering FAQ section. (You can find this info on our website or linked below.) It was escalated as a courtesy on November 13th; however, due to the lengthy time between ordering and reporting any issues, it was not approved.
  
  If there is anything else we can help you with, please call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST. 
  
  ***************************************************************
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********
  

  Customer Answer

  Date: 12/01/2024

   
  Complaint: 22622922
  
  I am rejecting this response because: I did call on October 6th October 14th and October 21st so I'm not sure why it wasn't logged until November 13th but I can tell you November 13th was the first time I rescheduled out to support in the app. Perhaps you should go through the quality assurance recorded phone calls on those days and figure out what employee isn't doing a thorough job. 
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 12/13/2024

  Greetings ********* *****: 
  
  We followed up with our QA team, and unfortunately, we have no records of a call-in or a chat before 11/13. We also confirmed this with the store. 
  
  Next time you have an issue with an order, please get in touch with us within 48 hours. You can initiate a refund through our app, chat, email, or by calling our ************************ We are available Monday through Sunday from 6 AM to 10 PM PST. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about the unacceptable treatment I received at ******* #****, located at *************************************, on November 29, 2024, between 3:00 PM and 3:25 PM MST.I visited the store to return unopened yogurt that I no longer needed due to an upcoming month-long trip. The product was in good condition and well within ******** stated return policy of 30 days, as outlined on the companys website. Despite this, I was subjected to unprofessional, disrespectful, and hostile behavior by ******, the head clerk on duty.The incident unfolded as follows:1.Upon approaching the customer service desk, ****** informed me that returns were only allowed within 7 days. When I asked where this policy was stated, she claimed it was on the website but made no effort to clarify further.2.After checking the ******* website, I confirmed that the return policy is indeed 30 days. When I returned to discuss this, ****** begrudgingly called her boss and ultimately agreed to process the return as a one-time courtesy.3.When asked for the card I used for the purchase, I mistakenly provided the wrong card, as I had paid using Apple Pay. Teresas response was to abruptly refuse service, stating, I am not servicing you today. Come back tomorrow.Throughout the interaction, Teresas demeanor was unnecessarily hostile, and her lack of patience or willingness to assist was apparent. When I expressed my frustration and asked to speak with her supervisor, she informed me that no one was ************ my shock as I left the store, ****** cursed at me, repeatedly calling me an a****** in front of other customers near the self-checkout area. This public display of verbal abuse was entirely uncalled for and deeply upsetting.This behavior is completely unprofessional, contrary to *******s commitment to customer service, and reflects poorly on the companys standards. No customers should be treated like this. This is a discrimination of customers with ethnicity/color

  Business Response

  Date: 12/04/2024

  Dear Ms. ************ want to apologize for the experience you had at our 26th & *************** store.  We take this feedback seriously and your letter and concerns have been shared with the store director and district manager for the area.  The store director has tried to reach out via phone a few times to offer you a refund, but he has not heard back.
  
  Please accept a $50 gift card as a token of our appreciation for shopping with us. We will need your mailing address to send you the gift card. Thank you for taking the time to reach out to us so that we may improve our customer service.
  
  
  Sincerely,
  
  ******** *. 
  Customer Support Team
  ********

  Customer Answer

  Date: 12/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am currently travelling outside of the states and have no access to my cell. 

  My mail address is **********************************************

  ATTN: Melody ***********************
  
  Melody Ou

  Customer Answer

  Date: 01/06/2025

  I am following up on Complaint ID: ********. Unfortunately, the business has not followed through on resolving the issue as promised.
  
  I kindly request that the Better Business Bureau contact the business to ensure they send over the physical gift card by January 31, 2025. I believe this timeline is reasonable and would like confirmation that they have addressed this matter.
  
  Thank you for your assistance, and please let me know if you need any additional information from me.
  
  Best regards,
  Melody ****** Cell: ***************

  Business Response

  Date: 01/08/2025

  Greetings Melody ************* our response on 12/4, we requested your mailing address. To date, we have not received that information, so we have been unable to send a gift card. 
  
  If you want to provide that now, we would be happy to send it out. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22620301
  
  I am rejecting this response because I have sent over my mailing address on 12/8/2024. Please see the attached. 
  
  Sincerely,
  
  Melody Ou

  Business Response

  Date: 01/26/2025

  Greetings Melody ************** apologies for the confusion on our part. The Better Business Bureau attached the "resolved complaint" letter to your response, so we never saw that you responded, as the case was closed at that point. 
  
  We shared your information with our team, and they will send out a gift card and a letter as soon as possible. Please feel free to let us know if you have not received these in the next couple of weeks. 
  
  Thank you, 
  
  ******** *.
  Customer Support Team
  ********

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I do not receive the letter in the next few weeks, I would like to follow up. Thank you. 
  
  Sincerely,
  
  Melody Ou

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you as the owner of this chain of stores and hopeful you can offer a swift resolution.I have been calling and chatting with ******* for three plus weeks and each time I am told the same thing, the refund is coming and we are checking with the driver.The driver posted a photo on the app to show the groceries were delivered( which was strangely removed now but not before I could take a photo of the photo) and it was clearly not our ******* was a dark house with dark brick and no house number and it appears the groceries were left in the yard. I think its a neighbor but none the less, letting almost a month go by is simply not acceptable.I even added a tip to a driver who did this.I am a disabled person and rely on home delivery when I am feeling rough.I also admit that this area is full of college kids and maybe in the past, something was stolen but most of those college kids moved away and this is the delivery drivers issue. I have yet to call the police but I have adequate proof you delivered to the incorret home and spoke to my bank who is ready to file a dispute but i don't get why you won't do the right thing why you keep dragging this out week after week my only guess is you are hoping I will jsut forget about it and I am only going out on a limb here, but this might be discrimination against the disabled. I hope not.i won't.

  Business Response

  Date: 12/01/2024

  To whom it may concern:
  
  This complaint is an exact duplicate of Better Business Bureau Complaint ********. We will respond there regarding this complaint after we have time to investigate the matter further.
  
  We ask that this be closed. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** **** (********************************) opened a support ticket regarding an issue of Lululemon gift cards (2 at $100 each). They were purchased on separated dates in August. Cards were approved by the store but when they were redeemed, the balance was $0.00. Cards were compromised. All supporting documentation was provided to the store including the receipt of the gift cards and the approval receipt. At least one of the cards had been fraudulently redeemed in ********* (according to Lululemon). After an investigation, Albertsons emailed me on 10/15 /24 alerting me that at refund had been approved. They would either send me a Albertsons gift card or refund my credit card. Because they said the processing times are faster with the gift card, I chose that option. Since then I have sent 4 emails inquiring about the status of my refund with no response. They are impossible to reach by phone. My last email, I told them if I didnt hear back from them I would be contacting the Better Business Bureau and still no response from them at all.

  Business Response

  Date: 11/19/2024

  Greetings **** *****:
  
  We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you. 
  
  We shared this with our ********************* and they let us know they have sent the gift card and reached out to you directly to resolve this issue. 
  
  Again, we are very sorry for the inconvenience. If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Albertsons' lack of cybersecurity protections for my online account at **************************. I have repeatedly received "One-time verification code" emails from no-****************************************** stating, "You are receiving this email because a request was made for a one-time code that can be used for authentication."I did not request these codes, yet I received emails on the following dates:June 22, 2024 (twice)August 5, 2024 August 8, 2024 October 20, 2024 I believe these requests are being triggered by bots and/or hackers exploiting the Albertsons Sign-In page (***********************************************************) through automated tools.On August 8, 2024, I called Albertsons at **************, the number provided in the emails, and spoke to a representative who acknowledged that this is a known issue and assured me they were working to resolve it.However, as of today, this issue remains unresolved. I am requesting that Albertsons implement proper cybersecurity measures to prevent these unauthorized requests and protect customers' accounts.

  Business Response

  Date: 11/03/2024

  Greetings **** ******:
  
  We appreciate you reaching out to us with your concerns, and we sincerely apologize for any inconvenience this may have caused you. 
  
  We have security measures to prevent unauthorized access to our customer's accounts. The two-factor authentication emails you receive provide added security so that only the person who gets the email or text message can access the account with the provided code. We have reviewed your account, and there has been no activity to suggest that anyone has accessed your account. There may be an error in entering the email address, which is causing the emails you are receiving.
  
  We are happy to deactivate your account so you no longer have this issue. Alternatively, you can remove the email address from your account and use your phone number. However, the same security measures are in place if you use your phone number, and you will receive text messages.
  
  Please let us know how you would like us to proceed. In the meantime, we have shared your feedback with our team. For further assistance, call our *********************** at ************. We are available Monday through Sunday from 5 AM to 10 PM PST. 
  
  Thank you, 
  
  ******** *.
  ***********************
  ********

  Customer Answer

  Date: 11/03/2024

   
  Complaint: 22456843
  
  I am rejecting this response because:

  Albertsons is not taking corrective action to prevent threat actors (hackers) and bots from abusing the Password Reset URL (********************************************************************) to enumerate valid ********* user accounts for further malicious activity. This is a basic cybersecurity protection that Albertsons is lacking. I do not believe they have a Chief Information Security Officer (CISO) to process my request. Given that Albertsons is a publicly traded company, I will seek remedy from other authorities if proper cybersecurity controls cannot be implemented.

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a verified student discount on the Albertsons app, and scan with the app every time I purchase there. However, recently there has been no discount applied to my purchases. I have received conflicting information by store staff and customer service operators about the nature of my discount and what I need to do. However, no one has been able to actually give me the proper discount on purchases, and the number that they claim can help me has left me on hold for an entire hour and a half.

  Business Response

  Date: 10/29/2024

  Hello **** **, 

  We appreciate you taking the time to reach out. 

  Please confirm with us when you verified your status for the student program. Reverification is required on a yearly basis; if you do not reverify as a student, then the student discount will drop off automatically.

  We look forward to hearing from you soon - Thank you.
  
  Aryssa
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. I purchased Lucerne 1/2 1/2 fat free after I used the product on the bottom side of carton there was green?black mold with a white powder material that came off on my fingers, I went through all proper Chanels...Pavillions ************** where I purchased the item, Albertsons Corp. ****** which puts out ******* products. I was finally contacted by *** representing ******. All of this took weeks and not one of the above ever assisted me...I didn't go to a doctor but did have upset stomach and headache a few weeks before discovered the mold. I would like to be compensated from *********..****** has offered $200.00 but claims that this was error of the store...bad refrigeration!. It's did contact Albertsons custom service and have b=never heard from them after the initial contact.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22414025
  
  

  thank you for your e-mail...re case ********...who is *******. Never have been contacted and as from the beginning this company is just passing this along wtthout taking any respoinsiblity. Thank you ******** ******************************************************

  Business Response

  Date: 10/21/2024

  Hello ******** Post: 

  We appreciate you taking the time to reach out. 

  During your initial complaint, you were issued a $3 credit to your loyalty account, on 09/08/2024, and your comments and photos were forwarded to our ***************** staff.

  However, this complaint has been re-filed and ******** will be reaching out to you.

  Thank you.

  Aryssa
  Customer Support Center
  Case ID: ********

  Business Response

  Date: 10/26/2024

  Hello ******** Post:
  
  ******* will be handling your claim directly from this point forward. Please work with them toward a resolution. 
  
  Contact them directly at **************.
  
  Thank you, 
  
  ******** *.
  Customer Support Team
  ********

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/24 at around 9:20am I went into Albertsons at *************************************** When I went in there the store wasn't busy. I needed to get old cuts for family in the refrigerator area. When I did there was a worker. I believe her name was ****** *. If not the first part was a M and last was a *. She was scanning items in that line. I saw the item but there was a digital coupon. So I was setting it up on my phone and within that time I was in her way of scanning. She didn't ask me to move but I knew to move to I moved. Then she continued to scan. Then she stopped for some reason on the left of me, and then Immediately afterwards a worker came in the line and stood on the right of me, and they just stood there. Very odd and very Uncomfortable. So I moved back and said "I don't know why everyone is around me" an that set Mickey * off. An she said "WHATS THAT?" an I said I just said I don't know why everyone is around me. So She told me that she was scanning.And the other employee was grabbing stuff for self Check out. Then She wanted to bring into the conversation another customer that had NOTHING to do with I what is very unprofessional and she said and that guy down there is shopping. So I said okay whatever have a nice day. Then that worker that was Standing on the right of me finally decided to ask her a question because he needed help doing his work. *ut seems as if that's why he was probably standing alongside of me. Then her and that worker walked off and when she came back she started up again with me and got in my face and said " Oh sorry I don't want to be around you. Sorry."I then shook my head at her. I don't know what is going on with your staff or this nasty worker. An she may even have been a manager or along those lines. *ut to start with a customer is VERY unprofessional, and to bring in a random customer that was just shopping is even more unprofessional and under qualified staff.

  Business Response

  Date: 10/03/2024

  Hello Matthew Vizcaino:
  
  Thank you for taking the time to reach out to us.
  
  Our District Service Manager has reviewed the incident you have shared with us.
  
  We do apologize for the experience you had and wanted to provide you with our District Service Manager's Office number: (702) 789-4209 in case you were interested in speaking with him directly about this.
  
  Thank you, 
  
  Aryssa 
  Customer Support Center
  Case ID: 13590874
  
  

  Customer Answer

  Date: 10/03/2024

   
  
  Complaint: 22353055
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Matthew Vizcaino

   

  Thank for letting me know that. 

  I'm looking for a response back clarifying what is gonna be done with your staff members actions.  To speak to me the way she did and Intagonizing another customer to join in as well is very much NOT acceptable to say the lease and very  unprofessional. So I would like to know what will be done. Or she can personally write me a Apology.

  Business Response

  Date: 10/19/2024

  Greetings, Matthew Vizcaino:
  
  Thank you for taking the time to share your concerns with us. We sincerely apologize for the bad experience you had with us and any inconvenience this may have caused you.
  
  We shared this with our District Manager, Justin, and he let us know that he reached out to you directly and will address your concerns internally with the staff.
  
  If you have any additional questions or concerns, please don't hesitate to call our Customer Support Center at 877-723-3929 Monday through Friday from 6 AM - 10 PM PST. 
  
  Thank you, 
  
  Jennifer M.
  Customer Support Team
  13590779

  Customer Answer

  Date: 10/20/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22353055, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Matthew Vizcaino

   

  I have spoken to someone about this on Friday  10/18 I sadly missed 1 of his calls do to I got busy at the time. But I feel this is taken care of. I just very much don't want to have this experience whe shopping. But thank you for helping