Business Profile

Food Industry

Albertsons Companies, Inc.

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Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
52 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/24/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since May 2023 I have called Albertsons 13 times to see why my email address has not been removed from marketing solicitations. When I click on "unsubscribe" I am told that I am unsubscribed but clearly I am not, as I receive 1-2 marketing emails from Jewel (Albertsons, parent). My 13 wasted phone calls represent 10 hours of calling to customer service. I am continually told that my issue has been escalated to their IT team. Nothing changes. I am even told I will be called with an update or that a supervisor will be returning my call. Never a phone call to me. Albertsons is in violation of the email marketing laws and as a customer who is in the business, am appalled that 6 months later this basic customer service issue is not resolved. I am always told this is a priority---it clearly is not and not solving this issue is wrong. I merely want my name removed from their email marketing list--it's that simple. And it is my right as a consumer.
Business Response
Date: 10/03/2024
To whom this may concern:

We appreciate the opportunity to address the customers concerns.

This matter was directed to our IT Department right away. On Wednesday, 10/2/2024, it was confirmed that the customer's account had already globally opted out and unsubscribed to all email campaigns. Ticket is closed.

Thank you.

Aryssa
Customer Support Center
Case ID: ********
Customer Answer
Date: 10/18/2024
No this has not been resolved.

I when I sent emails to you letting you knowit bounced backand I had copied/pasted the address.

No, I am still receiving emails from Albertsons.
Business Response
Date: 10/26/2024
Greetings *****:

We are sorry to hear you are still receiving emails. We have re-escalated this issue with our IT team and opted you out globally again. Please allow 7 days for them to cease.

Again, we are very sorry for the inconvenience. If the emails continue, please reply here or call our *********************** at ************, Monday through Sunday, 6 AM - 10 PM MST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 11/21/2024
As you can see, this email is from Nov. 9, 2024.

(See attached forwarded email)
Business Response
Date: 11/25/2024
Greetings ***** ******,

Thank you for letting us know you received an email in early November. We have escalated this to our team to determine why they are still coming through even though you've been opted out for some time. They confirmed that everything was turned off and then refreshed the account again. We ask that you please let us know if you get any more over the next several weeks.

We appreciate your time and patience while our team gets to the bottom of this. If you require assistance in the meantime, please contact our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Albertsons and Vons grocers both advertised boneless beef short ribs on sale for five dollars a pound. I went to Albertsons to buy some, and I couldnt see them in the case. I asked the woman at the counter and she pointed out a boneless picnic rib and said that was what I was looking for. I said no I dont think so. That looks nothing like a short rib. And she said no its the same thing. I said the picture in your ad is a short rib. She said thats just the picture that marketing put in there. But this is a beef short rib. And I said Im sorry, but its not. And she said would you like to talk to the butcher. Yes please. So he comes out and proceeds to tell me the same exact thing. that the picture that they uploaded into their app was from marketing and has nothing to do with the item that they have on sale. I left there very frustrated. And went to check out in the front and told my frustrations to the store manager. She called the butcher and spoke to him, and then repeated the same story to me all over again. And said if I needed to talk to somebody, I could call the marketing department. so I came home and I called Albertsons. **************** line and said I needed to talk to the marketing department. She of course had no idea what I was talking about but took my report anyway. I heard back from the store manager yesterday. And he didnt have anything to add, except to be more sympathetic towards me and said yeah nobody likes a bait and switch. he offered to give me the bone in short ribs for the same price per pound as the boneless. I said Ill consider it. But if you do the math on that, I would be getting all kinds of bone and paying five dollars a pound for it, which is why you buy boneless. so that would cost me more money. The point of all of this is that I cant believe that this is what theyre doing. This is illegal bait and switch. Advertising one thing with a photo and then selling you something else and swearing that thats what it is
Business Response
Date: 09/16/2024
To whom this may concern:

We appreciate the opportunity to address the customers' concern.

Our ************** Team is aware of the inaccurate art and is in the process of taking it down from the website and replacing it with an accurate photo of the product we carry.

Since we missed the opportunity to make this right for the customer in-store, our Management Team will be reaching out to the guest directly.

Thank you.
Aryssa
Customer Support Center
Case ID: ********
Customer Answer
Date: 09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Vons account that has my address, phone number and past Vons transaction is associated to an email I dont know and dont have access to. Ive been trying since 8/24/24 to update my account with my own email address and both the mobile app and web browser errors out when I attempt to update my email. Ive called customer service and the chat line and they have not been able to update my email. Im not sure whats going on but **** seems unwilling to change my email address and seems to be going through great lengths to keep me from using my own email. I just want my email address updated.
Business Response
Date: 09/11/2024
Greetings ***********************:

Thank you for reaching out to us with your concerns. We sincerely apologize for any inconvenience this has caused you. After reviewing your account, we see the Gmail address is the email associated with your account. There is a separate account with your "Brittany.*******" ****** but no information attached to it. We can join these two accounts and update the information for you. Please confirm that the Gmail address is your preferred ****** and we will deactivate the other.

Thank you,

********************
Customer Support Team
********
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Ive also checked my Vons account today and my email has finally been updated (please see attached screenshot). However, I dont want whoever email that is (ie **************** etc) associated to my account. Like I said before, I dont know who that is. I just want my email attached to my account (ie ********************** If that changes and that other email is added back, Ill be filing another complaint.

Sincerely,

***********************
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online grocery order for delivery July 31, 2024. My order was never delivered and show in "picked up" status from July 31, 2024 to August 13, 2024. In between this time frame I spoke with multiple online support chat agents that confirmed the order was refunded and I should wait the 5-7 business days. August 12, 2024 marked the 7th business day with no confirmation from Albertsons's or my bank that the refund was pending. August 13, 2024 I reached out yet again to a chat support agent and asked for confirmation email to be sent. The chat agent ignored my request and ended our chat suddenly. I called to get a real update and the phone agent confirmed she saw multiple requests put in for my refund but it was never submitted. She could not tell my why it was Never submitted other than *********** system may have glitched. The phone agent was the first ****** to successfully cancel the original order and process the refund and proceeded to tell me I needed to wait another 5-7 business days for my refund. Throughout the entire process I had been understanding, patient, and respectful to the agents but to find out that after multiple agents told me my refund was submitted only to find out that it was not was extremely frustrating. I am a single mother on a fixed income so imagine how difficult it was having to tell my child that we not only did not have any food for home but also no money for the next two weeks until my payday before I would be able to buy more groceries. In fear and stress from my online experience I had no option but to pay for an **** to Albertsons and pay for an **** home when I was able to afford more groceries.
Business Response
Date: 08/28/2024
Greetings *****************:

We sincerely apologize about the delay in receiving your refund for Order #******** and appreciate the opportunity to address your experience.
We have reviewed this and found that a refund, back to your original form of payment, in the amount of $154.84 was processed on 08-13-2024.

If you have any other questions or concerns, please don't hesitate to reply here or contact our *********************** at ************.

Thank you,

Aryssa
***********************
Case ID: ********
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Albertsons Companies regarding their management of the Pavilions parking lot at ******************************************************************************************* On August 26, 2024, my 2012 **** Mustang was towed by Metro Towing, ***** leading to several issues that reflect poorly on Albertsons Companies' oversight.Complaint Details:Overcharging: I was charged $502.84 for towing, while the posted rate was $271, violating California Business and Professions Code 17500.Unauthorized Towing: I have evidence that I was on the lot when my vehicle was towed. California Vehicle Code 22658(l)(1)(A) requires proper notice and reasonable cause for towing.Coercion: I was forced to pay the inflated amount or my vehicle would not be released.Vehicle Damage: My car had scratches post-towing, indicating possible negligence.Illegal Pickup Location: My vehicle was towed over 10 miles away, exceeding legal limits for towing distance.Potential Liability of Albertsons Companies:Contractual Relationship: If Albertsons authorized or contracted Metro Towing, they may be liable for their practices.Negligence: Albertsons might be at fault for not enforcing fair towing practices.Signage: Inadequate signage about towing policies could also implicate Albertsons.Request for Action:I urge the BBB to investigate Albertsons Companies for allowing these issues and to ensure corrective measures are implemented. I seek resolution for the overcharges, unlawful towing, and damages incurred.Thank you for your attention.
Business Response
Date: 08/30/2024
To whom this may concern:
This incident has been reported to the appropriate team who will reach out to the customer to address.
Thank you.
Aryssa
Customer Support Center
Case ID: ********
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dates(first-time money was withdrawn until the latest): 6/11/23-7/23/24 Monday, ****** took $170.91 Short-term loan. They connect with your bank account to ensure you have a steady income. You borrow the money and pay a fee if you pay it back on time. That was supposed to be the end, but then ****** started charging me for an investment add-on. I have no idea what it is, but they automatically put in five dollars for you even though I didnt sign up for an investment account. When I went to try to close the account because, they charge a $14.99 a monthly service charge, they said I couldnt close out my account until my balance was zero. Still, you cant withdraw five dollars so you have to put in more money to have enough to withdraw but It says nowhere exactly how much money that has to **** says nowhere exactly how much money that has to be but it does say that theres a hold once you put the money in to be able to withdraw it. Th. It says nowhere exactly how much money that has to be, but it does say that theres a hold once you put the money in to be able to withdraw it. The whole thing is a scam. Ive been fighting it for a year.
Business Response
Date: 08/16/2024
To whom this may concern:
We are not associated with '*********************.' Please close this complaint - Thank you.
Aryssa
Customer Support Center
Initial Complaint
Date:08/10/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $600 amazon gift card from ACME store on Aug 3rd 2024 to participate the 4x Points promotion.I correctly entered my reward account information when making the purchase, but I never got the advertised points in my account I have contacted the customer service several times during the last week for the missing points, including App chat and email submission, but never got the points into my account, even though the customer service people always promised that they would add the points back to my account within 24 hours.The case ID is ********, and I have already uploaded the store receipt and got it verified for eligibility.Please get the points (2400 points) to my account as promised and advertised.
Business Response
Date: 08/11/2024
Greetings ***********************:

We appreciate you contacting us with your concerns and sincerely apologize for any inconvenience this may have caused you.

Upon reviewing your account, we have found that the transaction was not linked to your account, resulting in you not receiving the intended points. We thoroughly investigated the matter, verified your receipt, and added the 2400 points to your account. They should be visible to you now, but if not, please allow up to 24 hours for them to sync.

We hope this resolves any issues you may have. If you need any more assistance, please don't hesitate to contact us again.

Thank you,

********************
Customer Support Center
********
Customer Answer
Date: 08/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We live in a community of predominantly elderly people. Albertsons has an app that you can look at their ads. Then you have to clip coupons on the app to get deals, now even if you clip the coupon some things you have to ************** or have delivered to get the special, also some items you have to buy 4 to get the deal, or they have a limit as to how many you can buy. I find these rules extremely unfair especially to older individuals who cant navigate the phone easily. Also what senior citizens needs 4 carton of sour cream? I watched an elderly lady get over charged in the check out & was told to go to customer service then was told we cant help you but you can call this number. Then I go to check out & the sale price on the meat doesnt ring up right. The clerk says I have to go to customer ************ took 10 minutes for them to figure out what I was over charged. It is 112 degrees here, so by the time they were done my ice cream is melting. I am so stressed that I will not be going back to Albertsons again. What is wrong with these corporations that they have lost all care for quality human interaction. I just would like to see easier shopping experiences people are dealing with enough stress.
Business Response
Date: 08/02/2024
To whom this may concern,

We appreciate the opportunity to address the customers' concerns.

We have many types of promotions and offers, to appeal to a broad array of shoppers, and the remain competitive with marketplace practices.

We and many of our competitors offer promotions of this nature - digital offers,must buys etc. We find many of our shoppers respond well to these promotions.For customers who do not want to engage in our digital offers, we have other types of promotions to appeal to those shoppers. Clip or clip coupons, shelf promotions, etc. We will continue to ensure all of our Front End Team members are aware of the promotions and work to ensure that if any issues arise, we address them and work to resolve them.

We value all of our customers and we hope that they continue to shop with us.

Aryssa
Customer Support Center
Case ID: ********
Customer Answer
Date: 08/02/2024

Complaint: 22046694

I am rejecting this response because:
I dont feel you did not addressed the reason I sent the complaint. Apparently you dont care if senior citizens have a difficult time with your sale adds. So I will choose to shop elsewhere.

Sincerely,

***********************
Initial Complaint
Date:07/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sun, 26 May 24, my husband and I visited the *********** store at ***************************************************. We entered the store and proceeded to the meat **** to purchase ribeye steaks. As we were discussing the meat cut options with ****, Mgr at the butcher counter, ******, the Night Manager and ******, Cashier, aggressively approached us and stated that ****** got a report from someone else that we were shoplifting. ****** demanded that we leave the store. This was an embarrassing moment for us as we both work in professional fields for the feds and this behavior can negatively impact our security clearance. This unprovoked behavior by ******, not only astonished us but also **** as he had engaged us the entire time in the store. ****** and ****** admitted that they did not observe us concealing anything or change price tags or shoplift. They admitted someone else reported it, neither could elaborate on what we were falsely accused of shoplifting. We asked to see video footage, call security or LE- they refused. ****** walked off rudely and dismissed her improper contact and false accusation without an apology. We asked for store mgr as we were being racially profiled. They had no factual basis to accuse us of shoplifting. We were informed by the Front End Supv that *****, the store manager would be in the next morning. The next day, we madean official complaint to *****. She reviewed the footage and confirmed that the tape did not show that we shoplifted. ****** had no probable cause to stop us. ***** said there were person(s) who were shoplifting and ****** and ****** made a mistake and approached us instead. ***** stated they did not follow proper protocol. They must observe the customer concealing an item or change price. ***** promised to call me back to resolve this matter and she has not. We would like compensation for the ********* employees unprofessional treatment and harassment, the ordeal was embarrassing and has caused us anxiety.
Business Response
Date: 07/16/2024
To whom this may concern:

We appreciate the opportunity to address the customers' concerns.

The Store Director investigated the situation. There was a breakdown in adherence to our policy, so associates have been retrained. Following the investigation, the District Manager called customer *************************** on Monday 7/15/24, at her daytime phone, but she did not answer. The District Manager left a voicemail with his name and phone number, requesting a call back at her convenience. Additionally, *************************** was emailed with the same message.

If there are any other questions or concerns, please reply here or contact our *********************** at ************.

Thank you,

Aryssa
Customer Support Team
Case: 11919667
Customer Answer
Date: 07/22/2024

Complaint: 21952644

I am rejecting this response because:
The actions by the management and team members at this *********** were clear violations of profiling and injustice which goes beyond internal training. Reactive training can not undo the deplorable treatment that we suffered. My husband and I were insulted and falsely accused of shoplifting. We are left traumatized and humiliated as a result of this unlawful incident which threatened our dignity and career security clearances. Based on the Manager and employees unlawful actions, our expectation is that the ********* Manager/Executive Team will extend an offer of a substantial gift certificate as a fair compensation for the atrocity we suffered in the ********* store and as a start to win back our trust and business as loyal customers.
Sincerely,

***************************
Initial Complaint
Date:07/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safeway.com online store is unethical, and abuses power on any Payment Structure online! They take in lengthy means too illogical to Refund or drop their excess charges! Their blame game is your Bank! On an Ord #******** on 6/23/24 & since.(they have yet, to refund my money pd for the spoiled/expired & damage food they delivered!) I reported this to their CS online @Safeway.com even have the 1/2 hr call log, too 6/24. Their claim a week+ later,I inquired on status to refund of $23.98 their Rep too obnoxious! & in informing me their colleague, gave me another customers Case **************# was not correct.They further disclosed no notes were done on that initial 1/2hr Call on tthat Mon deliv. 6/24 8/9am they did!Then I asked for Supervisor his name is ******, who opened a new case# ********?.******, assured me that the $23.98 was reprocessed! Today, 07/05 I inquired again their CS Rep ***** advised me that *******, case #only details the email he sent me. FYI in waiting, on that 6/24 Initial case# done closed the Refund window in waiting. They also owe me a $41 and change, in another ord# ******** . its appalling to tackle such disgrace! In this newNorm WE all facing, food in astronomical inflation to have this drama is crude!No Entity/Retailer should be allowed to treat/handle a consumer like that.Filing, this complaint is to mirror the services they provide! Expired questionable food worse this is unhealthy! Food is sacred & Fresh is obliged for any store to provide safe and intact! When they dont, a refund is an obliged duty, they should own and return! These ***** tactic/s cheap degrade elements are far from our USA Ways! Since 06/24/24 Sfwy, has wronged me! Pls help me RIGHT their Wrongs! In closing, people order online Deliver, for whatever drama they may face! Especially, in 3 digits heat or elevation marker to 97/99! BUT, being disabled the online services help me! Sfwy/********* mocks and pathetically, ****** it. IM DONE! My Refund$65.98 nothing else
Business Response
Date: 07/06/2024
Greetings *************************:

Thank you for taking the time to share your concerns with us. We sincerely apologize for any inconvenience this may have caused you.

We reviewed your account and did not see a refund request for the first order, so we went ahead and processed a refund of $23.98. For the second order, you submitted a refund request on the 4th. Refund requests take ***** hours to process. We can see a refund of $41.14 was processed today within that timeframe. You should have received receipts for both refunds and should see those back in your account within 3-5 business days, depending on your financial institution.

We have also shared your customer service concerns with the appropriate teams for their review and improvement, and again, we sincerely apologize for the inconvenience.

Thank you,

********************
Customer Support Team
********
Customer Answer
Date: 07/06/2024

Complaint: 21948476

I am rejecting this response because:
*******, is to Refund the FULL Order Refund in $146.41 not $23.98. The initial $23.98 was more in refund as I sent you, that breakdown for the 3rd time! Your Staff were ignorant in processing, the Initial Refund in $29.47! <from 6/24 to 7/5 you, plating yoyo w/my refund!> Far worse ******* your Staff not once 3 x I inquired all docs are provided to you! As I also advised you, in email not once BUT, 11x Email w/its breakdown & full proper explanation! None of you, have the right to not process a refund and hostage Customers Money. Take weeks to refund us and to drop an *** in overcharges yALL charge! (More than needed or any Retailer does). Amazon for instance **** ***** the refund takes less than 24 hrs. Then w/SNAP you, abuse your power badly, SNAP Refunds are an instant and mot days or weeks! Strenuously, I been tolerant and far too kind. Always, giving you, chances to improve your deliveries and yALL get worse! Your shopper Associates instead of shopping, like they doing it for themselves they dont! They ignore the notes and on double items instead of expiration to be longer than the other its days away from expiration! They dont look to give the freshest because ******* Mgmt obliges them to get rid of the almost days to expire or actual are expired! I have not gotten the emails to any refunds you, claiming! (Yet at least)
The Actual & Correct Refunds are:
1. Order Number # ******** Is $146.41
2. Order Number # 93956111 is $42.00
Totaling Refund Amount is:$188.41
this is whats due! $188.41 Please advise when these refunds will be returned to my OFP! This will be ASAP not days, weeks either! Its the only and proper thing *******, needs to correct ASAP pls!
The lack in respect and dismissive attitude yALL Have is DONE! I had to resort to this outcome to get a response! ******* SHAME ON YOU!! FYI Your Apology, means nothing as we are past such created by your staff in **************** its supervisors and you, *******!

Sincerely,

*************************
Business Response
Date: 07/15/2024
Hello *************************:
We're so sorry for the frustration this has caused you.
Our Operations Manager has reviewed this and went ahead and approved a full refund for Order 87062598, in the amount of $146.41, and an receipt has been sent to the email associated with your account. Additionally, another refund for Order 93956111 was made, in the amount of $91.91, for the remining amount and another receipt has been sent to the email associated with your account.
If you have any other questions or concerns, please don't hesitate to reply here or contact our *********************** at ************.

Thank you,

Aryssa
***********************
Case ID: ********
Customer Answer
Date: 07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. <because I received a Full Refund to these problematic order/s!> ******** corrected their employees improper handling, including the Shoppers! <w/a Full Refund for both orders which I appreciate> BUT,.
I truly, hope ******* rectifies the structure within their company, w/their employee/s! Moreso the Shopper/s to shop as if they, were shopping for THEIR OWN FAMILIES, as well for THEMSELVES!!!<actually, read the customers notes that is their purpose!> The expiration date/s should be afar not a day, or days away especially, for multiples of the same items purchased. Bakery, should be always, FRESH not like a rock stale, moldy, and exploding in overpowering, yeast stink either! ******* cautious in nothing but, Freshness for/to: fruits/veggies, dairy, meats so forth. As for their customer service they, need a major restructure course in entirety! Their employee/s are obliged to actually, in doing their job! <in a timely fashion too foremost for refunds to expired and spoiled foods!> An employee should not have an attitude nor an option in using, their positions to vent their own misery! <power trips, need to be disallowed too!> As for their supervisors better leadership, is a NECESSITY! This avenue would actually, create better employee/s a motivation, <if you,will> to be more diligent, kind and utmost courteous within their job/s! <and not creating, unnecessary drama to ******** Customers!> I AM DONE! In cloding, ******* there is your much needed both true and honest FEEDBACK!
BBB THANK YOU, for existing!!! Stay safe!

Sincerely,

*************************

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Albertsons Companies, Inc. is NOT a BBB Accredited Business.