Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Albertsons Companies, Inc.

  250 E Parkcenter Blvd Boise, ID 83706-3940

• 

  Albertsons Companies, Inc.

  PO Box 20 Boise, ID 83726

• 

  Albertsons Companies, Inc.

  20427 N 27th Ave Phoenix, AZ 85027-3241

• 

  Pavilions

  21181 Newport Coast Dr Newport Beach, CA 92657

• 

  Albertsons Pharmacy

  9243 E Baseline Rd Mesa, AZ 85209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions, while shopping and using my club card, I have not been receiving the correct advertised sale price in the Albertsons Weekly ad. Also the items listed on sale and the listed price on the shelf sticker, I have experienced an overcharge. I have to call it to the attention of the cashier, customer service, call the store and return after reviewing my receipt. The adjustment is made, but I feel that it is not customer error. I am irritated and the store personnel are irritated. I did contact Albertsons and the BBB prior with the issue in the last 12 months. I know what I purchased on 06/27/23 for $86.06 is in question. I submitted the billing to the Albertsons website for a response. Prior to going to the store, I clip the sale items on the email page and my cell phone. I slide my club card and enter my cell phone number when checking out. There needs to be an inquiry with Albertsons false advertising and ripping individuals off and something is wrong with entries in their computer system. I don't have this problem at the local Smiths store with their club card. Vons and Albertsons merged together as one company. Please review the information I have provided to you. Thanks

  Business Response

  Date: 07/15/2023

  Good Afternoon *********************,

  Our records indicate several emails for which we were given different amounts and dates on transactions.  We did respond letting you know this result.  Please know your loyalty account only reflects 4 transactions made this year, 04/29, 05/24 the last one being 06/09 where there is a return as well.  You are referencing transactions after that date that are not reflecting on your loyalty account nor the offers you refer to are showing as clipped.   We have sent this issue along with all of your documentation to our Tech teams to take a look on the technical side to see if they can tell what the issue is.  We will make you aware just as soon as we are made aware if any further information is needed.  We thank you for your time and patience and have a good day.

  *****************
  Customer Support Center

  05583529

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/21/2023

  I want to know was there any response from *********** to the BBB. I know BBB last response was that I would be contacted if needed for a further response. My last response might have been misinterpreted. I want a response to my receipt based on being overcharged for sale items. Thanks, *********************

  Customer Answer

  Date: 09/14/2023

  Hello, my issue that I am still experiencing is deceptive advertising sales. I have to alert the clerks of overcharging based on my checkout receipt. I been advised last week by the self-serve checkout clerk that the sale price is not recognized at the self-check out, but it is recognized at the regular check out only and that she would correct the overcharge this time. This was the *********** store on ***********, *********, **.  I should not have to advise the clerk that I am overcharge each time I go into to store to purchase a sale item advertised in the Weekly Flyer. 

   

  *********************, customer 

  Business Response

  Date: 09/15/2023

  Hello 

  We received your recent communication. Our IT team had "resynced" your account on the backend here because no errors could be found.  We hadn't heard anything more therefore we closed the case.   Previously in July , we advised you via email , your account is not reflecting clips.  Where and how are you adding those coupons to your loyalty account please?  Your device is not adding or syncing your clips.  This may be the issue because on our end all is working as it should be.   We are able to add clips/coupons to your loyalty account on this end as well and today we added32 personalized deals that were not there previously.  Please take a look at your account in the device you are using and let us know in the "account" or "member" section, let us know the Club Card # showing as registered for your account.  We look forward to getting this resolved for you. 

  Thank you

  *****************
  Customer Support Center

   

  Customer Answer

  Date: 09/21/2023

  I have a updated response from ***********

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for delivery using the ******* ap. The order number is ********. I was missing multiple items in the order. I called the store. They said because the refund total would be under $50 they cant approve on their end. It had to be done via the ap. So I contact them on chat and am told a refund was done. An hour later I get a call from the store saying they got notification to approve the refund on their end but again they cant because it is under $50. I ended up speaking to 7 agents yesterday who all told me the same thing. They said they refunded but didn't. Today I get another call from the store saying the same thing again. Tonight I chatted again and the agent sent me an email saying a refund was done but that is not true. I just need a refund for the missing ite.s from order ******** totalling $49.83. Here is the text from the latest lie email the agent sent me. PLEASE JUST REFUND ME!!!!Hello ****,Thank you for writing to inquire about a refund. My records indicate a refund in the amount of $49.83 was completed for your order # ******** on June 29, 2023. Please check your credit card statement for the refund. When checking your credit card statement, please take into consideration your statement cycle cut date and that the refund may not have been received by your credit card company for an additional two to three business days after we submitted the refund.If for some reason the refund does not appear on your statement, please dont hesitate to contact us again by email, chat, or call us at **************.Thank you for shopping with us!****************** Customer Support Team ******** WE BOTH KNOW THIS IS NOT TRUE SINCE THE STORE JUST CONTACTED ME AGAIN TODAY SAYING THE REFUND COULDNT BE APPROVED ON THEIR END BECAUSE ITS UNDER $50. ALBERTSONS PLEASE GET YOUR LIES STRAIGHT!!!!

  Business Response

  Date: 07/04/2023

  Good Morning 

  We recently tried several times to refund the card on file and it is being declined by the card issuer so the customer must contact their financial institution.  

  If you need anything more, or if you get information that will help us refund the card on file, we are happy to help.

  Enjoy the rest of your day 
  
  Christy 
  Customer Support Center 
  ********

   

   

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* advertised deceptively through its grocery store, Acme, for "any new prescription signed up, at their store pharmacy, a customer will get $25 gift card the first time... (and additional offers)".I signed up at this Acme store, *************, ***************************************************************, **************, on 06/28/2023, with a new prescription and a new Acme App account. I followed every step provided by the store pharmacist, *************** on-site in the store. But the instructions didn't work at all.So Acme store and its pharmacy within the store, refused to help or provide the advertised offer. Instead, they tried to send me over to Acme online support. But none of the online support is available.If their store pharmacists and store customer service representatives don't know how to help their customers to use the printed coupon, follow the instructions and get the offer, the company is purposely making it harder and impossible to get the offer as described in the printed coupon.

  Business Response

  Date: 07/02/2023

  Greetings *****************: 
  
  We are sorry that you did not receive the $25.00 offer for the new prescription you filled with your local Acme Market, but we are happy to get this taken care of with you. To get this issue escalated and resolved, we will need a bit more information. Please reply here with the following: 
  
   - Complete Address (Address/City/State/Zip)
   - Prescription Number / RX number
   - Date of Birth 
  
  We look forward to hearing back from you. You are also welcome to reach out to our Customer Support team at ************** if you have any other questions or concerns in the meantime. 
  
  Thank you for shopping with us. 
  ***
  Customer Support Center 

  Customer Answer

  Date: 07/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if you can take care of the advertised $25 Acme gift card.

  Here is the information you required.

  **************************************************

  RX #:6529846

  07/26/68
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 07/22/2023

  ********* advertised deceptively through its grocery store, Acme, for "any new prescription signed up, at their store pharmacy, a customer will get $25 gift card the first time... (and additional offers)". I signed up at this Acme store, Acme Pharmacy, ***************************************************************, **************, on 06/28/2023, with a new prescription and a new Acme App account. I followed every step provided by the store pharmacist, *************** on-site in the store. But the instructions didn't work at all. So Acme store and its pharmacy within the store, refused to help or provide the advertised offer. Instead, they tried to send me over to Acme online support. But none of the online support is available. If their store pharmacists and store customer service representatives don't know how to help their customers to use the printed coupon, follow the instructions and get the offer, the company is purposely making it harder and impossible to get the offer as described in the printed coupon. I filed a complaint, #******** on 06/30/2023. ********* agreed to take care if I could withdraw the complaint first. However, nothing happened and no one from ********* contacted me after I provided the information asked by ********* on 07/02/2023 (e.g. RX #:6529846). So I want to open this case again to *********. Here is the reply from ********* on 07/02/2023. From the Business on Sunday, July 2, 2023 ************************** Greetings *****************: We are sorry that you did not receive the $25.00 offer for the new prescription you filled with your local Acme Market, but we are happy to get this taken care of with you. To get this issue escalated and resolved, we will need a bit more information. Please reply here with the following: - Complete Address (Address/City/State/Zip) - Prescription Number / RX number - Date of Birth We look forward to hearing back from you. You are also welcome to reach out to our Customer Support team at ************** if you have any other questions or concerns in the meantime. Thank you for shopping with us. *** *********************** ************************************ Thank you.

  Business Response

  Date: 07/23/2023

  Greetings *****************: 
  
  We sincerely apologize that you did not receive a follow up from your previous Better Business Bureau case. Please know that we have escalated your concern with the $25.00 off offer from our pharmacy to our IT team for further assistance in getting it added to your account. 
  
  Once we receive an update or resolution regarding this issue, we will be contacing you personally to let you know. 
  
  Thank you for shopping with us. 
  Tim 
  Customer Support Center 

  Customer Answer

  Date: 07/29/2023

  From the CONSUMER:

  Sent 7/29/2023 7:55:50 AM

  Read by ****************** on 7/29/2023 7:56:33 AM

  No one from ********* or Acme contacted me so far.  So I can not accept and close the complaint yet.

  Thanks.

  From the CONSUMER:

  Sent 7/29/2023 7:58:09 AM

  Read by ************************************** on 8/6/2023 6:19:48 PM

   
  Complaint: 20360455
  
  I am rejecting this response because: No one from ********* or Acme contacted me for the past 7 days.  I don't see their sincerity.  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/06/2023

  Greetings *****************: 
  
  We are sorry that you have not yet heard back regarding the $25.00 off coupon from your pharmacy purchases. As mentioned in our previous message, your concern has been escalated to our IT team for further review. Unfortunately, they have not yet reached a resolution. Please know that, per our policy, once we have an update or resolution regarding your concern, we at the *********************** will be reaching out to you directly to let you know. 
  
  Thank you for shopping with us. 
  ***
  *********************** 

  Customer Answer

  Date: 08/08/2023

  Complaint: 20360455
  
  I am rejecting this response because:

  I will only accept the offer after I received the business response from their IT investigation.
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 09/06/2023

  The business Acme never addressed customer's complaint at all.  They never contacted me (through mail, email, phone call or text).  They just continue to advertise and market falsely about their pharmacy service.

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against Albertsons Corporation for an apparent violation of the California Consumer Privacy Act (****). I am a long-time customer of ********************** Corporation and have provided my personal data to them over the course of our interactions, trusting that it would be used in accordance with their stated Privacy Policy and with applicable laws.Recently, I have been disturbed to find that my personal data - including my email address and phone number - was shared by Albertsons Corporation with an external legal representative without my explicit consent or prior knowledge.I understand, as per the ***** businesses must inform consumers about the categories of personal data they collect and the purposes for which they will be used. Albertsons' privacy policy states that they collect **************** information capable of being associated with me. It is my understanding that this data should only be used for purposes communicated to me, which, to my knowledge, did not include sharing with external parties, such as their legal representation.Furthermore, I have made multiple attempts to request that Albertsons legal representation cease contact with me, but to no avail. I believe this ongoing contact is a result of the unauthorized sharing of my personal data and is a clear violation of my rights under the ****.This matter does not involve litigation; rather, it concerns Albertsons Corporation's disregard for the **** and their own privacy policy. I am looking to the Better Business Bureau for assistance in resolving this issue, and I hope that through your involvement, Albertsons Corporation will take appropriate steps to ensure the privacy and security of my personal data.

  Business Response

  Date: 06/06/2023

  Good Morning

  We have attached our reply from our Council on the matter mentioned.  If you have questions, please let us know and we are happy to further assist.

  Thank you

   

  *******
  Customer Support Center

   

   

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20129722
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged numerous times for the same order and they refuse to refund my EBT card for the duplicate charges!

  Business Response

  Date: 05/31/2023

  Greetings ***************************** Ost: 
  
  We would like to apologize for the confusion regarding the *** charge made for your recent Drive Up & Go order. Our ******* Services team has confirmed that, per the refund made to your *** card made on 05/09 in the amount of $26.52, the only remaining charge made to your *** card for this order was in the amount of $32.85. At this time, we are not seeing any additional charges for this order as mentioned. 
  
  If your refund has not yet been received, please reach out to your local *** office to inquire on the release of the funds, as they are showing refunded on our end. 
  
  Please feel free to respond here or contact our ******* Services team at ************** if you have any other questions or concerns in the meantime. 
  
  Thank you for shopping with **. 
  Tim 
  Customer Support Center 

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the Albertsons website on 04/28/2023. It was expected to be delivered on 04/29/2023. However my order was not delivered. I reached out to Albertsons chat department and was informed that I would be refunded. To this day I have yet to be refunded. I received an email on April 29th stating my refund was pending. Nothing was refunded. I then received another email on May 2nd stating my refund was declined because it has already been processed. Still have not received a refund. I reached back out on may 4th only to be told again that they have submitted the refund request and to call the payment services department that told me that the refund was submitted. Again I still have not received a refund. I started a dispute with the payment services department (Dispute ID ***********. Yet again, I still have not received my refund. This is my first time placing an order with this app and it will definitely be my last. I cancelled the fresh pass and I am so disappointed in the service I received from this company. I am just wondering where is my money? I have not received a refund to my EBT card nor have I received the $13 and change taken from my debit card. Why is it so hard to send a refund and what is the hold up?

  Business Response

  Date: 05/12/2023

  Greetings
  
  Your comments are concerning to ** because our teams have investigated your complaint and our records do indicate a refund was processed as shown below on May 9.  We have emailed the receipt to the email provided and if you have any further questions, please let ** know.   We do apologize for any inconvenience this may have caused.

  Credit On Account Amount:  $0.81
  Credit Card Amount:  $13.30
  EBT-SNAP:   $199.02
  
  Thank you for reaching out to **.

  *****************
  Customer Support
  Case *********
  

   

   

  Customer Answer

  Date: 05/14/2023

   
  Complaint: 20031541
  
  I am rejecting this response because:
  It took almost 2 weeks to receive a refund and it was no thanks to anyone at this company. I literally had to find someone to assist me. So yes your right, I did receive a refund but it definitely was not an easy process. Anyways thanks for nothing 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ******** at *******************. The order arrived completely incorrect. I called the store. They gave the driver the wrong order. The store does not know how to refund the order and keeps referring me to customer service. **************** keeps sending a refund request to the store and nothing is getting done because the employees at the store don't know how to refund the order. I just want a refund of the $56.44 for an order I never received because of the stores incompetence.

  Business Response

  Date: 05/07/2023

  Greetings *******************: 
  
  Thank you for reaching out. We have tried to refund the customer on 2 separate occasions and our payment systems are declining the refund due to the method of payment. Our system shows declined by card issuer The card issuer must contact his/her Financial Institution to see why the card is inactive and unable to be credited. If you have any more questions, feel free to let ** know and we will do our very best to assist.
  
  Thank you
  
  *******
  Customer Support
  Case ********

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work place harassment and forced to quit Employer agreed to work with my school schedule and then told me it was too difficult to work with I was yelled at in the middle of the store in front of employees regarding issues that werent with me I was constantly called and told that I need to quit because they couldnt work with me anymore because of my school schedule

  Business Response

  Date: 05/02/2023

  Greetings *************************: 
  
  Your comments are concerning to us. Please respond here with the store location where you were employed so we may look into this. 
  

  
  Thank you for reaching out to us. 
  ***
  Customer Support Center 

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I was employed at the **** location in **********.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday 4/22/23 placed on line grocery order #********. Original order with card holder discounts, specials an coupons was $99 and change, Prior to picking up order received notification that some items were unavailable and substitutions had been made. I declined most substitutions. When I went to pick up the order I waited for over 30 minutes before someone came out. When they came out with the order they had 3 small bags of misc items with a value of approximately $40. They handed be a receipt for the amount of $108.45, which they ran just before coming out of the store. I questioned the amount and explained that some items must be missing. It was explained that many items had been out of stock and I had declined substitutions. When I explained that the charges were not correct for the items they had I was told that they were having computer issues and pricing was not coming up correctly, specials were not discounting etc. At this point I refused the order and requested they credit my card. I was told that they did not know how. I requested to speak to a manager and was told the DUG manager had gone home. I explained that I would need some documentation that I refused the items and they were going to credit my account before I left. The employee said he would get me the phone # for the DUG manager and he went into the store. After some time ***************************** came to my car and explained she was a manager. I explained the situation and she agreed to sign my receipt to the effect that she would be crediting my card. ******* then took the groceries and returned to the store. That evening my account showed a pending credit of $61.18. I have since phoned the store 3 times & spoke to store managers ******************** and each time was assured I would receive a credit for the remaining $47.27. I have not received the credit and seem to be getting ignored at this point. I have the signed paper from ******* and ************ records. I am requesting credit of $47.27.

  Business Response

  Date: 04/28/2023

  Good Afternoon

  Thank you for reaching out.  We have refunded the additional $47.27 back to the customer credit card and a refund receipt has been emailed to the email on file.

  If we can assist with anything more, please let us know.  

  Refund Number
  11607826
  Date
  4/28/2023, 8:04:11 PM
  Amount
  $47.27
  Total Amount
  $47.27

  Thanks for your time,

  *****************
  Customer Support Specialist
  **********************

  
  
  

   

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** Digital Coupons: I have been a loyal customer of this vendor for over 30 years. However, as of November 2022 I have experienced repeatedly not getting the digital coupon to come off my receipts. I am making a formal complaint regarding the implementation of digital coupons to the marketplace against ******************************* I have been a loyal customer of ******* prior to the age of cell phone technology. I have called corporate on two separate occasions and have spent 30 minutes or more with their customer support going over past transactions. On both occasions, (1st time sometime in early February 2023, and 2nd time 4/10/23 ) and in both cases the agent said they would take my case to their IT department and have them fix the issue and correspond a confirmation to me via text or telephone within 48 hours. Notably, none of this happened. I have researched through both my phone and computer my account that I had originally set up with *******. Albertsons merged with ******* in 2015, ********* went to *******'s digital sales gimmick and rewards program. I am computer savvy. I check all the bells and whistles they have with their sales ads. buy one get one free, mix and match, and of course the digital coupon. Needless to say, it is very frustrating to shop this way... Mix and match up to 5 or 10items get the deal seems a bit extreme and many seniors. The clerks of where I shop adjust the over charges of digital coupons. However, this is embarrassing because I must recheck everything, I have purchased at another location so not to hold up the line or cause a scene. The clerks have referenced problems with the computer system and of course, being they are *********, claim it is a ******* Program. I think many seniors and others less inclined to the computer age are being compromised and is an action for Direct Discrimination. In another words, my mother who does not have a cell phone or computer, Is Discriminated and ************.