Business Profile

Grocery Store

Albertsons

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Albertsons's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

164 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1218/2024 I spent lengthy amount of time on chat with this problem. Not only was I treated like Im stupid but I was even more shockwd at what I was told. I online order from Albertsons frequently. I always check "in stock only" I go to pick up and items are not available. I was "compensated" with a $10 off offer online only. I have clipped it abd attempted to use it 3 times now. It doesnt get applied. Advice by chat "we can refund if necessary after you place order". I dont think I should have to di that and then wait on refund. It was told to me by ****** and ****** on chat I was choosing not to use it. Prior ti that the chat person said it wasnt "clipped". I want to see the offer applied in check out not see its not there and have to apply another form of payment in mean time. They are offering something they dont give. Claimed they cant do anything til I have final receipt and then refund. The reason I was guven this offer to begin with was for same problem and they want me ti gi through that again. I shop by *** food only and explained I could not pay any other way and this $10 offer should have covered the 1 item that wasnt food. It did not. Im not willing to place order when I see the problem in check ****** it is I had to spend $30 or be charged $3.95 on top of that. This is unacceptable business practice in my opinion. The problem is put on me to deal with AFTER paying for it. Im a senior on a very limited income. I dont have the $ upfront and then "we can adjust after". Placing the order gives them the ok to charge me. Offer me something that cant be used to compensate an on going problem and they were fully aware of this. Im still waitung on a previous refund for an item they substituted at a higher price when I had no substitutions marked. Unacceptable and I dont want tonbe credited $10 but have to spend $30 and it doesnt get applied
Business Response
Date: 12/19/2024
Greetings Chonnie Ramigmccarley:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this has caused you.

We have reviewed your account and can confirm that the refund for the substituted item was processed on the 12th, so you can expect that anytime now. Additionally, since you were having issues redeeming the $10 coupon, we removed that from your account and added a $10 credit. Next time you order, you will see the option to use the credit by checking the box when you are ready to check out.

Please note that all orders under $30 are subject to a fee per our terms and conditions.

Please don't hesitate to reply here if there is anything else we can help you with.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/19/2024

Complaint: 22706021

I am rejecting this response because:
I do not see a refund on either payment method ebt or my debit card. The difference of the higher priced substitute was paid on my debit card . So a refund should have been on both payment methods3.99 on ebt and 1.88 on debit. The other problem...when you mark "in stock items only" you expect them to be available. A $10 credit or coupon that I couldnt use generates a $3.95 fee and also having to spend$30 on a new order plus waiting on a refund. Are you aware of the reason I was given $10 off for online order only? It is not ok to just tell a customer to pay for the order then it will be adjusted after you put the order in. If you look at my purchase history due to my order requesting only in stock items...I had to generate a new order for an item that had not been available for "days" and ask for a 3.95 fee to be waived and make sure I spent $30 That does not seem right to me. Its not the first time it happened. I hope you can look at my acct and see the lengthy 3+ chats to know how this went. Reading through the numerous complaints this is a problem for quite some time.
Sincerely,

Chonnie Ramigmccarley
Customer Answer
Date: 12/26/2024
I attempted to order online since then. I ordered and was able to use the credit and received confirmation if the order. However, upon arriving at store to pick up the order it said"payment decline" for no apparent reason. The manager "******"at this location was of little help although he tried. I ended up checking out through a register in which he rang the order through. NOTE: PAYMENT THAT WAS DECLINED IS WHAT WAS USED. I was able to get the needed items but the $10 credit couldnt be applied and the clipped coupons were also not applied since oviously tied up in previous order. I was assured by manager the previous order wasnt charged only authorized. That was not correct I was charged for both orders.
I am more than done with the failed attempts to make this right. It ended being worse than better. All this the day before Christmas Eve. ****** did contact me after I got home to figure out why the very same order that declined the payment now ended up being $12 more. He offered to credit me if I brought the items back to store he needed to scan them. Enough is enough. The backn in my clipped coupon was 3.97 I ended up paying 6.99. The cream cheese was 3.97 ended up $5.
I am still out that $ and ebt was not refunded and the $10 supposed credit ended up costing????
Again .....an offer that couldnt be used and definitely made it worse than the original complaint.
Contact "******" the manager at Albertskns on ********. *************,Ca ***** He will confirm the events as I explained above.
I hope this does get posted publicly as I dont believe Im the only one who has been through similar with Albertsons.
Chonnie Ramigmccarley
Business Response
Date: 01/12/2025
Greetings Chonnie Ramigmccarley:

Thank you for being so patient as we investigated this matter. We identified an issue on our end, but we have since refunded $22.69 to your EBT card, which should now be available for use. Additionally, we credited $9.22 back to your loyalty account and added an extra $10 for the inconvenience. We noticed that you successfully used this credit on January 10th.

We are very sorry for the inconvenience this caused you. If there is anything else we can assist you with, please don't hesitate to contact us again. We are available Monday - Sunday from 6 AM - 10 PM PST at ************.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a grocery order with ********* on November 28th 2024. The order was delivered to the incorrect address. I reached out to customer service and was advised I would get a refund for my order. The store then declined to refund my money. I have spoken to customer services 5 times in the last 3 weeks and promised a refund and still have not received it.
Business Response
Date: 12/22/2024
Greetings ****** *****:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We submitted a refund of $44.09 back to your card on 12/20. Please allow 3-5 business days to see that credit back to your account. You should have also received an email with the same information.

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST.

Thank you.

******** *.
Customer Support Team
********
Initial Complaint
Date:12/10/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was on May ******. Purchased 3 gift card from ******* ; gave one out to family and they told me it had no money so I checked the other two before giving them and realized they also had zero balance . Provided all info when calling customer service . Was given a reference number . Have followed up but with no avail . They keep telling me its being looked but no resolution . Obviously they can see that they took my payment and can see all cards had zero balance . Dont know what else to do to resolve issue .
Business Response
Date: 12/15/2024
Greetings ***** *****,

Our apologies for any inconvenience this has caused you. We reached out to our Gift Card team, and they let us know that the cards were activated successfully, and ******* accepted the funds for them on 5/02/2024. The cards do not show any signs of tampering. For transaction disputes, please reach out directly to *******. We do not have access to their systems and cannot open disputes on behalf of the customer.

If you have any other questions or concerns, please call our ******************** at ************ prompt 4. We are available Monday - Sunday from 6 AM to 6 PM PST.

Thank you,

******** M
Customer Support Team
********
Initial Complaint
Date:12/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello - I am a 51 year old and can recall going to Albertsons when I was in elementary school with my parents and grandparents - and the managers were very kind would come out and say hello and offer us membership in the Albertsons cookie club - while I no longer need a cookie i wanted to express disappointment with what to me are important issues: There have been two major recalls recently and they are products I purchased- the first was Boars Head - and I asked if it was recalled and my response was short and unhelpful like my call was bother. Today I got my weekly groceries delivered and was hung up on twice - and left on hold for forty five minutes getting no answer- I found the attached article discussing that Albertsons ********** may be effected - is it too much to ask for to call and see if the food is recalled? A simple yes or so does not seem unreasonable- I would like a refund of my salad items as I threw them out. I would also like an improved process going forward
Business Response
Date: 12/09/2024
Greetings ****** ********:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We have shared your concerns with our Store Director at our Academy location and requested that they follow up with you directly to discuss further.

For recall information, please visit our website linked below. Here, you'll find details about the recall, affected UPCs, and other relevant information regarding the item. You can also find information on the *** website.

************************************

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/10/2024

Complaint: 22655821

I am rejecting this response because:

I complained that someone left me on hold for forty five minutes- completely disrespectful= and refused to answer a very simple question - was my cucumber recalled due to salmonella?

Sincerely,

****** ********
Business Response
Date: 12/23/2024
Greetings ****** ********,

We are very sorry that our associate left you on hold for so long and did not help with your concerns. Please know that this is not the experience we want you to have, and we sincerely apologize for any inconvenience this may have caused you.

We have passed this on to our team, and they are going to reach out to you directly to discuss this incident, answer any questions you have regarding the recall(s), and get you refunded for the salads.

Thank you.

******** *.
Customer Support Team
********
Initial Complaint
Date:12/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been asking for 5 months to be removed from their emails. Every time I try to unsubscribe they say youve already done that give us 10 days. Its been five months, they email daily, sometimes multiple times a day.
Business Response
Date: 12/01/2024
Greetings ***** Zenoby,

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We checked the email you provided in our system and found no account associated with it. Could you please confirm the email address where you are receiving the emails?

Thank you,

******** *.
Customer Support Team
Customer Answer
Date: 12/09/2024
I missed my 7 day window but I wanted to reach out and say that Albertsons said they dont have my email on file, they dont because the email address they have is ************************************************

Id still love to get this figured out so the daily emails can stop.

Regards,

Aikin
Business Response
Date: 12/13/2024
Greetings ***** Zenoby:

Thank you for confirming your information. I reviewed your account, and unfortunately, you were still subscribed to marketing emails. I have opted you out of everything, so you should notice them slow down and stop over the next couple of weeks. If they don't, please write back, and we will escalate this to our IT department so they can resync your account in the backend.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/02/2025
I just wanted to reach out and let you know the emails from this company have not stopped. I still get them multiple times a week. Is there anything we can do to get this to stop ? They say they took care of it but thats clearly not the case.

Ive been dealing with this for over 5 months, multiple times a week, often 2 or more a day.

Thank you
Business Response
Date: 01/12/2025
Greetings ***** Zenoby:

We escalated this to our IT team again, and they said they have removed your email address from all marketing. Please allow 10 days for them to slow to a stop. If they still don't, please send us a screenshot of the email with the to/from emails showing so we can investigate.

Again, we are very sorry for the inconvenience this caused you. If there is anything else we can assist you with, please don't hesitate to contact us again. We are available Monday - Sunday from 6 AM - 10 PM PST at ************.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 02/11/2025
Hi,

Yes Id like to reopen this, I do not want daily emails from this company.

I didnt reply to the last message from them because they said to give it another 10 days so I assumed I was supposed to wait.

In the future Ill make sure to reply to those messages.

Thank you
Business Response
Date: 02/25/2025
Greetings, ***** Zenoby:

Thank you for reaching out to us. We have submitted another escalation to our IT team to investigate the issue with you receiving email notifications from us. The previous ticket was marked as resolved and indicated that you should no longer receive emails from us.

Thank you,

****
Customer Support Center
Case ID: ********

Customer Answer
Date: 02/25/2025

Complaint: 22624000

I am rejecting this response because: this has been an ongoing issue for over 6 months. This is completely unacceptable business practice. I have unsubscribed several times and had to bring the BBB into the matter and still I receive daily emails, sometimes more than one a day.

Sincerely,

***** Zenoby
Business Response
Date: 03/05/2025
Greetings ***** Zenoby,

Thank you for reaching out. Wed love to help resolve this matter for you. We understand how frustrating it must be to still receive emails from us. Could you please share a screenshot of the email you received? Additionally, providing the date of the last email you received would be really helpful.

Thank you for your cooperation!

Best regards,
****
Customer ***********************start="473" data-end="476">Case ID: ********
Customer Answer
Date: 03/05/2025

Complaint: 22624000

Daily, sometimes twice a day emails.
Ive attached a screenshot of the most recent spam communication.

Regards,

***** Zenoby
Business Response
Date: 03/05/2025
Greetings ***** Zenoby,

Thank you for providing the screenshot of the email you received. This is very helpful, and we have reopened the case to address your request to stop receiving the email notifications from us. Please allow us some time to work on this concern and ensure the issue is fully resolved.

We appreciate your time and patience as we work on this.

Thank you,

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/05/2025

Complaint: 22624000

How long should I expect to wait this time ?

Regards,

***** Zenoby
Business Response
Date: 03/17/2025
Greetings ***** Zenoby:

We would like to inform you that the ticket was closed by our Technical team on March 11. They have implemented the necessary updates to the system to ensure that you will no longer receive emails from us. We sincerely apologize for any delay this may have caused.

We kindly request that you allow up to two weeks from March 11 for all notifications to cease.

Thank you for your understanding and patience.

****
Customer Support Center
Case ID: ********
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/17 I purchased a $200 Zillions gift card from the *** Thumb on ************************************************************. I purchased it entirely due to the 4x rewards points offer I clipped on my account. I was not credited any rewards points -- even the standard 2x points for a gift card. I see the purchase shows up on my account history. The customer service team has stated it wasn't on a participating list -- but the coupon didn't have a participating list.Supporting Docs:1. Screen shot of the clipped offer -- it ended on 11/17 so it is not longer on my account 2. Screen shot of the purchase on my account 3. Screen shot of the * points program mentioned the standard offer of 2x points on a gift card.Please fix this mistake and educate your customer service team.
Business Response
Date: 11/25/2024
Greetings ***** *******,

We appreciate you bringing this to our attention and sincerely apologize for any inconvenience this may have caused you.

We reviewed your account and our backend system and don't see a corresponding offer for the dates you provided, which would account for the points not accumulating correctly. We have shared this incident with our IT teams to investigate and have added the 800 points as a one-time courtesy for the inconvenience.

If you require more assistance, contact our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/02/2024

Complaint: 22584882

I am rejecting this response because:
I feel the explanation is insufficient. I attached a screenshot of the offer that was loaded on to my account. I did not fabricate this -- the screenshot is consistent with all other offers *** Thumb makes available through their For U loyalty program. How would I have confidence in the future if I clip an offer that *** Thumb may or may not honor it, because their system doesn't see the corresponding offer?
In fact the following weekend, I received the same offer, but I didn't attempt to use it since I figured it wouldn't work anyway.
Also, I never received an explanation why the everyday 2x gift card points were not honored even if there was an issue with the coupon.
Furthermore, I tried logging into the use reward. And it was gone, my account continues to be used by somebody across the country. I have contacted *** Thumb support and changed my number, yet my points continue to be fraudulently used by an unauthorized individual. Why can't *** Thumb do more to prevent this? Now I have to call again and hopefully get my points reinstated.

Sincerely,

***** *******
Initial Complaint
Date:11/20/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order from Albertsons on 10/22/24, it was delivered to the wrong apartment complex. When I received the confirmation of delivery email, I immediately contacted ***************** stating it was not delivered to the correct address and requested they contact the driver immediately to correct this error. I was told they could not and I could submit a request for refund, which I did. That was 4 weeks ago, and I have contacted customer services several times and even the store manager has contacted them on my behalf about a dozen times (she has continued to stay in contact with me as to what she is being told). In fact, they have recorded it as being denied. I am told over and over that it will take 3-5 business days to process it, but nothing happens. I have attached the email confirmation I received showing the photo of the door it was delivered to, and I have also attached a photo of a previous delivery to MY door and it is obvious it was delivered to the wrong apartment complex. My complex as you can see from the photo is white with brown doors and metal railings. This unacceptable to me to be out this money. I am on Social Security and rely on delivery services because I do not have other transportation. I have ordered from Albertsons numerous times and it never happened before. It has been 4 weeks since this happened. Please help me.
Business Response
Date: 11/26/2024
Greetings ***** ****:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We have submitted a refund of $39.66 back to your card. Please allow 3-5 business days to see that credit back to your account. You should have also received an email with the same information.

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST.

Thank you.

******** *.
Customer Support Team
********
Customer Answer
Date: 11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:11/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday I went to purchase something from their pharmacy and there was a very rude gentleman with long hair that wouldn't give me he's name insulated me. He was very rude and unprofessional and refused to help me. He also insulted me and the pharmacist didn't even care. Every time I visit that store and it's pharmacy it's always a bad experience.
Business Response
Date: 11/10/2024
Greetings ***** *****:

We are sorry to hear you had a bad experience at one of our stores and sincerely apologize for any inconvenience this may have caused you. So we can make sure this gets shared with the correct team, can you please share the store location?

We look forward to hearing back from you soon.

Thank you.

******** *.
Customer Support Team
********
Customer Answer
Date: 11/18/2024
The store location is in ****** **********. Their address is *****************************************

***** Noori
Business Response
Date: 11/21/2024
Greetings ***** *****,

Thank you for sharing the store location with us. We have shared this incident with our store director and requested that they follow up with you directly as soon as possible to discuss it further.

If there is anything else we can help you with, please don't hesitate to contact our *********************** at ************. We are available Monday - Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 11/21/2024

Complaint: 22536926

I am rejecting this response because: They still haven't contacted me and also this has been an ongoing situation. Every time I go to to shop there **** their store manager is very rude and unprofessional.

Sincerely,

***** *****
Business Response
Date: 12/11/2024
Greetings ***** *****:

Our team has informed us that they contacted you directly to discuss and resolve any concerns you may have.

If there is anything else we can help you with, please reply here or call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/11/2024

Complaint: 22536926

I am rejecting this response because: No one contacted me from Albertsons in regards to my horrible experience with their store manager name *******. So it's very clear that she's being dishonest.

Sincerely,

***** *****
Business Response
Date: 12/23/2024
Greetings ***** *****,

Our team has just sent us an update that they were able to contact you and discuss your concerns regarding the Store Manager, ****.

We understand that this issue has now been resolved. If you have any other additional questions or concerns, don't hesitate to contact us again.

Thank you.

******** *.
Customer Support Team
********
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $1000 Zift Zillions giftcard on Saturday Oct 26th 2024 in **** store with the promotion of "Earn 4x points on all third party gift cards at *******, Albertsons & other Just For U stores."However, I still have not got the advertised points even though I contacted the customer service twice (ticket ********, *********. During the communication with customer service, I was told that the Zift Zillions giftcard is not in the listing of qualifying SKU list for such promotion, which makes it so ridiculous.The Zift Zillions giftcard is displayed on the dedicated podium together with other giftcard; The Zift Zillions giftcard can only be purchased from the customer service WITH NO return, which is exactly the policy of giftcard sale in store; The Zift Zillions giftcard is not assocaited with JUST 4 U store, ***** MASTERCARD or AMEX, and it is definitely a third party giftcard.I can understand The Zift Zillions giftcard is a new SKU, but I am well entitled for such promo points upon the advertisement of JUST 4 U program.
Business Response
Date: 11/04/2024
Greetings ********* **:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We reviewed your account and see that you reached out to our ************************ and they have adjusted your points accordingly.

If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:10/23/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this Vons Grocery #**** which incidentally at the cart and parking lot area is visibly unsanitary and grossly filthy; however I went to the back at the Clearance section and picked up a box of aluminum foil. It was clearly orange tagged and the tag read $4.29 regular price and now 50% off. I proceeded through the check stand and your Nasty incompetent and rude employee, ******** refused to sell me the aluminum foil; instead making an embarrassing seen and holding up the line. I told her I will report her behavior but she was not swayed. What alarms me the most is as a customer I have to visually watch the homeless and street walkers walk in with back packs and simply fill them up with whatever they desire and merrily walk out this store more times than I can count and here this is a paying customer attempting to purchase second hand or in fact throw aways or next day donate to the non profits and I am harrassed and treated like a criminal so unappreciated for all the money I spend in this market. To add insult to injury the other clearance items were allowed at the 50% tagged price.
Business Response
Date: 11/03/2024
Greetings *******:

We appreciate you reaching out to us with your concerns, and we sincerely apologize for any inconvenience this may have caused you.

We shared this incident with our team, and our Store Director, *******, let us know she contacted you and was able to resolve the issue to your satisfaction.

Again, we are very sorry for any inconvenience this may have caused you, and we will take proper steps to ensure something like this doesn't happen again. If there is anything else we can help you with, reply here or call our *********************** at ************. We are available Monday - Sunday from 5 AM to 10 PM PST.

Thank you,

******** *.
***********************
********
Customer Answer
Date: 11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Rochelle ******

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