Business Profile

Grocery Store

Albertsons

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Albertsons's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

164 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been asking for 5 months to be removed from their emails. Every time I try to unsubscribe they say youve already done that give us 10 days. Its been five months, they email daily, sometimes multiple times a day.
Business Response
Date: 12/01/2024
Greetings ***** Zenoby,

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We checked the email you provided in our system and found no account associated with it. Could you please confirm the email address where you are receiving the emails?

Thank you,

******** *.
Customer Support Team
Customer Answer
Date: 12/09/2024
I missed my 7 day window but I wanted to reach out and say that Albertsons said they dont have my email on file, they dont because the email address they have is ************************************************

Id still love to get this figured out so the daily emails can stop.

Regards,

Aikin
Business Response
Date: 12/13/2024
Greetings ***** Zenoby:

Thank you for confirming your information. I reviewed your account, and unfortunately, you were still subscribed to marketing emails. I have opted you out of everything, so you should notice them slow down and stop over the next couple of weeks. If they don't, please write back, and we will escalate this to our IT department so they can resync your account in the backend.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/02/2025
I just wanted to reach out and let you know the emails from this company have not stopped. I still get them multiple times a week. Is there anything we can do to get this to stop ? They say they took care of it but thats clearly not the case.

Ive been dealing with this for over 5 months, multiple times a week, often 2 or more a day.

Thank you
Business Response
Date: 01/12/2025
Greetings ***** Zenoby:

We escalated this to our IT team again, and they said they have removed your email address from all marketing. Please allow 10 days for them to slow to a stop. If they still don't, please send us a screenshot of the email with the to/from emails showing so we can investigate.

Again, we are very sorry for the inconvenience this caused you. If there is anything else we can assist you with, please don't hesitate to contact us again. We are available Monday - Sunday from 6 AM - 10 PM PST at ************.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 02/11/2025
Hi,

Yes Id like to reopen this, I do not want daily emails from this company.

I didnt reply to the last message from them because they said to give it another 10 days so I assumed I was supposed to wait.

In the future Ill make sure to reply to those messages.

Thank you
Business Response
Date: 02/25/2025
Greetings, ***** Zenoby:

Thank you for reaching out to us. We have submitted another escalation to our IT team to investigate the issue with you receiving email notifications from us. The previous ticket was marked as resolved and indicated that you should no longer receive emails from us.

Thank you,

****
Customer Support Center
Case ID: ********

Customer Answer
Date: 02/25/2025

Complaint: 22624000

I am rejecting this response because: this has been an ongoing issue for over 6 months. This is completely unacceptable business practice. I have unsubscribed several times and had to bring the BBB into the matter and still I receive daily emails, sometimes more than one a day.

Sincerely,

***** Zenoby
Business Response
Date: 03/05/2025
Greetings ***** Zenoby,

Thank you for reaching out. Wed love to help resolve this matter for you. We understand how frustrating it must be to still receive emails from us. Could you please share a screenshot of the email you received? Additionally, providing the date of the last email you received would be really helpful.

Thank you for your cooperation!

Best regards,
****
Customer ***********************start="473" data-end="476">Case ID: ********
Customer Answer
Date: 03/05/2025

Complaint: 22624000

Daily, sometimes twice a day emails.
Ive attached a screenshot of the most recent spam communication.

Regards,

***** Zenoby
Business Response
Date: 03/05/2025
Greetings ***** Zenoby,

Thank you for providing the screenshot of the email you received. This is very helpful, and we have reopened the case to address your request to stop receiving the email notifications from us. Please allow us some time to work on this concern and ensure the issue is fully resolved.

We appreciate your time and patience as we work on this.

Thank you,

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/05/2025

Complaint: 22624000

How long should I expect to wait this time ?

Regards,

***** Zenoby
Business Response
Date: 03/17/2025
Greetings ***** Zenoby:

We would like to inform you that the ticket was closed by our Technical team on March 11. They have implemented the necessary updates to the system to ensure that you will no longer receive emails from us. We sincerely apologize for any delay this may have caused.

We kindly request that you allow up to two weeks from March 11 for all notifications to cease.

Thank you for your understanding and patience.

****
Customer Support Center
Case ID: ********
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/17 I purchased a $200 Zillions gift card from the *** Thumb on ************************************************************. I purchased it entirely due to the 4x rewards points offer I clipped on my account. I was not credited any rewards points -- even the standard 2x points for a gift card. I see the purchase shows up on my account history. The customer service team has stated it wasn't on a participating list -- but the coupon didn't have a participating list.Supporting Docs:1. Screen shot of the clipped offer -- it ended on 11/17 so it is not longer on my account 2. Screen shot of the purchase on my account 3. Screen shot of the * points program mentioned the standard offer of 2x points on a gift card.Please fix this mistake and educate your customer service team.
Business Response
Date: 11/25/2024
Greetings ***** *******,

We appreciate you bringing this to our attention and sincerely apologize for any inconvenience this may have caused you.

We reviewed your account and our backend system and don't see a corresponding offer for the dates you provided, which would account for the points not accumulating correctly. We have shared this incident with our IT teams to investigate and have added the 800 points as a one-time courtesy for the inconvenience.

If you require more assistance, contact our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/02/2024

Complaint: 22584882

I am rejecting this response because:
I feel the explanation is insufficient. I attached a screenshot of the offer that was loaded on to my account. I did not fabricate this -- the screenshot is consistent with all other offers *** Thumb makes available through their For U loyalty program. How would I have confidence in the future if I clip an offer that *** Thumb may or may not honor it, because their system doesn't see the corresponding offer?
In fact the following weekend, I received the same offer, but I didn't attempt to use it since I figured it wouldn't work anyway.
Also, I never received an explanation why the everyday 2x gift card points were not honored even if there was an issue with the coupon.
Furthermore, I tried logging into the use reward. And it was gone, my account continues to be used by somebody across the country. I have contacted *** Thumb support and changed my number, yet my points continue to be fraudulently used by an unauthorized individual. Why can't *** Thumb do more to prevent this? Now I have to call again and hopefully get my points reinstated.

Sincerely,

***** *******
Initial Complaint
Date:11/20/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order from Albertsons on 10/22/24, it was delivered to the wrong apartment complex. When I received the confirmation of delivery email, I immediately contacted ***************** stating it was not delivered to the correct address and requested they contact the driver immediately to correct this error. I was told they could not and I could submit a request for refund, which I did. That was 4 weeks ago, and I have contacted customer services several times and even the store manager has contacted them on my behalf about a dozen times (she has continued to stay in contact with me as to what she is being told). In fact, they have recorded it as being denied. I am told over and over that it will take 3-5 business days to process it, but nothing happens. I have attached the email confirmation I received showing the photo of the door it was delivered to, and I have also attached a photo of a previous delivery to MY door and it is obvious it was delivered to the wrong apartment complex. My complex as you can see from the photo is white with brown doors and metal railings. This unacceptable to me to be out this money. I am on Social Security and rely on delivery services because I do not have other transportation. I have ordered from Albertsons numerous times and it never happened before. It has been 4 weeks since this happened. Please help me.
Business Response
Date: 11/26/2024
Greetings ***** ****:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We have submitted a refund of $39.66 back to your card. Please allow 3-5 business days to see that credit back to your account. You should have also received an email with the same information.

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST.

Thank you.

******** *.
Customer Support Team
********
Customer Answer
Date: 11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:11/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday I went to purchase something from their pharmacy and there was a very rude gentleman with long hair that wouldn't give me he's name insulated me. He was very rude and unprofessional and refused to help me. He also insulted me and the pharmacist didn't even care. Every time I visit that store and it's pharmacy it's always a bad experience.
Business Response
Date: 11/10/2024
Greetings ***** *****:

We are sorry to hear you had a bad experience at one of our stores and sincerely apologize for any inconvenience this may have caused you. So we can make sure this gets shared with the correct team, can you please share the store location?

We look forward to hearing back from you soon.

Thank you.

******** *.
Customer Support Team
********
Customer Answer
Date: 11/18/2024
The store location is in ****** **********. Their address is *****************************************

***** Noori
Business Response
Date: 11/21/2024
Greetings ***** *****,

Thank you for sharing the store location with us. We have shared this incident with our store director and requested that they follow up with you directly as soon as possible to discuss it further.

If there is anything else we can help you with, please don't hesitate to contact our *********************** at ************. We are available Monday - Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 11/21/2024

Complaint: 22536926

I am rejecting this response because: They still haven't contacted me and also this has been an ongoing situation. Every time I go to to shop there **** their store manager is very rude and unprofessional.

Sincerely,

***** *****
Business Response
Date: 12/11/2024
Greetings ***** *****:

Our team has informed us that they contacted you directly to discuss and resolve any concerns you may have.

If there is anything else we can help you with, please reply here or call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/11/2024

Complaint: 22536926

I am rejecting this response because: No one contacted me from Albertsons in regards to my horrible experience with their store manager name *******. So it's very clear that she's being dishonest.

Sincerely,

***** *****
Business Response
Date: 12/23/2024
Greetings ***** *****,

Our team has just sent us an update that they were able to contact you and discuss your concerns regarding the Store Manager, ****.

We understand that this issue has now been resolved. If you have any other additional questions or concerns, don't hesitate to contact us again.

Thank you.

******** *.
Customer Support Team
********
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $1000 Zift Zillions giftcard on Saturday Oct 26th 2024 in **** store with the promotion of "Earn 4x points on all third party gift cards at *******, Albertsons & other Just For U stores."However, I still have not got the advertised points even though I contacted the customer service twice (ticket ********, *********. During the communication with customer service, I was told that the Zift Zillions giftcard is not in the listing of qualifying SKU list for such promotion, which makes it so ridiculous.The Zift Zillions giftcard is displayed on the dedicated podium together with other giftcard; The Zift Zillions giftcard can only be purchased from the customer service WITH NO return, which is exactly the policy of giftcard sale in store; The Zift Zillions giftcard is not assocaited with JUST 4 U store, ***** MASTERCARD or AMEX, and it is definitely a third party giftcard.I can understand The Zift Zillions giftcard is a new SKU, but I am well entitled for such promo points upon the advertisement of JUST 4 U program.
Business Response
Date: 11/04/2024
Greetings ********* **:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We reviewed your account and see that you reached out to our ************************ and they have adjusted your points accordingly.

If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:10/23/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this Vons Grocery #**** which incidentally at the cart and parking lot area is visibly unsanitary and grossly filthy; however I went to the back at the Clearance section and picked up a box of aluminum foil. It was clearly orange tagged and the tag read $4.29 regular price and now 50% off. I proceeded through the check stand and your Nasty incompetent and rude employee, ******** refused to sell me the aluminum foil; instead making an embarrassing seen and holding up the line. I told her I will report her behavior but she was not swayed. What alarms me the most is as a customer I have to visually watch the homeless and street walkers walk in with back packs and simply fill them up with whatever they desire and merrily walk out this store more times than I can count and here this is a paying customer attempting to purchase second hand or in fact throw aways or next day donate to the non profits and I am harrassed and treated like a criminal so unappreciated for all the money I spend in this market. To add insult to injury the other clearance items were allowed at the 50% tagged price.
Business Response
Date: 11/03/2024
Greetings *******:

We appreciate you reaching out to us with your concerns, and we sincerely apologize for any inconvenience this may have caused you.

We shared this incident with our team, and our Store Director, *******, let us know she contacted you and was able to resolve the issue to your satisfaction.

Again, we are very sorry for any inconvenience this may have caused you, and we will take proper steps to ensure something like this doesn't happen again. If there is anything else we can help you with, reply here or call our *********************** at ************. We are available Monday - Sunday from 5 AM to 10 PM PST.

Thank you,

******** *.
***********************
********
Customer Answer
Date: 11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Rochelle ******
Initial Complaint
Date:10/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 3 purchases for a product that included a $5 rebate. on 9/20/24, 9/27/24 and 10/4/24. I was suppose to get an email from ****** and that was not received. Albertsons stated they escalated this, but I never have heard back. All my info matches with my ****** account, ph of ************ and email of ****************
Business Response
Date: 10/15/2024
Greetings Craig Carstensen:

We appreciate you sharing your concerns regarding the PayPal rebates you have redeemed recently, and we sincerely apologize for any inconvenience this has caused you.

We have reviewed your account and receipts, and the rebates were redeemed correctly. So, you should have received the payouts. We escalated this issue to our IT team for further investigation. However, in the interest of time, we have added a $15 credit to your loyalty account that will automatically be redeemed the next time you shop and purchase qualifying items.

If you have any other questions or concerns, reply to this email or call our Customer Support Center at 877-723-3929 Monday - Sunday from 6 AM - 10 PM MST.

Thank you,

Jennifer M.
Customer Support Team
13771052
Customer Answer
Date: 10/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22390114, and find that this resolution is satisfactory to me.

Sincerely,

Craig Carstensen
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to this store (shaws) for not processing there digital coupons for there customers. all coupons have been downloaded correctly but there not going thru to my ****** account. after using the coupons they still appear open to use again which right there is a indication of them not working. right now i am owed ***** on this. this is not my 1st complaint on this. i am not looking for a store credit i want it deposited it into my ****** acct which is there offer. i am preparing a court dat on this if not fixed. I KNOW HOW TO DOWNLOAD THE COUPONS CORRECTLY AND USE MY PHONE NUMBER AT CHECK OUT.thank you ****** g ****** *******************************
Business Response
Date: 10/05/2024
Greetings Thomas G Porter:

Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience this has caused you.

We reviewed your account and transactions and saw the message on your receipts indicating the rebate was triggered successfully. Payouts generally take 3- 10 business days and are paid out by Neptune Retail Solutions. Before we escalate this to our team, can you please confirm that the email address associated with your loyalty account is the same email address you use for PayPal?

We look forward to hearing back from you.

Thank you,

Jennifer M.
Customer Support Team
13729244
Customer Answer
Date: 10/05/2024

Complaint: 22363600
It’s way over that day. What are you talking about? What are you guys talking about your fraudulent? I’m gonna bring it to court over $30. Are you kidding? Me absolutely obviously woke democratically run obviously Wow

I am rejecting this response because:

Sincerely,

Thomas G Porter
Initial Complaint
Date:09/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 09/01/2024 Order Number: ******** Store Manager: ***** ******** Drive ******* Manager: ***** My wife submitted an online order on 09/01/2024 under her Albertsons account. Unfortunately, not all of the items could be fulfilled. As a result, the charge for the remaining items that were available was higher than had the full transaction been able to be fulfilled. Albertsons has coupons who's parameters must be satisfied completely in order to utilize those coupons. Since they did not have all items available the next day on 09/02/2024, the bill resulted in a total of $76.92 as oppose to $38.71. My wife drove to the aforementioned Albertsons location to pick up her items and had to request to speak with the Drive ******* manager to resolve this issue. ***** could not comprehend that if the missing items could be replaced with other ones that were available at the store, then the coupon parameters would be met and the final bill would still be $38.71. I know this because my wife had me on the vehicle bluetooth system connected when she was dealing with *****. ***** was unprofessional, incompetent in her job knowledge, and rude to my wife. In the end, my wife requested a full refund and did not take the items. Albertsons sends an email when a refund has been issued. I know this because I've had refunds before. My wife has yet to receive an email as of today 09/20/2024 of an issued refund. We've spoken with customer support at ************** and have been told on three seperate occassions now that we need to wait 5-7 business days for the refund. Also, that an email will be sent 24 hours after a refund has been issued. No luck as of now. Albertsons has a *********** Team. They rejected our refund request. I've tried contacting the store manager ***** ********, but am always unsuccessful in locating him. They always tell me that he is not in that day that I call. It has now been 18 days since our refund request. No money has been returned as of today.
Business Response
Date: 09/28/2024
Greetings **** ********:

Thank you for reaching out to us with your concerns, and we sincerely apologize for any inconvenience this may have caused you.

We have processed a full refund of $76.92. Please allow 3-5 business days for the credit to appear in your account. Additionally, we added a $50 credit to your account to use on your next order for the inconvenience.

If there is anything else we can assist you with, please call our *********************** at ************. We are available from 6 AM - 10 PM MST, Monday - Sunday.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:09/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #******** Amount Pd:$130.84 Method Pymt: Ebt Snap Date :09/14/24 ***************** needs to be more proper in service and quality of Food! Food is sacred and should only be Freshest as possible, proper quality control check, NOT EXPIRED or near Expiration like days/less than a week expiration ******* ARE YOU KIDDING ME! Moreso when emails complaints are sent employees should actually do their job read them and not be dismissive to problem ******* and their employees created! Since delivery was done I attempted to reach out and did! As usual ******* hostage tactic on preauthorized charges and refund structure prolonged ridiculously! The food emails complaints were sent extensively! Employees used a template filled out email address and general template BS! Without reading the actual improper disgust in food they delivered! Its now 9/23 and refund is not done! I am sending the order and their reject refund sent on 9/20 thats unacceptable! The taunt like bully tactic is atrocious and unprofessional! Refund my entire order ASAP bc you ******* created further drama 8 days nonsense and unethical! I am filing complaints with SNAP EBT abuse of charging you do! I will call the health **** and I will use all resource to further disgrace known! Were human beings and I am disabled is why I order online! FYI in your store when I to shop it takes me 3/4hrs to complete! Checking expire dates and quality check! FYI the fresh you shelf in the back and ifey food in front! REFUND ASAP! I will give you until this Wed 9/25 and yes full refund! *******/********* you need to do better snd own your mistakes and ***** tacts you should be disallowed to use on any customer! Shame on you! And no you jabe not processed sny refund going 9 days after the fact! Refund to my EBT SNAP ASAP! $130.84!!! Pn your 9/20 email ******* you lied about any refund and EBT/SNAP will back me when refund is done it automation refunded on the spot same day in minutes bc its EBT! ***** Hatzistsmatiou
Business Response
Date: 09/24/2024
Hello ***** Hatzistamatiou:
As a company we take product quality and food safety seriously. Thank you for bringing the outdated product to our attention. We will address this with the store, so we are only providing fresh product.

We went ahead and approved a full refund for $130.84, for Order #********. Please know that this refund may take 5-10 business days or longer to process back on to the *** card.

For any future concerns, we recommend reaching out to the store directly for a quicker response and support.
Thank you.
Aryssa
Customer Support Center
Case ID: ********
Customer Answer
Date: 09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Hatzistamatiou

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