Complaints

This profile includes complaints for Idaho Central Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Idaho Central Credit Union has 52 locations, listed below.

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  Idaho Central Credit Union

  4400 Central Way Chubbuck, ID 83202-5096

  
• 

  Idaho Central Credit Union

  11255 W Fairview Ave Boise, ID 83713

  
• 

  Idaho Central Credit Union

  775 E Parkcenter Blvd Boise, ID 83706-6528

  
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  Idaho Central Credit Union

  4821 Cleveland Blvd Caldwell, ID 83605-6501

  
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  Idaho Central Credit Union

  169 Houston Cir Idaho Falls, ID 83402-5089

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19, *********************************************************************************** *****. The money was transferred to **** from our account at ********** It was an ACH deposit from bank to bank. The funds at **** showed as available for withdrawal. We had made arrangements with the manager at Horizon CU to have the funds delivered that day, January 19, 2023. We went to the teller inside **** and tried to withdraw the 300K via a check from **** but were told that it was suspicious and we couldn't. I told the teller that it was a bank to bank transfer and **** had the funds listed as available. Two tellers refused to give us our money. I asked to speak to the manager but was told she wasn't in the branch. We immediately left and went to the **************************************************************. The teller checked the 300K transferred to our **** checking account from ********* and told us the funds were immediately available. She told us there were no holds or issues and she could issue us a check for the 300K. I called ******, the manager at Horizon CU and told him what had happened at the **** at ********************************************** and that we were forced to find another **** branch. We told him that the ****** branch would give us a check which we could bring to him. I was concerned that we would lose a day of interest if Horizon did not have the funds that day. Our 300K was still at **** in a checking account earning nothing. The Horizon CD had a 5 percent interest rate. That is over $41.00 per day. ****** told us that we could bring a personal check written for 300K drawn out of our **** checking account. We then went to Horizon CU and gave ****** our check. We later spoke with the **** manager, *************************** who treated us like suspicious thieves and unilaterally refused to give us our money unless we went home and brought her documented proof that we even had an account at ********** She would not budge and held our money hostage.

  

  Business Response

  Date: 05/01/2023

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I took a loan from Idaho central credit union about 3 years ago for an rv trailer. We did make sure at the time that we could pay ahead on the loan. We had payment coupons and paid ahead. Last month we had used all the payment coupons we had, we called and asked for more, they said they can't send more coupons because we have paid too far ahead. So we mailed checks with our account number on it to **********************. ICCU called us back and told they us they could not accept payments without coupon and that their equipment can not handle the year in advance that we have paid. They also told us that if we mailed anymore checks they would be sending the money back. Our account number is *********

  

  Business Response

  Date: 04/25/2023

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:*************************************

• Initial Complaint

  Date:02/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a very happy member with ICCU until a recent dispute. I was fraudulently charged from a ***************** company for $151.20 termination fee a first cleaning that was never done. This company is ALL over the internet for being a scam, charging thousands of people fraudulent fees. I signed up with this company and never received their services due to their employees not showing up so YES after 3 months of this, I cancelled the membership A cancellation fee which was supposedly in the terms when I signed up. Well WHEN I signed up, I signed up for receiving services, I didnt get the services. I sent ICCU all the dozens of emails,documents BBB complaints& consumer complaints. This company does not even have a phone number for customer service. I received a provisional credit, an email a week later stating it was resolved in MEMBERS favor. Then 3 days later it was resolved in the merchants favor and would be a charge back. *** called ICCU at least 5 times, as well as **** to dispute this as they CLEARLY they didnt care and lack investigating skills. You would think a member of 8+ years would get a little more help. Each one said there is nothing they can do. They CANNOT reopen or reinvestigate my case. WHAT?!??? This is unbelievable and absurd. The average person can look up This dazzling cleaning company and see its fraud and a scam and my own credit union wont even help me. Im beyond livid of the time Ive spent with my own bank for wasting my time. Hours of phone calls, repeating myself, and wont even help me. 9/10 consumers who disputed these exact charges to their bank refunded them but mine wont even investigate a bit further. The last call I made supervisor in the dispute department helped me with my final decision to LEAVE ICCU. Pretty much gave me directions on how to close my account. He could care less about the years Ive loyally spent with ICCU not to mention 20 referrals. Im more upset with ICCU then these scam artist

  

  Business Response

  Date: 02/27/2023

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19501150
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been lied to and false accusations towards me Im new at icccu and the woman in the specialist phone custom service threatened me about fraud and Ive been lied to about my overdrafts that Im allowed to use but they have been leading me on and lowing to me they restricted my account and are telling me to quit my account with them and its my first bank ever and I m new only a month Ive been through here I think this is disrespectful and they need punished and I need my grief handled its unfair and they bully me and are embarrassing to talk to Ive been with mountain America and they are so nice and honest and understand everything but this ICCU is horrid and disrespectful Ive never been reseated so poorly Im seeking justice and them to be fired

  

  Business Response

  Date: 02/07/2023

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed an account with Idaho Central Credit Union. I sent a standard letter of dispute. Idaho Central credit union could not allow me to close an account with them. They demanded that I pay the account before I close the account, which is against the law. I do not understand why ICCU thinks they could illegally block people from legally closing an account. Furthermore, they froze my Checking and Savings accounts without telling me and without disbursing the funds to me. Furthermore, they made a bunch of adjustments to my account without my consent. The level of disregard for privacy by this company is appalling, and the amount of illegal fees they have put on my account. I will be requesting to go to arbitration to have this matter settled since the amount of damage they have caused me is so much,

  

  Business Response

  Date: 01/27/2023

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
  *************************************.

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18905410
  
  I am rejecting this response because: This does not address my issue, I would like to resolve the issue here not on your website since ICCU has proven again and again that they are not willing to resolve this matter. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/03/2023

  We're sorry to hear about this frustration. We urge you to reconsider filling out the feedback form, as this will provide our team with the necessary additional details in order to help resolve this situation. You can find the feedback form on our website here: *************************************.

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18905410
  
  I am rejecting this response because: I have tried working with ICCU directly and they have been dodgy and have ignored my certified mail # 
  70223330000168402203 and 70223333000168402371.
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/22/2023

  We received your rejection and are we are sorry were unable to help you through this channel. If you would like to utilize our team to help, please fill out the form on our website.  Due to regulation, we must respect your privacy and cannot include a detailed response.  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by a company call ELEMENTGARDEN in ******** on Dec 14, 2022. I notified my bank and after having "investigated" the claim I was found to be liable for the charge. **** said the merchant provided the compelling evidence regarding this fraudulent claim and has allowed the charge to go thru. I DID NOT PLACE THIS ORDER. ICCU is being scammed from this online "merchant" and I'm having to pay the price. The *** case number for my claim is **********. I have expressed my extreme disappointment with ICCU for siding with a scam merchant and not giving their long time member the benefit of the doubt. I would like to file an official complaint about ICCU as well as this merchant.

  

  Business Response

  Date: 12/27/2022

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a letter turning me down for a loan I never applied for. I cancelled my account at iccu long ago after it was hacked, I ended up even then losing money just to make iccu go away. The problem I have is that this sort of thing could affect my credit and contacting iccu is not easy.

  

  Business Response

  Date: 12/21/2022

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: https://www.iccu.com/contact/feedback.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ICCU declined all of my transactions that I had made from 12/3/22 to current (12/6/22). I have spoken to multiple representatives stating that I had made the mistake, the companies had made the mistake, possible fraud, to them admitting that it was them who had made the mistake. This has honestly cost me hours of calling waiting and talking to merchants about them being declined. I have purchased time sensitive item that are now not being delivered. I have asked to speak to someone within ICCU that can correct this issue. I was told they would contact me, I have not been contacted. Every time Ive spoken to a representative, they have stated the issue was resolved however I still cant make a debit purchase. I have sufficient funds and have made no changes to the account. I want this to be resolved and made right.

  

  Business Response

  Date: 12/08/2022

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: https://www.iccu.com/contact/feedback.

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18534860
  
  I am rejecting this response because:
  This does not resolve the issue and lost money from an error that ICCU has admitted to. I have contacted ICCU and was told they would get back to me. ***** resolve is for me to contact them again and they will get back to me. Unacceptable.
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/12/2022

  We're sorry to hear about this frustration. We urge you to reconsider filling out the feedback form, as this will provide our team with the necessary additional details in order to help resolve this situation. You can find the feedback form on our website here: https://www.iccu.com/contact/feedback.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2023 I initiated a wire transfer via video chat with *********************. This wire was to be sent in USD, which was both verbally communicated and in the email sent with wire instructions. She did not email a receipt as she was supposed to and on September 26th we were informed by the intended recipient that the wire was rejected because it was sent in ****** dollar. I have since called the bank four times (Sept 26, Oct 5th, October 6th and October 12th) to inquire where are funds are. Finally, on October 12th I was transferred to a supervisor named *******************************. I have had to make several phone calls and emails. I was told that a recall was being initiated with Cambridge. We still have not seen the funds back in our account and no one can tell us where the funds are.

  

  Business Response

  Date: 11/08/2022

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: https://www.iccu.com/contact/feedback.

  Customer Answer

  Date: 11/09/2022

  Case #******** has been resolved.  Credit Union finally refunded funds back into our account.
  
  *****************************
  Ride88, LLLC
  

  
  

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was applying for a second car loan off my original values through the equity I had in it. There was somehow a mix of miscommunication and Idaho central credit union software glitch apparently according to the loan officer and the loan that was displayed on their website during that process for approval stated a $10,000 car loan and one it got finalized they had refinanced the entire loan and that is not what I wanted and not what I agreed to. I have documentation of the initial loan displayed on the website as it was supposed to be I have an email stating that the loan officer would not give me a breakdown and I have a recording of a phone call with the loan officer saying that theyre software was not functioning correctly and it displayed the wrong amount to me during the loan approval process. This error will cost me an estimated thousand dollars in interest payments. Idaho central credit union refuses to do anything to correct this mistake on their end that they even admitted to it was a mistake. Recording of the conversation was too large to attach as a file but I can provide that upon request. I attached the other supporting documents.

  

  Business Response

  Date: 11/08/2022

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: https://www.iccu.com/contact/feedback.