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Business Profile

Credit Union

Idaho Central Credit Union
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Idaho Central Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Idaho Central Credit Union has 52 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My **** Credit Card was stolen out of my vehicle and used by the thieves (please see the photos I included in this complaint) at a ********************. I immediately contacted Idaho Central Credit Union and told them my card had been stolen and used without my permission. I, also, cancelled the card and requested a new one be sent out to me. During my conversations (I had three separate calls with the respective teams) with the fraud team and ICCU's customer service, they assured me that the charges would be disputed and they needed nothing more from me at the time. I just got off the ***** with ICCU (I wanted to do a quick follow up for peace of mind) and I was told that no disputes had been filed and that the unauthorized charges were on my account. I, obviously, was very upset and told them the entire story all over again including emailing them the photos and the responding officer's ***** number. This fraud process is completely unacceptable and causes victims of these crimes to feel totally unsupported. I am demanding a full and immediate refund of the total unauthorized amount.

      Business Response

      Date: 11/25/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

      Customer Answer

      Date: 11/25/2023

       
      Complaint: 20913376

      I am rejecting this response because:


      I already have provided all of this information to their fraud/customer service teams. I will not provide duplicate information.


      Sincerely,

      *****************

      Business Response

      Date: 01/05/2024

      We're sorry to hear about this frustration. We urge you to reconsider filling out the feedback form, as this will provide our team with the necessary additional details in order to help resolve this situation. You can find the feedback form on our website here: *************************************.

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been banking with these guys for over 5 years for my recreational RV payment. Sometime in the past 5 months they added some weird insurance through a third party onto my account and try to charge me for it. After I've given them all of my insurance information. They refunded partial but they still want more payment. These guys are a scam. I just want my account refunded back the amount that they charged me for insurance. And I want my automatic payments to continue. For some reason they kick back automatic payments so they can charge you late fees. Then they try to charge you $10 over the phone to process your payment because there's something going on on their end. This is nothing but a scam. Just ways to get extra little bits of money. $10 here and there with thousands of members adds up 200s of thousands of dollars of year.

      Business Response

      Date: 11/25/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

    • Initial Complaint

      Date:11/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting phone calls from them, they want to talk to ***********************. *** had this phone for 3 years,**** had it before. They need to put forth a little effort and update their phone records.

      Business Response

      Date: 11/10/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
      *************************************

      Customer Answer

      Date: 11/10/2023

      My complaint is I am not one of your customers, never have been, never will be.  My name is ******* not ****. Please quit calling me and put forward some effort to find ***** new number and quit bothering me. 

    • Initial Complaint

      Date:10/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank say when I have fraud in my name when I haven't been a member since 2021. And says more fraud in 2022 which I believe is a lie and using defamination I believe because it's all false from the bank.

      Business Response

      Date: 10/18/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
      *************************************

    • Initial Complaint

      Date:09/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Date of transaction was sept 18 , 2023.False check has been issued from my account of Amount ********* complete Fraud transaction also check has incorrect address on the same and my signature.2. Date of Transaction was sept 18 , 2023 False amount has been credited to some others one - 4816.fraud transaction has been done.

      Business Response

      Date: 09/21/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
      *************************************

    • Initial Complaint

      Date:08/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My identity was stolen and I closed my checking accounts. I had all my bills set up through those accounts. My car loan, credit card and savings are separate account. My husband has his own accounts including a heloc. I was paying towards the heloc but my name isn't on any of his accounts including the house itself! ICCU withdrew $326.00 from my savings account to pay the heloc which overdrafted my savings account. I never had the bill authorized to come out of my savings only checking and AGAIN, my name isn't on the ******* ICCU STOLE $326 from me PLUS all the fees.

      Business Response

      Date: 08/29/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

    • Initial Complaint

      Date:07/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I told them I was a victim of fraud and they didn't do anything about it. Closed my account as a ****** off they said. Locked me out of my online resources to pay my HELOC. They are wrongfully trying to seize my house.

      Business Response

      Date: 07/21/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
      *************************************

    • Initial Complaint

      Date:05/29/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April I did a mobile deposit on my phone from a check that I got from Jaolpy Jungle. Jalopy Jungle is a local business in town. I deposited the money into my savings account. Mid April I took a trip to ***** and was checking my funds in my account when I noticed that the money had been withdrawn from the bank. After my trip from *****, I went to my local ICCU branch on State St. The teller helped me and stated that the check that Jalopy Jungle had written me was bad, it was their fault and that it was a check number that had been written twice. A replacement check for the amount will be sent to me in two weeks. Im supposed to go in to the local branch to redeposit the check and a dispute would take place. Well, more than two weeks have passed by at this point. I go back to the bank and we are trying to figure things out again. I was told there was nothing they can do and that I would need to go to the business' bank to see if I can fix the issue. I drive to ******** for them to tell me there's nothing they can do since I don't bank there and it's Jalopy Jungle's account. I head back to Jalopy Jungle for them to tell me that it's not their fault and that the check had cleared once and one time only. Head back to ICCU for some generic branch specialist to tell me again it's Key Banks fault. Wrote me some pathetic letter that didn't help me at all when I went back to ********. The manager at ******** finally realized that ICCU had double deposit my check. I drive back to ICCU for the THIRD TIME and FINALLY THE BRANCH MANAGER HELPED ME!! I told her what the situation was. She looked up in the computer, made a phone call. There they realized the mistake was made. THE MISTAKE WAS MADE BY ICCU AND THEY MADE THE CUSTOMER FIND OUT WHAT THEY DID WRONG!! I spent my time, wasted my gas and was made to feel like I was not valued as a client because I had to do my own leg work FOR YOUR MISTAKE!! I literally had to find out on my own for their carelessness!! Very Sad.

      Business Response

      Date: 05/30/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ex-husband set up an account in his name only. This account was sent to a different address and had no impact on me whatsoever. The account was in his name only not mine at all. However, I was receiving daily notifications of his balance, also I was receiving transaction used. I was getting notifications set to my phone without my consent. I never set anything up. I had a previous app from the **** that had my mortgage tied too. I should have never received these notifications. I attempted to resolve the issue however I continued to get notifications. I believe the reason I was receiving this was due to data mining, or the account being processed incorrectly. His personal information should have never been shared with me. I had no rights to this account and nothing of my information was set up on the account, yet I was receiving notifications of all transactions.

      Business Response

      Date: 05/17/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incident Happened 05/10/2023 at 11pm PST.Rehab Elkelany *************************************************************I am writing to express my deep dissatisfaction with the way Idaho Central ************ has handled my car loan account. Despite my attempts to rectify the situation, the bank has took my car at the date mentioned above and refused to return my car even after offering to pay off all the late payments and adding two extra months of payment, adding a co-signer, or increasing the APR percentage.due to unforeseen circumstances, I fell behind on my car loan payments. I understand that this is my responsibility, and I take full accountability for my actions.However, I find it unreasonable that the bank has taken my car and is demanding that I pay off the entire loan amount of $38,821.20. I have attempted to negotiate a solution with the bank, but they have refused to budge on their stance.I offered to pay off all the late payments and add two extra months of payment to catch up on my loan. I also offered to add a co-signer or increase the APR percentage. However, the bank refused all these offers and insisted that I pay off the entire loan amount.This demand is simply unbelievable and unfair. It places an undue financial burden on me, and I am unable to meet this requirement. I urge you to help me facing this unfair treatment and help me return my car to me as soon as possible as a single mother taking care of two kids that makes life harder.I have always valued my relationship with the bank, and I hope that you can help me resolve this issue in an amicable and mutually beneficial manner. I look forward to hearing from you soon.

      Business Response

      Date: 05/15/2023

      Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

    Idaho Central Credit Union is BBB Accredited.

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