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Business Profile

Mailing Services

Postal Address Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was the victim of fraud when attempting to change my address with the USPS. I apparently fell for a scam and a company posing as the USPS took $99.95 from my debit card for a supposed address change fee. This only came to my attention recently when I questioned why I wasn't receiving mail.

  • Initial Complaint

    Date:10/15/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This charge appeard on my credit card statement but I did not authorize the charge. I was doing a change of address and was to pay $21.50. I do not know who this site belongs to but it's not USPS in which I did authorize payment and was charged appropriately from USPS website. Now I have two charges one from USPS in the amount of 21.50 and a second in the amount of 99.95 in which I did not authorize.


    USFORWARD-POSTALMAIL
    Other Services
    $99.95
    ********* *. ...**** ************ ** ********* USA
    Purchased:
    Tue, Oct 11, 2022
    Posted:
    Thu, Oct 13, 2022
    Purchased By:
    ********* ****** Appears on statement as: USFORWARD-POSTALMAIL 844-4000409 IL 617010000 USA

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to change my address and was told the price was no more than $2. When I checked my account I was charge $99.95.

  • Initial Complaint

    Date:10/12/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was on October 12th and I wasnt aware that this website was not the right website to Change my address through ***** And there was not any words that were stating that I was going to be paying 99 dollars. And theres no phone number or email to contact them about the situation. I just want to be able to get that money back. That money was supposed to go towards my rent. I didnt think about it.

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was charged $99.95 fraudulently by this company. It is listed under the **** address change but then charges this ridiculous amount. The amount should have been $1. This is a classic bait and switch scam company. I would like my money returned and this company put out of business.

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 99 dollars to change my address by the postal address change service and no where did they say that I would be charged 99$. I thought it was a legit **** website and now they have my credit card information.

  • Initial Complaint

    Date:10/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29th 2022 I filed an address change with what i assumed was the ***** a normally free service. However I was charged $99.95 by a company masquerading as the ***** I only entered my CC info because usually the **** requests it for a $0.01 or something like that to verify identity.

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accessed the **** website, searched to change my address and clicked on the link provided to do so. I have since been changed $99.95 with zero contact or call back from the number to dispute this charge that should have only been $1.10 to process. This is fraudulent and a scam and I want my account reimbursed for this.

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When trying to change my address I was redirected to this fraudulent website. They charged me $99.95 without detailing the price. They did not complete the service of changing my address with the **** either.

  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to change my mailing address which I assumed from the past and from what I saw recently that it should have only been $1.10. Instead I was charged ***** and I cannot contact them to argue it no where did they say they would charge me ive been robbed. I cannot cancel it yet due to it still being pending but the fact this site was number one on ****** is disturbing and the fact they aren't shut down yet is even more disturbing. We can't even feel safe moving and getting our mail.

Postal Address Change is NOT a BBB Accredited Business.

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