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Business Profile

Mailing Services

Postal Address Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some used my debit card and Ive been trying to get in touch with the company to cancel the transaction but the phone has been disconnected and I cant seem to get in touch with nobody they to $99.95 out of my account

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to change my address. I went to a website that was disguised as the **** website. It looked identical. I have done a change of address before and this form looked the exact same. When it asked me to enter credit card info I expected it to be for the $1 or so the post office charges. Then the page just said thanks and nothing happened. I got an email confirming my address change and checked my bank account. Almost $100 was taken out of my account for a temporary address change. I was not sent any kind of receipt for my "purchase." ************ has no contact info and there is no record of them. They stole $100 from me and are stealing from other Americans trying to deal with the stress of moving too. We are a military family and this company just stole our money pretending to be a US office. The company "Postal Address Change Services" needs to be stopped and held accountable for the money they are stealing.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-21-22 I used a postal change service it looked like the USPS website. I was charged $99.95 without my knowledge or consent. I receieved a confirmation email but no price included that $99.95 was charged. I was expecting a $1.10 charge I called the number provided in my statement found out it was not the USPS but a company called Adrdress Change Services 888-277-0780. I called this number no represenative to talk to. The company recording gives the opportunity for 40% or $80 refund but does not follow through then hangs up. This is a scam.

  • Initial Complaint

    Date:10/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did a change of address online and was charged $99.95 . Apparently by a third party !!! BBB AND **** BOTH KNOW ABOUT THIS SCAM AND DO ABSOLUTLEY NOTHING FOR THE CONSUMER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Initial Complaint

    Date:10/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged ***** for a change of address

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to change my address and it walked through the entire process then charged my card $99.95. This appears to be a 3rd party not through *****

  • Initial Complaint

    Date:10/24/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a postal change service and it charges me $99.95 without my knowledge or consent of the charge or a confirmation email of the charge. I go to contact the service and there is no contact and I click on other links on the site and server is not found. This is a scam.

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Change of address on the USPS website doesn't work, I called the 1800 number for USPS and a young lady that answered the phone informed me that they are aware that something is wrong with with website and she walked me thought the process on my cell phone. I was able to submit the request. I checked my bank account and saw that I was charged $99.95 for the change of address. I contacted the USPS 1800 number and they told me that i had gone through a third party website and that they were sorry but there is nothing they can do. If the USPS is aware of third party is doing this then they should have some kind of warning on the USPS website. There is no way of knowing that you are going to be changed more then you agree. The USPS is part of the problem and part of the Theft that is happening. All they can do is apologize, well $99.95 might not be a lot of money to them it is for some people especially in todays economy. I would like to know why USPS doesn't do anything to help with SCAMS like this, I'm not asking for them to get rid of third party websites but at least let the users know that there are other websites and that you might be changed more them $1.10. There is no warning, this is THEFT and the USPS is aware of the issue.

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get my address changed and thw charged me ***** which i did not notice until after i checked my account. I jyst want my money back

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I went to the **** website to do an address change and was charged $99.95 . Without being told I would be charged that much . This is ridiculous and every misleading .

Postal Address Change is NOT a BBB Accredited Business.

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