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Business Profile

Mailing Services

Postal Address Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to change my address online using a page that look exactly like the USPS postal service. I was charged to my debit card 179.95 for a change address. I did this before and usually postal service only charge 1.10. I tried to see if I can stopped the transaction when I realized that was a scam but still no response from them. No phone number no email nothing. Last resort I'm gonna file a dispute with my bank to see if they can stopped the transaction.

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was on the USPS official site to change my address. It was supposed to be $1.10. This site charged me $179.95. The email they sent me did not have a confirmation of my transaction. Also, no where in their literature did it say they were charging me $179.5. I found it when I received a message that I was below $50 in my account. I saw the charge. This site does not have a phone number to call. The email site comes up as postmail-ups.com.

    I called the USPS and they told me this is a scam.

  • Initial Complaint

    Date:06/11/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business took 179.95 directly from my account. I don’t who or what this business is. I got through the first time and the charge was reversed. The moment I noticed the reversal, I was relieved. Later that same day, they did it again. And of course, I can’t get through. I don’t know what they are, represent or their products. In my financial position I would have never paid $179.95 for whatever they’re selling. This scam and fraud. They’ve stolen my account information and keep withdrawing money I’ve not approved. That’s theft. Theft by deception. Please help me.

  • Initial Complaint

    Date:06/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed by a website acting as the united states postal service. I was trying to change my address on 6-9-23. after filling out lots of information to what i thought was the us postal service, i was told the fee would be about $1.00. i submitted the paperwork online to change my address and pay the fee. after about 30 minutes i received a notification that $179.95 was charged to my debit card. the charge reads as US CHANGE OF ADDRESS CARD. i then received an email from [email protected] saying i needed to go to a local post office for in-person verification. the email says to not reply to or message back that email address.

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in change of address online with USPS and the site charged me 179.95 without my knowledge or consent. I thought the site was legitimate because it looked just llike the USPS website. April 28 2023 I requested change of address and May 1, I tried to cancel request because they charged more than the $1.10 that the REAL USPScharges, they charged 179.95. I told my bank it was a fraudulent site and they overcharged me , but the bank is going to give them money because they gave them some kind of proof they are USPS. When i received email from them stating they were changing my address their sender info was post-mail-usp.com. And no where to contact. Ichanged my debit card number but the bank is still going to honor the scam and pay them.

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the USPS website to change my address and must have re-routed to these people. They charged me $179.95 for something that was supposed to be $1-$2. Will be filing a dispute with my bank. Dont bother trying to request a refund from the site. Its a non working phone number and the log-in information they sent to you via email doesnt work.

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to change my address through this website. I ended being charged 179$. It was not clear that I would be charged that amount for this service. I have attached a receipt below and have filed a dispute with my bank.

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under the impression that I was changing my address using the USPS site. I knew it would only cost $1.10. I gave my debit card info thinking it would only be charged $1.10. I didn't see any confirmation or receipt of payment for a price, so then I looked at my account, and saw that I had been charged $179.95. I have tried to stop payment, but since it is pending, there's nothing that can be done until it finalized and only then can I request a dispute. I did receive an email from [email protected] showing a guaranteed no questions asked refund policy, but there is no information on how to request a refund. I went back to the site I realized looks nearly identical to the USPS website,
    ************************************************
    I’ve sent several emails requesting a refund using the Contact Us page and have not received any response. Crazy that I clicked on the USPS COA form and this is the link I was taken to! I need my money back!

  • Initial Complaint

    Date:05/29/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year, 2022, I accidentally used this service to change my address. I did it late night, on my phone.... my bad. I looked at my account, and saw that I had been charged $179.95. I did receive an email from [email protected] showing a guaranteed no questions asked refund policy, but there is no information on how to request a refund, and no actual business name or link to even know the site I used. Now, a whole year later, imagine my shock when my card was charged AGAIN for the same amount. I did not move this year, I did not use this service, yet, here's a charge on the exact date, 1 year later, for the same amount. No email confirmation, no contact. How fishy. Had to file a dispute and cancel my card. Watch out people!

  • Initial Complaint

    Date:05/27/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to change my address online and it tried to charge me $179.95!!

Postal Address Change is NOT a BBB Accredited Business.

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