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Business Profile

Mailing Services

Postal Address Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wanted to do a change of address and went to the site I thought was the usps. Went to check out and was charged $179.99 instead of the $1.10 that the usps actually charges. Apparently I'm not the only one that has fallen for this scam

  • Initial Complaint

    Date:05/06/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to what I thought was usps site for mail change and got charged 179.95.

    The cost should have been 1.05.

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    18APR2023 I put in a COA with who I thought was USPS, but later found out was a pop-up from one of the many entities used by one 'Postal Address Change Services', located in Coeur D Alene, Idaho. Company disguises itself as a 3rd Part affiliate to USPS. Uses pretty much the same format as USPS. Collects a fee to verify your address. Unfortunately, they collect a $179 fee to change your address. Thankfully my banks' fraud department caught this and placed a hold on payment. I had to cancel my card due to this and have noticed that USPS, even after submitting a legitimate COA with them, still has no COA transaction on file with them.
    This has me worried that somehow this third party has access to USPS software. This shows a weakness in USPS security and am not too happy someone like USPS is not taking this seriously. A fraudulent entity is using the USPS likeness, which is property of the US government, to operate a scam.

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $179 for a change of address when it only cost $1

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to change my address online and they charged my $179 I just googled change address and it looked official
    I’m wondering how do I get my money back if I can get it back?

  • Initial Complaint

    Date:05/02/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/30/23, a fraudulent charge of $179.95 appeared on my account by vendor “CHANGE-TO USMAIL ONLINE XXX-XXX3797” after I had attempted to update my address with the US postal service. The fraudulent website appears like a legitimate representation of usps.com, but then tricks users into providing debit/credit card info as proof of identity to complete the update.
    The transaction “receipt” was emailed from [email protected], and even includes a legitimate confirmation number from USPS, submitted by “[email protected]”

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to change my address at USPS only to be charged $179 dollars by some scam artist - I see lots of these complaints - please shut this scammer site down ASAP

    Thank you

  • Initial Complaint

    Date:04/30/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to change my address and was falsely charged $179.95 when it was only supposed to be $1.05!!!

    I want my money refunded right now and these creeps shut down!!

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was on the USPS website and I was paying $1.10 to verify my identity. A couple days later I get a 179.95 charge from them and I realized it was a phishing site. I work in IT and normally would not fall for something like this. There was no mention of $179.95 charge when I submitted my card info. I had to redo my debit card and now change all my online purchases to the new one. Also the next day I started receiving a lot of "moving" related spam to that email address so I will likely be changing it as well. Yes, the mistake was mine but this is a scam and needs to be shut down.

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got charged $179 dollars, basically from USPS. They know about this scam and let the website take money while victims think they are working with USPS.
    BBB, you know about it but don't stop it while innocent people loose money. What is the point of having the BBB?
    Shame to USPS and BBB for not stopping this. Give us our money back ASAP, non of your red tape BS.

Postal Address Change is NOT a BBB Accredited Business.

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