Reviews

This profile includes reviews for Melaleuca, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Melaleuca, Inc

  4609 W 65th S Idaho Falls, ID 83402-5742

  
• 

  Melaleuca

  52 Desford Ln Boynton Beach, FL 33426

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  Melaleuca

  Decatur, GA 30032

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  Melaleuca - The Wellness Company

  Ellenwood, GA 30294

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  Melaleuca Independent Marketing Executive - Kay MacEnulty

  Colorado Springs, CO 80917

Review Details

• Review fromLacey R

  Date: 07/01/2025

  1 star
  How can you trust a company that claims to be a holistic approach to cleaning and hygiene products when they still sell products with harmful chemicals? And the fact that you are required to make a monthly order when you are a member is absolutely absurd. And it's nearly impossible to cancel your membership. I've used these products since I was a little girl and had faith in them. I'm disappointed to know that they are a farce. Read every ingredient for this "wellness" company.

• Review fromM. B.

  Date: 06/12/2025

  2 stars

  M. B.

  Date: 06/12/2025

  We became members of this company pursuant to a recommendation by a San Diego physician. Immediately after joining I was solicited by a loud and falsely friendly salesman inviting me to join the sales staff, which I certainly had no intention of doing. The T-36-C5 healing melaleuca oil is excellent, but it can be found on ******. Some of the cleaning products and personal care products are of good quality, but I judge no better than those obtainable from other sources. I agree with ***** that this is not a green company with regard to their heavy use of plastics. I've been disillusioned by their raising their shipping prices in an attempt to coerce customers to spend even more money in order to get "free" shipping, which amounts to giving them more points to use on the website! Very underhanded; and they sell some products that are even detrimental to health such as mints with a harmful artificial sweetener, sugary snacks and beef from some ranch which is neither organic nor even grassfed. They are not about wellness but exclusively about the almighty dollar. I had to send a signed letter to the company in order to cancel my membership; and unlike some friendly companies, they refused to prorate and refund the unused part of the membership fee which I just paid.
  

  Melaleuca, Inc

  Date: 06/16/2025

  Thank you, *******, for sharing your experience and for being a loyal customer for many years.  Were sorry to hear we missed meeting some of your expectations and being one of Americas most trusted brands, we value and appreciate your feedback.  Typical home cleaning products have unnecessary fillers and water in contrast to Melaleuca, where we save the use of plastics by concentrating our products wherever possible.  This helps reduce transportation emissions and plastic waste by millions of pounds every year. In addition, wellness is in everything we do, which includes providing products that are safer for homes across **************  We put the power of nature to work by using safe and dependable ingredients that are sufficiently proven and documented that our customers enjoy in our products.  As a loyal customer, please check out our ingredient philosophy on our website.  We would certainly love to have the opportunity to talk with you further about your concerns.  Please call our ************* team at ************ where we are ready to assist you.

  M. B.

  Date: 06/18/2025

  Thank you for your reply. After having gradually become disillusioned by Melaleuca, Inc.'s tactics and some of its offered products, I carefully constructed my own comments; and my opinion stands. *******

• Review fromBrianna B

  Date: 06/07/2025

  1 star

  Brianna B

  Date: 06/07/2025

  I signed up because I was excited about some of the products. They claim to be a green company but if they truly cared about their environmental impact they would not force you to purchase plastic bottles, separate plastic caps, for the products that are already coming in a bottle. The caps and bottles dont earn you any of the 35 credits you MUST spend per month once you are a member. If anyone is wondering, to reach ********************** just shy of $100 for minimal product. And you have to spend far more if you want free shipping.They also send a great deal of excess packaging and advertisements like booklets, catalogs,and magazines.Another reason they are not green is that they REQUIRE a monthly purchase. Shipping and packaging on a monthly basis when you most likely do not need that much product is the opposite of eco-friendly.This business only concern is making profits and nothing more.I am not happy with 2/3 products I have tried so far. The cleaning products are only subpar. The girls pushing sales are quite uneducated and are obsessed with saying theres no chemicals. I tried to cancel my membership and it was difficult to navigate to that page. Then you are required to type in your email and it says it may take a few minutes. I have tried 3 times and have not received an email of how to cancel. I had to call my credit card to do a stop-pay so that Im not charged. Its my own fault for signing up. I wanted to believe this company would be different than some other MLMs but it is not.
  

  Melaleuca, Inc

  Date: 06/11/2025

  Thank you for your feedback. At Melaleuca, we take our commitment to environmental responsibility seriously. Reducing plastic waste and environmental impact has been a core part of our mission for *********** way we work toward this is through the use of super-concentrated formulas for many of our home cleaning and personal care products. By concentrating our products (and letting you add the water at home), we reduce the size of everything in the supply chain. Less storage, a smaller footprint, fewer trucks,fewer trips, less cardboard used in shipping boxes, less fuel, dramatically less greenhouse emissions. And, most of all, less virgin plastic used.
  
  In addition, our EcoSense cleaning line uses durable, reusable spray bottles designed to be refilled again and again. This approach has helped prevent excess plastic waste from entering landfillsplastic that would have been used if customers were buying new, ready-to-use bottles each time, as is common with grocery store products. We take a similar approach with pumps for our personal care products, incentivizing the reuse of those pumps vs. disposable pumps that are discarded with every purchase. The long-term plastic savings are significant.
  
  We also continually work to reduce packaging waste across our operations. That includes printed materialslike catalogs and magazineswhich are included to keep customers informed of new products and ********************** information. However, we recognize that not everyone wishes to receive these, and we do provide options for digital-only communications in many cases. New customers receive more printed materials such as catalogs to help them understand the breadth of our product offering and to help them replace the dozens of everyday products they already buy on a monthly basiswith safer, more effective alternativeswhile benefiting from discounted member pricing and the convenience of home delivery.
  
  Melaleuca is committed to conducting business with the highest levels of integrity,openness, and respect for almost 40 years.  Our mission is to enhance lives and we are very proud to be named by ********* as one of Americas most trusted brands. Melaleuca's product philosophy is centered on creating safer,more effective alternatives to traditional household products. We stand behind the quality and safety of our formulations, which undergo rigorous testing and are carefully crafted without harsh chemicals. 
  
  Melaleuca wants you to shop in a way that works best for your household.  We are committed to being a vehicle to help people reach their goals whether it is health, safer homes, financial, environmental and more.  The Member option with the commitment provides substantial savings and benefits for consistently purchasing products our members will use anyway.  With over 400 products to shop from, there are options for every household and we would love the opportunity to find what works best for you.  Additionally, if the monthly commitment isn't the right fit for you,you always have the option to purchase products as a Non-Member. Non-Members pay Non-Member pricing but have no Product Point commitment.  We would love to help.  Per your request, we processed your request to cancel your membership on June 9, 2025. Please contact our ************* team at ************* if you have any other questions.

• Review fromSalli K

  Date: 05/30/2025

  3 stars

  Salli K

  Date: 05/30/2025

  I placed my first order on May 19. Got is today which isnt bad. The box had been opened and resealed. All the items ordered were thrown in the box. Some bubble on the top. **** were off products. I dont like the fact that you have to order so many products every month.
  

  Melaleuca, Inc

  Date: 06/04/2025

  Thank you for your recent order and for taking the time to share your feedback. Were excited to have you as a new member of Melaleuca and glad to hear your order arrived quickly, but were sorry to learn that the condition of the package was not to our standards.  Please know that we take issues like opened or damaged packaging seriously, and wed be happy to look into this for you in more detail. If any items were affected or unsatisfactory, our ************* Team would be more than willing to help you.  Please call us a ************ at your earliest convenience.

• Review fromRita C

  Date: 05/30/2025

  5 stars
  I love the products. Use them for all my personal products and even some food (snacks and other). I'm disabled and can't shop around so the convenience of having everything delivered is ideal for me.

• Review fromSofia G

  Date: 05/19/2025

  2 stars

  Sofia G

  Date: 05/19/2025

  The company claims to be a good moral group that "blesses" families but their business practices are unethical. You are obligated to purchase a minimum every month or risk having your card charged. I was charged for a package of products I did not order and was told that happened because I didnt place a required order. They stated, however, I could return the package but they would have to charge me $10 for the *** shipping label. Previous month I was charged an annual fee even qlthough I wasn't even a member for a full year. They 'fixed' that by giving me a $20 credit toward my next purchase. Another time they emailed saying they would he changing the billing date on a shipment of steak and even though I emailed and called several times tell them I did not authorize a different shipment or billing date, they did do anyway, overdrafting my account. They apologized claiming they tried calling me back but I never answered. This is untrue. When I asked why the email were not acknowledged they said they don't typically respond to emails of that nature. What does that even mean? Previous order I forgot delete something to and called up the SAME day and they said changes could not be made because its already being processed. I called within 2 hours of the order and the order didn't ship until 3 days later. And of course, I could return the product afterwards but would have to pay a return label. Just now i get an email saying my order this month shipped but *** has no package. Their skin products are not as 'clean' as they say, loaded with carcinogenic ingredients and rated very low on many apps. The only products I like are their surface cleaner and laundry. I am placing one last bull order and canceling for good. Very deceptive company that charges your card at leisure and pretends to care. In order to cancel, I was told I had to send in a hand written letter asking to cancel and email it to them. Really??
  

  Melaleuca, Inc

  Date: 05/23/2025

  Thank you for your feedback and we're truly sorry to hear about the frustration and concerns you've expressed.  We aim to provide world-class customer experiences and it looks like we missed the mark.
  
  Melaleuca is committed to conducting business with the highest levels of integrity,openness, and respect for almost 40 years.  Our mission is to enhance lives and we are very proud to be named by ********* as one of Americas most trusted brands. Melaleuca's product philosophy is centered on creating safer,more effective alternatives to traditional household products. We stand behind the quality and safety of our formulations, which undergo rigorous testing and are carefully crafted without harsh chemicals. 
  
  We are very concerned about your specific experiences and would love the opportunity to address your specific account issues and make things right.Please contact our ************* team directly at **************.  Your feedback helps us improve our services and processes, and we genuinely hope to restore your trust with us.

• Review fromLarshay S.

  Date: 05/10/2025

  1 star

  Larshay S.

  Date: 05/10/2025

  this company will not even be getting a one star. First of all, they seem like a pyramid scheme. One person reached out to me from Instagram, telling me how great the product was the next thing you know my card information was up on their site. I was signed into a membership. I had no idea until I got my first bill for my credit card company. I did reach out to my company to let them know what was going on. They canceled the card now I'm receiving emails from Melaleuca saying that I'm signed up for a membership and I owe them money. I've explained several times that I don't owe them anything I never signed up for the membership and upon looking on their website, I am a member but no password or can't remove my personal information because I have no password. I talk to customer service about four times with no results. They were trying to say they were going to cancel it but the email that they gave me was basically worthless Which was a mail system email. it failed to send and I'm starting all back over to the beginning of calling them again and going through the same nonsense. Just want guys to know about that company. I will eventually have something done about this legally, but don't sign up don't give anybody your personal information tosign up for this company. They are like trying to get you scammed into their system.
  

  Melaleuca, Inc

  Date: 05/23/2025

  Thank you for taking the time to share your experience. Were truly sorry to hear about the confusion and frustration youve gone through, and we appreciate the opportunity to address your concerns.  First and foremost, we want to clarify that Melaleuca does not operate as a pyramid scheme, and we take these types of claims very seriously. Our business is built on providing high-quality wellness products to our customers with a 96% reorder rate.  We strive to ensure that every enrollment is clear, intentional, and properly informed.  Our records show you enrolled and placed your first order using Melaleucas website on the same day. 
  
  Customers set up a Backup Order when they enroll as new members which ensures that their membership and all the benefits, like loyalty rewards, exclusive services and discounts continue uninterrupted each month.  We expect our independent Marketing Executives to be transparent about our membership program, and it sounds like a miscommunication may have occurred.  We have contacted the Marketing Executive who helped you set up your shopping account to ensure membership benefits are covered in detail in the future.  In the meantime,we did receive and process your request to cancel your membership on May 12,2025.
  
  We would love the opportunity to investigate this further. Please reach out to our ************* team directly at ************** so we can learn more.

  Larshay S.

  Date: 05/26/2025

  I have the proof that I sent melaleucathe information to cancel..I'm not entertaining the ring around the roses game. I have contacted my financial institution for corrective measures dealing with Melaleuca company that is in *********. remove me from your contact list .do not sell all my information. And I'm requesting no further contact from you at all. Have a nice day.

• Review fromCynthia B

  Date: 05/06/2025

  3 stars

  Cynthia B

  Date: 05/06/2025

  I have been a member for a few years now!! I love their cleaning products but their stupid commitment amount and the amount you have to spend for sale items ect. is ridiculous! There is only my husband and I and I am retired!! Now I understand why people don't want to join or quit!! I am looking for other options! ******* ******
  

  Melaleuca, Inc

  Date: 05/09/2025

  Thank you for being a loyal Melaleuca member for the many years!  We truly appreciate your support and your kind words about our exceptional cleaning products.  Were very sorry to hear about your frustration with the monthly commitment and pricing.  As you know, choosing to be a Melaleuca Member offers several benefits compared to being a Non-Member including 30-50%discounts, Loyalty Shopping Dollars, access to exclusive services and other perks.  With over 400 products to choose from, the average Melaleuca Member shops monthly for well over the monthly commitment.  We do understand that everyone's household needs and budgets are different,especially in retirement.  We would love to learn more about your specific situation and perhaps introduce you to some of our other products we think you will enjoy.  Please call our ************* team at **************.

• Review fromAggie M

  Date: 04/27/2025

  2 stars

  Aggie M

  Date: 04/27/2025

  I was a customer for a few years and do love the products, however there is no point system for a single person, which is unfair and unfortunate. This is mainly why I had to leave the company, my orders were to large for a single persons income. When or if they change this I may return. Other than that it is not a fair system.
  

  Melaleuca, Inc

  Date: 05/02/2025

  Thank you for being a loyal customer with us and we hope to see you shopping with us again soon. 
  
  Melaleuca wants you to shop in a way that works best for your household.  We are committed to being a vehicle to help people reach their goals whether it is health, safer homes, financial, environmental and more.  The Member option with the commitment provides substantial savings and benefits for consistently purchasing products our members will use anyway.  With over 400 products to shop from, there are options for every household and we would love the opportunity to find what works best for you.  Additionally, if the monthly commitment isn't the right fit for you, you always have the option to purchase products as a Non-Member. Non-Members pay Non-Member pricing but have no Product Point commitment.  We would love to help.  Please call our ************* team at **************.
  

• Review fromMelissa H

  Date: 04/15/2025

  3 stars

  Melissa H

  Date: 04/15/2025

  Ive been a member for a few years now and I love most of the products. They still put harmful ingredients in some of their stuff, like seed oils. Their cleaning products are wonderful. Customers service is great. HOWEVER I was lied to about joining the selling part. The lady Im under talked me into quitting my job, telling me she had so many leads for me and it would be difficult for her to help me grow my business if I worked another job. I believe in this cause so I quit. She did not help me at all. She brushed me off. I asked customer service about it and they told me Id have to quit for six months and then rejoin to be put under someone who might actually help me. That is unacceptable to me. Now this chick makes tons of money off me because I buy for my household, my three childrens households and not to mention other family. And Im not making any money because she refused to help me and the company wont put me under someone who will. Its not hard to move someone to be under someone else. And their credit card? What a joke! The company they are using is ruining my credit because they refuse to take a payment from my husbands account. Did you read that? They are REFUSING payment because my name isnt on the bank account but my husband also has a card in his name under my credit card account. How can I pay from my account when that lady talked me into quitting and then refused to help me. I have no money!!! They were being paid but wouldnt accept it? Who does that? Im seriously debating on trying to find other options for my buying needs and quitting because its all so ridiculous.
  

  Melaleuca, Inc

  Date: 04/30/2025

  Thank you for taking the time to share your experience and for being a loyal customer over the past few years.  We truly appreciate your kind words about our cleaning products and customer serviceit means a lot to us.  Melaleucas product philosophy is centered on putting the power of nature to work. Were committed to using ingredients that are both effective and safer for your home and family.
  
  The Melaleuca rewards card is a wonderful way to earn free Melaleuca products and other perks to complement those who are members.  Melaleuca does not manage the Melaleuca rewards card directly, rather it is by the issuing bank. Regardless, our name is on it and your trust is vitally important to us.  Thank you for providing the feedback because we aim for a world-class experience at every touchpoint.
  
  Please know that Melaleuca never encourages anyone to quit their job to participate in the business. Our model of simply referring others to shop with us is designed to be flexible and supportive of individuals with varying schedules and lifestyles. We're concerned to hear that you felt pressured and know this is contrary to our principles.  Wed like to understand more so we can follow up appropriately.  Please contact us our ******************** team at ************** or email us at *********************