Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bish's RV, Inc. has 24 locations, listed below.

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  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  PO Box 160 Meridian, ID 83680-0160

  
• 

  Bish's RV, Inc.

  845 E 1100 S St American Fork, UT 84003

• 

  Bish's RV

  891 E Chicago St Coldwater, MI 49036

• 

  Bish's RV

  705 N US 31 S Traverse City, MI 49685

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2022 East to ********************************** July 2022. I brought the camper home July 30, 2022. October 15, 2022, I returned the camper for repairs and to be winterized. I called the end of November 2022 to find out the status of the camper and the service department stated that they didn't know the camper was there. They called me back the next day and stated that someone had moved it and they found it. The work orders will be submitted and start working on the camper. We never received a phone call to state the camper was done and had to call many times to check on it. We finally got a phone call and I believe it was February or March 2023we were able to come pick up the camper. When we arrived to look at the camper a lot of the work was not done or was poorly done, and many new issues were noticed. On April 8, 2023, we were told the camper had all repairs completed. We drove a little over an hour and a half again to pick up the camper. Upon doing a walk around we noticed that a spring was broken that was attached to the slide out. We also notice that someone had hit something with the back of the camper or was hit by someone damaging the Spare Tire cover and it was loose. The booth repair was very poor among many other things. On June 8, 2023, the camper was to be delivered to us and we received a phone call from ********* stating she had done a walk through and found a tear in the flooring that was caused from the slide out and she was having it fixed and would have the camper delivered the next day. June 9, 2023, you had a had a transport person return the camper to my residence. The Driver drove the front power **** into the asphalt road and caused damage to the road as well as the front power **** stand, and Emergency brake control and the Township is wanting us to pay $1,500.00 to repair the road. We returned the camper to your dealership on November 4, 2023, with the same issues with the booth and water leaking from the connections by the pump. This was probably from not being winterized correctly or because you guys didn't complete that job well after a month or two from being returned October 15, 2022. The booth issue was from Prior work under warranty and then in January, it was discovered that the issue was from the Slide out floor flexing and causing the booth seat to not stay secured to the wall. Service Advisor stated that Forest River states it is past warranty, and they will not fix it. You stated that you turned it into my extended warranty, and they stated it was a manufacture defect and they will not fix this. Is ****** going to repair this camper and no cost? As, this should have been caught initially while you were repairing the Camper and was not found till January 04, 2024. Your ****************** had the camper for 9 months from Oct 2022 till June 2023. I had it for 4 Months Used the camper 3 times from the time I got the camper back till returned to you November 4, 2023. You have now had this camper for 6 months. I have continued to make payment on a camper that you have had for total of 1 year and 3 months so far. You have had this camper at you Facility longer then I have had this in my possession. This is not expectable and **** needs to get the camper fixed ASAP. I will not turn this into my Insurance as a claim for repairs as recommended by you and your service manager. This would technically be Insurance Fraud. This leads me to believe this is a very ************* with bad service.

  

  Business Response

  Date: 05/06/2024

  Thank you for sharing your detailed experience with us. We apologize for the inconveniences and frustrations you've encountered with your camper repairs. Rest assured, we take your concerns seriously and are actively working to address them. We have escalated your case to ************ and are actively seeking resolution on your behalf.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was not done as promised the first time which then involved a 160 mile round trip to have it done. Inspection paid for was apparently not completed since two issues were found after the 160 mile round trip

  Customer Answer

  Date: 04/22/2024

  I have been contacted three times by the business.  They apologized for the poor service and promised they had done all the other work to standards.  I have my doubts.  A possibility of a discount on future work was offered although it was not asked for.  

  

  Business Response

  Date: 04/23/2024

  We sincerely apologize for the inconvenience and any issues you've experienced. It seems that you were able to connect with ****** yesterday, April 22nd, to address these concerns. Once again, we apologize for any inconvenience caused and encourage you to reach out if there's anything else we can assist you with.

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 11, 2024 we traded our travel trailer in for a moterhome from ****** in *******, **. They have not paid off the travel trailer as agreed upon. We gave them a check for the pay off of what was still owed after the trade. They have not made a payment to the bank as of April 15, 2024. They have the travel trailer we traded in already on their website for sale. We have contacted them a few times and they said it would be taken care of. It still has not been paid. This has not been good for our credit score.

  

  Business Response

  Date: 04/19/2024

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience this delay may have caused. Rest assured, we have already taken steps to address this matter. We mailed you a ***** of ******** (POA) form to sign, and as of Monday, we've fully paid off your camper. We understand the importance of timely payments and are committed to resolving this issue promptly. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new camper has been in twice and for repairs to the entry door to be replaced and several other issues under warranty. This is twice now and they fix one or two minor things and dont fix any of the major issues.

  

  Business Response

  Date: 04/16/2024

  We sincerely apologize for any inconvenience and extra travel you've experienced. To streamline your visits in the future, we've introduced a new team called Bishfix, dedicated to minimizing such hassles. Feel free to reach out to them directly for assistance. Regarding your current concerns, our service manager assures us that all repairs have been successfully completed.

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21577263
  
  I am rejecting this response because: only 1 item was addressed and several still need to be addressed. They only addressed the items that could be easily repaired and did not repair the main items being the bowed entry door and the missing wiring for the router to make connection to the 360+ as well as the master bedroom blind. I returned it to bishs as we had approval from the factory to replace the entry door previously and that repair was not completed. The door is so bad I had to shim out the latch for the screen door so it would latch and both stops for the steps are fully extended and still only one of the stops make contact and the other goes past and catches on the back side of the frame. As you can see from the pictures
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Avenue *************** in 2023 with an extended five year warranty. I have had the camper in for warranty work three times since then. The last time they had it for four months before I was told repairs were completed. When I got the camper home, I discovered that not all the work had been completed. I contacted them on 15 Mar 24 and was told I would receive a call back on 18 Mar 24. I never received a call and tried contacting them again on 25 Mar 24. Left a voice message with my contact information. Since then I have left two more voice mail messages and sent two messages through their online message system. I still have not received any contact.

  

  Business Response

  Date: 04/15/2024

  We apologize for the miscommunication and delays. We hope that your conversation with *** helped clear up the situation. For the outstanding repairs, we will be able to perform the remaining repairs while the trailer remains hooked up to avoid any other delays.

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a toyhauler from the Cheyenne ****** on the 17th Feb 2024.They (**************** ************ were supposed to install 2 products in the unit and I would pick it up on the 19th March 2024, when I returned from overseas.Surprise surprise, when I arrived as planned nothing had been done to the unit. It was in the exact condition as when I had left it a month earlier. Many promises were made but once Bishs had my money, nothing was done.I immediately canceled the purchase of the toyhauler and Bishs promised to refund my $6000 in a few days.It is now 2 weeks and I am still waiting. After many emails and phone calls I decided to get hold of ****** (Customer Director) and he assured me I would get refunded....still waiting!This has been the worst service I have ever been faced with, not to mention getting the runaround when it comes to getting my money back....unbelievable and very frustrating.

  

  Business Response

  Date: 04/02/2024

  *******,

  As stated in the conversation yesterday with our Director of ************** the check was overnighted and would not arrive until today. We are unable to provide a tracking number since it is going to a PO box but the refund has been issued.

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used toyhauler ** from Bishs in February of 2023. At the time of purchase I inquired about the tires on the ** and if the integrity was good or if they needed to be replaced. I was told the tires passed inspection and were in good shape. On our first trip 2 weeks after purchase, 2 of the 4 tires blew out on the highway with my family in the vehicle. It caused almost $5,000 worth of damage to the **. My insurance was contacted and the tires were examined and determine to have dry rot which is what caused the blow outs. This all occurred less than 30 days after purchase. I attempted to contact the salesman I worked with and the general manager, but neither would return my calls. I had to pay to replace the tires and the insurance deductivle for the repairs on my new **. I have in writing that the tires were good and passed inspection, however that was clearly not the case and Bishs will not call me back. This ** was not in the condition they reported it to be when they sold it to me and it put my family in danger and cost us significant money.

  

  Business Response

  Date: 03/25/2024

  Jorrie,

  We apologize for the inconvenience caused by the tire blowouts on your recent trip with the ** purchased from Bishs. Your safety and satisfaction are paramount to **. After discussions with our regional manager, we have approved reimbursement for the cost of the tires. We understand the significant financial burden and concern this has caused you and your family. We would like to extend our sincerest apologies.

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased our Jayco 5-wheel in Oct of 2021 it was supposed to come with a convection microwave oven. Unfortunately, we did not try to use it until about 18 months later and that is when we found out that it was not a convection microwave. We contacted *****, the ** manufacturer, to let them know the issue since the unit was still under warranty, but they told us that they reserved the right to change their specs. We then contacted Bishs ** since that was where we purchased the ** from and with whom we had a contract to provide said **. They told us they could provide the microwave for $1700. Below is the package that showed the option was mandatory in ******. Luxury Package (Mandatory) Convection microwave The Luxury Package clearly showed the convection microwave oven and the Jayco web site continued to show that this was the case even after we reported the issue. We feel that since these items were specifically noted in the options list when we paid for ******, we should have received them. Simply stating that they reserve the right to change the specs should not allow them to not provide options that we clearly paid for. By that standard we could order a 5-wheel ** and they could send a pop-up tent camper. We are asking that they install a convection microwave oven in ******.

  

  Business Response

  Date: 03/27/2024

  **************,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience you've experienced regarding the microwave. Upon reviewing the documentation you provided, it's evident that the convection microwave oven was included in the Luxury Package as a mandatory option. We understand your frustration with the discrepancy between the specifications promised and the actual product received. In light of this, we acknowledge our responsibility to ensure that you receive the features you paid for. We will arrange a convection microwave oven in your RV at no additional cost to you. 

  Customer Answer

  Date: 04/03/2024

  We are waiting  for ****** to install the correct microwave in our 5-wheel. It is currently scheduled for 4/12.  We will provide a new update after that date.

  Thanks, ****

  Customer Answer

  Date: 04/11/2024

  We are currently waiting on ****** to install the correct microwave. It is scheduled for this Friday April 12th. We can update after that date.

  Customer Answer

  Date: 04/15/2024

  ****** completed the installation of the replacement microwave on 4/12 and we have been able to verify that it is a convection microwave and that it appears to be properly installed and working. We are satisfied with the response from Bishs at this time.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 27 ft ***** travel trailer 1 month ago. ****** brought it up to my place for it and took my Old trailer. They brought it up to me because my truck cannot tow that much. No I'm im having things going wrong on it and they won't send anyone up the mtn to do this warranty work. I cannot get it down to the dealership and they knew that when I bought it. It's not a long distance or hard for them to come. Want to warn other people of this problem

  

  Business Response

  Date: 03/19/2024

  We understand your frustration with the warranty work on your new Jayco travel trailer. However, it's important to clarify that during the purchase process, we never discussed or promised sending someone up the mountain for repairs. We apologize for any inconvenience this may have caused and encourage you to reach out to us directly to explore alternative solutions for addressing the warranty issues.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like the extended warranty refunded to my loan like it should've been months ago. I canceled my extended warranty Oct. 11 or 12. Was told it would take 4 weeks and the money would be refunded back to my loan. I called the extended warranty company in November and it was confirmed they had canceled the warranty and funds were released, so the dealership just needed to pay the money back to the loan. I've called multiple times with no answer. And even called and left voice-mail with gm. When I did talk to somebody in January they said they were new and they would take a look. A week later called again *** was told to contact the accounting office. I've called them twice and left voice mails with no response. I called the ******* dealership this past Friday and was told they'd send emails. I still have not received an update. The warranty has been cancelled since November and I would like the money credited to the loan. I do not feel I should have to make this many phone calls to have a simple thing done. When the refund is processed I would also like to receive a copy to make sure I am getting refunded the correct amount. This has also costed me a lot of extra money in interest because I want to refinance at a lot lower interest rate and have been waiting and waiting on this refund to be able to refinance.

  

  Business Response

  Date: 02/06/2024

  We sincerely apologize for the inconvenience and frustration you've experienced regarding the refund of your extended warranty. ***** reached out to you yesterday with the amount you will be receiving, and this matter has been addressed with our accounting department. We understand the importance of having this issue resolved promptly and the impact it has had on your plans to refinance. ***** can provide you with updates on the status of the refund and address any further concerns you may have. Thank you for your patience and understanding as we work to rectify this situation. We appreciate your business and remain committed to ensuring your satisfaction.

  Customer Answer

  Date: 02/13/2024

  I was told I would see the refund in 2 days. It has now been 8 and no refund has been issued. 

  

  Business Response

  Date: 02/21/2024

  ******,

  We apologize for the delay but the refund has been processed.