Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bish's RV, Inc. has 24 locations, listed below.

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  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  2000 E Le Claire Rd Eldridge, IA 52748-1770

• 

  Bish's RV, Inc.

  1040 Saltillo Rd Roca, NE 68430-4075

• 

  Bish's RV, Inc.

  550 S Redwood Rd North Salt Lake, UT 84054-2979

• 

  Bish's RV

  683 E Chicago Rd Coldwater, MI 49036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We left our motor home which is our primary residence with *********************************** 01/24/2022. They neglected to winterize it, which was the first thing on our repairs list. As a result, our coach froze up and was not discovered until our pick up date of 02/24/2023. The Aqua Hot unit was completely ruined. While waiting for parts and being told one more week one more week we stayed in a hotel a total of 7 months. One November 5, 2023 we were told our coach was finally completely fixed. Upon first inspection it seemed they had done as promised however, when trying to set up the coach, we discovered the fresh water tank was not connected properly. My husband fixed that. We then discovered water pouring out of the Aqua Hot unit. Upon closer inspection we found that it had never been replaced. it still had the original manufacture date on it. We are currently living in our coach with no heating unit or hot water. the space heaters run our electric bill up to $400.00 a month and we also use the propane oven. On December 18 ****** deposited $6,000.00 into our account to help pay for an Aqua Hot only to turn around 3 weeks later and run a debit transaction for the same amount taking it back out. Without a word or notice just wham.

  

  Business Response

  Date: 01/15/2024

  ***************,

  We want to express our sincere apologies for the difficulties you've encountered, and we understand the frustration it has caused. In an effort to provide clarity and address concerns, we'd like to share the timeline of events:
  On February 1st, your Holiday Rambler was brought in for ten items. However, there is no record of a winterization request.
  On February 23rd, you repossessed the unit for transport to ****** Diesel, despite incomplete work due to delayed parts.
  On October 22nd, the unit was dropped off at our location without an appointment, uncovering issues. ************** dedicated over 20 hours to diagnose the problem at no cost, identifying a water system issue.
  A repair quote was offered, which regrettably was declined.
  Regarding the $6,000 deposit, we apologize for any confusion. An ex-employee, lacking authorization, initiated the transaction, leading to its halt for various reasons.
  We deeply regret the challenges you've faced throughout this process. We have provided a repair bid and remain committed to resolving these issues with care and diligence.

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21122563
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/30/2024

   
  Please see attached.  

  

  Business Response

  Date: 03/08/2024

  We understand the challenges you've faced with our store regarding the neglect of your motor home, particularly the ******** unit. We apologize for the inconvenience caused and confirm our commitment to fixing the ******** unit and addressing any damage from the slide repair promptly.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21122563
  
  I am rejecting this response because:

  although The General Manager has reached out and states he would like to come to a satisfactory arrangement on this matter, there has been no action taken on their part. Therefore this complaint remains to have no satisfactory resolution.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/04/2024

  The manager is looking at this holistically but has been transparent with what we are willing to offer for resolutions. We will ********** to arrive first.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had weather damage to awning and set up an appointment to have one put on. before appointment found out insurance company sent them a 11,000,00 check to repair siding and awning. I talk to them about getting awning done and doing siding during the winter and they had no problem with that. Dropped camper off and was told it would take a week witch would of work perfect because had a trip in two weeks. Contacted them a number of times and when I was lucky enough to get through to them or the very few times they returned my phone call I was told its in the shop being worked on. traveling to my job takes my right by there so i know I'm being lied to because ****** was still park where it was put when i dropped it off. when I went to get it 2 weeks later nothing had been done and awning hadn't even been ordered. Set up another appointment for three months later to have siding and awning done giving plenty of time to get whats needed ordered. had to reschedule for a later date because parts weren't order. dropped it off being told it would be done in a week. Week went by with no call so i call and am told it would be done that following Monday. Been told the same thing each week for 3 weeks now. So 6 months from when I first took it there I decided to stop and see what was going on only to have a lady in service scream and yell at me like I was in the wrong by not giving them time. I'm not the type that likes arguing with someone that don't admit they're in the wrong let alone try to turn it on me so I walked out with her yelling at me all the way out. Waited for the 4th Monday I was told it would be done and called, left message and no return call. I just want my camper back fixed like they were paid to do 6 months ago. for someone that paid extra to be on they're platinum plan I would be treated a little better. Sorry left out numerous time i'd been lied too. Just tired of it all.

  

  Business Response

  Date: 01/22/2024

  ****************,
  We sincerely apologize for any lapse in communication and the absence of detailed explanations regarding the previously established timelines. We trust that your recent discussion with **** on January 12th has provided some clarity on the communication challenges.It appears that the unit is now back in your possession.
  Regrettably, sourcing suitable parts for units manufactured from 2016 has proven to be a challenging endeavor for us. The specific parts required, including certain colors, are no longer available in our inventory. Should you have any further inquiries or if there are specific concerns you would like us to address, our Director of ************* is eager to arrange a call to ensure your questions are thoroughly addressed.
  Once again, we apologize for any inconvenience caused and appreciate your understanding.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the 1st rain of the season the roof leaked on our Motorhome that we purchased from ******.. We were told that the motorhome had been thoroughly gone through. On their website they advertise this as well that the RV's are thoroughly and carefully inspected. OURS WAS NOT Now we have a $63,000 ** with water damage on the bedroom ceiling and possibly the kitchen floor that needs to be replaced as it will cause mold and musty odors.. It will diminish any resale value.. Our ** is always kept inside the shop and only taken out to get it ready for our big trip, the reason we bought the *** Just so happened that was the 1st time it had rained since owning the *** We found it leaking from the fan vent and also leaking from the awning wires into the cabinet and down unto the passenger seat. It was found to be leaking from the skylight over the shower and running down to the fan area. Apparently also into the ceiling of the bedroom directly next to the skylight. ****** found cracks in the skylight and repaired it by putting white sealer in 3 different places. it fixed the leaks but looks horrible. They did not ask us if we wanted the skylight replaced. They also charged us ****** We took the ** back to have ***** and *** look at the ceiling and the floor as we feel this is not the first time the ceiling has leaked. *** was suppose to get back with us but has not. He said he would go to bat for us since we have had nothing but lies told to us from ****** from the beginning. We have had many more issues than this to deal with, After we had the new ** for 5 days they said we had to payoff our old ** ******* after they agreed to pay it off.. We refused. Then they tired to charge our warranty ******* for repairs they promised to fix prior to delivery, that were found on the test drive. The hot water heater did not work on 1st trip, the generator quit on the 2nd trip and the surround sound that was supposed to be fix didn't work the 1st time we tried it.

  

  Business Response

  Date: 01/03/2024

  **************,
  We sincerely regret to learn about the challenges you've encountered, and we understand the frustration it may have caused. Our foremost priority is your satisfaction, and we continue to extend our offer to bring in your Open Road for a thorough assessment at your convenience. Addressing each of your concerns is crucial to us, and having the unit at our location will allow us to provide the optimal resolution for you. Our Director of Dealership Operations has assured that fairness will be a guiding principle in addressing this situation. Please feel free to reach out to the store whenever it suits you best. We are committed to resolving these matters to your satisfaction.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21069416
  
  I am rejecting this response because:We did take the Motorhome in on Nov 13th 2023 and met with ****************** from service and another gentleman that I can't remember his name ... they inspected the motorhome, they saw the ceiling damage..we talked of our concern of your dishonesty through out out purchase experience. We talked about our belief that the Motorhome was not ****************** before our purchase as told to us. *** said he" would go to bat for us since we have had so many issues"  We contacted him on November 29th 2023 and to date we have not heard back.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/30/2024

  **************,
  *** has communicated with you that November 13th was not an inspection and see that you were scheduled for January 26th at 9 AM for a proper inspection of your issues. The store will continue to work with you on an amicable solution but have expressed our concerns about the age of this unit and the length of ownership. 

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our new 2023 Keystone camper was taken to ****** for one warranty repair over six weeks ago. It has always been stored inside, never left out in the weather. We were told it would be looked at that Friday and ready for pick up early the next week. They stored our camper outside for over a month without even touching it. When they did they looked at it long enough to look at the warranty work. It was already approved by Keystone for warranty. ****** said warranty was approved and they had the parts in stock for the repair. It was put back outside and place at the bottom of their "que" Two more weeks later and they still can't tell us when it will be back in the building for repair work. We don't understand why they had to have it four weeks before they even looked at it and we were lied to about the service time when we dropped it off.

  

  Business Response

  Date: 12/20/2023

  Mrs. ******,

  We sincerely apologize for the delays and inconvenience you've experienced with the service of your 2023 Keystone camper at ******. We understand the frustration this situation has caused, and we want to assure you that we take your concerns seriously. We regret that the service timeline did not align with the expectations set during the drop-off, and we acknowledge the miscommunication regarding the timing of the repair work. We appreciate your patience and want to assure you that we are actively working to expedite the process. We hope that your conversation with **** December 12th helped clear this up and if there is anything else you need from us please do not hesitate to reach out. Once again, we apologize for any inconvenience this has caused and appreciate your understanding as we work to rectify the situation.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April of 2023 purchased a ***** camper from ************* in ****, **. It arrived with multiple problems! Cap missing from sewage storage, max *** not working, back light (led) non functional, bathroom door stuck shut! Broken by **** trying to open. We took camper BC they assured us that they have an excellent warranty and they would get everything on order and get things repaired! After several calls back and forth! And ******* in service forgetting us bc she went on vacation.. they finally told us they had everything in July so we took it in! Meanwhile we had found additional problems on our $82,000 camper which we had told them about! And had made a special trip 1.5 hr 1 way to speak with ***** the manager. We paid to have special coatings inside and out! They obviously didnt do that bc still plastic on carpet step! I told ******* that! Loose screws in sky light! Dent in side of camper! Back door to camper locked on its own! Had to call locksmith! After an hour he finally got it open he determined lock was defective! Back storage door doesnt close flush! After unloading camper bathroom door again locked on its own! It is our opinion that the dent in the side may have been caused by a forklift hitting or dropping the unit compromising the framework which is causing the unit to shift causing the lock problems! ????? I want a new camper! We deserve some type of compensation weve been blown off forgotten lied to! This is supposed to be a top of the line truck camper theres a lemon law! We used it for 4 days! Theyve had it since July! It still isnt fixed! Of course they say we can come get it! Nooooo! I want it 100% or NEW! Thank you for listening

  Customer Answer

  Date: 12/11/2023

  Just received a call today from manager **************** from Bishs. He didnt even know they still had our camper! Unbelievable since my husband ************************* has left multiple messages with him. Via phone and text. I told him we want compensation as Ive been making payments on this camper since April and have been unable to use it. He is checking on it, and is supposed to call me back. 
  Thank you, 

  *********************

   

  Customer Answer

  Date: 12/11/2023

  Well its been a few hours since I was supposed to hear back from Mr. ***** from Bishs, and weve heard nothing. This is the typical response that my husband **** has gotten in the past. No response. Thus my reason for contact you. Thank you, *******************

  Customer Answer

  Date: 12/12/2023

  Update from ****************. We are supposed to take the camper and use it even though it isnt completely fixed! I was irate. I said no! You didnt even know you still had our camper! If you spent 82k on something wouldnt you want it to be right? He said he would just enjoy it as it is! I dont think so! I asked about compensation? No comment! They are waiting on ***** because ***** is a small company and they are slow! Well then I guess you shouldnt represent them as one of the best! he said you seem to want things perfect! Yes absolutely we paid for the best! Again we live 1.5 hrs away! So its a 3 hr trip to get the camper! Compensation please? Thanks *******************

  

  Business Response

  Date: 12/13/2023

  ***************,
  We extend our sincere apologies for the challenges you have encountered, and we empathize with the inconveniences this situation has caused. ***** has been in contact to address your concerns, and we want to assure you that the necessary parts are on order. We fully recognize your desire to retrieve your camper once all repairs are completed, and we are committed to expediting the resolution process. Our team remains dedicated to resolving these issues promptly and efficiently. Your patience is greatly appreciated as we work diligently to ensure that the camper meets the highest standards upon completion.

  Customer Answer

  Date: 12/21/2023

  No the complaint hasnt been resolved. I have sent updates. I believe I have two claims open! **** still has our camper and has had it for 5 plus months! 

  Customer Answer

  Date: 12/21/2023

  My husband ******************* has been in contact with ***** directly. All parts were shipped as of 12/11/2023. All claims on their end have been closed! **** still hasnt fixed our camper! **** contacted ******* in service she said they havent received all parts! She proceeded to start yelling at my husband! This is ridiculous! 

  

  Business Response

  Date: 01/30/2024

  ***************,
  We apologize for any inconvenience you've experienced regarding the delay in fixing your camper. We understand your frustration and want to assure you that we're working diligently to resolve the issue. ***** stated he communicated with you on the status of parts on January 17th. The last piece of metal is on its way to us and will communicate when that happens. We will work on repairing your unit as quickly as possible once that is received. The store will keep you updated on all repairs. Your patience and understanding are greatly appreciated as we strive to provide the best service possible.

  Customer Answer

  Date: 02/01/2024

  Well we finally came to pick up our camper today after much back and forth with Bishs in ****, NE! We were told all was repaired! They offered us $250 compensation! We asked for 5k which is what we paid in payments while they had our camper in the shop! We regretfully settled for $750! And our camper was not ready! The rep **** wanted us to load and go! We refused! Bracket under camper for hoses (sewer) was bent camper was dirty! Over spray which appeared to be paint on left rear window they said it would wash off! It didnt! Camper bathroom door now wouldnt stay closed instead of locking on its own! They said it was because camper wasnt level! That wasnt the case! They messed with it and finally got it to shut! ***** sticker on from wasnt replaced! Oh they forgot! We are reluctantly agreeing to take camper! They have agreed to to order additional parts and come to our home to install! Overall the experience has been less than satisfying to say the least! Sad to spend 80k on something and get this type of results! I can only say I would never recommend this dealership! If we expected problems and issues wed have spent less and bought used! Not top of the line! Sad! And poor customer service! They blame *****! At least ***** extended our warranty another 6 months since it sat in shop for 7 months! 

  Customer Answer

  Date: 02/01/2024

  We had several workers that were more then willing to help us it was **** and ******* that were pushing us to take it! 

  Customer Answer

  Date: 02/15/2024

  Just heard from *********************** Regional Manager of Bishs! Hes sorry weve been treated poorly! Wants us to bring to camper to Omaha dealership! Not sure why would do this? The original dealership had it for 7 months and didnt fix it! We arent doing that! My husband is currently speaking to him on the phone as I type! 

  Customer Answer

  Date: 02/29/2024

  ****** didnt have a resolution! He spoke to **** at Bishs! **** is taking care of our issues! Parts are ordered, they will come to our home with them! Ok! Weve been hearing **** will take care of it for 7 plus months! So nothing new! Other than **** has been told not to contact us! We are now to deal directly with our salesperson! We are still

  waiting on **** to mail our keys back to us! Going on over two weeks or so! ?? So hearing **** is taking care of things gives us little hope! 

  Customer Answer

  Date: 03/02/2024

  So today we detailed our 80k brand new camper! Not only is there paint spray all over a window! Which they **** in **** say they will replace! There is white paint all over our brand new camper! They cant fix this!!! Unless they give me a new camper!

  

  Business Response

  Date: 03/25/2024

  ****,

  ****** has communicated and affirmed that **** will work with you to resolve these issues.

  Customer Answer

  Date: 03/25/2024

  Well we were told that **** was told not to speak to us so not sure how thats going to work? Because so far most of what they said they fixed has added additional problems! For example paint all over our camper! Nothing but poor service! They call and leave a message we call back and our calls arent returned! We are done begging them to resolve things! 

  

  Business Response

  Date: 04/19/2024

  We sincerely apologize for the delay, but we've now scheduled a service call for May 1st. During the visit, we'll be replacing a window and a decal for you. Additionally, we're working on obtaining the key codes to ensure replacements can be ordered promptly.

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 20917037
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 04/23/2024

  ***** is indeed coming out on May 1st to repair our brand new camper! Once again. They dont have all the items in to correct things! Items they originally fixed are still broken! Bathroom door is fun but barely! Cap on sewer line storage broken! Bracket bent! They supposedly replaced cap once! Their work and parts replacement is slow and unacceptable! Thank you! 

  Customer Answer

  Date: 05/21/2024

  So we have gotten some items fixed when they came out in May! But not all! The original people! **** and ******* now no longer work for ****! They caused most of our original issues! We are in a two week vacation! We have no hot water! They didnt winterize our hot water heater correctly when they had it for 7 months! List the plug to it! My husband had to look up replacement on Amazon for them. They shipped directly to camp grounds! My husband installed! No fix! Water pouring out of hot water heater! Generator never even hooked up from get go! We were on the side of a mountain and no 110! Great! My husband did a video call with new manager of service! Hopefully hes better than the last! 

  

  Business Response

  Date: 06/13/2024

  Were sorry to hear about the unresolved issues and the inconvenience it has caused during your vacation. We understand the frustration with the hot water heater and the generator. We appreciate your patience and will continue to work with you to resolve these problems.

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in July of 2023 it was found out that the ** dealer mixed up two trailers with mixed up VIN#'s back in our March ** purchase.. After I did ALL the work as to what was wrong and got an answer from the ******** Secretary of State I called ****** and passed on the info. They told me they would take care of all paperwork and keep the wife and I in contact. It is now November so I called the ******** Secretary of State and they tell me that NO new title application has been sent into them. The license plate on the ** is also into question and is going to cause the wife and I a major headache if ****** does not get this fixed. Thank You

  

  Business Response

  Date: 11/27/2023

  Dear *************,
  We sincerely apologize for the prolonged inconvenience you've experienced. Our Accounting Manager in ********* reached out to you on November 17th to discuss this matter, and we understand the frustration it has caused.
  Upon investigation, we identified a discrepancy in the title information with US Bank. It took us some time to locate the correct details, as the ******** Secretary of State possessed the accurate paperwork, while the Motor Carrier Certificate (***) we initially sent was incorrect. Instead of promptly rectifying this error, the ******** Secretary of State adjusted the paperwork to align with the *** and processed the title transfer.
  Subsequently, our Accounting Manager encountered challenges with US Bank, receiving notifications that they did not possess the title for the lien. This discrepancy arose because ******** processed a trailer they did not acquire. Recognizing the issue, we initiated corrective measures. Regrettably, attempts to resolve this matter directly with the State of ********, both through the title processing department in Springfield and the local branch in ******, were unsuccessful.Despite the willingness of our Accounting Manager to personally visit the ****** branch, neither entity could effect the necessary correction.
  As the next step, we are required to engage the ***************************** which unfortunately can only be reached through email. We have diligently submitted all pertinent paperwork and a detailed explanation of the issue but have yet to receive a response from them.
  Please be assured that our Accounting Manager is committed to providing you with daily updates, even in the absence of new information. We understand the importance of a swift resolution and are actively pursuing all avenues to expedite the correction process.
  Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20881718
  
  I am rejecting this response because: I want this complaint to stay open until I physically have a title in my procession. If I let this go I will be have to go through all of this again until it is fixed. I already have in my possession the renewal for the RV's plates for the Forest River we don't own and will have to see how it plays out and they are due 12/31/23. As far as the reaching out it was me after waiting for information since July. They did not keep us up to date as promised.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/05/2023

  **************,
  We will pass along information via email as we go through the required process to rectify this issue with the *****************************

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20881718
  
  I am rejecting this response because: I don't want to have to start this all over new if this slips through the cracks. This title process started back in July 2023 and here it is December 2023 and no title. The wife and I did all the leg work and found out what happened and what needed to be done, so we passed the info onto ******, but according to ****** long statement they are claiming to have found the faults. This is why I do not want this case to be closed and I am respectfully requesting that this complaint not be put to rest until the wife and I have a title in our hands.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/13/2023

  **************,
  Regrettably, we are unable to furnish an exact date at this juncture, as our timeline is contingent upon the prevailing procedural requirements. The executed documentation was received on Friday, December 8th,and subsequently dispatched to the **************************** on December 11th. The said package was tracked, confirming its receipt in their mailroom at precisely 10:30 a.m. on December 12th. We diligently monitor their portal on a daily basis for updates and provide when we have received. 

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20881718
  
  I am rejecting this response because: According to my local *** supervisor we are not out of the ***** yet. With all my documentation I went back to my local *** to see if they could tell me for sure that a title was going to be made yet with all the paperwork that ****** sent in and they said no. The *** supervisor asked me to take a seat while she made a phone call. It was approximately 10 minutes later that she called be back up to the desk and informed me there could still be problems with the submitted paperwork. According to her someone in Springfield ****************************** is going to reach out to ****** and ME each time they need more info or to catch us up to date.

  So since this still has an opportunity to go south very quickly and we have been at this "SINCE JULY," and me not having to start this all over again I am very "respectfully requesting" that this stay open until all the ducks are in a row and a physical title is on the way.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/15/2024

  **************,

  We have received no requests from any of the entities involved, but the store will continue to keep you updated. They will continue to email when there are updates and respond to requested information when asked. 

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 20881718
  
  I am rejecting this response because: I have a new (higher up) contact with the *** and good rapport with a person that can answer my questions in minutes/hours now because she took what me and the wife were going through to heart. Although the paperwork is following a good path we are not out of the *****. They told me I should have a title in our hands 6-8 weeks. This still has an opportunity to go south very quickly and we have been at this "SINCE JULY," and me not having to start this all over again I am very "respectfully requesting" that this stay open until all the ducks are in a row and a physical title is on the way.
  
  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/24/2024

  We will continue to respond to requested information as needed.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 20881718
  
  I am rejecting this response because: Seeing how we are coming up on our 1st year of ownership and still NO physical title after paying off the ** in July ************************************************************************************************************************************************ the wife and I's hands just in case something goes south. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/01/2024

  We are unable to provide a timeline. All paperwork is the resolutions department and are unable to get further clarification on timeline.  

  Customer Answer

  Date: 02/09/2024

  I respectfully request this stay open. Why is this closed and ****** gets off the hook? We still have NO title and if it goes on and on, I'll have to start this whole **************** again to get satisfaction.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new ************************* a few months ago and the camper was equipped with the wrong recliners. I mentioned this before even purchasing the ** and they said they would get it sorted out. Two months later, the manager "*****" won't answer his phone or call me like the sales rep says he will.I'm trying to come up with a plan to change out my free standing dinette with more recliners and I can't get answers as to when I will get the replacement recliners, I can't even get details of what model they will be, color, etc. to try and match it.I'd like the business to sort this out and send the correct recliners, or send me a check for the value of the new recliners.

  Customer Answer

  Date: 11/07/2023

  This issue has been resolved. 

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We gave them $1,000 down on an RV. Then we had life problems and had to back out. They told us they would mail a check to us l. We waited 2 weeks and it never showed up. So we called and they said they would overnight the check. They didnt. So we went there and they gave us a check for $1,000. We have tried to cash it 3 times now and it just gets denied. I am not sure why they are writing bad checks? What kind of company sells $40,000 RVs and cant give you $1,000 back? I want my money back now!

  

  Business Response

  Date: 10/31/2023

  *********************,
  We sincerely regret the challenges you've faced while attempting to obtain your $1,000 refund for the *** We completely understand your frustration and the importance of a **************** in such matters. We've already had several discussions with your husband regarding this issue, and I'd like to clarify that the check is indeed valid. However, it cannot be cashed at a retailer like ******* and will require cashiering at a bank. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20790549
  
  I am rejecting this response because:
  The check was deposited into my account and it was rejected. 
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 10/31/2023

  The check they wrote ** was no good!

  Customer Answer

  Date: 10/31/2023

  The check they wrote ** was no good!

  

  Business Response

  Date: 11/07/2023

  *********************,
  The check is indeed good. The images attached give common reasons for the check being declined which are the check in unreadable, the check is not signed, and the check does not match the amount submitted. None of these issues stem from us and we recommend a ******** Specialist at the number listed in the images.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (began financing) a **** Wayfarer Go Play travel trailer from ****** the last week in September ****. Sales experiences seemed positive except for having to handle contract and financing processes on a tablet with a remote person. Almost immediately things began to go wrong. The dinette bench fell through thankfully not injuring my great niece and great nephew who were seated on it. By this time I was traveling and in ********* so could not take the rv back to the seller for repairs. I wasn't all that worried since I thought I'd bought all imaginable warranties. No help from ****** though. I have email proof of everything I am stating in this complaint. Next I found a stabilization **** damaged. I'd only used it once. Next sway bars wouldn't attach correctly requiring a $60-plus stop at an RV repair shop in ***********. Next, having arrived in *********, *********, the black tank (sewerage) that had been emptied before I left ********* a day earlier was showing full. No help from ****** really. A young gent named **** did get me the contact info for the closest approved repair facility that happens to be 30 miles from my current RV park. What I keep asking for and what ****** refuses to provide is my warranty information. I don't think I ever received warranty details from the tablet guy. If so I don't see it anywhere. Again, ****** steadfastly refuses to provide it. Why in the world would any ethical company refuse to provide purchased warranty information? I'm out in the middle of no where with all the same problems and a dealer that refuses to help in any way. I've called the repair service who is willing to help but who needs warranty info. A mobile repairman is also willing to help but also needs warranty details. I think I have a lemon and a company that is trying to cut me off altogether.

  Customer Answer

  Date: 10/19/2023

  Thanks so much for your prompt response. Since I contacted you, a corporate customer satisfaction manager has gotten involved, and progress toward resolution seems promising. 

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2023I made an appointment to have my *********** serviced under the extended warranty I purchased from the dealer. The appointment was for ***** 22nd.I was told that these were simple fixes and I would have my ** back in time for Memorial Day weekend. This was a special weekend and we had a special vacation planned.On May 23rd one month after dropping off my **, I called to see if it was finished yet, as 30 days for simple repairs are more than enough. The service manager told me We have not even looked at it yet, and the warranty has expired I told him again, I had purchased an extended warranty, and the warranty sticker was next to the control panel.At the beginning of June, I once again called to inquire about my ** and was told that parts were on order and please pick it up as they did not know when the parts would be in and they needed the room for other **s. A week or two later I called again and was told they had the parts, but need to check something and would call me back. A few weeks later I called as they did not call me back as promised. They finally returned my call on Jul 6 to drop off my **** on July 10. I picked up my ** on July 26 as I was told it was fixed. When I picked up my ** I was told they would no longer honor the warranty I purchased from them. I was also told that they refused to repair some of the covered repairs. When I asked for the replaced parts per State Law, they refused to provide the parts, and I was told they did not care what the law was, it was their policy to never return parts. When I got home, I found out that most of the repairs were not done. The leveling system still does not work. They replaced the fireplace with one that was broken, a safety switch did not work I was asked to return the ** on Aug 21 and that they were simple repairs that would be quickly fixed. It is now September 28 and the costumer portal says they still have not worked on my **.

  

  Business Response

  Date: 10/04/2023

  ********************,
  We are deeply sorry to hear about the extended service and warranty issues you've faced with your ***********, as well as the delays and lack of communication from our dealership. We hope that your conversation with ***** October 2nd helped put you at ease with where this process is heading. Both ***** and our service manager for that location will be present to ensure repairs are done. Additionally, ***** should have already followed up with you on all of the issues from your conversation. Again, we sincerely apologize for the inconvenience, frustration, and the lack of resolution to your RV's issues. It's completely unacceptable that you've had to go through such a long and frustrating experience. We hope that we can continue to work towards regaining your trust in us in the future.