Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bish's RV, Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  5376 Hutton Dr Urbana, IA 52345-9068

• 

  Bish's RV, Inc.

  115 East 1st Street Kearney, NE 68847

• 

  Bish's RV, Inc.

  1120 Fort Crook Rd S Bellevue, NE 68005-2937

• 

  Bish's RV, Inc.

  8910 Burge Ave North Chesterfield, VA 23237-2962

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still waiting 8 months later - My RV went in for service on January 7th 2023, took over a month to get an insurance quote for my insurance, communication with the service department it almost non-existent (numerous voicemails not returned, would speak to someone and be told they will call me back the next day - 3 days later I am calling them again emails not returned, have called the store many times and found that the voicemail box is full), We asked for somethings to be done (not insurance claim related) and those things were done before my insurance even received a quote, we had to pay for the services before we knew if our RV was going to be totaled by our insurance due to claim amount. I was told on 3 separate occasions than a replacement sofa was purchased when I arrived to pick up my RV 5 months later NOT complete, (canceled 2 camping trips) I was told the a sofa was ordered that day, so I was blatantly lied to multiple times, come to find out they never filed a claim with my insurance for the sofa, so I was told that if I wanted a sofa I would have to pay for it, It took me contacting my insurance to get them to send a claim, I requested all of the work orders and found that we were charged for things that the insurance should have been responsible for, I am still in the process of correcting our amount due. As of today, no sofa has been purchased yet. I was also informed I had an outstanding balance of almost $9,000 FOR SERVICES THEY DID NOT COMPLETE, If I figured it out correctly, they owe us money! I have called the store multiple times this week to be put on hold than disconnected, when I call the number back the voicemail box is full - the main line to ****** service department is full of unretrieved voicemails.

  

  Business Response

  Date: 10/02/2023

  ***************,
  We are truly sorry for the extended delay and the numerous issues you've encountered with our service department. Your experience is not reflective of the level of service we aim to provide, and I want to extend my sincerest apologies for any inconvenience this has caused. We understand the frustration you've experienced with communication, and we are working to improve our responsiveness. I have personally escalated your case to our service management team, and **** contacted you September 26th about a resolution. We will have Allstate refunded and proceed with everything else discussed. Once again, I apologize for the inconvenience and frustration you've experienced. We genuinely appreciate your patience and the opportunity to make this right. Our team will be in touch with you shortly to address each of these concerns and work toward a resolution.

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20642266
  
  I am rejecting this response because: I am still disputing the services that I paid for above and beyond the rodent damage that was not completed, they have failed to address this matter to my satisfaction, I also feel that I was billed and paid for services that were related to the rodent damage that should have been insurance cost, specifically repair orders ***** - hallway lights - wiring was chewed by rodents and when replaced with LED there is no longer a off and on switch for our exhaust fan light is always on and there is no covers, Repair order ***** - was billed ****** for a/c service x2 - service was not done - had leaves and debris, filters were not replaced. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/05/2023

  **************,
  We have no record of you paying for anything in our system outside of the insurance claim. The amount charged from Allstate for these repairs will be returned to them as discussed. If you have receipts or something that you can send us, we are more than willing to look it over to have you reimbursed. The outstanding amount we see will be waved. If you have that charge please send it to ***************************************

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20642266
  
  I am rejecting this response because: I have attached the work order that I paid for with my credit card.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/13/2023

  ********,

  We currently do not have any records indicating payment for these specific line items. As previously mentioned, we are more than willing to consider reimbursement if you can provide evidence that these expenses were incurred personally. Please note that the documentation we have shown that these costs have already been covered by the insurance company. We cannot accept an RO with your handwriting as proof.

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20642266
  
  I am rejecting this response because: I have attached proof of payment from my credit card company, as you can see I have paid ********, I have asked multiple times when talking to **** for proof of payment and they kept emailing me the same RO and would only give me a verbal. Also a side note my insurance company has yet to receive the refund check from ****
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/02/2023

  **************,
  We would like to address the concerns you have raised from the beginning. Firstly, the issue of communication from the store has been rectified since **** reached out to discuss your concerns. To recap our understanding, you sought reimbursement from your insurance company for the replacement of the sofa, which we have agreed upon. I have subsequently contacted the store to ensure that the reimbursement check will be sent promptly. Additionally, you expressed concerns about two specific line items, specifically the hallway lights on work order ***** and A/C service on work order *****. To address these individually: the hallway light charges were not billed to you or your insurance company; the Service Director absorbed the entire cost as a gesture of goodwill. The specific line item in question amounted to $330.86, which was not incurred by you or your insurance company. Regarding the A/C service, it is documented in our records that both A/C units were successfully serviced by a master technician on the 10th. Furthermore, your insurance company sent a reimbursement check exceeding $6,000, for which you provided authorization on January 26th to charge your card for these repairs. Additionally, the Service Director allocated an extra $1,250 from the work order to the store, further demonstrating our commitment to assisting you. In response to your latest concern, I want to clarify that your insurance company has already been billed for the work that we duly completed. It is not feasible to reimburse you for items that have already been covered at our own expense.

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20642266
  
  I am rejecting this response because: 1. My insurance company still has not received the reimbursement check for sofa this process started on 9/26/23. 2. Your service tech may have documented that the A/C's were serviced but I assure you they were not, I dont know how they can be serviced and still have debris in the filters.  However I am at the point where I am done with this entire situation, and just want to get my insurance company the money back for the sofa I did not receive. I will say that they last time I spoke to **** he did indicate that I would be receiving a check in the mail. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/20/2023

  ***************,
  We will have the store cancel the previous check and send another to your insurance company, but they will be reimbursed. 

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this as resolved as it will be.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Salem travel trailer from ****** in ************ **. In April of 2023, the camper was totaled out due to hail damage. The insurance company paid their portion, with a refund being sent to ****** in ************ for a service contract. That location was/is permanently closed. No one has any idea where the check went, so we are still paying on a camper that we no longer have, and a new camper. I have called, and visited the ********* ** location and just keep getting a run around from them. This has been going on for 6 months now. The check was for the amount of $2917.30.

  

  Business Response

  Date: 09/25/2023

  ************************,
  We are very sorry for any lack of communication on our end. It sounds that as of September 18th after talking with ******* this was resolved and also had ***************** today September 25th. If there is anything else we can do to help please do not hesitate to reach out.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a appointment July 24. We went over the repairs needed. Was told 2 to 3 weeks onless parts where delay. On 8-16-2023 got a update that they just submitted report to warranty should hear back in 2 to 5 days. **** heard we had approval parts are being ordered. **** notified that we are waiting on two parts the rest of the repairs are done. 9-1 message received stating yes there are items not done need approval from warranty. Have had no updates 9- 15-2023

  

  Business Response

  Date: 09/26/2023

  ********************,
  We understand that you have been waiting for an extended period, and we sincerely apologize for any frustration or inconvenience this has caused. We appreciate your patience as we have been working through the repair process. We understand that you had an appointment on July 24th and were provided with an estimated completion time of 2 to 3 weeks, barring any delays in parts availability. The update that our Service Director provided on September 15th is still the latest update that we have but will have someone reach out as soon as we receive an update.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20610360
  
  I am rejecting this response because:when they receive message fome BBB they said repairs where complete, come pickup your RV. When I arrived they wanted me to sing paperwork saying repairs where finished.  I responded not tell I see the repairs.  Looking over the repairs 2 line items had no work performed on them .7 more  line items where very much incomplete. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/06/2023

  ********************,
  We apologize if presenting these forms seemed forceful in any way and apologize that was how these documents were presented. As for the repairs we are complete with all of them, minus the door which as agreed will be shipped to you. We will provide an ETA when we have one. As for all the line items mentioned we found no issues when diagnosing those items. We could not replicate any errors but repaired the items that we were able to.

  Customer Answer

  Date: 10/07/2023

   
  Complaint: 20610360
  
  I am rejecting this response because:
  Repairs where not completed they worked on 4 line items,  2 more line items they said couldn't work on ,plus the door they mentioned. 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An appointment ready to buy. Minimal time, cash in hand. Asked to finance and agreed. Arrived at the appointment and no one was willing to help.

  

  Business Response

  Date: 09/01/2023

  **********************,

  We apologize for keeping you waiting. Our outfitter was behind a few minutes so was unable to get to you when you arrived. The store's general manager reached out to you this morning via email to schedule an appointment.

• Initial Complaint

  Date:08/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th,2023, my life partner ***************, and I , traveled 440 miles, from our home in ********* ******, headed to ******** *****, to the BISHs RV dealership. The new travel trailer was at the BISHs dealership in ********** *****, when we made our deal, and then trailer was delivered to the ******** location on the 27 of July. We had an appointed time on Saturday the 29th at 11:00am, to begin the routine process of the walk through , checklists, financial etc. BEFORE WE EVER LEFT OUR HOME: *** confirmed with our salesman via telephone, the correct size ball needed for the tow hitch. He was told that it would be 2 ball. Back at the dealership, we have our walk through, going over all of the very specific safety information. We showed the technician the tow set up on our pickup. We had the right size ball , AGAIN the 2 ball was the correct size. The tech even took our adjustable height hitch/ball, for the truck, into his work space, and flipped it, as the new trailer has a higher axle, for off road, needed to be set a little higher than what we had set it at, before we left our home the day before. So we continue with the financial stuff( we pd cash), signed off on necessary paperwork We went out to hook up our new trailer, and hit the road for the 440 miles back home. We never once questioned the knowledge of professional RV business. We made it home safe. First official campout 12 miles down the road from our house, slept in it 4 nights. The road is a secondary highway , with dips, holes curves. You must take it easy, and when you see the **** sign, Traveling at ***** MPH, hit the bump, and our new trailer , popped up, and came off of the hitch. The trailer **** is FRIED, propane tank and bracket damaged,. safety chains FRIED the ball hitch clasp may be damaged, some buckling of the hitch frame. We were so fortunate this did not happen on the interstate freeway, an accident at highway speeds. SOMEONE, could have been killed !

  

  Business Response

  Date: 09/19/2023

  *****************,
  We are extremely sorry for this and are very glad to hear that everyone is safe. I know ********************* has been helping coordinated with our Junction City location to make sure that this repair is being complete. There has been a lot of coordination going on with this but the repairs will happen. If there is any more communication you need or are not getting, please reach out to our Director of ************* who will get you the information you need at ************.

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Condensed version/contact for more details. Purchased new 2022 Bighorn June 29, 2023 at dealer in *******. Submitted credit app on **** website morning of Jun 27. Let salesman ***** know application submitted. Soon after received call from finance **** to discuss details. At end of call they said theyd run numbers/put everything together/call later in day with final details. Im stationed at **********************, SD & not quick drive to dealer so part of details was if I need to go to dealer to sign paperwork or can it be digital. Never received call back. Talked to ***** that night/next morning to get details. He talked to his manager/everything was good to go/wanted to know when we could come in to sign paperwork. We still didnt have details/were walking into the situation blind. He said hed talk to finance next morning. Next morning Jun 29 I told ***** I need finance to call with details. He said finance was about to do remote sign/would call in 20 minutes. 50 minutes went by & ***** said finance would call in few minutes. Another hour went by & still no call from finance. My ******** both needed to take time off from work/buy truck ASAP for this deal. Not knowing if we need to go to dealer along with everything else meant decisions had to be made ************* had 2 days to call/email to get things figured out & failed to give any information. Told ***** if I didnt hear from finance within 2 hours with all information than the deal was off. Very soon after that received notifications about 2 inquiries to my credit/it was run with 2 companies. That showed me my credit was never run previously/things were not good to go like I was told. Finance called soon after to go over APR/term length. That afternoon paperwork was completed/finance said give them ***** minutes/theyd put everything together in a book/email to me. Now Aug 22/still dont have copy of paperwork. Other issues: hidden fees/misled about 1st payment/repair to ceiling poor/issues with ************ cover.

  

  Business Response

  Date: 08/23/2023

  ************,
  We apologize for the lack of communication but I reached out to the General Manager who said he was able to connect with you to answer all of your questions. If there is anything else we can do, please dont hesitate to reach out or contact **************************************. 

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 8 , 2023 I put ****** down on a RV. After a week I called to inform them that the air wasnt working properly.They said the high temperature was normal. I then paid ***** to install ceramic tint to help with the heat. I also spent another ***** on two portable AC units.I called them a week later because my RV was 99 degrees.They came out and one unit was out and the other unit wasnt blowing properly. A week later I call to see what the hold up is and they said we will try this week we have all the parts in.Its triple digits in *****.

  

  Business Response

  Date: 08/21/2023

  *****************,
  We apologize for this issue but have been working the best we can to resolve this. At the time of sale it was working properly and was tested. 8/15 we sent a tech out to you repairing the issue. As of today 8/21 the piece came in and have an appointment with your 8/23.

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Sunset Park Travel Trailer (new) on August 25, 2022. We have used the trailer two times and last week we went to prepare for a trip and the wall covering by the table was wrinkled. It is from a water leak behing the wall. No visible water leak on the ceiling. Called the dealership and was told by ****** in the ****************** that there was no warranty on the trailer, just 90 days on the air conditioner and heating system. We want **** to pay for the materials from Sunset Trailer in ******* and pay for the repair to be done in ****, ** at a RV dealership here as we don't feel we should have to make two 650 mile trips for ************* to repair what is their problem.

  

  Business Response

  Date: 08/21/2023

  ***************,
  We are sorry to hear that you are having issues with your Sunset Park Trailer now but would recommend reaching out to Sunset Park for help on this issue if you do not want to come back to our dealership for help. 

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20492260
  
  I am rejecting this response because: I did contact *************************** and was told by ************* person ****** that there was no warranty on the Sunset Park trailer  that I paid cash for and the trailer was not one year old also ony used twice.  ****** also stated that I would have to pay for the repair.  I also sent ****** pictures of the damage.  ********************* was ************** salesman who also told us if we had any problems we could take the trailer to any ****** location and ****** informed me we could not go to any ****** location other than the ********, ** location.
  
  Sincerely,
  
  ****************************************

  

  Business Response

  Date: 08/28/2023

  ***************,
  Systems such as air conditioners and heating systems do only have a 90-day warranty. If a Bishs near your area is a certified Sunset Part dealer then it can be brought to us for repair, but as stated by ****** this would be at your expense. We are willing to work with you to discount labor rates and adjust the price for the issues you have been having. 

  Customer Answer

  Date: 08/29/2023

  It is difficult to believe that a brand new travel trailer that was under a year old, paid cash for and no warranty on anything - except 90 days on items ****** in Service indicated  I feel like ************* takes advantage of senior citizens and I would not let them work on any RV that I own and I will never refer anyone to any of their highway robbery dealerships.

  Customer Answer

  Date: 08/29/2023

  Addition to message of August 29, 2023 - After paying over $22,000.00 for the travel trailer *************** tried to twist our arm for an extended warranty which we did not purchase.  No wonder ************* wanted to sell us an extended warranty when there was no warranty at all.  Most items you purchase at least have a warranty or a business honors a factory warranty.  ************* wants you to think they are a family owned business and they care about their customers, but  once they have made the sale and you are out the door they don't know who you are and they don't care to take care of your problem with their business.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a camper on 7/17/23 and were told they would handle all of the paperwork that needed to be sent in for registration within 2.5-3 weeks. We waited the 2.5 weeks and no paperwork had been sent. Called at the 3 week **** and the title lady said she was having difficulty figuring out what to send because we bought in ******** but registering in *********. I was told on 8/7/23 that it would be sent out no later than end of the week. This is not including the multiple calls where she wasn't in office and wouldn't give a call back. Today is 8/17/2023 I called our local dmv they didn't have paperwork. I called **** and was hung up on. My partner called and was able to get through and the paperwork has STILL not been sent in. We have 8 more days before we get charged with late fees. There have been numerous phone calls made and no resolution other than "I am working on it" or it will be sent out at a certain time and hasn't been. I would like to register it especially since I've already paid the monthly note.

  

  Business Response

  Date: 08/21/2023

  ********************,
  We apologize for the issues you are having. I asked the General Manager to reach out to you today and sounds like that call happened. We are unfortunately still waiting on the paperwork, but it is supposed to arrive Wednesday. If you need anything else do not hesitate to reach out to him.

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20485082
  
  I am rejecting this response because:
  All of the correct paperwork was not sent. The *** rejected the paperwork because a signature was missing and the itemized bill of sale. This is after they contacted the dmv to confirm. and we had to pay off the camper we traded in because they paid all but $82. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/31/2023

  ********************,

  You have our General Manager's number who said he is more than willing to help work through these issues. Would you mind giving him a call do discuss this and answer any/all questions you have.

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Alpha Wolf Cherokee trailer from ************************************************* on June 16, 2021. I purchased it for *********, with $1,000 cash deposit & then I put $8,000 down, so I financed it for $40,047.97. The trailer is a lemon. I want all my money back and they can take the trailer back.

  

  Business Response

  Date: 08/21/2023

  ***************************,
  We have responded several times now to this matter. We do apologize for the issues you have had but the Director of ************* at Corporate as well as the stores General Manager have both said no for various reasons while still giving you potential options going forward. We do have a three-day buyback policy but you have had this unit for over two years now. Various issues you never made us aware of so, were unable to assist. Again, if you are unhappy with your unit at this point we have offered several resolutions for that.

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20481830
  
  I am rejecting this response because: You have not given me any reasons as to how and why you came to your discission. Every time I have had an issue with my trailer I have told ** about it, for you guys to fix. You have had this trailer 75% of the time out of the 2 years I have had it, saying you have been waiting for parts. I put a list together of everything that is wrong and has gone wrong with the trailer and I have been trying to talk to the Director of customer care for the past 2 weeks and he just ignores my calls. 
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 08/28/2023

  I have attached my text messages with ****** service employee **. Also I have attached the pictures of things that are wrong with my trailer. I also have emails that were sent between me and ** with more things that were wrong with my trailer if you'd like those. Would you like my call log as well?

  Thanks,

  *******
  

  Customer Answer

  Date: 09/05/2023

  I have attached the emails & text messages that I had with ***** at ******, my phone call log to ******, the pictures that I gave ****** the first time I took it in.

  

  Business Response

  Date: 09/08/2023

  ***************************,
  The biggest reason remains the same. This has been in your possession for two years and only since the Spring have you asked about a buy back. Our policy is a three-day no questions asked return, and sometimes will work with customers who have had their unit up to a month dependent on the severity of issues. ***************************, we have continued to work with you on these repairs and ********************* has broken down that 75% of two years number with you on why that is not accurate. As for the ignored calls, the Director of ************* has been involved in this since it was brought up and has responded with the same response through three different medians now. We are very sorry to hear about your issues.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20481830
  
  I am rejecting this response because: I have been in contact with your company from the very beginning letting you know what was wrong with the trailer. They said theyd order the parts and get it fixed. I was very hopeful that everything could get fixed. It took over 6 months for you guys to get some of the parts the first time. If I would have known this is where I would be with the trailer, I would have given it back. The reason why I want my money back is because things are not fixed, and things keep breaking or not working. Im done waiting for you guys to fix everything. All you have done is give me the run around. The toilet has been changed 3 times and the leak is worse and the toilets wobbles when you sit on it now, which most likely means the sub-floor is rotting. The kitchen faucet has been replaced 2 or 3 times and it still leaks. I was also told that the guy that worked on my trailer the first time got fired because he couldnt do his job right. Which I see because the things he supposedly fixed are back with the same problems. You need to take responsibility.
  I have all the phone records on when Id call the dealership, emails I sent ***** with the pictures of things that went wrong and text messages. 
  ****** the director of communications has not been in contact with me after I spoke to him the first time. All he did was send me an email saying that you wouldnt take back the trailer, with no explanation. I emailed him back and sent him the list of everything that is wrong with the trailer asking him to re-review it. I tried to get a hold of him for 2 weeks. I finally got a hold of ***** and asked if they could re-review it and he said ****** would have to do that. I told him I have been trying to get ahold of him, but he would not return my calls. ***** said he would talk to ****** and have him give me a call back. I still did not hear from him until a week later, and all he did was send a text message. He didnt have the decency to call and talk to me on the phone. 
  
  I believe youre just railroading me because Im a woman. 
  
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 09/26/2023

  If they won't take it back, then who's going to fix my trailer. They owe me all that is listed that is wrong with my trailer.