Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  5376 Hutton Dr Urbana, IA 52345-9068

• 

  Bish's RV, Inc.

  1120 Fort Crook Rd S Bellevue, NE 68005-2937

• 

  Bish's RV, Inc.

  8910 Burge Ave North Chesterfield, VA 23237-2962

• 

  Bish's RV, Inc.

  2621 Granite Peak Dr Cheyenne, WY 82007-3801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Alpha Wolf Cherokee trailer from ************************************************* on June 16, 2021. I purchased it for *********, with $1,000 cash deposit & then I put $8,000 down, so I financed it for $40,047.97. The trailer is a lemon. I want all my money back and they can take the trailer back.

  

  Business Response

  Date: 08/21/2023

  ***************************,
  We have responded several times now to this matter. We do apologize for the issues you have had but the Director of ************* at Corporate as well as the stores General Manager have both said no for various reasons while still giving you potential options going forward. We do have a three-day buyback policy but you have had this unit for over two years now. Various issues you never made us aware of so, were unable to assist. Again, if you are unhappy with your unit at this point we have offered several resolutions for that.

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20481830
  
  I am rejecting this response because: You have not given me any reasons as to how and why you came to your discission. Every time I have had an issue with my trailer I have told ** about it, for you guys to fix. You have had this trailer 75% of the time out of the 2 years I have had it, saying you have been waiting for parts. I put a list together of everything that is wrong and has gone wrong with the trailer and I have been trying to talk to the Director of customer care for the past 2 weeks and he just ignores my calls. 
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 08/28/2023

  I have attached my text messages with ****** service employee **. Also I have attached the pictures of things that are wrong with my trailer. I also have emails that were sent between me and ** with more things that were wrong with my trailer if you'd like those. Would you like my call log as well?

  Thanks,

  *******
  

  Customer Answer

  Date: 09/05/2023

  I have attached the emails & text messages that I had with ***** at ******, my phone call log to ******, the pictures that I gave ****** the first time I took it in.

  

  Business Response

  Date: 09/08/2023

  ***************************,
  The biggest reason remains the same. This has been in your possession for two years and only since the Spring have you asked about a buy back. Our policy is a three-day no questions asked return, and sometimes will work with customers who have had their unit up to a month dependent on the severity of issues. ***************************, we have continued to work with you on these repairs and ********************* has broken down that 75% of two years number with you on why that is not accurate. As for the ignored calls, the Director of ************* has been involved in this since it was brought up and has responded with the same response through three different medians now. We are very sorry to hear about your issues.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20481830
  
  I am rejecting this response because: I have been in contact with your company from the very beginning letting you know what was wrong with the trailer. They said theyd order the parts and get it fixed. I was very hopeful that everything could get fixed. It took over 6 months for you guys to get some of the parts the first time. If I would have known this is where I would be with the trailer, I would have given it back. The reason why I want my money back is because things are not fixed, and things keep breaking or not working. Im done waiting for you guys to fix everything. All you have done is give me the run around. The toilet has been changed 3 times and the leak is worse and the toilets wobbles when you sit on it now, which most likely means the sub-floor is rotting. The kitchen faucet has been replaced 2 or 3 times and it still leaks. I was also told that the guy that worked on my trailer the first time got fired because he couldnt do his job right. Which I see because the things he supposedly fixed are back with the same problems. You need to take responsibility.
  I have all the phone records on when Id call the dealership, emails I sent ***** with the pictures of things that went wrong and text messages. 
  ****** the director of communications has not been in contact with me after I spoke to him the first time. All he did was send me an email saying that you wouldnt take back the trailer, with no explanation. I emailed him back and sent him the list of everything that is wrong with the trailer asking him to re-review it. I tried to get a hold of him for 2 weeks. I finally got a hold of ***** and asked if they could re-review it and he said ****** would have to do that. I told him I have been trying to get ahold of him, but he would not return my calls. ***** said he would talk to ****** and have him give me a call back. I still did not hear from him until a week later, and all he did was send a text message. He didnt have the decency to call and talk to me on the phone. 
  
  I believe youre just railroading me because Im a woman. 
  
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 09/26/2023

  If they won't take it back, then who's going to fix my trailer. They owe me all that is listed that is wrong with my trailer. 

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/24/2023, I purchased a new ******* River Grey Wolf travel trailer from ****************************************** for approximately $40,000. The purchase price included additional warranty and roadside assistance / emergency assistance. The travel trailer was utilized for a camping trip from 06/30/2023 - 07/06/2023. The trip never involved traveling off road or over any rough terrain. Upon returning from the trip, the slide out broke. It would not close, and was making very loud grinding noises. The emergency assistance company was contacted immediately, but advised we would have to pay $8,000 out of pocket to have it repaired or towed. Working with our sales person between 07/08/2023 - 07/10/2023, we were able to get it towed on 07/10/2023 to ****** for repair. We were told this was a known issue for ******* River travel trailer slides, and the slide rail system would be replaced. As of 08/15/2023, we have been unable to get any ETA on repair, and now we cannot get the service department or management to return any of our phone calls. We have no status on when or if we will get our trailer back. We have now missed 5 planned camping trips and are making monthly payments for a trailer we do not even have access to. We have talked with the service department at ***********************************************, ***** (in sales), and **** (Manager) with no resolution and now no returned phone calls.

  

  Business Response

  Date: 08/21/2023

  ***********************,
  We apologize for the issues you have had and the lack of communication. The slide rack was received on 8/18 and was then dispatched to the shop 8/19. As for the additional repairs requested on 8/17, we have still not been authorized by the manufacturer. We have not received the shower walls but the slide will be repaired by end of day tomorrow 8/22.

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20472376
  
  I am rejecting this response because:

  We were told approximately four weeks ago the two door locks and shower repair were complete and the only delay was the slide.  There seems to be a lot of miscommunication.  Is there an ETA on what is left to be repaired?  We have now been without our trailer for six weeks.  

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/30/2023

  ***********************,

  We apologize for delays in getting through the warranty process and all of the time without your unit. The last update provided is still the current situation but will ensure that your service advisor reaches out with any updates. 

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and I bought a camper each from Bishs in ********. Our sales man and finance department were top notch. Dealing with the service department and the service manager ********** has been a nightmare. For over a month we have been waiting for a new awing for our camper and a new refrigerator for or sons camper to be drop shipped to us from warranty. Countless phone calls to ********* with him telling me that the stuff has been shipped and that he will get me the tracking information and nothing. Countless messages to the corporate office with no return phone calls. Finally call today ********** is not in and the young lady working in service tries to look for any information and there is no information about either camper that she can find. I am at my **** end with dealing with all of this.

  

  Business Response

  Date: 08/08/2023

  ****************,
  We apologize for the issues you and your son are having. The team in ******** has been trying its best to help you out with the situation you are in but has been difficult in the absence of a thorough diagnosis.We have supplemented this diagnosis via phone the best we can. Additionally, at your request both the service manager and general manager do not communicate with you. As for an update on your awning our service manager will still provide the tracking number to you but has been shipped to your location to be installed. As for your sons unit LCI confirmed that his parts will be delivered to your address tomorrow. 

  Customer Answer

  Date: 08/08/2023

  The awning has not been shipped or received. And as far as parts for my sons refrigerator ********** said they were supposed to ship a whole refrigerator. And he still hasnt given me the tracking information for the awning. And the only one that I said that I didnt want to talk to was **********. When I talk to the store last Thursday, the awning still hadnt been shipped.

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20427540
  
  I am rejecting this response because: if the awning had really been shipped like you say how come, I have not been provided with the tracking number? It has not been received to the address that you said it has been shipped to. Why havent you given me the tracking information like you said two weeks ago? As for my sons refrigerator you were supposed to replace the whole refrigerator. We bought the extended warranties thats what theyre for, and if youre not going to abide by them, then you can refund the money on both. The only person that I said I did not want to talk to is **********, because all he does is lie. And Im not the first person with this complaint, there are many many others. My time is just a valuable as your time. And wasting it calling ********** every week. Trying to find out information is absolutely ridiculous.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/21/2023

  ****************,
  We are not going to publicly post your tracking information but if you reach out to ************************************** we can provide that to you. Warranty approved the parts for the repair and we do not dictate what they approve. If you would like to cancel your extended warranty, please reach out to the finance department to fill out the necessary paperwork. You are *********** your opinion but your opinion of ********** is in the minority. Out of respect for your wishes we will not have him communicate with you anymore.

• Initial Complaint

  Date:08/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was ready to purchase an rv. Called Friday to make sure rig was set up with power propane and water during the weekend to be ready for 3rd party inspection. None was done. Essentially dont get my full inspection i paid a nice ***** for. My inspector was to transport the vehicle the next day if all went well but was sent home because the service department needed more time to complete items of concern. Or maybe they didn't want my inspector double checking the work? Then, on my own, found out the vehicle had been in a flood! They didn't know they say! Even though they inspect it themselves.. No mention of a price change until pressed and then they came back with 2 grand off. Excuse me? So I'm supposed to think you didn't know and if you didn't, this is a huge deal and 2k doesn't cover thee potential damage that will undoubtedly unravel! So now I am out the inspection, the deposit, and a month of rent at a nice rv park.

  

  Business Response

  Date: 08/11/2023

  *******************,
  We apologize for the hold-up and issues you have had. The image shared of the unit being in water was news to us especially since we did not find any water damage in the unit. We have already made an adjustment.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20419669
  
  I am rejecting this because there is rust all along the chassis, the kitchen slide isn't coming out properly, the generator was having issues,  the water at least came up to the battery. Not to mention an entire window that was removed and is not sealed flush. All issues not resolved since it was dropped off on your lot 6 months ago. So I don't believe you when you say there is no damage. A fair price would accommodate this. Even a fair trade of offering maintenence to prove you stood by your word would have kept the conversation going. 2k off after a picture like that was uncovered, is insulting. You would not accept a flooded vehicle for that little off so don't expect your clients to.
  

  

  Business Response

  Date: 08/22/2023

  *******************,
  We have already adjusted the amount of your purchase to the amount we have deemed fair and are sorry to hear that you do not feel it is adequate. As for your issues brought up by your inspector, we have resolved.The slide was fixed by us, and the generator did not have issues at the time of purchase.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally purchased our camper from ************* in ******** off overland rd on February 2022. No issues with camper. About two weeks ago our lights begin to flicker and other issues with power start occurring. We do our own testing on camper and determine it is battery and have discovered its leaking battery acid in storage box. Reach out to ************* 6 different times within that week. Request a appt via text, leave voicemails, send email for service appt, and no response. I finally call sales number as flickering is getting worse and we are about to head on trip. Transferred to service but still no answers. Finally two weeks later I receive a call from service department appointment scheduler. We discuss what is occurring she pulls up my account via phone number and advises me battery is under warranty come right in and grab a new one from parts department after they test your bad one. Husband brings battery in and speaks with ***** service employee. He advises us its going to take 2 days. My husband states we need one now and I know its bad can we purchase this and get refund if it tests bad, ****** the manager states yes that will work for us. Go back two days later battery has tested bad and we were also told by ***** it was a 2021 battery in our brand new 2022 battery. My husband had to them spend an hour talking to another sales employee because ****** was not there and we were only refunded 85 dollars after battling them even though they placed a 2021 battery in our camper. We were told batteries are only covered for a year at this second visit but ****** the manager stated he would allow this since it was a 2021 battery and the appointment scheduler stated our battery was under warranty. We would like this issue addressed and a full refund as we were lied to which caused us to spend more money on a inflated battery from **** instead of just buying a battery on our own for a lower price under the Verbal agreement ****** gave my husband on a refund.

  

  Business Response

  Date: 07/17/2023

  *********************,
  We apologize for the delays and lack of communication.Also, we apologize if there has been some sort of miscommunication over reimbursing you for new batteries. I just reached out to ***** and confirmed that they will make this right with a full reimbursement for these batteries.If there is something else we can do to help, please do not hesitate to reach out to us and again apologize for this issue.

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 08/08/2023

  Hello, it has been about 2 weeks since the complaint was issued and I have not received a follow up from the company regarding my refund. And I have attempted to contact them and no response. 

  

  Business Response

  Date: 08/21/2023

  *********************,

  A reimbursement check as issued 7/20

  Customer Answer

  Date: 08/21/2023

  The check was never received on my end Id like to know what address they have on file as I was never reached out to to verify address and when we bought camper we lived at a different address. I would have appreciated a phone call prior to check being sent to verify check ended ** in correct location. If they check their financial records they will see that check was never received or cashed. I have been more than patient about this and not sure why I cant seem to get a hold of anyone about this. 

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20323763
  
  I am rejecting this response because:
  I have not received check and if you check your financial records that check was not cashed. I did not receive a call to verify address of where check would be sent to as when we purchased camper we lived at another address than our current address. Id like the check re issued and sent to my current address in meridian. 
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/22/2023

  *********************,

  Please send an updated address to **************************************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2012 Keystone Sprindale 26 ft bunkhouse that experienced wind damage. I filed a claim with my insurance company for repairs after taking my camper to the ************* location in March. I gave them 3 months for the repair and it didn't get done. Eventually the parts came in and I was told they were damaged. Why did it take 3 months to order siding? Then they had me come in and pick up the camper since I had a trip planned on memorial day weekend. After bringing it home I found that they had disconnected my solar panel so the batteries were dead. I purchased new batteries not realizing the issue to experience sparks and smoking from ******************* at the solar panel control where the wires were damaged. They took responsibility for it and I brought the camper back and was told they would mail me a check for the batteries and the camp fees that were lost. They then had the camper all the way to June 30th after several promises that it would be available sooner. They called on the 30th and said that my instant water heater was damaged. I couldn't believe it....they said it wasn't winterized correctly but I told them I had with antifreeze and everything. I said that they were responsible for leaving my camper out during freezing months but that I would take 50 percent of the responsibility for repair. They quickly jumped on that solution and said they would mail me a check. I told them I couldn't trust their word as I had been waiting on a check for the battery camp fees since memorial day and nothing arrived. So the ** wrote my a check from his personal bank account to reimburse me for these items. I was good there and let them know how I won't be bringing back future business. I signed over the insurance check and they pulled the camper out....big mistake. They hadn't finished the work! The diamond plate on the front was still damaged and the decals are missing where they replaced the siding. When asked they said that ******** doesn't make the decals and that they would order the diamond plate to get it replaced asap. I called today to follow-up and had to put several calls in. **** finally called me back and said that they will no longer work on my camper to finish the job. He said they will send me the insurance funds for the part and labor and when asked why they won't finish the job it is because they don't like that I'm upset with them. Then he also stated that they provided free labor on my camper.....for the items they screwed up!!! He asked me if I wanted to pay for that labor to continue doing business. I told him this all wasn't okay and I would take the camper elsewhere and he hung up the phone on me. These people are dishonest crooks!

  

  Business Response

  Date: 07/12/2023

  ******************,
  We apologize that you feel the solutions and work we have provided were not adequate. There seems to be a few things we would like to address from your comments. In order, the three months it took for your siding to arrive, we do apologize but this is near industry standard unfortunately especially for a 2012 unit. The siding was sent to us damaged two times and then to make sure we did not keep you waiting any longer we resorted to other means of sourcing this material. Additionally, insurance did not approve us to start work on your unit for over a month. Your drop off date was 3/21 and insurance officially approved this work on 4/22. In regard to your battery issues, we do not take responsibility for that to be clear. This was wired incorrectly by yourself and because we care about our customers, we fixed this as a goodwill gesture by being willing to reimburse the batteries as well as comp the labor associated with this repair. Another goodwill gesture we offered was with the incorrect winterization of your unit. This was in fact winterized incorrectly by yourself leading to associated issues that we were willing to participate in financially to help. To further prove the extent of generosity the store was willing to go to, the stores General Manager wrote you a check from his own personal bank account to ensure that you were being taken care of. It sounds that we have not met your expectations and as stated by yourself you do not want to conduct business with Bishs anymore. So, to stand by **** offer, we can order the diamond plate for the front cap, reimburse the labor paid to us from your insurance company for the front cap, and as stated Keystone no longer makes these decals for your unit, so we are unable to fulfill that part of your request.

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20306386
  
  I am rejecting this response because:  The business entered in a contract to complete this work.   They took the funds for the job knowing that they hadn't finished the job.   I was told this would get resolved and provided a solution for the decals but because I was upset they decided they were tired of me and told me whatever they could to get me out the door.   Now that I'm following up they are refusing to complete the task at hand.   It is fraud to take payment and not to complete the work paid for.   I should have inspected everything prior to payment.   I know better now.   This has been a horrible experience with no accountability on ******.   Why would they pay me for damaged parts in the amount of $1,000.00 if they weren't at fault.   That's a lot of money for "goodwill".  I have still yet to be contacted regarding the pickup of a check for reimbursement for the diamond plate, the decals, and the labor associated with it.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/21/2023

  ******************,
  When we accepted this work, we were unaware that Keystone no longer made the required decals to complete this work. As for workable solutions to resolve the decals specifically, we want to be able to stand behind the work that we do and would not be able to with the solutions we have available. As for our Goodwill gesture, customers are our number one priority. Again,we do not take responsibility for either or the subsequent damage caused by ************, this was purely in good faith. I will contact the store to have someone reach out about that reimbursement.

• Initial Complaint

  Date:07/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a camper in January. The first issue is it has been 7 months since we bought the camper and we have not gotten the plates for it. First it was a safety inspection issue. Then we were told there is no such thing. After that we were told we had to pay an additional $700 in sales tax after we had already paid for the camper and brought it home. They did agree to pay the $700 and that has been taken care of. But we still do not have our plates. They said it has been taken care of and we should get them in the mail. That was a week or 2 ago. So those may be in the mail and we just havnt received them yet. Second issue is we have a warranty on this camper and the tires that came on the camper were bad and I had to replace all 4. It was over $1000. Every time I bring this issue up with them we get no response. I bought those tires on Mothers Day. They said they would reimburse us. We still have not received any reimbursement for those tires. The lack of communication on their part is terrible. I would just like to get reimbursed the amount of the tires like they said they would.

  

  Business Response

  Date: 07/13/2023

  ********************,
  We apologize for all of the issues but do appreciate your patience with us. After having a chance to investigate this more, the plates have been handled. If you do not receive them within the next **** days, please reach out to ************************************** and we will make sure to have you connected with the appropriate people at the store. As for the tire reimbursement, the check was sent yesterday (July 12th)so we do apologize again for the delay on that but is in fact now on its way.

  

  Business Response

  Date: 07/13/2023

  ********************,
  We apologize for all of the issues but do appreciate your patience with us. After having a chance to investigate this more, the plates have been handled. If you do not receive them within the next **** days, please reach out to ************************************** and we will make sure to have you connected with the appropriate people at the store. As for the tire reimbursement, the check was sent yesterday (July 12th)so we do apologize again for the delay on that but is in fact now on its way.

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20285235
  
  Yes we have received the plates. 
  

  I also had a issue with the reimbursement of the tires. I still have not received that. I was told by *** that she sent the check in the mail on July 7. 
  
  *************************

  Customer Answer

  Date: 07/21/2023

  Yes, I have received the reimbursement check. Waiting for it to clear the bank. My bank put it on hold until Tuesday 7/25/23

  Customer Answer

  Date: 08/03/2023

  Yes everything has been received. We can proceed to close this complaint. Thank you

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we arrived on Coldwater, MI store on June 9th, 2023 we told salesman we were looking for an off-grid premium unit. Finally shown an Ember 21MRK sitting off to the side of lot. We found out later it had come back from a show. We were given the impression it was the only 21MRK on lot. Floor plan met our needs. Asked if it was solar/battery, told didnt know specs, but it had solar on the roof. We put a deposit down, came for pickup following Thursday, June 15th, 2023; we noticed another Ember 21MRK in the service bay? Sat down with the finance guy, he brought out the contracts and the price was $5000 higher than our purchase agreement from the week before. He came back 30 minutes later with revised contract. By now, close to closing time, we had a 5 hour drive home. The revised contract had wrong info all through it, had to correct and initial. Walk through unit found side windows all scratched up. New windows to be shipped to me for self install. Also no lithium battery, told they arent ordered that way, are expensive. Brought unit home, parked it. Then we we see they are listing on website identical 21MRK with lithium battery for same price we paid. Saw on our contract we were also overcharged $500 for service never performed (hitch and battery?) Contacted Bishs Monday, 19th, requested swap for 21MRK with battery and undamaged windows and refund of erroneous charges. No response until Weds 21st; was told manager would contact. No response. Emailed manager on 24th asking for resolution. No response. We were given a damaged show model with no discount, with no lithium battery, and charged for erroneous service. They have a 72 hour return policy, which would have been Sunday night, 18th; we contacted them next business day for resolution. Will cost me $5,000 to add battery and attempt window replacing myself. We have email, text messages, etc. to document.

  

  Business Response

  Date: 06/28/2023

  ******************,
  Thank you for reaching out and allowing us the opportunity to go over all of this with you. We received your letter as well so please let this serve as a response on both fronts. We apologize for the ad hoc nature of your visit on June 15th, but we had you scheduled for an 11 AM appointment. Your letter seemed to focus on the timeline with us on the 15th,but your arrival at 3:30 PM had us scrambling a bit to make sure that we took care of you as well as other customers who had appointments. We apologize for the hour we had you out by as well as other issues with the finance department outlined.To clarify your main issue of another Ember 21 MRK coming with lithium batteries and premium instahot truma water heater; we do have another unit but does not come stock with those options. On our website it gives you the option for those additions on the other unit. These are identical units other than your unit being a few days newer. As for the severely scratched windows we are more than willing to have your unit brought in to look at the scratches and have that submitted to warranty. Additionally, we would reimburse you for fuel and time for that repair. The last piece being the two service charges and you are correct that we do owe you for the hitch. We will have the store reimburse you for that and do apologize. The battery charge is something that we did do and that is our standard charge. We hope that this answers your questions and again apologize.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an rv from bishs in ********* in September of 2022. From the start, there have been issues and lies told to us. To come to a resolution, they offered us a deal on an extended warranty which we accepted. We used our camper for the first time over the weekend, and we have water failure everywhere. I contacted our warranty company and even though we have the contract and check showing it was paid, bishs again failed us and never submitted our warranty information. I have water actively leaking through my floor and can't file a warranty claim because of their negligence in following through. They took our money but never submitted our contract for our warranty. The damage to our rv is actively getting worse and I can't get anyone to talk to me on the phone. We feel they should submit the warranty and pay for it, as the damage at this point is 100 percent their fault. We can only mitigate the damage but if we can't file the warranty we paid for, it's their fault.

  

  Business Response

  Date: 06/21/2023

  ****************,
  We apologize for all the confusion and issues. It shows you talked with the Director of ************* yesterday (June ********** this issue and he will work with you and the store to ensure this is resolved.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20206878
  
  I am rejecting this response because:

   

  there is still zero resolution and we have a severely damaged product. I spoke to corporate because I reached out myself. The dealership in ********* has provided nothing. I've made my minimum demand to the corporate person of a refund of our payment for the warranty and the dealership can pay for it out of their own pocket. Beyond that all the windows don't work which they never notified us of. We want those fixed as well. And MORE should be done. Tbis is ridiculous at this point 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/28/2023

  ****************,
  We apologize for the delay, but your warranty has been active now for a few days as expressed to you.As for your demands we have already discounted the warranty over $3,000. This unit was sold As Is in regard to the windows but are more than willing to look at those through warranty.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20206878
  
  I am rejecting this response because:

  I paid for the warranty in October and it wasn't activated until July. That's negligent. 8 months of my warranty wasn't active because of the continued negligence in coldwater. The only reason this was discovered was because of me, not any follow up by bishs. If more of the components on the every Bosh's sold me hadnt failed, my money would have been kept and I wouldn't have received the product I paid for.

   

  Also, I have the emails detailing the warranty cost. It wasn't a **** discount. That, as with everything else I've received from your dealership, is and has been false. I have every email from every person from coldwater through this fiasco going back to last year. We certainly understand as is, to insinuate we don't is insulting. But to not inform the consumer of faulty tires, faulty electrical, faulty plumbing, faulty audio, faulty windows, not holding up on promised we paid for (winterizing, propane, battery) and then lying about it - that's not 'as is', that's shady salesmanship, deceit, and frankly taking advantage of a buyer paying 30+ thousand for a piece of junk you're dealership well knew was faulty all over and you deceived us by not disclosing not just a few, but NONE of these issues.

   

  it's shameful.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested repairs of lights that no longer worked on a trailer that had been in a pasture with goats. It is a **** two horse trailer. They provided an estimate for roughly $3500 (documents will be provided)- to not only repair the lights but to upgrade the system including upgrading amps and brakes etc. They estimated it would take ****hrs in labor- ~$3,572.40 (estimate provided)We refused these upgrades/repairs and were required to pay $229 diagnostic fee to get our trailer off their lot. (Document provided for charge)We took the trailer to a licensed trailer repair company and made the same request of them- to get the lights functional. They made the repairs for $355 (invoice provided). Our trailer now is functional and in use. We took this trailer to two different companys and made the same request. Fix the lights that are no longer work. The first- Bishs said it would be ~$3500 in repairs and charged $229.00 The second- fixed the problem for $355.00 This calls into practice their integrity as a business and not only would I like a refund for gross overcharge but also want this on record so others that come across same issue are aware they have done it before.I made attempts at resolving this internally with first the service manager and then the dealership support manager to no avail. We asked for a service they initially said they could provide when we talked with them on the phone about repairing trailer lights. Once they had the trailer they said much more needed to be done which was not the requested serviceAND another company fixed the problem for almost as much as Bishs charged us to look at the trailer. How this isnt fraud I dont know.

  Customer Answer

  Date: 05/24/2023

  I would also like to submit a recorded conversation between myself and ****- the service manager in which he stated he would be refunding me. 

  He later then refused the refund he previously said he would be giving. 

   

   

   

   

   

  Sent from my iPhone

  

  Business Response

  Date: 05/31/2023

  *************************,
  We do apologize that this is the perception that was given off. To elaborate more on a few items if they have not already been explained to hopefully change your mind. Your safety is what we were looking at when the diagnosis was written up. We wanted to ensure that this is roadworthy, and the entire system is interconnected so there was a lot more that needed to be replaced or assessed than the other dealer you went to. From the looks of this they bypassed everything to make one set of lights work which does not review this in a holistic capacity so we would not want to put our stamp of approval on this. I hope you can understand where we were coming from and that we were not trying to be malicious in any way. That being said yes, we can of course refund you the diagnosis fee. We do have to say though that there is a signed drop off form from you stating you would pay this fee and that we did not charge for the 2-3 hours of work we did do.

  Customer Answer

  Date: 06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 06/21/2023

  Previous complaint- 0787b7d3-9d93-4b09-b9cf-7085042f3ef2 I filed this complaint because they did not follow thru with their promise of returning money for a very subpar interaction with their service department. I provided a phone recording of myself and a manager in which he stated he would return the money and then later they changed their story and did not refund the money. I filed complaint with BBB providing all the information. They responded via BBB and stated they would refund the money. I have waited almost one month and still not received the refund. When I look on other BBB complaints I see they have done this before.
  

  
  

  Refund

  

  Business Response

  Date: 06/22/2023

  *************************,
  
  We apologize for the delay but I have contacted the store today (June 21st) to make sure that they send that reimbursement check.