Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  PO Box 160 Meridian, ID 83680-0160

  
• 

  Bish's RV, Inc.

  1120 Fort Crook Rd S Bellevue, NE 68005-2937

• 

  Bish's RV, Inc.

  845 E 1100 S St American Fork, UT 84003

• 

  Bish's RV

  891 E Chicago St Coldwater, MI 49036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an rv from bishs in ********* in September of 2022. From the start, there have been issues and lies told to us. To come to a resolution, they offered us a deal on an extended warranty which we accepted. We used our camper for the first time over the weekend, and we have water failure everywhere. I contacted our warranty company and even though we have the contract and check showing it was paid, bishs again failed us and never submitted our warranty information. I have water actively leaking through my floor and can't file a warranty claim because of their negligence in following through. They took our money but never submitted our contract for our warranty. The damage to our rv is actively getting worse and I can't get anyone to talk to me on the phone. We feel they should submit the warranty and pay for it, as the damage at this point is 100 percent their fault. We can only mitigate the damage but if we can't file the warranty we paid for, it's their fault.

  

  Business Response

  Date: 06/21/2023

  ****************,
  We apologize for all the confusion and issues. It shows you talked with the Director of ************* yesterday (June ********** this issue and he will work with you and the store to ensure this is resolved.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20206878
  
  I am rejecting this response because:

   

  there is still zero resolution and we have a severely damaged product. I spoke to corporate because I reached out myself. The dealership in ********* has provided nothing. I've made my minimum demand to the corporate person of a refund of our payment for the warranty and the dealership can pay for it out of their own pocket. Beyond that all the windows don't work which they never notified us of. We want those fixed as well. And MORE should be done. Tbis is ridiculous at this point 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/28/2023

  ****************,
  We apologize for the delay, but your warranty has been active now for a few days as expressed to you.As for your demands we have already discounted the warranty over $3,000. This unit was sold As Is in regard to the windows but are more than willing to look at those through warranty.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20206878
  
  I am rejecting this response because:

  I paid for the warranty in October and it wasn't activated until July. That's negligent. 8 months of my warranty wasn't active because of the continued negligence in coldwater. The only reason this was discovered was because of me, not any follow up by bishs. If more of the components on the every Bosh's sold me hadnt failed, my money would have been kept and I wouldn't have received the product I paid for.

   

  Also, I have the emails detailing the warranty cost. It wasn't a **** discount. That, as with everything else I've received from your dealership, is and has been false. I have every email from every person from coldwater through this fiasco going back to last year. We certainly understand as is, to insinuate we don't is insulting. But to not inform the consumer of faulty tires, faulty electrical, faulty plumbing, faulty audio, faulty windows, not holding up on promised we paid for (winterizing, propane, battery) and then lying about it - that's not 'as is', that's shady salesmanship, deceit, and frankly taking advantage of a buyer paying 30+ thousand for a piece of junk you're dealership well knew was faulty all over and you deceived us by not disclosing not just a few, but NONE of these issues.

   

  it's shameful.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested repairs of lights that no longer worked on a trailer that had been in a pasture with goats. It is a **** two horse trailer. They provided an estimate for roughly $3500 (documents will be provided)- to not only repair the lights but to upgrade the system including upgrading amps and brakes etc. They estimated it would take ****hrs in labor- ~$3,572.40 (estimate provided)We refused these upgrades/repairs and were required to pay $229 diagnostic fee to get our trailer off their lot. (Document provided for charge)We took the trailer to a licensed trailer repair company and made the same request of them- to get the lights functional. They made the repairs for $355 (invoice provided). Our trailer now is functional and in use. We took this trailer to two different companys and made the same request. Fix the lights that are no longer work. The first- Bishs said it would be ~$3500 in repairs and charged $229.00 The second- fixed the problem for $355.00 This calls into practice their integrity as a business and not only would I like a refund for gross overcharge but also want this on record so others that come across same issue are aware they have done it before.I made attempts at resolving this internally with first the service manager and then the dealership support manager to no avail. We asked for a service they initially said they could provide when we talked with them on the phone about repairing trailer lights. Once they had the trailer they said much more needed to be done which was not the requested serviceAND another company fixed the problem for almost as much as Bishs charged us to look at the trailer. How this isnt fraud I dont know.

  Customer Answer

  Date: 05/24/2023

  I would also like to submit a recorded conversation between myself and ****- the service manager in which he stated he would be refunding me. 

  He later then refused the refund he previously said he would be giving. 

   

   

   

   

   

  Sent from my iPhone

  

  Business Response

  Date: 05/31/2023

  *************************,
  We do apologize that this is the perception that was given off. To elaborate more on a few items if they have not already been explained to hopefully change your mind. Your safety is what we were looking at when the diagnosis was written up. We wanted to ensure that this is roadworthy, and the entire system is interconnected so there was a lot more that needed to be replaced or assessed than the other dealer you went to. From the looks of this they bypassed everything to make one set of lights work which does not review this in a holistic capacity so we would not want to put our stamp of approval on this. I hope you can understand where we were coming from and that we were not trying to be malicious in any way. That being said yes, we can of course refund you the diagnosis fee. We do have to say though that there is a signed drop off form from you stating you would pay this fee and that we did not charge for the 2-3 hours of work we did do.

  Customer Answer

  Date: 06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 06/21/2023

  Previous complaint- 0787b7d3-9d93-4b09-b9cf-7085042f3ef2 I filed this complaint because they did not follow thru with their promise of returning money for a very subpar interaction with their service department. I provided a phone recording of myself and a manager in which he stated he would return the money and then later they changed their story and did not refund the money. I filed complaint with BBB providing all the information. They responded via BBB and stated they would refund the money. I have waited almost one month and still not received the refund. When I look on other BBB complaints I see they have done this before.
  

  
  

  Refund

  

  Business Response

  Date: 06/22/2023

  *************************,
  
  We apologize for the delay but I have contacted the store today (June 21st) to make sure that they send that reimbursement check.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases a truck camper from *************************** 5/18/22. I took it ****** located in *************, ****** to get the unit into fix the electrical issues, mold and other issues on 11/14/22. Once they started working on it they decided they couldn't not repair the issues because they were so major. This is from the tech - "Water coming in from multiple voids in sidewall seals, sidewall, front cap/real cap is for peel and seal. Unit needs full peel and seal and porch light needs to be installed correctly and sealed front overhang for prime being area that needs the wood panel. And cabinets need to be pulled and replaced from water damage from seal failure. Both front lift jacks are starting to pull out of wall from water damage to the panel from half way back from front cap to rear and front wall, had water DUMPING out from under the cab to unit window, unscrewed split rail and had 5 gallon buckets drain from mid seam under hang." Bishs then said they would be sending it to the manufacturer for repair in January. I am concerned this is unsafe health wise for my family to be in the unit. Mold is a very serious health concern. This is an expensive purchase ($27,000) and at this point they have it longer than I have owned it. I still do not have the camper back . I would hate to see other people get ripped off by this company and their lack of customer service. I continue to call them and different people call me back each time telling me they dont know where it is or whats going on. I have called the Service manager, Operations Manager, the manufacturer and never get anywhere with any of them. No one at their company will take responsibility. Even *** the Operations Manager told ** that it wasn't his responsibility. I would like to have them buy the unit back and never have to deal with them again.

  

  Business Response

  Date: 05/18/2023

  *************************,
  First, we want to apologize for all of the headaches,delays, and stress involved in this situation. We can completely understand your frustration. The second apology needs to be said because it sounds like some information is not making its way to you. Yesterday (May 17th),the General Manager from ************** reached out to the *** of Travel Lite expressing your concerns. We expressed that we would like them to buy this unit back to give you a refund if he cannot make this right with you. You should be receiving a call from the manufacturer today (May 18th) about resolution. Unfortunately,anything past this we do not have transparency over in regards to current status of ************ or even the feasibility of that refund.  

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new 2022 sandpiper fifth wheel RV from another RV dealership in February we have had multiple issues with this camper and contacted Sandpiper and they told us our closest place to have our issues fixed and addressed was bishs RV in North Chesterfield ******** and that we were still under warranty . My husband reached out to them in February and he was advised that we could bring the camper in to have them look at it or we could pay someone to come out to ** and look at it which we did of course it was a $200 charge. The the tech looked everything over made a list of quite a few things including our heater because it was not working properly. He advised us not to run the heater and that he would bring the list to them and then they would be back in touch with ** within two weeks. We did not hear anything from them so my husband called and spoke with ********* and she advised that she had sent all info to Sandpiper Forest River and everything was indeed under warranty and we should have a parts etc. ** three weeks. Needless to say, we still have not gotten this resolved my husband and myself has been up there multiple times because they will not answer the phone ever . we have been reassured over and over again that this was going to be taken care of and the last promise was May 2, 2022. Once again, no one will pick up the phone . we received a print out from ********* with the list showing it was under warranty several weeks ago but this was it . This situation has become extremely frustrating. We went through the entire winter cold, and had to purchase several plug-in heaters. It wasnt just the heater that was under warranty. It was supposed to be a television a DVD player a blind , doors for the bathroom and stabilizers that were leaking. We have tried everything we can to try to resolve this on our own and we are asking for your help. Please reach out to me with any questions. Again, thank you for your help. Sincerely, ***************************.

  

  Business Response

  Date: 05/16/2023

  Mr. and ***************,
  We apologize for all of the issues and lack of communication on our end. I reached out to the store yesterday about your issues. The service advisor told me that she reached out yesterday (May 15th)to let you know that we will be out today (May 16th) to resolve these issues. Again, we do apologize.

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an appointment to purchase a used camper. ****** was listed as nearly perfect condition, and we were told it was actually like new. We gave a ******** deposit, took an entire day off of work, and drove 6 hours one way to be shown a camper that was in terrible condition-has extensive water damage throughout-missing furniture-and in no way appeared to even be the same camper as in the pictures. Then we were told by employee that they all knew the condition.This trip cost us ****** in lost wages, 300 in fuel, and the money I paid for insurance on the camper.What bothers me the most is the level of deceit from the entire sales staff at the *********** location

  

  Business Response

  Date: 05/08/2023

  **********,
  We truly apologize for this, and I know you have already talked with the stores Manager about resolution on this, but we will work with the sales team to be more transparent. As a whole we will be doing training over this and deeply apologize for wasting your time. The check for reimbursement has already been cut and again we do apologize.

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The finance guy lied to me about being able to remove the warranty extras from my monthly payment. He said if I removed them that I would have a lower monthly payment and could cancel anytime. Instead, I removed them and am stuck with a higher payment. This, was after he sprung these options on me last second when he could've easily given me these options in advance so I could think about it for more than 1 min before signing. A warranty inspection was NEVER performed, and definitely not performed in my presence as is required on the warranty form. When I got home I noticed significant issues to almost all the seals. In addition, I noticed severe corrosion to many areas of the trailer. They now want to process these as warranty repairs. This should have never been delivered to me this way!When they did some tire treatment that I got suckered into last second, they left my tires at 90 psi while the rated pressure is 65 psi. I could've had a blowout because of this negligence!I want a refund for ALL of the added warranty costs that were performed. Including the Ultimar coating and tire treatment (which could've caused a blowout if I hadn't checked.). I want ALL of the seals repaired as indicated AND I want them to clean up the corrosion on the stabilizing jacks and the aux propane fitting.

  

  Business Response

  Date: 05/02/2023

  **************,
  We apologize that was the perception and if there were any communication issues over these warranties. Our finance managers always present these additions at the same point in the process and stay close to a script (minus variance for each individual) to ensure that there is consistency with the message being presented. That is correct that even with these warranties being removed it will not lower your monthly payment. I do see that your warranties were cancelled 4/10/2023 for GAP, roadside assistance and extended service warranty which will be applied to the lienholder. As for the ******* protection and Monster seal we cannot refund due to those being applications applied to your unit. The seals and corrosion you brought up we can yes process that through warranty to get those issues resolved.

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19995483
  
  I am rejecting this response because:

  1.   That was not the perception.  Your finance manager, ***********************, specifically stated that it would come off of my monthly payment.   If you're so positive that he stays on script then you're acknowledging that he in fact does use coercive and deceptive sales tactic in order to tack on these items.  You're finance manager outright lied to me.  Not to mention, you are admitting that your sales additions are presented in an unethical manner which does not give the customer adequate time to consider very expensive additions by using last minute scare tactics.  This being the case, even though he could have easily spoken with me about these additions the week beforehand when we first spoke, he ran my credit score, and knew I had an 800+ credit score.

  2.  You're neglecting to address the fact that your business sent me home with tires filled to 90 psi when they are supposed to be 65 psi.  This, as a result of your team ******* to lock in your last minute monster seal service that I was coerced into purchasing.  Between this coercion and this negligence which could have resulted in a catastrophic blowout of my tires, the right thing for your business to do to make it up to me as the customer is to refund me for this service.  Additionally, due to the coercion which led me to purchase the ultimar coating, the right thing for your business to do to be accountable for your unethical sales, is to refund the cost for that service as well.  Neither of these would I have purchased if it wasn't for the last minute, coercive, scare tactics that *********************** put me through.

  3.  You decided not to address the fact that there was NEVER a warranty walk through inspection performed on this RV.  Which is clearly stated on the warranty form from Jayco that it is to be walked through and checked off IN THE PRESENCE OF THE CUSTOMER.  This form was handed to me by *********************** and I was expected to sign it without any inspection being performed.  I signed it without any of the boxes being checked, acknowledging that NO inspection was performed.  And given the state of corrosion, old worn out seals on the trailer, and multiple obvious discrepancies during my time w the tech, there is no chance at all that an inspection was performed on this RV prior to it being delivered to me.  I will also be reporting this to Jayco so they are aware of this!  Seals and corrosion are basic maintenance items that should be maintained on the lot, not delivered to the customer and then the maintenance paid for by the manufacturer under my warranty.  Your business should be taking care of this basic maintenance and delivering new rvs to customers in NEW condition, not hoping to make warranty claims to perform maintenance you've neglected.   Effectively making it a hassle on my part to get the work done after I was supposed to be delivered a brand new RV that was supposed to already be inspected. I shouldn't have to spend my time and work around my schedule to get basic maintenance done on a "brand new" RV.

  4.  You decided to spray Utimar coating on this RV with worn and cracked seals all over it, making the ultimar coating pretty much useless on those seals and surrounding areas because they will need to be replaced.  So some of the most critical areas will not be protected by the ultimar coating!  And I'll mention it again, I was coerced into purchasing this coating in the first place using unethical sales tactics.  I want a refund for this service.

  I'm giving you a chance to make this right.  Ultimately it'll be up to you to take some accountability for this.  Do the right thing, a) refund me for what I've asked for to make up for the hassles you've put me through, b) hold your finance manager *********************** accountable for lying, and c) perform ALL of the maintenance I'm requesting in a TIMELY manner. I called about these issues immediately when I got home after delivery of this RV and it is still NOT done - over 3 weeks later.

   

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/05/2023

  **************,
  Our finance representatives as stated stick to similar approaches with customers and as well as a script to avoid deviation such as this. We do this so that there is a sense of unity and makes no difference who helps a customer because what is being said remains consistent. The entire team is aware that cancelling any of these additions does not lower monthly payments. This is set up this way to show customers the value of keeping these products. Lastly, we do not offer these items in advance because we work on the loan approval until the day a customer signs. This gives us an opportunity to help customers save additional money with a better bank program, which happens all the time. Additionally, you did not need to agree to any of these products. We present these items because we see the value they add and how much financially they have helped customers.
  We apologize for having your tires left at 90 PSI but luckily there was no blowout. This goes back to our PDI process where we ensure that the tires are road worthy. To delve into the coercive aspect, during the finance process we had you sign multiple spots on documents acknowledging the purchase of these additions. Signing the menu with the desired packages, a product disclosure that summarizes products chosen, individual contracts for each item, the purchase agreement that lists each of them out, and even the law contracts for backend items. Backend items as explained are the cancelable products chosen. Then there were the front-end products also explained, that are not cancelable which are added into the purchase price. Again, we present these products in hopes of helping people save money in the event of unforeseen circumstances.
  The Jayco Warranty Registration form is yes left unfilled and is for us to activate the warranty which is done internally. Point 4 addresses your issues with the corrosion and seals.
  As with any unit over time there is natural wear and tear from the elements. Without pictures we cannot speak to how bad the seals are. We are more than willing to have your unit brought in to assess and see what we can do to fix these issues.

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19995483
  
  I am rejecting this response because:

  Again, it doesn't matter what your policy states, or what your perception is of the how it is performed by your finance managers.  What matters is what happened in my interaction.  ****** told me verbatim "You can cancel at any time and that amount will be removed from your monthly payment".  So rather than take any sort of accountability for this you're just going to restate you internal policy that clearly is not being done by you coercive employees? 

  You are right, I was rushed through signing a bunch of papers of terms which would take any reasonable person a ton of time to read through.  Meanwhile, your team pushed through this process including the last minute added extras.  If you can't understand how this is unethical then it's no wonder you have the poor public reputation you currently have.  You've earned it.  I can take accountability myself for putting any sort of trust into your company which does not deserve any.  I will also take accountability by making sure everyone I contact knows your business cannot be trusted based on my personal experience.

  Seeing as how you refuse to take responsibility for any of this, I'll make sure to file a complaint with the ***** ********** of ******** Affairs.

  It's wonderful how you freely admit that you do not perform a warranty inspection on these RV's prior to delivery.  So you know and understand that you deliver products to customers with issues and have nothing in place to correct that?  Not until after the fact when it is extremely inconvenient to the customer so you can collect on a warranty repair?  That's definitely going in the complaint to the state. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2020 Shasta camper from Bishs in *********, **. on February 11, 2023. We were to pick it up on the 18th. They informed us that they would have a technician go through the camper during that time to make sure everything was working as it should (air conditioner, electric, water heater, furnace). We brought the camper home on the 18th, but didnt finically start to open it up until mid March, due to the weather. When my husband went to clean out the lines from being winterized (by Bishs) water ran all over the floor. He took the styrofoam insulation around the water heater off and had to remove an electrical box to see that there was a crack the full length of the water heater. We called Bishs that day and talked to someone from service who agreed that this was a problem and wanted us to send pictures of it to her service manager, so we did. Since then, we have called them and left messages on voicemails and emailed them well over 20 times and no one will return our messages. We need to have this fixed before the end of May, and are running out of time, so weve called a local company to order a new water heater and have it installed. We dont have time to wait until they decide they want to call us back. However, this is their problem and they need to call us and compensate us for the water heater and labor, since they arent doing it themselves. My husbands name is ******************* and his number is ************

  

  Business Response

  Date: 04/20/2023

  *************,
  We do apologize for these issues and will do what we can to help to get this repaired by May for your trip. I understand that our service manager called last night (April 19th) to see how we can best help. Once we get the estimate for repairs, we will review it and see what we can contribute. We will cover a portion of the repair as stated and additionally will transport your unit to our location in Coldwater for a reinspection to give you peace of mind.

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19953986
  
  I am rejecting this response because: the service manager did call on the 19th and spoke with my husband. He asked us to bring the camper up to Bishs, and even offered to come and pick it up and take it to your location to be repaired, since its over an hour away. We explained that we had already committed to having the work done by another company, because they had been working with us from the very beginning on fixing the issue. We didnt hear back from you until 3 weeks later. They had already ordered the parts and we were scheduled to take it in within the next week. You agreed to cover the expense of fixing the water heater, but stated in your response to the BBB complaint that you would only cover a portion of the cost. My husband sent you pictures of the cracked water heater and the estimate for the repair as you had asked him to do. He asked that you respond in writing that you would cover the entire cost. We have yet to hear back from you. We did agree to have you come and get the camper, or that we would bring the camper up to you after the job was finished, so you could inspect it and make sure it was up to your standards, and ours, before signing off. That we appreciate. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 04/30/2023

  *************,

  We apologize for the confusion but the Director of Service in ********* approved to help cover the cost at the other location you have been working with. I have talked with him this week about this and will call to work it out with you. 
  

  Customer Answer

  Date: 05/07/2023

   
  Complaint: 19953986
  
  I am rejecting this response because:
  
  Sincerely,
  My husband emailed the service manager on April 24th with the date of when our camper would tentatively be finished. He asked then if we could bring it up on May 6th to have it inspected. The service manager wanted to make sure the issue was fixed correctly and up to his standards and ours before partial reimbursement for the work we had done was made. He never got a response back. When the job was completed this week, my husband once again reached out via email to the service manager stating that the work was done and that he once again had plans to bring it up May 6. Still no response back. When my husband called Bishs on May 6th to tell them he would be bringing the camper up for them to take a look at, he was told that they didnt have time to look at it that day, and would havent time until the week of May 15th sometime. Both my husband and I work and would be unable to bring the camper up during the week of the 15th, so my husband drove the camper up to Bishs yesterday May 6th and left it with them in the hopes that someone will look at it soon, so we can get it back in time for our camping trip on May 22nd. We were planning to go camping next weekend, but cant because Bishs still wants to see it and will not pay us until they do. Once again, we are at their mercy. I hope someone can get to it yet this week so this can be resolved and we can be done. My husband is willing to drive out if his way after work to pick it up when its finished. Please let us know when its done.

  Thanks,
  *****************

   

  

  Business Response

  Date: 05/10/2023

  *************,
  This all sounds like it has been cleared up and we do apologize for the inconveniences in this process. Unfortunately, these are the processes that we have to work within. I just spoke with the Director of Service for Coldwater and said this was taken care of. 

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19953986
  
  I am rejecting this response because: on May 9th the service manager emailed my husband for a copy of the invoice for the work we had done to the camper. My husband asked then when the camper would be ready to pick up and we did not get a response. He email again today and again, he did not get a response. We would like to know when the camper will be done being inspected and when the check will be ready for ** to pick both up. We have a camping trip planned for next week, so please let us know when it will all be ready, so we have time to plan accordingly. I know my husband was hoping to speak with the service manager to go over the inspection.  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 05/31/2023

  *************,

  I apologize for this and also for the delayed response. When I did received this I reached out to the Director of Service to get this resolved. I also again called today to make sure he reaches out again if this has not been resolved.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 19953986
  
  I am rejecting this response because: Bishs had the camper from May 6th to May 23rd. We were told that they would definitely get to the inspection the week of the 15th. When we reached out to them on the 19th to set up a time to come pick it up, we were told that it wasnt done and that they forgot all about it. He said that we were so quiet about it, that he totally forgot about it! We were told it couldnt be done until the 23rd at the earliest, because the service manager wouldn't be back into work until then. They couldnt assure us that our check would be ready by then, but that the camper would be. Again, my husband drove 2 hours out of his way home from work on Tuesday, May 23rd to pick it up. The service manager never introduced himself or apologized for the inconvenience, but took him back and tested everything with my husband present to assure us, and them, that everything was running properly. My husband asked for the check and a copy of the report of completion. The service manager left my husband to produce what we thought would be the report and check. However, after waiting awhile for him to return, my husband finally went looking for him. To his surprise, the manager left to go home! No check, no paperwork, no good-bye, nothing. My husband had to find another employee to help him get the camper out of the lot! We are now waiting for the check and paperwork to be mailed. We have in an email that we will receive a check for X amount and a report. Once again, if we call or email Bishs to check on the status of both, we get no response. Weve spoken to other employees at this location about the circumstances, but they tell us the service manager is the only one that can help us. When the check and report come, we will be done with this process and will not bother them again. We would appreciate help in getting this all finalized. 

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/12/2023

  *************,
  We apologize for all of these issues and communication errors. Our Director of service informed me June 9th that he had reached out about the check amount and confirmation it was sent, as well as updates on your service related issues.

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I bought a new trailer on March 27, 2023. It had some things missing. I called the sales man *********************** and texted different pics. He has texted me 3 different times and told me the items were on the way. Still no items. I want the items they said they were sending me. They are a black outlet cover, 2 black screws for the floor vent, 2 white screws for the ceiling vent, and the tape for the wall. Please let me know. Thank you ****

  

  Business Response

  Date: 04/21/2023

  ************************,
  We apologize for the delays with these missing items. April 20th, I received confirmation that all parts had been located and shipped. You should received these items in the next couple of days. If you would like the *** tracking number and have not received it, please contact ************************************** so that we can send you that as well.

  Customer Answer

  Date: 04/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please cancel the complaint. I received the items.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we had taken our camper in for repairs following an ice storm to ******. Our antenna, a fender, vent cover and awning had been damaged by trees. I had an appointment for March 3 2023 at 930 am to drop our camper off. ****** was dropped off and we were given a link to follow updates online. Nothing was updated and we had not received any calls. On 3/18 we called, on 3/20 we called and left a message. No one returned our messages or answered the phone when we called again. We ended up having to drive there on 3/21 to see what was going on ( which is a 45 min drive for us) We were told they were working on an estimate. On 3/23 we seen updates for an estimate online that totaled $10,354 by 3/27 $18,492. We called again and left messages. No return calls. We stopped agian on 3/31. We were told our estimate was $13,600 and questioned why online it states $18492. No one could give us an answer but were told our insurance was only paying $1600. On 4/3 I spoke with our insurance and adjuster who also said they were not happy with what was being covered by insurance and there estimate was ******. I spoke with *** at **** after requesting to speak with manager. Who said there estimate included parts and labor and our insurance was only willing to cover *****. *** said that does not cover our labor and they would talk with our adjuster/ins. On 4/5 I spoke with our adjustor and ins. Who both states they were no longer returning there calls. I myself looked up the parts and come up with around 1500$ also. We never got a straight answer on what they were trying to charge for, no one would return calls, and it has been 4 weeks. We decided to pick up our camper on 4/7 and was told we had to wait until 4/10 at 10am and pay $347 for there estimate. We were never told about a fee, never signed a paper and could not get a straight answer about what they were trying to cover. We had no choice but to pay $347 which is outrageous and bad service.

  

  Business Response

  Date: 04/11/2023

  ***************,
  The store has been instructed to call today to let you know that we will refund you $347 for these diagnosis fees. We would like to let you know though that we did reduce both the labor rate and labor hours to help. Additionally, we do have a signed drop-off form outlining these fees. If there is anything else we can do to help, please reach out.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a **** Damon ********** from Bishs of ********* **. On March 3rd, 2023. It took until March 24th to get my original camper paid off. As of today, April 4th we still have not received the title to the ultrasport. When we try to call for information our calls are no longer answered. We are currently in contact with corporate to try to resolve this issue. Our financial institution is getting upset as they have not yet received a copy of the title. As of today it has been 32 days, we are paying for something we are unable to use.

  

  Business Response

  Date: 04/06/2023

  ****************,
  We apologize for the delays and inconvenience. I believe that you talked to ***** April 4th about this issue, and she informed you that we have a process in place to complete this as soon as we possibly can. The store has also informed me that we are sending an employee to ******* to get a duplicate this week. Again we apologize for the delays.

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19895698
  
  I am rejecting this response because: You are correct that we spoke to a *****. but i was informed then that the title and plate was going to be overnight mail to me by 4/7/2023. as of today that has not happened. I was also to have feedback from her stating where everything was at and when to expect my title. This has not happened. We are still out money from when we had to pay the extra money so i would not default on my trade-in that was not paid off in time. MY financial institution is expecting a title as well today as a lean holder. that has not happened. They too have not heard anything form Bishes with any updates. Every time i have to make the call on my time, i get a different story. At 1:26pm Friday, 4/7/23 when i had to call to get information, the ********* Branch told me that now there is a power of attorney and the title was not signed. Really!!!  some one from Bishs other than the ********* branch give me a call. You know the numbers
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/14/2023

  ****************,
  We truly apologize for all these delays and issues. I know now we have an open line of communication with you through our stores General Manager (********) who relayed the entire story behind this.She has been working with corporate now to resolve this. We have generated a few solutions that ******** has presented to you and she will continue to relay information on a daily basis as discussed.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19895698
  
  I am rejecting this response because:

   

  To whom it concerns.   Very disappointed at the fact We are being ghosted again with no resolution as of 4/25/2023.  ******** from bishs stated to my financial institution that she give updated info to them. That has not happen why... i talked to my bank today!

  I have asked more than once to keep on the loop on everything. That has not happened. At this point **************************************************** my name with a plate to attatch to RV has not happened. I also feel like I have lied repeatedly by certain people from your organization  and being passed off and passing a buck to someone else

   Still looking for check that i over paid on my trade in which was never taken care of in the alot time frame that you agreed upon. Compensation will be needed to make this right from here on out. You can me propane for life but i do not live  near your facility to even get it.   Thanks but it just dont work. If you can get a propane over in my area, great! Thats a start.

   

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/01/2023

  ****************,
  We apologize if there was some sort of miscommunication with ********. Yesterday (April 31st) I talked with her, and she said that there are no updates she can provide at this point. She stated that the last conversation she had with you she let you know there was nothing else she can update you with and is currently with the state (which is out of our control). The 40-day temporary plates we sent are still good for two more weeks and should have resolution on the title by then. AS for the compensation piece, we can look at holistically when this is done. We will of course reimburse you for the overpaying piece, but we will make this right when all the dust has settled in terms of compensation.