Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  PO Box 160 Meridian, ID 83680-0160

  
• 

  Bish's RV, Inc.

  845 E 1100 S St American Fork, UT 84003

• 

  Bish's RV

  891 E Chicago St Coldwater, MI 49036

• 

  Bish's RV

  705 N US 31 S Traverse City, MI 49685

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took our trailer to bushs tv in ********* for warranty repairs have not heard if the things have been done this was in October 2022 band new trailer never camped in we have since had health issues so now see they will sell on consignment and we need to get out of our loan and move on with the health issues have not heard from any one about any of the above issues they do not return phone calls or asked like they care much after you make your purchase at their dealership

  

  Business Response

  Date: 02/28/2023

  Mrs. ******************************** we apologize for the health issues that you are going through and wish you all the best. I had our senior service advisor from Coldwater reach out on February 21st to give you an update on repairs. All if the requested items were approved by warranty. As for selling your unit on consignment is the first time we are hearing about it, but would love to help you with that. The team at Coldwater should already have reached out to you about this to help.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19426315
  
  I am rejecting this response because:because have not heard anything from anyone service or sales and I have a question on why q ***** dollar fifth wheel would end up costing 66000
  
  Sincerely,
  
  ****** Center

  

  Business Response

  Date: 03/21/2023

  Mr. ****************************** purchase agreement that you signed has an itemized breakdown of value. We can connect you with someone at the store to go over these values, but you should also have a copy. If not please reach out to ************************************** with an email address to send you a copy for revision.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 *************************** We doled out $115,000 and once the money cleared, we were treated like we stole $115,000 instead of treating us like we deserved. Not 24 hours after we drove off with our van with issues, and the service department simply disappeared leaving us stranded. We have left 4 messages for that department and not one call back has been made to us. I want a call back to discuss the issues and concerns. Thank you,

  

  Business Response

  Date: 02/27/2023

  ***************,
  We apologize for the lack of communication on our end,but I hope we are now in a better position. I have heard that ***** reach out on the 24th of this month to help with your issues. It sounds like you now have an appointment on March 2nd to resolve your issues. If there is anything else we can do, please do not hesitate to reach out.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, we will continue to assess things as time passes on. I did speak with ***, who was very receptive to our issues/concerns. I found ***, to be very easy to communicate with and further, he provided us with a direct connection to him if we experience any further need that would require his assistance. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our 5th wheel/RV in for a roof replacement. We had to wait on the parts and set up an appointment when the parts arrived. When we got to the "shop" to drop off ****** for the repair we also (purchased a new skylight) informed them that while they had the roof exposed - we wanted our new skylight installed. We arrived to pick up ****** after receiving a phone call that it was complete and ready. The inside was a DISASTER - No clean up done and they did NOT install our new skylight despite being charged. They told us to pick it up the next day. We arrived to pick it up AGAIN. They also broke our "washer" that goes between the 5th wheel and RV Unit and did NOT EVEN MENTION this when we picked it up. Tried to call their "corporate phone numberS" and ALL mailboxes were full and no person answered - so no way to leave a message. A company that does business like this - go figure! Of course your mailbox is full!! This dealer/"shop" bought out the previous company (Sure wish the old company was still around!)! ************, ********

  

  Business Response

  Date: 02/16/2023

  *************,
  First, we wanted to apologize for this and for the lack of communication. I had a discussion with the store this morning about what they can do to resolve this and their plan. They have tried to reach out to you today (16 February) but were unable to get a hold of you. They will work with you to accommodate your needs to make this right with the skylight. The corporate number has been informed that their voicemail is full as well, so thank you for bringing that issue to our attention.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new 2022 class C cross trail xg22 ** for $93,000.00 there were numerous repairs to be made when we picked it up. Made an appointment to have it repaired. Left it there for over a month. No repairs were done. Also missing second set of keys. I was promised they would have the keys for us we picked up the *** When we picked up the *** the keys couldnt be found and no repairs were made. Told us when the keys were found. They would mail it to our house. We are still waiting for the keys. One of the items that needed to be repaired with a window shade. I was told the window shade was ordered and delivered it would be installed. When we picked up the ** the shade was not installed and they said couldnt find it. The lock broke and said they would mail it to us, never received the lock. Bathroom door would not shut. They said they fixed it. Put a door jam around it still doesnt close. Bottoms are falling out of the drawers. They said they fixed it and they did not. Many of the repairs were never done. One of the repairs included getting a new piece of wood instead of getting a new piece of wood we are numerous s**** holes were in they put a wall anchor in and tape. Molding has fallen off around the door and there is no insulation. Right now my brand new trailer is being held together by duck tape. It takes 2 1/2 hours to drive to Bushs ** from my house. I have made the trip three times and still have not resolved any of my issues.

  

  Business Response

  Date: 02/16/2023

  ********************,
  First, we wanted to apologize for all of these mishaps. I just spoke with the General Manager over at ******** and he said that he talked with your husband about these issues yesterday. We will be sending a lock for the door out and when you get back from your trip, we will be picking up your unit to have everything else repaired so that you are not making that commute. Again, we do apologize and hope that these issues do not distract from your current trip.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19410189
  
  I am rejecting this response because:
  They have told us this many many times and still things were not fixed. They kept the trailer for over a month and a large majority of the things were not fixed so Ill believe that when I see it, it seems thats their general response to everything ************** and then when we get it back, theyll tell us are we didnt have the part.
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 02/24/2023

  There has been no set date for repairs. We are traveling on the road and when we get home, we will call them and see if they can set a date. The last time they kept it for over a month and a little or no repairs were done. Speaking to various people online. It seems like this is what they do. I will pull this complaint as soon as all repairs are done to my RV.

  

  Business Response

  Date: 02/28/2023

  *********************,
  Correct, we are waiting for you to finish you trip and we will do an assessment from there when we can get you in at a convenient time. We apologize for the past but can only change our actions going forward. We also apologize that is the perception we have with the people you have been talking with. That is something we can work on changing going forward.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19410189
  
  I am rejecting this response because: like I said, I will pull this complaint, as soon as the work is done on my RV
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************** 2 issues,Upon initial inspection of a used unit (which I purchased) the monitor for the back up camera (camera was mounted on the unit) was missing. I asked the sales person to attempt to find the unit and place it in the trailer. No attempt was made to my knowledge to locate the unit. I asked for the service department to identify the brand of the camera and a supporting monitor. They eventually did. I purchased the monitor for $300 plus dollars. My feeling is that half the monitor should be paid by the dealership. Second issue: the very misleading way my finance documents were presented. I was presented only with 4 payment options with associated classes of service. It was not communicated that this was an additional charge. Never did the person say: this is your loan payment, full stop, if youd like one of these protection plans you can elect to choose one at these additional dollar values. These plans would have been upward of $18,000 to ****** over the course of the loan. Your organization should be clear about the difference in the protection plans and that they are additional and optional.

  

  Business Response

  Date: 01/13/2023

  ******************,
  We apologize for the issues that you had with our store.To dive into each of these I understand that ******* has been in constant communication with you over the camera. The unit you purchased is a used camper and was sold in the condition that it was in. Unfortunately, it did not have the camera, but the parts department was able to help you order the correct part. As for your second issue, all disclosures are in the same file that is presented to customer when asking for signatures. We apologize if this was not clear but will continue to work to be better about this in the future.

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a toy hauler on December 1st, 2022 from ***************************** with the understanding that the whole inspection of the inside and outside of the trailer had been done that there were no issues presented to us in the buying process. We were promised that we would have 2 full tanks of propane bottles and the inside of the camp trailer would be fully detailed. We realized that non of witch that was promised was done the inside had not been detailed and the propane bottles were completely empty. The guy who was supposed to disclose any issues with the trailer and do the walk through at the time of purchase made the comment to my husband youve had a trailer before he failed to do a thorough walk through with us at the time of purchase. Fast forward not even 30 days into having our trailer we discovered the sky light in the kitchen leaks and flooded the inside of the trailer due to rain and snow in our area and we found that lights do not turn off. After trying NUMEROUS times of contacting the manager at **** he basically stated that Its my problem that the best avenue is to use our extended warranty for the problem with us paying the deductible. The seller failed to disclose these issues with the trailer to the buyer prior to the purchase of the trailer. It is our belief that if an inspection would have been done the seller would have known about this issue prior to the sell and fixed these items prior to the sell. They are placing the blame of the issue on us (purchaser) they are failing at a timely manner to make things right with the skylight continuing to leak and destroy the interior of the *** At this point due to the water damage that has been done and continues to be done due to to Bishs slow or non response to this matter we no longer feel this trailer is what we agreed to purchase at the time of the sale. We feel that the water damage is just continuing to destroy the interior of the *** We feel **** failing to respond is making issue worse.

  

  Business Response

  Date: 01/05/2023

  *******************,
  We apologize for your negative experience with us and all the headaches surrounding what should be a great experience. Just to recap though on the current situation from our perspective is that our service manager offered to have you go to a local facility to have your camper detailed and propane tanks filled. Once that happens for you to send us the bill so we could reimburse you. Additionally, when we were informed January 2nd about the roof leak, we connected you with our triage team who worked with you on potential resolutions since you are in ****** and not near one of our dealerships. On 4 January the service manager as well offered for you to have your unit ****** to our ********** location to repair the roof. This was you will not have to randomly find a dealership there in ******. We do apologize for this experience but are doing our best to help as quickly as we can.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kayla St. Germain

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our less than a year old ***** Eagle 5th wheel trailer to ***************** for cosmetic warranty repairs in October of this year. I was very clear with the service department that they needed to winterize the ** as we keep it in the ** bay of our home and never winterize it. Given that it was October and likely to freeze while it was there, I made this abundantly clear and was told it would be done free of charge. Upon picking my ** up a month and a half later, I was not only told that they had not actually fixed most of the warranty issues but that they had FAILED to winterize the **. This resulted in the water lines and other equipment freezing and breaking. In that month and a half, they spent that entire time repairing the damage they caused letting it freeze. Had I not requested the paperwork outlining the work they had or had not done, I don't believe they would have disclosed their damage to my trailer. This has resulted in unknown damage, loss of value, and loss of trust that our trailer will be viable when we camp. The resolution I am seeking is replacing my trailer with a brand-new one of equal value, as they have completely ruined our brand-new trailer.

  

  Business Response

  Date: 12/28/2022

  **********************,
  We want to apologize for this inconvenience and share our side of this from what has been gathered. An employee that worked for our triage team talked with you on 10/14/22. This employee unfortunately did not include the winterization of your unit to our external service advisor at the Meridian location so no one was aware your unit had not been winterized. This employee does not work for us anymore. On 11/14/22 your unit was dropped off and moved immediately to our off lot. When we had brought it back to the shop ************** found the frozen and damaged faucet, toilet valve, and spray port. He then ran a pressure test, repaired all damage, ran another pressure test that held overnight. Confirming that all damage had been properly address, and finally winterized your unit. Upon picking up your unit *** relayed this information and outlined the warranty process for your flooring issues. We apologize for this internal miscommunication.

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18627766
  
  I am rejecting this response because:

   

  First, I want to correct the date I initially listed for this complaint.  I said I brought it in during the month of October, when it was actually November.  I was thinking of the month when I initially contacted **** to schedule the warranty work, which was October as stated.  I am rejecting this for several reasons.  I believe when I spoke with the triage employee, I was very clear that it would need winterization.  I know to an absolute certainty, when I dropped the trailer off in November and spoke with ***, I was abundantly clear with him (twice in fact) that it needed to be winterized, as we keep it in ****** bay at home.  *** assured me it would be winterized immediately, which obviously did not happen.  Furthermore, I dropped the trailer off in November and was not contacted again in regards to its status, until December when I was told to come pick it up and that most everything had not been repaired yet and I would have to eventually return it.  I contacted ***** directly, and they stated that the flooring was not even brought to their attention until December 13th.  They also did not have any mention of the additional warranty repairs we submitted originally.  In the month it sat in an "off lot", what was occurring?  I was told by the Service Manager that during that time, they had been going back and forth with ***** over the flooring.  This clearly was not occurring, as confirmed by *****.  I understand the frozen repairs as a result of the fail to winterize were repaired and tested, but **** should know that when freezing like this occurs, additional issues can become apparent later on during the use of the trailer.  That is unacceptable.  This was not a mere "internal miscommunication".  This was a complete failure on ****** behalf to ensure the work was done in a complete and timely fashion, and a failure to communicate with us over the month it sat in the cold freezing and breaking.  I believe this should be escalated to the next level of this process.  **** has a track record for this type of service and it needs to be addressed at some point for consumers.  

  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 01/11/2023

  We have not heard a word from **** on scheduling follow up repairs.  Thank you.

  

  Business Response

  Date: 01/19/2023

  **********************,
  Again, we apologize for the internal miscommunication that we have had and the affects it has had on you. This is something that we are working on. We have addressed the issues that are currently present and cannot predict nebulous future repair issue that neither of us know of. I can say that when that time comes we will work with you to make this right. As of right now the issues we can address is work to improve internally, and repair the damage caused so far. A copy of this has been sent to the Director of ************* as well.

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18627766
  
  I am rejecting this response because:

  I appreciate that you are addressing the internal efforts made on behalf of **** *************  However, that does not change the fact that damage was done to our trailer, and we have yet to hear any communication from **** on when we need to return with our trailer to have the work done that we originally brought it in for.  I understand you're very busy, but according to *****, there has been zero follow up communication made with them to address the warranty work.  I am by no means the type of person that complains for the sake of complaining, but as I share our story with other trailer owners who deal with ****, I find that most have had the same experience.  It is completely unacceptable what happened.  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/16/2023

  *********************,
  Thank you for your understanding and again we do apologize for this. I have reached out to the store to make sure that someone calls you today about the current situation, and a potential range of when we would be able to have you back in.I also wanted to offer that you email ************************************** to connect with the Director of ************* to make sure that you are getting all of the information and help that you need.

  Customer Answer

  Date: 02/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Despite me agreeing to resolve this, I am still very disappointed in the service we received.  I hope that you are truly working to better the situation for customers.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my fiancee ***************************** went there to see rvs the guy coherced us into getting a credit check by saying there is no hard inquiry. So we belived him over six months i have tried to call and leave messages with them to remove this. They shouldnt false advertise that they dont do hard inquiries. The rep that helped us out should be trained different as well.

  

  Business Response

  Date: 12/27/2022

  *******************,
  We first want to apologize for any miscommunication over this. I have had a few conversations with both store managers and regional managers about this. They are going to reiterate to their sales teams about being more explicit about this, but we do not advertise or say or promote that we do soft pulls. If there is something we can do to help outside of this, please reach out to ************************************** and we can have someone help.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid ****** for a fifth wheel, Prime Time *******, have had nothing but problems with it since the day we brought it home. Two weeks after buying we took it out, had water leaks under every sink in the camper, the second day came back had water on floor by kitchen slide, went out side and water was running out under the camper, connections on back of water heater weren't tight. Contacted ****** was told they couldn't get me in for a month, this was less than 2 weeks after I bought it. So I got behind hot water heater and tighten the connections, and fixed water leaks under all the sinks and at toilets. Two weeks after that we noticed the right front slide in the living room was leaking water into the camper, and you could see day light at the bottom left corner of the slide, three outlets quit working, and the lights and charging ports on love seat quit working, and most of the windows in the entire camper weren't installed correctly.so I called again and they told me to bring it to their ******** ** shop so I did, on Nov.14. I was told the outlets were lose wires, which to me will cause a fire so how many more lose electrical connections are there? I was told a week later that everything was wait on warranty approval. So I got a hold of prime Time to try and spead the approval up, only to find out they only submitted the torn linoleum nothing else. 3 weeks later was told same thing but they didn't submit anything, finally 4 1/2 weeks later they finally submitted it. I've paid over **** in hotel room with at least another month of hotel rooms. They have lied to my face, they don't seem to care and there customer service is very very poor.

  

  Business Response

  Date: 12/20/2022

  ******************,
  We apologize for all the issues you have had with your Prime Time ******* and the unfortunate long process for warranty approval. The correspondence I received from our ******** location will hopefully shed some light on what happened and where we are going in the future. On the 12th of November Bishs of ******* contacted Bishs of ******** to see if they were able to get you in and made sure to accommodate you for the first Monday they could (14th of November). From the 14th to the 17th the diagnosis and major repairs took place, which only left cosmetic repairs for approval after that point. I see the authorization process took several days later to get everything minus the windows approved. If you had not been informed we are just waiting on everything to arrive but the unit has been completely usable since the 17th. Again we apologize for the long delays but both stores are aware and actively working to get this resolved for you.

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18573057
  
  I am rejecting this response because:
  I Have attached all email communication between your ******* location and ******** ********* plus my emails with Prime Time showing that only one warranty claim was submitted right away, which was the torn ****. I was told numerous times that everything else was submitted just to find out it was not. It wasn't till Dec.13 that all the rest were submitted.

  To the point of them getting me in right away, I started having problems on Oct. 23rd. with water pouring out from under my Brand-new camper (First trip out with it) and was told it would be the middle of Nov. before your ******** **** could even look at it. Just to remind you the Day after I brought it home, I had to take it back because of problems. 

  I was not told till Nov. 30 that i could come get the camper till they got windows in, so i headed to Cheyeene got 20 mins. from your ****, just to receive a call saying my camper had a broken window, so i was not able to pick my camper up then so i wasted a full tank of fuel and 4hrs of my time. I was told the windows were ordered and were 2 to 3 weeks out so i couldn't afford to make another trip that next day back to ******** to pick up my camper just to turn back around in 2 to 3 weeks to take it back to ********. (For your info. your company quoted me $250 to deliver my camper) so all together with the wasted trip because of the broken window, then going back after window was fixed, then to return the camper too you for repairs, and then to come back up to get it when all done, it would cost me $1000 or more with fuel and missing work.

  I have more emails if you would like to see them.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/20/2023

  ******************,
  Again, we apologize for the issues that you are having. We unfortunately cannot change the delays in submitting for warranty approval but can continue to work with the manufacturer to expedite this process as quickly as we can on these repairs. As for the appointment getting you in as quickly as we could, was in fact as quickly as we could. Unfortunately, we have a set amount of volume we can do a day and mid-November was the earliest we could fit you in. As for the costs incurred, the wasted time, inconveniences and everything else outlined in your last paragraph we have sent you a check for reimbursement. We do truly apologize for these issues and are doing the best we can to help.

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18573057
  
  I am rejecting this response because:

  
  Delays in the submitting of the warranty approval? The delay was you guys not submitting all of them at one time, but I was told more than once that everything was submitted. One time, **** in your service department said he watched them submit them, but come to find out that was a lie, it wasn't until 7 days later, and me checking on it again that it finally got done, almost a month into you guys having my camper. And it's funny that one claim was submitted right away, why not the rest?  And as for reimbursement that was a joke, I got a whole $392.00 check, but I've spent close to $3,000 in hotel rooms, and I yet to have my camper back and its January 26th. I'm guessing i will have to look into my legal options if I even have any.

  
  Sincerely,
  *************************

  

  Business Response

  Date: 02/06/2023

  ******************,
  Unfortunately,we do not have a date that we can share with you on when you should bring in your unit. Currently we are waiting on parts to arrive and do not have any transparency over when parts will come in. Parts from the manufacturer are shipped out in large trucks that do not leave until they are full. I just spoke with the service manager and we have been in constant communication with the manufacturer about the warranty work.

  Customer Answer

  Date: 02/19/2023

  You guys have had our unit since Nov. 14th, and 99% of the delays hasn't been parts, it's been your service department not submitting warranty claims in a timely manner. We will not accept any of your Reponses, every time you guys talk to us it's all lies. We are tired of it and have hired a lawyer to help us out. thank you and you guys will be hearing from our attorney.
  Complaint: 18573057
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a travel trailer from bishs rv. They said they knew the prior owner and bragged that the unit had been used 1 time by him and was in a covered storage the rest of the time. We agreed on $32,500. During signing, *********************** explained that the warranties "came with the purchase", and never showed us the total which came to over $43000. ***** even went through their final inspection sheet of the unit. We were rushed through the signing and sent away with our trailer. When we got home, we hooked up the power, and decided to watch a movie on the included *** player. The picture was black and white and the sound was broken. I called bishs and reported the issue. They said to write down all the flaws we could find and return the unit for repairs. We returned it approx 6 weeks later, and they were very pleasant and said they would happily go through it. We left and returned 4 days later when we were called and told it was ready. Out of the 2 pages of defects 22 items all together (all of which were signed as working on their final check list) they said they fixed the connections for the *** player but the rest would have to be done at another time. I told them they sold us a lemon and I want a different trailer. They agreed to "swap you out for what ever you want". We chose another trailer only to find out that they were not "swapping" it but trading it in. We looked at the "new" trailer but it was very heavily used and not what we wanted. We declined and now have had the trailer back 2 more times for the same exact repairs, to which almost none of them have been repaired. I forced them to finally return all the warranty money, but in doing so, *********************************** yelled at my wife and I, that we were "ungrateful, the worst customers ever, and no longer allowed in his store, or to contact them again". It has been over a month since that encounter and the warrantee money still has not been returned and the trailer still has not been repaired.

  

  Business Response

  Date: 12/14/2022

  
  **************,
  We apologize for your negative experience and the miscommunication we have had along the way. I also apologize if you feel that we have not done enough to help with the issues you have had. To hopefully cover all your issues,I received confirmation as of 12 December that a check was cut and was mailed out to you. Unfortunately, these cancellations take a while and apologize for the delay. The amount refunded to be clear is dated the same as the original date.As for the repairs we had **** go through the entire list to show all the work that we had completed. Additionally, we have had people meet you at the store at 4:30 AM to accommodate your schedule and have paid thousands of dollars to help repair your issues such as the front cap. I hope this give clarity over your issues and again apologize for your negative experience.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18540866
  
  I am rejecting this response because:

  Bishs is very clever in attempting to manipulate the situation. I am rejecting this response because the problems with the trailer were found directly after picking up the trailer. These were all issues that bishs says were checked prior to picking up the trailer. They were not. As for the money they spent fixing the trailer, it was all warrantee work. I have never asked anything from bishs beyond holding up to their warrantee. They have failed at this on every level EXCEPT the warrantee that was done to the front cap. They destroyed my couch, never fixed the tank sensors, never fixed the leak under the trailer, never fixed the broken black pipe they pointed out to me, never fixed the trim, or anything else, even the microwave they warranteed, worked 2 times and now doesn't heat.Again, I've never asked bishs to go above and beyond. I've only asked them to do their job, and hold up to their warranties. Everything that is wrong with the trailer, they were supposed to check it prior to pickup and they didn't. Because they sold me a lemon trailer, and they have knowingly refused to fix the problems that were under warrantee, I want a full refund on the trailer, not just the refund for the warrantees they refuse to uphold. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/20/2022

  **************,
  We apologize that you feel we would manipulate the situation to benefit us, but my job is to just present the fact and take care of customers the best I can. Used units do not come with a warranty. Warranties are optional which you agreed to initially and then asked to be refunded/cancelled which we have done. To also be fair we have dated this cancellation to the date of purchase so that you would get a complete reimbursement for these warranties. We are not refusing to honor our warranty because as previously stated, you cancelled your warranty. Since there was never a warranty all work done including the front cap were done at Bishs expense because we do truly want to take care of our customers. We apologize for your negative experience.

  Customer Answer

  Date: 01/08/2023

   
  Complaint: 18540866
  
  I am rejecting this response because:You guys sold me a lemon of a trailer after misrepresenting the amount of use it had by the prior owner. Then you "repaired the trailer" but the only repair you actually did was the front cap. You guys are scammers, liars, frauds, and hacks when it comes to repairs. Resolution: you take the trailer back, refund all of my money for the loan, and I'll return the trailer. I'll also rescind all comments and social media posts. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/18/2023

  **************,
  We apologize that you feel that way but have tried to work with you the best we can with these repairs you are referencing. Again, to reiterate you cancelled you extended warranty with us which we have reimbursed you for and have done work outside of this at our expense to help. It seems that we are not able to meet your desired resolution.