We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Parts

PartsDiscount.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

This profile includes complaints for PartsDiscount.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PartsDiscount.com LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need a refund. They will not send my refund back. I have sent emails and started a dispute on PayPal. There is reason why they can not send my money back.

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a wash machine part on 12/29 for $89.90 from partsdiscount.com. Item arrived on 1/2 at which time I fixed the washer and no longer needed the part. The part was in the original packaging and I packaged it for return per the instructions in the companies email. I paid $20 to have the item shipped back. I have a signed confirmation of delivery on 1/11. The company advertises refunds within **** days. No refund, no answering of emails. Ripoff

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a part for the washer and could not use because the washer was beyond repair put the product back in the same box and return it following their instructions and I never got my return back. I have a tracking number that says that the product was delivered back to them on September 14 it is now November and I have not got my my refund Ive I text them all the info many times, and I can get no one to return my text there is no phone number that I can call to contact anyone I have contacted PayPal. They have disputed it and not heard anything from this company. I am so upset I need help to stop this company from ripping people off if you need any more information, I am more glad that to give it to you.

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Kenmore Dryer Heater Thermostat Fuses Kit but they sent me the wrong item. They only sent me the heating element - 1 part. I tried to contact them and they got back to me 2 days later. We went back and forth by email a whole day and they refused to fix the situation. They were rude and told me to go on vacation and refused to refund me for the products I did not receive. I asked for a refund. The photo of the box attached shows there was 1 item sent and I ordered the kit with many items. I dont need them anymore.

    • Initial Complaint

      Date:09/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 22,2023 I purchased Item #4-TGF303BWG (Iron Burners) from this company.I used their return instructions with in the time frame after receiving the merchandise on August 24, 2023. I returned the purchase to their business via **** tracking #**** **** **** **** **** 50 Sept 1, 2023. I've since reached out to them twice with their promise to retune the correspondence within 24 hours it's been more than 1 month and no response, email, phone or by us mail. I am trying to recover monies that I feel at this point have been stolen from me. Please help!

    • Initial Complaint

      Date:09/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ice maker from Partsdiscount.com (**************************************) and it does not work. I asked them for either a refund or a replacement of the ice maker that works yet they will not respond to me about this (refund or replacement). I sent them emails about this several times already. I am so disappointed and frustrated because I paid for it yet I did not get what I paid for which is so unfair and not right. So can you please make them be aware of this and that they should make a refund or a replacement as soon as possible because I need it that's why I bought it. Thank you very much. The item was purchased last Aug. 16 and delivered Aug. 18, 2023. We returned to them the item last Aug. 28,2023 through **** with tracking number **************************

      Customer Answer

      Date: 10/02/2023

      they paid me back all the money they owed thank you very much.

      Customer Answer

      Date: 10/02/2023

      Thank you

    • Initial Complaint

      Date:09/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent the wrong part. Was sent Kenmore ************ Washer Lid Lock Latch. Needed kenmore ************ Lid lock asssembly. Part number *******. The part they sent was way too short. They wont refund or send out the correct part. Ive asked for either option. They then told me that ************** for both models. After I sent them a picture confirming the cord in fact does not work and is too short in comparison to the original cable and cant be installed they stopped communication.

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a lint filter for my dryer. What arrived was the wrong part. I paid $39 for the part. I followed their return policy, but when i got to the post office it was $18 to ship an approximately 4 ounce filter, PLUS a 20% restocking fee. Obviously they are trying very hard to make me keep this useless filter. It smells of a scam, and having read the reviews from othrts i am convinced it is a scam

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a faulty item. There is absolutely zero way to call or email the company for a return, you have to file a form on their website, which we did and got zero response. ****** shows IE error with this part in. Installed the same part from a different supplier with zero problems.

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *I Ordered DV45K6200GW/A3 Dryer Drum Felt Seal **************** on August 26, 2022. Paid $72.90. Item was received within a few days. Order Confirmation #******** *Item was not needed, and I returned it on September 16, 2022. Nothing was opened and item remained in original sealed packing material. I followed return instructions taken from Parts Discount website.*Mailed via **** with tracking #**** **** **** **** **** 22. I have proof of delivery on September 19, 2022 at 10:08am via **** tracking system. *Return policy says refund will be issued within 3-5 days, and I expected a credit at least by the end of September (minus 20% restocking fee)*No refund has been issued to date.*On October 14, 2022, I logged into my account with PartsDiscount.Com and sent message asking about the refund. As of today, October 24, no reply has been received. *Company has clear refund policy and I followed all directions for the return.*I am seeking the refund owed to me by the company.*The phone number on my CC statement ************ has voicemail only and mailbox is full.*The phone number on this BBB website for Parts Discount ************ doesn't answer and a message comes on saying "this number is currently unavailable."*There seems to be no way to reach the company, which appears to be dishonest and shirking their return policy.

    PartsDiscount.com LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.