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Business Profile

Major Appliance Parts

PartsDiscount.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

This profile includes complaints for PartsDiscount.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PartsDiscount.com LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Looking for "original/genuine" replacement drip pans and found them at Parts Discount.com (same owners-they have several companies, such as: Appliance Parts, Appliance Parts Pros, Appliance Parts Supply; ad nausium). I ordered July 2022. What they advertised was not what they sent, to wit: 1) they are NOT chrome, but badly brushed greyish aluminum; 2) they did NOT have the proper openings for the heater elements - which should have been large vertically, and wide. They sold us a "bill of goods" which did not match their advertising. I had to use metal nibblers to open the ports up - notice the difference in the area between the center-hole and the elements ports... what they sent was WAY too small and they won't return my email (which is the ONLY way to contact them... pretty much insuring they are tricksters with no way to reach a real person). I do have a receipt if you need it.

    PartsDiscount.com LLC is NOT a BBB Accredited Business.

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