Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14, 2024 I purchased online from SoothRelieve 2 pair SoothRelieve Compression socks, when they sent a confirmation email minutes later my order was now for 4 pair of these socks. I emailed back immediately to say order wasnt correct. They informed me that I would have go to their return policy because my order had been processed. I did go immediately to the return policy and it states customers have a 6 hour window to cancel. They informed me I was too late as my order had already been processed. I emailed back informing the company I didnt like the way they do business and cancel this order. I was informed I was too late. I have kept emails of all these negotiations. What recourse do I have to get my monies back. On the email they sent stating delivery had been , it states that on delivery cash was paid for this order. This order was paid by ********** on day of order

  Business Response

  Date: 10/29/2024

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 11/01/2024

   
  

  No need to print that as I have received refund from this company. Thank you for your help!

  Regards, ****

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one pair of socks. For $22.90. They threw in another order for 4 more pairs of socks which i did not want. I tried calling them but they give no phone on site at all. I submitted a request to cancel the order but have not heard from them. I wanted to cancel the same day but i cant seem to get thru to them. I only want the $22.90 order. Not the $39.95 order. Total on my card should have only been $22.90.

  Business Response

  Date: 10/29/2024

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for I pair of foot compression socks, size s/m I received 4 pairs of socks, totaling $60, and Med size is too big.Could not cancel my order, started processing immediately, and order number, would be in a confirmation email, which was not sent until a couple of days after order was placed.Refusing to give me a refund, just a merchandise credit.I didnt order 4 pairs of socks.Thank you ******* ******* The order number is ************

  Business Response

  Date: 10/28/2024

  Dear *******,
  
  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!!! Ive had the same experience as other customers that have fallen for their scam. I purchased two pairs of socks in September 2024 and I was charged a total of $120 for this purchase. I disputed the first charge $20, then a few days later my account was charged $100 more in two separate transactions the same day. I received the product. It didnt meet the description as advertised in the ad and you couldnt get the socks on your feet. I have tried on numerous occasions to reach out through emails to the company. The respond by an auto generated response which tells you to not respond to their email they are dealing with the matter. But still no response and no attempt to credit my account. All I want is to receive a credit to my account.

  Business Response

  Date: 10/25/2024

  Dear *****,
  
  Thank you for your patience.

  We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

  Unfortunately, it is impossible to issue a refund when a dispute is in progress.
  In this case, there are 2 options available:If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.
  
  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *************************************

• Initial Complaint

  Date:10/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one pair of socks. Turned into 5 without my knowledge.Called my credit card...Also tried to contact company.

  Business Response

  Date: 10/15/2024

  Dear *****,

  We sincerely apologize for any inconvenience you may have experienced.

  To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team ************************************** Our representatives will be more than happy to assist you and provide you with the necessary support.

  Thank you for your patience and understanding.

• Initial Complaint

  Date:10/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/14/24 I was charged over $100. I ordered 1 pair of socks for $17.99 plus $4.95 shipping. Two charges hit my ****** account shortly after. I immediately reached out and asked for transactions to be cancelled it shows I ordered 8 pairs. ****. I have contacted ****** regarding fraud. I will call credit card company to also report fraud. I received an order confirmation asking me to check the order. I did respond stating I was no longer interested in this order since I was being over charged.

  Business Response

  Date: 10/14/2024

  Dear ******,

  We sincerely apologize for any inconvenience you may have experienced.

  To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team ************************************** Our representatives will be more than happy to assist you and provide you with the necessary support.

  Thank you for your patience and understanding.

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22418947
  
  I am rejecting this response because: I have already reached out multiple times to cancel and have gotten no response or told to fill out a form. At this point if everyone don't get the refund immediately I am reporting to credit card as fraud.  ************ offered a deal for $17.99 and suddenly the order total was over $100. That is unacceptable.  I now see complaints mirroring the same issue I am having. Should not be this difficult to cancel and order. I did not agree to pay that amount.
  
  Sincerely,
  
  ****** *****-******

  Business Response

  Date: 10/18/2024

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22418947
  
  I am rejecting this response because: ************ acts like there was nothing wrong with how they do business. Yes I did receive a refund, however, they provided a faked **** label which does not exist as I investigated that. No such shipment ever occurred. ************ emailed and had stated no refund could be done, then 50% was offered and keep the order. After much push back and forth, I had to literally tell them I was calling the credit card to report fraud. Low and behold suddenly I was given a refund. I was also asked to remove my review of the company. I want it noted that there are multiple complaints about the same thing happening to others. I hope that I can prevent the next customers from getting scammed. 
  
  Sincerely,
  
  ****** *****-******

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one pair of diabetic socks for neuropathy for $17.95.I have received nothing, but they charged me over $100.00 in two seperate transactions on the same day. There has been no response from their customer "service" department.

  Business Response

  Date: 10/14/2024

  Dear *****,

  We sincerely apologize for any inconvenience you may have experienced.

  To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team ************************************** Our representatives will be more than happy to assist you and provide you with the necessary support.

  Thank you for your patience and understanding.

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22417473
  
  I am rejecting this response because: This business charged more than $100.00 to my card and I have received nothing. No socks . No refund. Nothing
  
  Sincerely,
  
  ***** Winner

  Business Response

  Date: 10/18/2024

  Dear *****,

  We apologize for any inconvenience you may have encountered.
  

  To make things right as quickly as possible, please get in touch with our friendly customer support team. Theyre here to help with any questions or concerns you might have.
  You can reach us anytime at ************************************** We're more than happy to assist and make sure you get the support you need.
  
  Thanks so much for your patience and understanding

  Business Response

  Date: 10/25/2024

  Dear *****,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.
  
  Unfortunately, it is impossible to issue a refund when a dispute is in progress.
  In this case, there are 2 options available:If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.
  
  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *************************************

  Customer Answer

  Date: 11/03/2024

  I contacted Soothe Relieve and received no response. I contacted my bank who made two separate payments on the same day to Soothe Relieve and was told to dispute it with the merchant directly. I ordered one pair of socks; received nothing,  and was charged for five. I do not want to close this dispute!!!

  Customer Answer

  Date: 11/17/2024

  I again tried to contact Soothe Relieve. No response.

   

  I spoke to my bank and to ******. Nothing has changed. My bank indicated that both payments were made to my ****** account. Nothing has been refunded. 

   

  I am out over $100.00 and still nothing from Soothe Relieve.

  Business Response

  Date: 11/21/2024

  Dear *****,

  We hope this message finds you well. Please note that we have not received any feedback from you regarding our last message. Thank you for your patience as we continue to review your case.

  After careful consideration, we regret to inform you that we are unable to proceed with your refund at this time because a chargeback case has been initiated from your side. Unfortunately, it is not possible to issue a refund while a dispute is in progress.
  

  In this situation, there are two options available to move forward:
  Lift the Chargeback: If you can lift the chargeback with your payment provider, we can immediately proceed with your refund request from our side.
  Await the Payment Provider's Decision: If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider. As the merchant, we cannot influence this process. Please be aware that the resolution may take up to 30 days, and once the payment provider makes a decision, we will not be able to proceed otherwise.

  We understand that this may be an inconvenience, and we are here to help in any way we can. Please let us know how youd like to proceed. If you have any additional questions or need further assistance, feel free to reach out to us at *********************************************************************.
  
  Thank you for your understanding and cooperation.
  

  Business Response

  Date: 12/04/2024

  Dear *****,

  Thank you for contacting us about your refund request. Unfortunately, we cannot process your refund at this time because a chargeback has been initiated with your payment provider. Refunds cannot be issued while a dispute is active.
  

  To resolve this situation, you have the following options:
  Lift the Chargeback:
  If you are able to lift the chargeback with your payment provider, we will promptly move forward with processing your refund request from our end.
  Await the Payment Providers Decision:
  If lifting the chargeback is not feasible, we advise you to await the outcome of the payment providers investigation.

  Please note that this process may take up to 30 days. Once a decision is made by your payment provider, we will be bound by their ruling and unable to proceed further.

  
  We sincerely apologize for any inconvenience this may cause and are committed to assisting you throughout this process

  Business Response

  Date: 12/06/2024

  Dear *****,

  Thank you for reaching out to us regarding your refund request. We sincerely apologize for any inconvenience this situation may have caused you.

  We understand your concern and appreciate your patience. However, we would like to inform you that due to the active chargeback filed for this transaction, we are unable to issue a refund at this time. Once a chargeback is initiated, the matter is handled directly by your payment provider or bank.

  To resolve this as quickly as possible, we recommend contacting your payment provider for updates or further guidance on the status of the chargeback. If there is anything else we can assist with, please dont hesitate to let us know.

  Thank you for your understanding.

  Business Response

  Date: 12/12/2024

  Dear *****,
  
  Thank you for your patience while we reviewed your case.
  
  Weve received confirmation from our team that the chargeback case has been closed in our favor. Unfortunately, once your payment provider makes their final decision, we are unable to override it or issue a refund.
  
  We sincerely apologize for any inconvenience this may cause. If theres anything else we can assist you with or if you have any further questions, please dont hesitate to reach out.
  
  We value your understanding and are here to help in any way we can.

• Initial Complaint

  Date:10/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 pair of compression socks from Soothe Relieve the total of 1 pair of socks was $22.90. I checked my checking account and noticed an additional charge of $39.95 which is for 4 additional pairs of compression socks, which I did not ordered.

  Business Response

  Date: 10/14/2024

  Dear *******,

  We sincerely apologize for any inconvenience you may have experienced.

  To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team ************************************** Our representatives will be more than happy to assist you and provide you with the necessary support.

  Thank you for your patience and understanding.

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22416937
  
  I am rejecting this response because: I tried contacting the retailer and was not successful.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 10/18/2024

  Dear *******,
  
  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.

  Business Response

  Date: 10/25/2024

  Dear *******,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

  Unfortunately, it is impossible to issue a refund when a dispute is in progress.
  In this case, there are 2 options available:If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.
  
  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *************************************

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one pair of socks only to be notified that id been charged for 5 instead. I immediately emailed (could not find a number to call) and said it was a mistake but they claimed it was already processed and shipped despite it being the same day as the order/ when I sent the email. Im putting through a return but they claim I must pay shipping fees and will not give me back my original shipping fees on items I DID NOT order.

  Business Response

  Date: 10/14/2024

  Dear *********,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22415757
  
  I am rejecting this response because:

  it says my message is still being reviewed and no actions have been stated. 
  
  Sincerely,
  
  ********* ********-******

  Business Response

  Date: 10/18/2024

  Dear *********,

  Thank you for reaching out to us.

  We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.

  If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************* Thank you for your understanding and cooperation.

  Business Response

  Date: 10/25/2024

  Dear *********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:10/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did NOT order 4 pairs of socks!I am being charged $60.91 that I want returned to my account!Unauthorized!!!!!!

  Business Response

  Date: 10/11/2024

  Dear *********,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22409150
  
  I am rejecting this response because:
  I Did Not Authorize This Purchase! Please see all attachments (screenshots) of my attempts to contact them. 

  Sincerely,
  
  ********* *****

  Business Response

  Date: 10/18/2024

  Dear *********,

  Thank you for reaching out to us.

  We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.

  If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************* Thank you for your understanding and cooperation.

  Business Response

  Date: 10/25/2024

  Dear *********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 11/02/2024

  This is just to let you know that my complaint

  # ******** has been resolved. 

  I received a full refund from the company.