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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 231 total complaints in the last 3 years.
  • 175 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON Oct *******, I responded to a pop up add for compression socks. I orderd 4 pair. My order# shown as *************, for 4 pair plus another order for 2 more appeared which I did not place that. The socks arrived at my door yesterday in package containing 6 pair. The size of socks are too small for me. There is no phone number to reach the ADLIBRIS*************************. MY package was sent UPSP. The sender is ***** Yasfbara, address *************************** I plan to return the 6 pair in the same wrapper used to ship to me to the address on the package. since I charged this on my bank card I will call my bank to stop payment of $64.43 and $27.58. I now see many complaints about this company.

    Business Response

    Date: 11/18/2024

    Dear *****,

    We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER NUMBER ************* 4 Pairs of Compress Socks M - $51.95 4 Pairs of Compress Socks (Discounted) M - $36.95 We ordered these socks on 11/8/2024. On 11/9/2024 the very next morning we realized the wrong size was ordered. I emailed within 12 hours of the order being made to cancel. No response. Then 3 days later I emailed again to cancel the order . 3 days later I receive and email stating they have looked into my order and I waited too long to cancel. I want a refund ASAP!

    Business Response

    Date: 11/14/2024

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10-27-24 order date. Saw over charge, requested correction as per company procedure, no response. Got message that order being processed, again contacted company as per procedure, no response. Merchandise arrived, order not corrected, merchandise defective. Got phone number from credit card company, message states number is unreachable when called. Company is unresponsive. Credit card company working on dispute.

    Business Response

    Date: 11/13/2024

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 11/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one pair and wound up getting 8 pairs and charged twice.

    Business Response

    Date: 11/13/2024

    Dear ****,

    Thank you for reaching out to us.

    We apologize for any inconvenience caused by the initial issue.We are pleased to confirm to you that we have received your request, and after a thorough inspection, the refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Answered an advertisment by Wellnee Sereni for Soothrelieve socks on the28/10/24 for 4 pairs of pressure socks for $55.96 aud. Somehow strait away the generated invoice had them charging me for 8prs of socks and well above the discounted price on the site, I tried to cancel the order straight away but it wouldn't let me saying that it had been processed already. The socks arrived today so I whish to return all of them for a refund as the cost far exceeded the amount that any self respecting person would pay. After viewing all the feedback remarks it looks like Im not the only sucker that has been caught up on this scam. Next stop will be ****** If I dont get any satisfaction from BBB. Im a pensioner and cannot afford to be ripped off like this.Thank you

    Business Response

    Date: 11/11/2024

    Dear *****,

    We apologize for any inconvenience this may have caused.

    We understand your concern and value your business with us.We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.Thank you for your understanding.

    If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one pair of socks for $17.99 they charged my card for multiple socks at a total of $66.23. This was not authorized by me, I contacted ************ to cancel and was told it immediately processed and they could not cancel. They never should have added anything to my order, this is fraud on their part in an attempt to get extra money out of me they're not entitled to. I called and all you get is a AI voice that is useless.

    Business Response

    Date: 11/08/2024

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 11/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Else

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered socks from this company after I put in my payment information it started the order it never prompted me to put in my mailing address. I emailed the company right away instead of addressing the address issue the said they could not help me as the order had been processed.

    Business Response

    Date: 11/07/2024

    Dear ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:10/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for socks (one pair) for $17.95 from the soothe relieve company it was billed for $167.00 this is not correct. I have no wayto contact the company or talk to someone directly. I just the transaction cancelled please this order was placed today around 4:30 pm Company Name. Soothe Relieve Thank you ******* ******* **************************************************************** ******* ******* 4475 ****** ln Sw *******. Ga *****

    Business Response

    Date: 10/31/2024

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order socks from SoothRelieve.i just wanted one pair and they charge me for nine pair. I've been trying to contact them and they won't respond to me.

    Business Response

    Date: 10/30/2024

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered socks from Sooth Relieve and they arrived. However, my credit cards has two payments to the company, on the same date. My order was from ******, so the amounts were adjusted for US dollarsl Sep 19(transaction date)Sep 23 (posting date) SOOTHRELIEVE*XT ROMEOVILLE IL ***** ***** USD @ *********** Sep 19(transaction date)Sep 23 (posting date) SOOTHRELIEVE *XT ROMEOVILLE IL ***** ***** USD @ *********** I didn't place two orders on the same day to this company. I did receive the merchandise, so it's only now that I get the statement and see the charges that I am posting this complaint.

    Business Response

    Date: 10/29/2024

    Dear ******,

    We apologize for the inconvenience this may have caused you.

    We understand your concern and value your business with us.Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

Soothe Relieve is NOT a BBB Accredited Business.

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