Online Retailer
Soothe RelieveThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 231 total complaints in the last 3 years.
- 175 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business scammed me online. I ordered 2 pair of socks at a discounted price. They charged me for 6 pairs of socks at the full price and failed to provide an order number, then claimed they had no record of the order. I have tried contacting them. This morning they came up with an order number but refuse to acknowledge my request to cancel my order. They are online scammers. I am now afraid that they have my credit card information.Business Response
Date: 12/28/2023
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 25th of December and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************
Customer Answer
Date: 12/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:12/19/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 18, 2023, I ordered a set of compression socks from SoothRelieve of **************. The socks should have cost $17.00. When the package arrived at my house there were 6 pairs of socks and they were like a childs size. I actually tried to get one sock over my foot and it wasnt even close. Also they billed me twice, $38.91 and $39.95 ($78.86). I understand through ***** that they credited my card the $38.91, but somehow the $39.95 passed through. That shouldnt have been because I didnt OK it.I contacted them and informed them of their mistake. They sent me a form E-mail with their return policy especially the fact I had 14 days to get these socks back to them. I contacted ***** and told them to hold up payment. Again the $39.95 went through and I would like it back being they have all of their socks back.On October 31, I mailed all 6 pairs of socks through **** with a sign for receipt. Someone with the initials F.V. signed for the socks at SoothRelieve. I E-mailed them to let them know that I know they got the socks and they sent me another form E-mail.Other correspondence included, since I ordered a large size, they fulfilled their part of the bargain and the case should be closed. Also, since I stopped payment they will deal directly with *****. All I am asking, for is they credit my card the remaining $39.95. Anything you can do to assist me with this matter would be appreciated.Business Response
Date: 12/28/2023
Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.
We are pleased to confirm to you that we have received your request, and after a thorough inspection, the refund has been successfully processed on the 18th of October and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns.
If there's anything else we can assist you with or if you have additional questions, reach out to us at **********************************
Customer Answer
Date: 12/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:12/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 4 pair of socks, HAD to open a pair to try on and I could not wear them. They refunded $38.97 but not full amount because a pack was opened. How would I have known whether I liked the socks if I can't open a pair to try on ?Business Response
Date: 12/28/2023
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 14th of November and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************
Initial Complaint
Date:12/13/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased product from Sooth relieve on line on 11/18/2023. I ordered 3 pairs of socks @ $39.95. They sent me a order #(934546) and a confirmation # ************* and a bill for $90.86. The additional cost was they charged me for an additional 3 pairs of socks at $50.91 that i did not order. Above all I didn't receive the product. I have tried to write them but the online form they have will not let me submit it. At this point I would like a full refund. I have notified the credit card company and they will work with me.Business Response
Date: 12/28/2023
We understand the inconvenience this has caused you, and we want to assure you that we take this matter very seriously. We apologize for any frustration or inconvenience this delay may have caused with your recent purchase.
Our team has thoroughly investigated the issue and in recognition of the inconvenience caused I'm pleased to inform you that we already successfully processed a full refund for your order on the 18th of November and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Your satisfaction is our top priority. Whether you have questions or require support, we are here to help you may reach us at **********************************
Customer Answer
Date: 01/04/2024
Dear BBB,
The complaint has been resolved. A total refund has been made. Thank you so much for your help and corporation in the matter.
Initial Complaint
Date:12/06/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 pairs(size large and med.) of compression socks on line Oct. 25, 2023 through an add that popped up on my computer. Two weeks later I received a parcel with 10 pairs of compression socks, all medium. On Oct. 25, they charged my bank account $73.55 at 456pm; $$45.94 at 542pm; and $52.31 at 543pm; showing payment to (Soothrelieve*XT) for a total of $171.80. The only info I could find for this company, Adlibris, was an address in ********** *****. i looked them up online to find their phone #************ Which was no longer in service. So I drove to ******** ***** on Nov. 17, 2023 to ***** Landing, parcel depot and returned the total package to the ********** Address. I insured the parcel for the full $171.80.Business Response
Date: 01/17/2024
Dear *****,
Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.
We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed on the 15th of December and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns.
If there's anything else we can assist you with or if you have additional questions, reach out to us at **********************************
Initial Complaint
Date:11/08/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/27/23 I ordered ONE pair of Sooth Relieve compression socks (for $17.95). The company sent me and charged me for an additional four pair of these socks ($39.95.) I have been in contact with their support people for many conversations. No one in the company will tell me why they sent me the additional four pair with the additional charges. Nor will they send me a prepaid shipping label so I can return them. They tell me I am responsible for the shipping charges. If you will notice in my charge account. Why should I have to pay for shipping for items I did not order. If you will notice in my credit card account, there is one charge for 1 pair @ $17.95 and a second charge for four additional pair I DID NOT order @ $39.95.Business Response
Date: 12/28/2023
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a refund for your order on the 27th of September and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************
Initial Complaint
Date:11/03/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered COMPRESSION SOCKS (2 pairs - LARGE) from their site. Received the socks and tried to put them on and could not get them on my feet. I contacted the customer service and was told to give them to a family member or donate them, but they did not offer any larger sizes or refund. After several back and forth emails they offered a 50% refund if I paid for return shipping. I refused the 50% refund offer and did return the socks by US Mail on 10/31. (photo before being placed in US Mail). I have attached their FULL REFUND POLICY from their website. All I want is a refund. Thank you for any assistance you can provide.Customer Answer
Date: 11/06/2023
Sirs;
A PENDING chargeback refund appeared in my PAYPAL account this morning for $38.61 against COMIFY. As this is still a PENDING transaction, I will let you know when it posts as a completed transaction. Once this refund is completed my complaint against this merchant will be accomplished.
Thank you.
***************************
Business Response
Date: 12/28/2023
Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.
We are pleased to confirm to you that we have received your request, and after a thorough inspection, the refund has been successfully processed on the 27th of September and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns.
If there's anything else we can assist you with or if you have additional questions, reach out to us at **********************************
Customer Answer
Date: 12/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/31/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
09/23...ordered.............................................................................................................................................................................. *****..i ordered 1 pr of .compession socks and received 5 pr and they chared my acco0unt for the 5 prs items i tried caling them and emailed them from ******** with n.o. ......resultsBusiness Response
Date: 01/17/2024
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 12th of September and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************
Initial Complaint
Date:10/26/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order online using this website soothrelive from some Socks. When placed the order online on 10/19 I canceled the same day. They did not respond back until 10/21 and today they tell me I was too late. I want my refund *****.Business Response
Date: 12/28/2023
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 19th of October and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************
Customer Answer
Date: 12/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/26/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 2 pairs of socks $17.99. After I submitted my payment they added 4 extra pairs of socks without my permission. Company impossible to reach and did not respond to 2 emails I sent requesting order cancellation.Business Response
Date: 12/28/2023
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 25th of October and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************
Soothe Relieve is NOT a BBB Accredited Business.
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