We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 174 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 3-2023 I went to Sooth Relieve.com to order ONE pair of compression socks. I placed the order for one pair for $17.95 and $4.95 shipping. When I completed the order with my **************** card I noticed the total was over $100 and I could not even review my order to see the issue. I immediately tried to call them and it was a recording saying they would call back in ***** hours. The next day I got an email saying the socks were shipped and that they could not cancel orders on items already shipped. They sent 8 pairs of compression socks!!! The total ****** !!!!! I only ordered one pair to try but they charged me for 8 pairs !! I did not want 8. They charged **************** two separate charges- one for $60.91 and the other for $39.95 to Wellnee *** . I just want my money back and they can have the unopened package of socks.

    Business Response

    Date: 12/28/2023

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 3rd of August and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************

    Customer Answer

    Date: 12/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Customer Answer

    Date: 01/19/2024

     I'm writing about complaint # 6136614637E44

    I never received a refund from this company. I have scanned my accounts and I never did receive a refund.

    What is my next course of action?

    Thanks

    More Information...

    Customer Answer

    Date: 01/19/2024

    I'm writing about complaint # 6136614637E44
    I never received a refund from this company. I have scanned my accounts and I never did receive a refund.
    What is my next course of action?
    Thanks

    Customer Answer

    Date: 01/22/2024

    I am so sorry that we have actually found where this company has already refunded our money and we had just overlooked it.  We hadn't taken it off of out bank account and weren't aware that it had been refunded.  Thank you so much for all of your help.  It is greatly appreciated.  Sorry for the inconvenince.

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've contacted the company requesting return forms, return shipping address on 6 seperate emails to every department in the company. I've been offered 30% refund, next was 40% refund. I'm unable to use the product purchased due to the socks not having enough compression for my needs. This has been explained in each email and having read their return policy acknowledged that I know I have to pay return shipping. They have a 14 day return policy and I feel they are trying to drag this out beyond those 14 days so that they can keep my money and i have a useless to me product. It has now been 6 says since all this has started. I have saved all my emails correspondence with them. I'm without knowledge on how to upload them to you.

    Business Response

    Date: 12/28/2023

    We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.

    We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order on the 2nd of September and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.Thank you for your understanding.

    If you have any further questions or concerns, please do not hesitate to reach out to us at **********************************

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of socks for my neuropathy 1 pair 17$. Advertised on Instagram I wanted to try one pair I am 85 yrs old They charged 39.95$ and ***** $ on my bank account They refuse to give refund They said they will refund if you are not satisfied I had to close my account now. They are a fraud soothrelieve I need the money. I want the refund immediately The socks have not yet arrived. I need the 100$ immediately

    Business Response

    Date: 12/28/2023

    We understand the inconvenience this has caused you, and I want to assure you that we take this matter very seriously.

    We apologize for any frustration or inconvenience this delay may have caused with your recent purchase.Our team has thoroughly investigated the issue and in recognition of the inconvenience caused I'm pleased to inform you that we already successfully processed a full refund for your order on the 19th of August and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Your satisfaction is our top priority. Whether you have questions or require support, we are here to help you may reach us at **********************************

  • Initial Complaint

    Date:08/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************** I PLACED AN ***** ON AUGUST 3, 2023 FOR COMPRESSION SOX (1) PAIR FOR $14.50 PLUS TAX $.80. I WAS BILLED FOR $45.93 AT END OF PLACING *****. I IMMEDIATELY CANCELLED ENTIRE ***** AND ASKED FOR REFUND. I CALLED AND WAS TOLD THE ***** WAS CANCELLED AND TO RECEIVE MY REFUND IN 3-7 BUSINESS DAYS. THE ***** WAS NOT CANCELLED NOR DID I RECEIVE MY REFUND.I WOULD LIKE TOTAL REIMBURSEMENT IN THE AMOUNT OF $45.93.

    Business Response

    Date: 12/28/2023

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 4th of August and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some socks for my neuropathy. I informed them immediately that I only wanted 1 pair. Some how two of my credit cards were charged. I received 1 package on July 6 and the other on July 7th which I refused and returned the same day ***** I have been corresponding with them via email and nothing is resolved as yet. I want my CC for *********** charges refunded of ***** and *****. The socks were on sale for 70 off according to the site. I am returning the other package this week.

    Business Response

    Date: 12/28/2023

    Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

    We are pleased to confirm to you that we have received your request, and after a thorough inspection, the refund has been successfully processed on the 25th of June and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns.

    If there's anything else we can assist you with or if you have additional questions, reach out to us at **********************************

Soothe Relieve is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.