Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 4, I ordered one e pair of sooth relieve socks to help with my neuropathy. I was subsequently charged $38.91 and $39.95 and received 6 pairs of socks. The socks do not fit and are useless. I am unable to find any order confirmation or other documentation regarding this order. Website is not in English and I have no info on how to make a return. I am willing to return socks in exchange for my refund.

  Business Response

  Date: 03/21/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worse experience i have ever had. I feel I have been SCAMMED.I placed the order for one pair and paid with ****** on 02/16/2025. I did opt for one additional pair in ******. When the order returned from ****** I did not have the opportunity to review the final order. The order was immediately placed. Once I finally recieved the order verification a few hours later the order was changed to 6 pairs and the address was incorrect. I immediatley tried to modify or cancel the order. Many hours later by the time I recieved a response, I was informed that it was too late to cancel or modify the order. Over 50 emails went back and forth with no real resolution, except for an address change. It took days to get a tracking number. When the order finally arrived, only one pair was received. Again contacted customer service, again requested a refund which was denied. **************** says the remainder is being shipped, but I am sure it will be incorrect. After the first pair was delivered, I recieved an email, the supposed owner *******. He solicited a response which i responded to and of course did not recieve a response to.All emails or tickets will be found under ******************** or **********************

  Business Response

  Date: 03/18/2025

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number *************: On 01/17/2025 I attempted to purchase a few pairs of socks but was charged ***** and ***** via ****** by this business *****************************. I immediately reached out to cancel via the resolution center but was told the order was already processed and could not be cancelled. I went back and forth and told them I did not want the items and felt scammed by their selling tactics. They closed my complaint and eventually I received a package in the mail. I marked return to sender and again attempted to contact them and request a refund. This business is super shady and their website should be investigated for how it makes the buyer add more to their order instead of just completing it. As of today I requested again, through the resolution center, a full refund of ******.

  Business Response

  Date: 03/11/2025

  Dear *****,

  Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.
  
  We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/4/25 unauthorized charges. No response from company..

  Business Response

  Date: 03/07/2025

  Dear *******,

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.
  
  Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.
  
  Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one pair of socks and upon confirmation. I saw 7 extra pairs were added on. Other people had the same issue. Tried contacting. But no response.

  Business Response

  Date: 03/07/2025

  Dear ********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one pair of socks and they charged me for 4 pair. I emailed them immediately and also used there form for cancel orders. They ignored my request and charged my credit card and shipped them several days later. I have sent them 7 emails and no response back to me. Bad company.

  Business Response

  Date: 03/05/2025

  Dear *******,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

  Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************
  

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 16, 2025 I placed an online order for one (1) pair of compression socks through Soothrelief, wound up with an order of 6 compression socks and being charged for 6 pairs for $62.85 Immediately sent several email(s) to cancel. I put in request forms on THEIR website. I also emailed ******. The next day I received an email saying "sorry your order was was already processed and being shipped, so you cant cancel" There is NO WAY in h*** they could have processed it that fast. I ordered and canceled on the 16th. ****** didn't charge me till the 17th. And it says on their website to cancel within 12 HOURS. I did it in 5 minutes. When socks arrived i took them to post office where the lady asked if i opened it at all. I told her no. She said we'll just ship it this way and you wont have to pay any money. I said ok, does it have a tracking number? She said yes. She took a picture of it and i sent it to the company Sootherelief. Now they're saying because I didn't "follow specific procedures" they cannot process a refund. I can provide a copy of the cancellation request immediately after receiving the confirmation email from Soothrelief AND the dozens of emails they've sent arguing with me. They are a total scam and their website is set up specifically to rip people off. Thank you for your time.*also I got a new debit card since then but paypay has my bank account number.

  Business Response

  Date: 03/03/2025

  Dear ******,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.
  
  Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.
  
  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.
  
  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  transactions on january 9th2025. 6 pairs of socks that dont fit and are wrong colour. i want them refunded as i am in a nursing home and can not afford them.

  Business Response

  Date: 02/25/2025

  Dear *******,

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

  
  Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the complete order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.
  
  Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

• Initial Complaint

  Date:02/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to order 1 bunion sock from Soothrelieve. However as with everyone else when I was trying to check out it wanted me to buy extra ********* could only see a button for yes, not no. There were then more screens wanting me to buy more. This time I could see a very dark & almost invisible button underneath for no. There was no way to go back & so they charged me for many more socks than I wanted. I emailed them to cancel it within an hour. When they replied they said that because I had made a useless complaint to ****** I could never get my money back. A later email said they had already dispatched it before my cancellation request - as if! This is a fraudulent. unethical business that puts me off any online shopping

  Business Response

  Date: 02/24/2025

  Dear *****,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.
  
  Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.
  
  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.
  
  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased socks but when they arrived, they were too small. The socks came Jan. 28th. Back and forth with e-mails they finally gave us return address. Using the **** tracking number the socks were delivered back to **********, ID ***** on Feb. 12. I used my credit card to pay for the socks $53.90. I have over 23 pages of e-mails to the company and the last e-mail they sent (Socks Relieve) is they could not find any order with my wife's email or any other reference number she sent them. Today is Feb. 23 almost a month as went by since receiving socks and sending them back. I have postal receipts and original order receipts. I don't believe that they have any intention of returning our money. They have not even acknowledged that the socks were return.

  Customer Answer

  Date: 02/24/2025

   

  The order was under my wife e-mail address; ****************************************************************. ***** ******. Date of purchase 1-24-2025. Order total $53.90. They added free shipping have e-mail to that affect.

  This is the order #********. There is another order #********** which is congratulations order has been delivered. Order confirmation #*************.

  Business Response

  Date: 02/24/2025

  Dear *****,

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.
  
  Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.
  
  Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  Business Response

  Date: 02/26/2025

  Dear *****,

  Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.
  
  We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******