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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 231 total complaints in the last 3 years.
  • 175 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 4, 2025 at 20:50 placed an online order for one (1) pair of compression socks through Soothrelief, wound up with an order of 8 compression socks and being charged for 8 pairs. $60.91 (4 pairs )and $39.95 (4 pairs discounted) . Immediately sent 6# email(s) to cancel this big order but was told it was already being processed and shipped. When socks arrived I was at clubhouse of apartment complex and carrier was delivering the parcel and I asked if I could "refuse" the parcel and she scanned it as "refused" and took it away. The company Sootherelief now states because I didn't "follow specific procedures" they cannot process a refund. I can provide a copy of the cancellation request immediately after receiving the confirmation email from Soothrelief and all other correspondence. Thank you.

    Business Response

    Date: 02/20/2025

    Dear *****,

    Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

    We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 02-12-2025 My understanding in my purchase was for one pair of the compression socks. Their advertising kept flipping me to various promotions which I thought that I was skipping. They sent me 8 pairs of socks with a charge of $39.95 for a set of 4 and an additional $69.91 for a second set of 4. I did not open any of the socks and immediately got on their website to obtain instructions for a return label and full refund. They responded by asking me to respond to their email for confirmation, which I did. It put me in a cycle response asking for the same information. I have read the other complaints on this same pattern from others. One woman apologized for her age. This is not an age issue. The site is a scam and no confirmation of price or order was received until after the item was shipped and could not be canceled. They state there is a return/refund policy in place, but again there is no response. I am hoping that you can assist. I will also contact my credit card. I have not opened the product and have no interest in keeping it.

    Business Response

    Date: 02/20/2025

    Dear *****,

    We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.

    We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order on 2025-02-19 and has been credited back to your original payment method.  Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. 

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

    Customer Answer

    Date: 02/27/2025

     

    I have received credit from the company to my account.  It has been resolved.  Thank you.

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 18th 2024, I ordered one pair of compression socks from a company called SoothRelieve. After placing my order I received a confirmation email for eight pairs of socks. I immediately emailed within one hour of placing my order and requested a change of order to the correct quantity. I was informed that the order had already been shipped and I could not cancel or obtain a refund. I see that there have been numerous complaints against this company with many of them being lodged with the BBB . I also note that the BBB has been successful in helping these customers obtain a full refund . I am 84 years old and live with a small fixed income. I cannot afford to pay the amount of $100.86 us for these socks and wish to cancel the order completely and receive a full refund.Please help me.***

    Business Response

    Date: 02/20/2025

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 02/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ********

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My name is *** *****,Recently I have ordered compression Socks from sooth Relive, soon as I checked out my order they added 4 more pairs I originally ordered just 2 pairs for $14.99 Soon as I clicked my order it showed 6 pairs for $65.00 I immediately cancelled my order 5 times their website is extremely hard to get to. Now Im getting orders is on your way Im very frustrated with this seller,I dont even know how to return this item and get my money back !Wished I know this seller is nothing but Ripping customers ******* *****

    Business Response

    Date: 02/20/2025

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a FRAUD. It has been reported to the BBB multiple times (which I was unaware of) for the same problem I am having. SootheRelieve company charged me a total of $151.81 when I wanted to order ONE pair of their socks (@$17.95). I have requested a refund but am getting nowhere and I have still not received any product from them.

    Business Response

    Date: 02/19/2025

    Dear *****,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam! They sent me 4 pairs of socks and I didnt even intend to buy 1 pair! They finished the sale for me! They already shipped the day of the charge. I have attached all the info below.Please help me!

    Business Response

    Date: 02/17/2025

    Dear *******,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 13, 2025 I made a purchase from this company for a pack of 2 compression socks $38.91. Immediately additional adds popped up and I heard two consecutive alerts. When I checked the bank alerts I had been charged for my purchase $38.91 but also charged for another order that I did not purchase for $39.95. Nothing was clicked or confirmed so I dont even know how the second order happened. I immediately contacted the company and the next morning received a message that it had already been shipped and nothing could be changed. I feel this is a highly fraudulent practice. I dont want the extra items and want a refund.******** *******

    Business Response

    Date: 02/17/2025

    Dear ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, 2025 I made a purchase from this company for a pack of 2 compression socks $38.91. Immediately additional adds popped up and I heard two consecutive alerts. When I checked the bank alerts I had been charged for my purchase $38.91 but also charged for another order that I did not purchase for $39.95. Nothing was clicked or confirmed so I dont even know how the second order happened. I have attempted to return the product as they was told in email I would be responsible for shipping charges. I paid shipping charges on inferior quality socks I didn't even order. I am happy to return the socks as instructed in the email but I am asking for a full refund of amount paid as well as the return shipping. It appears your company has a history of conducting business in a very devious manner.

    Business Response

    Date: 02/14/2025

    Dear Adele,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/13/2025 Im an 83 yrs old man with a very bad neuropathy, on the 12 of February, 2025, I ordered 1 pair of compression socks only, for $15.95, when I received the invoice they charged me for 4 more pairs for $60.91 (which price included tax$, that I never ordered, for a total of $76.86 THEN they doubled up on that order with ANOTHER order # and charges. a total of $153.72! )I ordered 1 pair of sox) I contacted them the same night to correct the order or cancel the order completely, but they gave me the roundabout. A couple of days later they asked to fill out a form, which I did. Someone by the name of ******* answered stating that it was to late and tried to sell me some other items for knees or back pain!!! They website is very confusing and they try to add items to the order. I see on the BBB site, most of the complaints against Sooth Relieve are the same as mine. This is a Fraud and they take advantage of old desperate people that are trying to find a solution to this terrible disease.They are a rip-off and should be reported to the authorities.Thank you!

    Business Response

    Date: 02/14/2025

    Dear ******,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

    Customer Answer

    Date: 02/14/2025

     
    Complaint: 22936636

    I am rejecting this response because: The following orders are exact duplicates created erroneously by SoothRelief at the same day, and time: Feb 12, 2025 9:13 am.  The original order from the website was for 1 pair of Sox for $15.95!

    the order #s in question were erroneously created as:  SoothRelieve order # ******* and #  2683830.

     

    Email address is:

    ***********************************. 

    Sincerely,

    ****** *********

    Customer Answer

    Date: 02/15/2025

    This complaint happened because I received TWO Orders from SoothRelieve which were duplicates both stating that I made Two orders at the same exact TIME and day: February 12, 2025 at 9:13 am.

     

      Those order numbers are SootheRelieve

    order# ******* (confirmation # *************) and order #******* (confirmation # *************).

    Sent from my iPhone

     

    BOTH orders (duplicates) were erroneous: I had ordered ONE pair of six on their website for $15.95.  Their website conveniently added 4 more pairs to the order THEN DUPLICATED that order.

     

    My email address is:

    **************************************************************************.  I also have an email address associated with my name which is ********************************************************** but the first address is the one that they sent me emails under.  There are numerous complaints against this company for the same exact reason yet they continue to scam!

    Business Response

    Date: 02/19/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 02/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased six pairs of compression socks large they dont fit I would like a REFUND! The company is a **** i need my money BACK?

    Business Response

    Date: 02/13/2025

    Dear ******,

    We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.

    We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order and has been credited back to your original payment method.  Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. 

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

Soothe Relieve is NOT a BBB Accredited Business.

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