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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 231 total complaints in the last 3 years.
  • 175 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1, 2025 I found an ad online for compression socks and went to the website for Soothe Relieve. I was interested in buying ONE pair of socks for $17 and put them in my cart. I entered all my personal info including card info, shipping address and phone/email but before I could check out their website kept redirecting me to a different page pushing me to order more items. I kept trying to go back to the check out page but it wouldn't let me. I tried multiple times but kept getting bombarded and pressured to order more. I realized this wasn't a good company if that's how they conduct their business and I left the site entirely WITHOUT COMPLETING my order...and I NEVER checked out. Shortly after that I received an SMS from Soothe Relieve telling me that they tried to reach me by email and couldn't so they were sending me an SMS to confirm my order for $65.95! Not only did I not complete my order and never checked out, the order that I would have placed was only for $17 and somehow they decided to charge my card without my permission for $65.69. This company is scamming people out of money. They are charging cards without permission and they are increasing the amount without anyone knowing. They are scammers, liars and thieves. I sent them an email telling them that they did not have permission to charge my card and they definitely didn't have permission to increase the amount of the order that I was thinking of placing from $17 to over $65 -- I demanded an instant refund and for them to delete the card information. I have not heard back. I want a full refund for the $65.69 , I want them to delete the card information immediately and do not ever want contacted by Soothe Relieve again.

    Business Response

    Date: 02/04/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 02/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:02/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was ordering 2 pair. $17.95 for the first pair and $12.95 for the second pair. They charged me for 5 pair. Instead of ordering 1 pair that they charged me for 4. I sent them a message immediately to correct it. They said I had to order the 4 but that is what the ordering said. They claim it had already shipped it. It was only 10 min. later.

    Business Response

    Date: 02/04/2025

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these socks on 12/29 ordered 4 pairs and first they charged me for 8 pairs. I contacted their customer service and received a vague reply

    Business Response

    Date: 02/03/2025

    Dear ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** of money I paid the business. Only ordered 1 product at $17.95 and was charged $65.25 for more then 1 at $17.95+ tax and shipping.

    Business Response

    Date: 02/03/2025

    Dear ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:02/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 1, 2025 I made a purchase from this company for a pack of 2 compression socks $38.91. Immediately additional adds popped up and I heard two consecutive alerts. When I checked the bank alerts I had been charged for my purchase $38.91 but also charged for another order that I did not purchase for $39.95. Nothing was clicked or confirmed so I dont even know how the second order happened. I immediately contacted the company and the next morning received a message that it had already been shipped. I feel this is a highly fraudulent practice. I dont want the extra items and want a refund.

    Business Response

    Date: 02/03/2025

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 02/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:02/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 13, I ordered a pair of socks from soothrelief, and received 5 pairs. I was charged $62.85 on 2 different credit card transactions. $39.95 and *****. When emailing or calling, they request an order number which I don't have since a confirmation email was never sent. I emailed them twice about issuing a return as well as several voice mails over many days with no response. I did submit info via chat with BBB, but realized that I entered a wrong email. Looking forward to hearing from you Thank you ******* ************ ******************* ************

    Business Response

    Date: 02/03/2025

    Dear *******,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.


    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID, shipping address. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

    Customer Answer

    Date: 02/05/2025

     
    Complaint: 22886919

    I am rejecting this response because:

    One pair of socks were ordered and 5 were sent and charged twice. Here is a copy of the email after inquiring about getting a return authorization. The phone number that I called several times and left voice mail messages was **************. 

    Unfortunately, I don't have an order number because a confirmation email was never sent to email ***************. I can send a picture of the shipping bag and the socks sent if necessary. 

    SoothRelieve: We received your request 1746436


    SoothRelieve <**********************************************************************************>
    Sat, Feb 1, 11:38?AM (4 days ago)

    Hello,
    We received your request.
    We are committed to the data protection policy. In order to assist you further, we require a reply from your email.
    Please respond to this message so we can assist you further with your request.
    Thank you for your patience. Looking forward to hearing from you!
    Kindly,
    SoothRelieve Support


    Sincerely,

    ******* ************

    Business Response

    Date: 02/13/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 02/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ************

  • Initial Complaint

    Date:02/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online one pair of socks for $17.00 and was charged for 3 pair bill total $64.97 and unable to change cancel or revise final statement and it was froze so I thought I had cancelled as nothing could be changed or removed and I signed off thinking all was o.k. with no invoice or anything and no word, notification or anything from vendor except the credit charge appearing on my c/c for $64.97 so I waited 2 months thinking I would hear something and I did not and as nothing happened as of today I filed this complaint with you for help and a refund or credit on my c/c account which has a charge of $64.97 and nothing to show for it, or any kind of notification or product or anything from vendor. Charge date on stmt Nov 24, 2024 which is a ******** AARP Mastercharge. I have copy of statement for proof pdf included Thank you. doc upload doesnt work.Can send pdf copy in mail? or what now?

    Business Response

    Date: 02/03/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *************************************

    Customer Answer

    Date: 02/03/2025

     
    Complaint: 22885861

    I am rejecting this response because:I am waiting verification of amount $64.97 from my c/c account as everything takes so much time.  When verified I do have the amount I will notify you. Thank You.
    Sincerely,

    ****** ******

    Customer Answer

    Date: 02/10/2025

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    No one ever wants to do anything, ever, except you guys, thank you. Everything always takes forever .  Still awaiting verification for the credit to be applied to my c/c  and will let you know as soon as I know.  Thank You.  ****** Murphy  

     

     

     

     

     

     

     

    Customer Answer

    Date: 02/12/2025

    Your web site is very very difficult to navigate and use and needs drastic updates to change it to be more usable especially to older seniors like me but it and you did do a great job in spite of the many hours used for the benefit.  Thank You much I appreciate it as this case is closed as the $64.97 has finally been verified sent to my c/c account so thank you.  ****** ******.  No need to repeat and keep sending me these reminders.  For your info all this time and phone calls and phone tag and requests and holds and trying to figure out how to use your web site and the time and frustration utilized has put all this mess in the negative zone and I have lost more doing all this and nothing gained except satisfaction this kind of thing was stopped but criminal charges should be applied to these criminals.  Thank you again.    

     

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/20, I ordered one pair of socks. My order confirmation said four pairs of socks for $60.91. I contacted them immediately to cancel the order. Order was delivered today, 1/31/25.

    Business Response

    Date: 02/03/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:01/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one pair of Soothe Releive compression socks. I received a statement at the end of the online order that I had ordered 2 orders of 4 socks and they are charging my debit card $100 instead of $17.98. I immediately emailed them to correct my order. They said it was already shipped, which I know is not true. This is really fraudulent!

    Business Response

    Date: 01/31/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one pair of sox and was sent 4 pairs. Tried to cancel my order and response was the order was in process of being shipped. Explained I didn't order 4 pairs of sox I ordered one pair. I received the *** and wanted to ship them back but I have to pay the shipping fee back and they don't refund the original shipping costs. I never wanted 4 pairs of sox and now I have to pay to return them. This business added 3 additional pairs of sox to my one pair ordered. ***** game!

    Business Response

    Date: 01/29/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Soothe Relieve is NOT a BBB Accredited Business.

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