Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 pair of compression socks from Serenitystrip on 12/9/2024 for $22.90. I did not order 4 additional pairs for $39.95. I immediately emailed Serenitystrip and told them to credit my ****** account for $39.95. Serenitystrip emailed me the next day and told me order had already been processed. I contacted ****** and they filed a dispute for $39.95. On 12/19/24 I accepted a refund offer from ******* at Serenitystrip - a refund of 50% of the $39.95 and keep the socks. On 12/20/24 I received an email from ******* saying refund could not be processed because I had opened a dispute with ******. I notified ****** that I had agreed to a 50% (of $39.95) and keep the socks. ****** said they would work to resolve the matter. Last notification from ****** was that they had ruled for the seller and the case was closed.

  Business Response

  Date: 01/28/2025

  Dear *******,
  

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 01/30/2025

  Thank you so much for handling my complaint.  

  When I checked my credit card statement today, I saw that my account had 

  been credited with the refund.

  Please close my case.

  Again, thank you.

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14 at approx 10:15 PM ET, I placed an order for 3 pair of socks from this business. Somehow, I received confirmation within a few minutes later that I ordered 7 pair. At about 10:25 to maybe 10:27, when I seen the mistake (???), I emailed this business TWICE, asking them to cancel these extra 4 pair. I see that this scam has occurred numerous times as being reported to BBB. After the second email, I received an email from "*******" offering a great deal on some cream that this company was also flogging. I replied No to that deal and then received another opportunity to buy it now at 70% saving. Again I said NO and clicked to remove my name from further contact from *******, who I am sure is a robotic auto reply. I then received an email in the morning from ***** stating that they did a "Thorough review of the details", that I sent to them, She goes on to state they she fully understands my request to "MODIFY" the order (how about cancel it ?) , and apologizes that it couldn't be changed as it was already shipped. HOGWASH !!!! I replied to them again and told them that this was not acceptable and it sure is a ripoff how they treat their customer. My Pay Pal account was charged today for amounts of $50.82 and $91.27, in Canadian funds, by this dishonest practice and I want a refund. I sent another email to them that I will refuse delivery of this (these) shipment.This is just one of many complaints that you have received and I am sure, many more to follow. Can't they be stopped??

  Business Response

  Date: 01/20/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22826106
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Soothe Relieve for a pair of compression socks. After you order 1 pair and put in all the info including your credit card they take you to another screen with an offer to buy more. When that screen opens one of the options is selected, but that is not readily evident. I did not select any of the options. I looked for a way to get out of that screen, to go back, but could find none. I only saw an option to *********** I selected continue expecting to see a final order page where I would be able to deselect any items I did not want but was not given that option.selecting continue placed the order. Since I did not want multiple pairs of the compression socks without trying them out I immediately opted to cancel the order. When I proceeded with that I received an e-mail saying they would get back with me. I waited about 1 day and did not hear back so I tried again. This time I was told it was too late, they had already mailed the package.When the package arrived I returned the package to the post office unopened as I know if you do that you do not have to pay postage. I waited several weeks after refusing the package as it took several weeks for the package to arrive to contact them for a refund.They told me that since I had not followed their exact return policy (which requires opening the package, then paying return postage) they could not refund my money. They said when I ordered I agreed to follow their return policy. I feel like their ordering procedure birders on fraudulent as it adds additional merchandise without a clear way to refuse it. Confirmation number ************* on 11/16/2024 **** tracking # **** 2902 7883 3948 4731 02 As I returned the package without opening it I did not receive another tracking number. I returned it to the **** Dec 3, the next day after I received it. It was returned to sender which was: ******************* ****************************************** Thank you for your help, ****** **********

  Business Response

  Date: 01/15/2025

  Dear ******,
  
  Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.
  
  We are pleased to confirm to you that we have received your request, and after a thorough inspection, the refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *************************************

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is to report a method SoothRelieve (********************************************************************************************************************) is using to deceive customers.1. First they get customers to allow automatic payment (although I don't recall I ever gave them that)2. Once they get this, clicking any product that is interesting, is not added to a cart, but rather immediacy purchased.3. No going through cart, not going through "confirm purchase"4. Not logging in to ******, even bypassing its Two-Factor-Authentication 5. Not going through ****** confirmation 6. Not providing confirmation on the website - the customer does not even know they paid.7. Not sending immediate email. It was only ****** email that got my attention that a payment was made.Immediately I sent them a cancelation request, and two days later they send me that they can't cancel because the items were shipped, even though the tracking link indicates that it was not.

  Business Response

  Date: 01/13/2025

  Dear ***,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 11 2025 purchased 1 pair of socks hit paypay charged me for 5 pairs of socks normally with other companies the payment does go through until you see total amount not this time got total and what was ordered after payment was made,no chance to to deny the total amount owed

  Business Response

  Date: 01/13/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ONE pair of compression socks.Sooth Relief sent 4 pair and billed me for 4 = $60.91. Was supposed to be $17.95 for one pair!I find it is IMPOSSIBLE to contact the company to discuss. Was listed as Serenity Strip on ****** statement Shipping package shows Sooth Relief.

  Business Response

  Date: 01/10/2025

  Dear ******,
  
  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *************************************

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one pair of socks from Sooth Relieve on Dec 11, 2024 and was charged for four pairs, used ****** to pay and did not realize at the time what had happened, sent email on Dec. 13, 2024 to cancel order and advised it was already shipped. Refused order when it arrived and it was sent back to *********** shipping address and received on 1/3/2025. Opened dispute with ****** and waiting to hear of the outcome. Found many BBB cases, seems Sooth Relieve does this to everyone who orders from them.

  Business Response

  Date: 01/10/2025

  Dear *****,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.
  
  Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.
  
  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.
  
  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/06/2025 $76.86 Order 1 pair socks they instead billed me for 5 pair that I didnt order. Tried resolving issue but got the run around.

  Business Response

  Date: 01/08/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one pair of therapeutic socks from SoothRelieve, me. Prior to checking out you were asked several times if you wanted to take advantage of a sale, i.e. purchase more socks for a savings. I checked the link "no I do not want to take advantage of extra savings/ by the time I reached the confirmation page this company added an additional four pair of socks. I've made several attempts to contact this company to correct my order. Each time I filed out the form they provided I got an email notification to reply to this email. This happened three times. I finally gave up., there is NO phone number to contact this company either. I noticed there are several complaints about this company with the same complaint I have. I do want the one pair of socks and plan to return the other four, IF I'm able to contact them, I would also willing to just cancel my entire order if I get the merchandise and return ALL. This experience reeks of a scam and they should be made to change their internet and business practices.

  Business Response

  Date: 01/08/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Few

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one pair of socks, they charged me for 4 @$60 and a $39 auto pay for I guess more socks. The order had not shipped on January 4th I did the cancellation thru their website January 3rd 15 minutes after the order was placed after seeing what was charged thru ******. Then the website disappeared. Said they were made in the **. But, they shipped "January 7th and it's only the 6th from *****, maybe the time difference? I'm refusing the order, I filed a complaint with ******, and I want people to see how this company operates. It appears everyone has the same issue, ordered q pair of socks, they change it to 4, then put you on auto pay for whatever reason. They sent an apology for their mistake of the auto pay. The only reason they corrected it is because they got caught. Their emails make you run circles, don't reply, go to the website. I did all I was supposed to do. I do not want to do business with a scam company. Also, they offered me a 20% refund, nope, I want a full refund and I sending this 4 pair of socks back. All of the mess because the company changed the order.

  Business Response

  Date: 01/07/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************