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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.06

Average of 67 Customer Reviews

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Review Details

  • Julia L

    Date: 09/13/2024

    I tried to order 1 pair of socks this morning. When the confirmation arrived I had another 4 pairs of socks added on. Since there is no telephone number, I have been trying to cancel this order all day. All I get is a response to verify my email. I am really sorry that I didnt check BBB before ordering. What a scam!!

    Soothe Relieve

    Date: 09/16/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

  • BRENDA R

    Date: 09/08/2024

    this company is a scam! I ordered 1 pair of socks for $17.97 and received a charge on my credit card for $85 canadian. I cancelled the order within 1 hour of purchase when I received the order confirmation email. I have since been back and forth with them and they are offering 50% refund that I will not accept and they should have cancelled the entire order according to their policy of 6 hours.I have blockeed them as they keep soliciting other items.STAY AWAY FROM SOOTH RELIEF!!!!!!!

    Soothe Relieve

    Date: 09/09/2024

    Hello ******,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is crucial, and we truly value your input as it guides us in making improvements. Our customer support team is already actively working on this case to ensure it is resolved promptly and to your satisfaction. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if needed.

    Thank you for sharing your thoughts, and please rest assured that we are committed to enhancing our customer experience.

  • Julia M

    Date: 08/20/2024

    I inadvertently (it seems) ordered the product twice a day apart. I have since then (July 7/24 )tried to get a response from the company by email several times and by completing their on line form for return. I have had absolutely no response. Interesting that Soothe Relieve can send me emails congratulating me on my purchase etc and offering help if I need it but that they do not respond when assistance is sought.August 20/24

    Soothe Relieve

    Date: 08/21/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.


  • Gary B

    Date: 08/13/2024

    Just ordered (today) what I thought was 3 pair of socks from Soothrelieve. Ended up with two charges, one charge for 3 at $50.91 and the other charge for 4 pair at $39.95. Never thought I hit an order button for the 4 additional pair. Your website is very tricky, intentionally so it appears. I would say it is deceptive for the average user. I submitted a request via email and we'll see what happens. Of course the website does not have a phone number. That is certainly a red flag that I should have caught. Seems any credible company would have a phone number for customer support listed. Buyer beware!! Hoping I get this resolved. I see why this company has a poor BBB rating. What a disservice to have organizations like this doing business in the great country that we live it. Shame on you. - **********

    Soothe Relieve

    Date: 08/15/2024

    Hello ****,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Janis W

    Date: 07/18/2024

    DONT ORDER FROM THIS COMPANY. THEY ARE A RIP OFF. I WAS INVESTIGATING INTO GETTING SOME SOX AND IT SAYS CONTINUE TO THE NEXT PAGE. I DIDNT GET A CHANCE TO FIND THE CORRECT SIZING AND IT REGISTERED MY HALF DONE ORDER. I WAS NOT SHOWN A TOTAL, INVOICE OR MONEY CONVERSION. NO CHANCE TO CHANGE OR ANY THING. THEN TRIED TO CANCEL THE UNAUTHORIZED ORDER AND NOTHING WORKS. JUST FORGET IT. THEN AFTER HOURS OF TRYING. THEY SAY IT'S TOO LATE. ALL DONE. ENJOY. TUFF LUCK. DO NOT ORDER WITH THIS RIPPOFF COMPANY . THAT'S HOW THEY HAVE SOLD SO MANY THAT THEY CLAIM. TRICKERY. SO NOW I AM GOING TO RECIEVE 6 PAIRS OF SOX I CANT WEAR, DONT WANT, PAID DOUBLE TO WHAT I EXPECTED. DO NOT DO IT

    Soothe Relieve

    Date: 07/22/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Jay K

    Date: 07/12/2024

    I have contacted the business multiple times with little response I am seeking a full refund. I sent the product back with a tracking number like they suggested and it has been over a month and still no refund. I feel like Im getting the runaround

    Soothe Relieve

    Date: 07/15/2024

    Hello ***,

    We would like to express our sincere apologies for the challenges you encountered with our company.

    Your feedback is a valuable resource for us as we continuously work to improve our services. We commend your proactive efforts in finding a solution, and we're here to provide further assistance as needed.

    Thank you for sharing your thoughts, and please know that we are dedicated to enhancing the overall customer experience.

  • Iris G

    Date: 06/28/2024

    Charged for 6 pairs instead of 2. Today second charge. Report fraud on card

    Soothe Relieve

    Date: 07/01/2024

    Hello ****,

    We would like to express our sincere apologies for the challenges you encountered with our company.

    Your feedback is a valuable resource for us as we continuously work to improve our services. We commend your proactive efforts in finding a solution, and we're here to provide further assistance as needed.

    Thank you for sharing your thoughts, and please know that we are dedicated to enhancing the overall customer experience.

  • Nina S

    Date: 06/23/2024

    Never gave me a refund for the returned ************ was charged for 2 pairs when I only wanted one pair.Soothlife socks

    Soothe Relieve

    Date: 06/24/2024

    Hello ****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Cindy I

    Date: 06/05/2024

    I recently placed an order with SoothRelieve. I ordered 1 pair of socks and was charged for 4 pairs. I did not order 4! I tried to cancel my order 1 hour after the order was placed. I didnt order 4 pairs. Then they tried to take more $ from my account! Thankfully my bank contacted me first! The company opened a ticket when I cancelled the order but sent me an email hours later saying congratulations and my order was successfully shipped. I see this is a common complaint with this company/website. Very disappointed.

    Soothe Relieve

    Date: 06/06/2024

    Hello *****,

    We sincerely apologize for the less-than-ideal experience you've had with our company.

    Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.

    Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

  • Alan J

    Date: 05/15/2024

    Misleading order form and billed for double of what I ordered . They don't deserve a positive rating. Obviously taking advantage of people with medical issues. How low can you go

    Soothe Relieve

    Date: 05/16/2024

    Hello ****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further you may reach us at ********************************** if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.


Soothe Relieve is NOT a BBB Accredited Business.

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