Business Profile

Plumber

ABC Plumbing Sewer Heating Cooling Electric

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Complaints

This profile includes complaints for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

134 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/19 I contacted *** to repair an air conditioning unit that was not blowing cold air. They sent out a technician who diagnosed that the motor and fan needed to be repairedit turns out this was not the issue. On 4/23 the technician arrived to complete the repairs. He arrived without the correct fan and had to return the following day with the proper parts when I was not home. He noted in his notes that the unit was repaired and working properly, this was a lie, he did not test the unit to see that it was not working properly. On 4/28 I had to place an emergency call to *** because the unit was still not working and the temperature in a home, with my 6 month old daughter in it, was at 80 degrees. A technician arrived and discovered that the original technician had misdiagnosed the issue and the new tech attempted to make the proper repairs. During his attempt, the hard start unit and compressor exploded destroying the entire unit. This technician assured me that he would get me a refund for the original work that was done incorrectly and that he would have a customer service manager contact me the following day, as well as a consultant to get a new unit installed. The following day I did not receive a phone call from anyone in customer service but I did have the consultant calling me first thing the next morning trying to sell me a new $10,000 air conditioning unit. After repeated calls to their customer service departments over the course of a week, including multiple promises to get me a refund and return my phone calls, I was informed that my refund was declined without explanation.
Business Response
Date: 05/08/2025
Dear Mr. ******************** you for bringing your concerns to our attention. We take all customer feedback seriously and are committed to resolving any issues that may arise with our service. First and foremost, we sincerely apologize for the frustration and inconvenience this situation has caused, especially given the circumstances. We understand how critical functioning air conditioning is, and we regret that our service did not meet the high standards we set for ourselves and our customers expectations.
After reviewing your account and speaking with the technicians involved, it is clear that the initial diagnosis and follow-up service fell short. It is unacceptable that the unit was marked as repaired and working without proper verification when clearly it was not.
Regarding your refund the situation should have been escalated to management immediately, and your refund request should have been handled with greater urgency and transparency. In this situation we clearly fell short and not up to the level we strive to maintain.
We regret that your experience did not reflect the level of service we strive to provide. Your credit has been submitted and processed and you will receive your full refund. Please call me directly should you require any additional assistance or service. Thank you and have a wonderful day.
Sincerely,
******* ******
Customer Experience Supervisor
Customer Answer
Date: 05/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the business on May 4, 2025, a technician was sent out on May 5, 2025. The technician looked over the issue and quoted me a price ($******). I asked the technician if his solution would solve the problem and he told me he was 99 % sure it would. After hours of attempting to resolve the issue, I was told the issue was greater than what was originally stated and the cost would be over ******** dollars. I then asked the technician if I would still be charged the original amount of ****** even though the job was not completed, I was told I was, and that the contract stated an "attempt" to resolve the issue. I disputed the charge and asked to speak to a manager. The manager told me he would give me a $200 dollar discount. I ended up paying ****** for a service with no resolution to my original concern.
Business Response
Date: 05/08/2025
Dear Mr. ****************** you for taking the time to share your experience. We appreciate the opportunity to respond and clarify the situation. At ABC Plumbing, our goal is always to provide clear communication, effective solutions, and quality workmanship. We regret that your experience did not meet these expectations.
Our pricing model is based on flat-rate pricing, which is designed to ensure transparency by presenting the cost of the proposed work up front before any services begin. In this case, the technician assessed the issue and provided a flat-rate estimate based on the information available at that time. As noted during the visit, the approved scope of work was an initial, professional attempt to restore proper function. Unfortunately, during the course of the work, it became evident that the issue was more complex and would require additional repairs beyond the original scope.
We understand how frustrating it can be when the resolution is not as straightforward as initially expected. While we do our best to anticipate the full scope of a problem during our diagnosis, there are cases where deeper issues are revealed only after work has begun. As a gesture of goodwill and in recognition of your dissatisfaction, our manager approved a discount that reduced your total cost. While we understand this was not the outcome you hoped for, we did apply our standard pricing and service protocols and attempted to address your concerns as fairly as possible.
If you would like to discuss this further, we would welcome the opportunity to connect. Please reach out to ********************************** at your earliest convenience. Thank you and have a wonderful day.
Sincerely,
The Customer Experience Team
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Duct Cleaning on 02/10/2025 and cost of $769.97. My Complains are incomplete cleanings of all the vents in the house, improper and securely reattaches number cut-off and hole on the Furnace body and duct pipes. Poor services and failures to follow through of promises like photo copies of finish work, despite of phone calls to their ************ number and two follow-up letter sent by mails. I demands of doing inspection as well to complete the job. As member of their *********************** #***********, I demands cancellation of my club membership. There were several services by this company were their technicians are poorly trained.
Business Response
Date: 04/21/2025
Dear Mr. ******************** you for taking the time to share your feedback, and we sincerely apologize for the experience you've described. Your concerns regarding the duct cleaning and entire experience are not reflective of the service standards we strive to uphold. We understand your frustration and we regret that your experience with our team has led you to question the quality of our services and your membership with us. Please know that we take these matters seriously. We would appreciate the opportunity to make things right by arranging a thorough inspection to assess the work performed and ensure all outstanding issues are addressed properly. Additionally, we will honor your request regarding your *********************** membership and proceed with the cancellation as requested, effective immediately.
A member of our Customer Experience team has attempted to reach you to no avail. Please reach out to the Customer Experience team and we will coordinate on the requested resolution.
We value your feedback as it helps us improve, and we sincerely hope to restore your confidence in our services.
Sincerely,
The Customer Experience Team
Initial Complaint
Date:04/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I moved in my condo in 2022, I had *** do some work for me. They told me , if I had their service club my rate for the service now would be discounted. I signed up and got the discount. When I called for fall service, I paid the special price and I believed that *** said that I didnt have a club membership ( I am not totally sure if I called in fall 2022 but I was told at some point that I didnt have the membership ). I pretty much forgot about it. I would get my winter service done most years and would be charged for it. I happen to be looking at a credit card statement when I saw an ABC charge in addition to the last service that I had. I started further back and discovered that I have been charged ***** since ***** 2022. The rate went up in 2025. When I called *** about this, they said that I was not in the club and they didnt have a credit card for me. I then provided them my card statements showing the charges. They said if I wanted the club removed then they would need to send me an email to can cancel. I asked them to send me the email to cancel but I also want the monthly charges removed since I didnt know I had the service and they didnt know either. The *** from *** said then they couldnt refund the amount for the membership but they would look at me being charged for the annual service since it should have been free with the club. I havent heard anything in over a week. I contacted them because I wanted to make sure I wasnt charged again. I look today and the ***** charge is pending. I did complete the cancellation email ahead of the billing time. Since *** didnt apply the service club, benefits to me, I feel that the charges should be refunded. Basically, I was paying for a service that I never received.
Business Response
Date: 04/18/2025
Dear Mr. ******************* you for bringing your concerns to our attention, and please accept our sincerest apologies for the delay in communication.
We understand that a representative previously assured you this matter would be taken care of, and it's unacceptable that no one followed up to inform you of how we planned to resolve the issue. We truly regret the oversight and the frustration it caused.
After reviewing your account, we agree that the charges you incurred were not handled appropriately. While it appears you were only charged for one furnace during each maintenance visit (despite having two), the *********************** benefits were not properly applied, and you were incorrectly charged at full price for those services.
To make this right, we are issuing a refund of $392.97, which includes:
A full refund for the ************ membership charges
A refund for the two HVAC maintenance services that were charged at the standard rate rather than the discounted rate included with your membership
This refund will be processed back to your original payment method, and you should see the amount reflected within 57 business days.
We truly appreciate your patience, and we apologize again for both the billing issue and the lack of timely communication. Should you have any further questions or concerns, please dont hesitate to reach out directly we're here to help.
Sincerely,
The Customer Experience Team
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Customer Answer
Date: 05/12/2025

Complaint: 23216061

I am rejecting this response because:
I am not sure to do at this point. I accepted the *** s offer and they have not refilled the terms. I was also billed for April. The Complaint ID: *******.
Sincerely,

******** ******
Business Response
Date: 05/19/2025
Dear Mr. ******************* you for your patience. I want to sincerely apologize for the delay in the credit we previously promised. I understand how important this matter is, and I regret any inconvenience the delay may have caused. Please be assured that I am closely monitoring the situation, and I will contact you directly as soon as I see the credit has been completed on our end.
Additionally, I am currently looking into the additional charges that have occurred since your club cancellation. I will provide a full update as soon as I have all the relevant details.
Again, I appreciate your understanding, and Im committed to resolving this as quickly and thoroughly as possible.
Sincerely,
******* ******
Customer Experience Supervisor
Customer Answer
Date: 05/26/2025

Complaint: 23216061

I am rejecting this response because: I dont want to close this since *** did not fulfill the original agreement. Please keep this open until *** has completed the credit.

Sincerely,

******** ******
Business Response
Date: 05/27/2025
Dear Mr. ******************* you for reaching out. We would like to confirm that a full refund was processed on May 19, 2025, to the original method of payment.
Given that the full amount due has been refunded, we consider this matter resolved. If you have any further concerns or questions, please dont hesitate to contact ****** here to help.
Thank you for your understanding.
Sincerely,
The Customer Experience Team
Customer Answer
Date: 05/27/2025

Complaint: 23216061

I am rejecting this response because: the amount that you agreed to pay was $392.97. The amount that you refunded on 5/19 was $343.97. The difference is not that great but the $392.97 was the agreed amount which I think is less than the overall but we both gave in some. I debated just calling you about this difference but I think it is best that it stays in this process.

Sincerely,

******** ******
Business Response
Date: 05/27/2025
Dear Mr. ******************* you for your patience as we reviewed this matter further.
After a thorough review, we discovered an error in our original calculation. We mistakenly stated that the full refund amount would be $392.97. In fact, the correct amountbased on the services not renderedis $343.97, which was refunded on May 19, 2025.
We apologize for the earlier miscommunication. Please note that we are unable to refund charges for services that were completed, as those were rendered as agreed.
We appreciate your understanding and regret any confusion this may have caused.
Sincerely, The Customer Experience Team
Customer Answer
Date: 05/28/2025

Complaint: 23216061

I am rejecting this response because: The total amount of the monthly charges is over $579.98. This was the amount up until March 2025. I have attached the bank record of all of the charges from 2022 until the first of March 2025. This should be the full extend of the claim. Please recheck your records to include the total amount of the monthly charges billed to me on any card. Feel free to contact me about this amount. I was going to accept the smaller amount just to settle this but you have reduced that even more. Please review your records for the full amount that has been billed to me on any of our my payment methods and provide me with full refund.

Sincerely,

******** ******
Business Response
Date: 05/28/2025
Dear Mr. ******************* a thorough review of your account and payment history, we can confirm that you have maintained an active Club Membership since your original enrollment on April 20, 2022. Throughout this time, you have received the ongoing discounts and benefits associated with that membership.
The only billing discrepancy identified was the addition of an extra Club Membership in error. We sincerely apologize for that mistake and any confusion caused. A refund has been issued only for the charges related to that additional membership.
This refund is fair, accurate, and reflects the full extent of any billing errors on our part. All other charges were valid and tied to the benefits provided through your active Club Membership. Thank you.
Sincerely,
The Customer Experience Team
Customer Answer
Date: 05/28/2025

Complaint: 23216061

I am rejecting this response because: I just need clarification of the maintenance that was completed. I see that you using 9/28/2023 as a bench ***** Can you show me the seasonal maintenance that was performed prior to that date? If you can show that seasonal maintenance was completed for fall and for summer, I will accept your offer. At this point I dont have clarity to those charges and apparently, you do. I do appreciate your additional due diligence in this matter.

Sincerely,

******** ******
Business Response
Date: 05/28/2025
Dear Mr. **************** provide the clarification you requested, here is a summary of the services completed under your Club Membership:
April 20, 2022: You enrolled in the Club Membership and received a $125.00 discount on service performed that day.
September 19, 2022: Your seasonal HVAC tune-up was completed.
September 28, 2023: Another HVAC tune-up was performed during our visit to your home.
November 6, 2024: HVAC tune -up was performed.
Your Club Membership includes ongoing access to priority scheduling, discounted service rates, and peace of mind across HVAC, plumbing, electrical, and sewer services. It functions much like an insurance policywhile services are available as needed, it is up to the member to schedule appointments at their convenience. Monthly membership fees ensure continued access to these benefits and are not refunded for months when services are not utilized.
We appreciate your diligence in reviewing your service history and hope this summary brings the clarity you were seeking. Thank you.
Kind Regards,
The Customer Experience Team
Customer Answer
Date: 05/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your assistance in this matter. It is unfortunate that this could not be handled directly with the company but I do appreciate your intervention.

Sincerely,

******** ******
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and scheduled to have someone come out on 4/12/25 to repair an outlet. I explained that I attempted to change out the outlet on my own but the wire ended up burning to the s**** and wasn't working. The technician came out and I explained the situation. He proceeded to look at my breaker box and the other outlets in the kitchen. At first he told me that I needed a brand new breaker box because its a fire risk. He then looked it up and stated "never mind, this isn't one of those boxes". I stopped him and advised that I only wanted the outlet fixed and assumed that it would be an easy fix. I was sure that I connected the wires incorrectly which caused the issue. He then looked at the outlet and said, "oh yeah, I see the problem". He stated that there was a piece of copper touching on the outlet and the wires in the box was not the right size. 5 minutes later, the issue was fixed. I was then told that my total was $469. I questioned the price and was told that he only charged me for the diagnostic and not the repairs. On 4/13/25 I wrote an email to the business and received two calls on 4/14/25 stating that since I signed off on the repairs, the cost will stand. I advised that I never received an estimate or approved the cost of any repairs prior to the repairs taken place. I would have denied the service if I knew that price that they would request. I requested to speak to a manager which I was advised that there wasn't available. On 4/15/25, I received a call from manager who stated that I signed off on the service so there was nothing that could be done. After explaining several times that I never received anything to sign and didn't approve the work and explaining that the only repaired done was to fix an outlet, they agreed to refund $150. I requested them to send me these documents that I apparently signed as I didn't receive yet. There were 2 signatures allowing the repairs and showing work was completed but neither were my signatures, they were forged.
Business Response
Date: 04/17/2025
Dear Ms. ******************** you for taking the time to share your experience. After reviewing your concern and discussing the matter with our Customer Experience Specialist, that you were working with, I would like to take a moment to clarify a few key points based on our conversation:
*During our phone call, you did confirm that you signed the service form after the work was completed.
*When you spoke with our Customer Experience Specialist you expressed satisfaction with the resolution provided, including the $150.00 credit issued as a gesture of goodwill. At no point during or after the visit was any dissatisfaction expressed with the quality of the work performed.
*The repair was completed successfully, and the issue with the outlet was fully resolved. We are glad to hear that all is working properly and that there are no remaining concerns regarding the service itself.
We would still like to extend the the $150.00 credit to you in good faith - despite there being no service failure or billing error. Under normal circumstances, a credit would not have been warranted, but we wanted to ensure you felt heard and valued as a customer.
Should you choose to discuss this further I encourage you to reach out to the ******************************* thank you and have a great day.
Sincerely,
The Customer Experience Team
Initial Complaint
Date:04/10/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/31/2025 ABC Plumbing salesperson came to my house to diagnose an electrical issue of a bedroom light. The salesperson said the job would require the light to be rewired from the wall switch to the ceiling fixture, and such work would cost $710. The next day when the electrician showed up to perform the work, he identified that all he needed to do was replace the switch, and not rewire the entire circuit from the wall switch to the ceiling fixture. They still charged $710, just to replace the light switch. I provided the light switch myself. When I asked for a breakdown of the charges, they refused to provide me with anything. They have since not responded to my efforts in trying to contact them to resolve this issue and now I have received a letter that my account is moving to collections. I have tried to contact them and they still have not responded. This company overestimates the work and overcharges its customers for simple jobs, and then refuses to justify the charges, refuses communication, and instead wrongfully sends a consumer accounts to a debt collector and reporting to credit agencies.
Business Response
Date: 04/14/2025
Dear Mr. ********************* you for the opportunity to address and resolve the recent complaint that you submitted regarding services provided by ABC Plumbing. We take customer concerns seriously and are pleased to confirm that this matter has been amicably resolved. We have provided a credit toward the original invoice that you have approved. We appreciate the opportunity to make things right and look forward to continuing to provide service to you moving forward. Have a wonderful day.
Sincerely,
The Customer Experience Department
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called about a maintenance plan I have with company of furnace and a/c unit. I should have had it done in March but I didnt receive a notification. I called to make appointment and was told they cannot service because of past complaint. My past complaint was due to first having someone being gross towards me. They found out the person was doing that to others. Then after work was done there was issue with pipe. I was told it was my fault only to find out they sealed over my pipe. They fixed it only after I complained. Around the same time I had my new furnace and ac installed and that is the plan I have been paying for. Now they will not service but they have been still charging me. I need help.
Business Response
Date: 04/06/2025
Dear Ms. ******************* you for providing your feedback based on your experience with ***. Our customers remain our number one priority. I have been in contact with you to discuss this experience and provide some information to resolve the issues that you have presented. We will be in touch on Monday April 7th at 10am. Have a wonderful day and I look forward to speaking with you.
Sincerely,
******* ******
Customer Experience Supervisor
Customer Answer
Date: 04/10/2025

Complaint: 23156588

I am rejecting this response because: although we have communicated I have not received a confirmation via email in the resolution. I would like it in writing on what was agreed upon.

Sincerely,

******** ******
Business Response
Date: 04/10/2025
Dear Ms. *************** have sent the confirmation email to you today. My apologies on it being a day or two late. Please let me know if anything was missed. Have a wonderful day.
Sincerely,
******* ******
Customer Answer
Date: 04/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up for their Ultimate Rewards Program roughly six months ago. We had a change in our financial situation that required us to cancel this premium membership. I called to try to cancel and got an automated recording that forwarded me to the answering machine of their membership department. I left a message explaining that I needed to cancel and to give me a call back. After about a week of no call, I called again and followed the same automation to the same inbox, which was now full, so it hung up the call without me talking to someone or being able to leave a message. Im just trying to cancel our membership but keep getting all lines are full from a bot.
Business Response
Date: 04/04/2025
Dear Mr. ********************** accept my apologies for this confusion. Our customers are are number one priority and it seems that we fell short of that standard. Please know that I will cancel your membership in the *********************** today. If you would like to discuss this further I encourage you to give me a call directly. Thank you and have a wonderful day.
Sincerely,
******* ******
Customer Experience Supervisor
Customer Answer
Date: 04/18/2025
Hello,

My complaint was moved to closed but I believe is still not resolved. They said they cancelled my membership after my initial complaint, but I was just charged again on my credit card for a monthly fee, showing they have not in fact cancelled it. I wish to be refunded this charge and for my membership to be actually cancelled.

Please let me know what I need to do to continue this complaint towards a resolution before it gets to resolved status.

Thank you,
******* ********
Business Response
Date: 04/21/2025
Dear Mr. ***************** have submitted the credit to be applied back to the card we have on file. Please accept my apologies that this cancelation was not completed appropriately. Your *********************** membership has been canceled as of April 4th, 2025. Please reach out to me directly if you do not see this refund reflected on your card in the next 7-10 business days. Thank you for your continued patience.
Sincerely,
******* ******
Customer Experience Supervisor
**************
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2024 I had dome work done by ABC Plumbing. I signed up for their membership, thinking it could be beneficial, since i planned on more work being done. a tech gave an estimate on a job. I learned that it was way overpriced. As I learned I was paying too much, I wanted to cancel membership. They make it so it is impossible to do that. No paper trail! No way to prove you canceled.
Business Response
Date: 03/28/2025
Dear Ms. ********************** you for reaching out and sharing your concerns. We truly value your feedback and apologize for the frustration youve experienced regarding the *********************** and the cancelation. We understand how important it is to have a clear and straightforward process. As per the terms outlined in the sign-up form, the membership is tied to a 6-month commitment period, during which certain discounts were applied to your service. If you choose to cancel the membership before this period ends, the discounts provided at the time of service must be repaid. Based on our information in your account you did hold the membership for the required 6-months. The membership has been canceled and you will no longer be charged for the Club membership moving forward. If you would like to discuss this further I would encourage you to speak with a member of our Customer Experience Team at your convenience. Have a wonderful day.
Sincerely,
The Customer Experience Team
Initial Complaint
Date:03/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Briefly, here is my issue with ABC Plumbing (1) Somebody named ****** from ABC Plumbing ******************************************* recently indicated he would give credits, but as of today, ****** has not assisted with any credits with this dispute which is a total of $2,177.97 of charges for a routine 90 minute "Water Heater *************** The Dispute started as follows. I called ABC Heating, ******************************************* to do a WATER HEATER "Clean & Flush plus change a leaky valve on the Water Heater.(2) A tech named **** was sent. The first thing that the tech named **** did was to take my credit card, charged me $1,378.42. He then told me that he didn't have the parts in his truck to do the job, and left within 5 minutes. Remember I'm out $1,378.42, because **** left without doing the job. Hours later another tech named ******** S came and did the Water Heater "Clean & Flush" plus valve change. Then ******** flipped through her RATE book & charged $799.95. (3) I sent an email to the President of ABC Plumbing for help with this "DOUBLE BILLING" issue ($1,378.42 from **** who did zero work & left within 5 minutes) plus $799.55 from ******** who actually did the work) and my billing inquiry was assigned ******. ****** responds via email back recently, stating that the 1st Tech (****) who walked in (without doing the job) and that he was a SALESMAN. And his job was to sell the job. So, when **** charged my $1,378.42 as a salesman (charged me and left in 5 minutes), why did I get the 2nd bill for $799.55 from ******** (who came a few hours later & did a great job). (4) So, I PAID A TOTAL OF $2,177.97 FOR A ROUTINE 90-minute Water Heater "Clean & Flush" plus valve change, when you add the $1,378.42 charge by Salesman **** plus $799.55 by another ********, a few hours later, who actually did the job.
Business Response
Date: 03/31/2025
Dear *********************** you for sharing your recent experience. After a detailed investigation it seems that you were in fact due a refund. That refund has been submitted for processing. You were also working with a member of our Customer Experience Team that was able to escalate this concern and resolve it in a more timely manner. Should you require any additional assistance in the future I encourage you to reach out to The Customer Experience Team directly. Have a great day.
Customer Answer
Date: 03/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

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ABC Plumbing Sewer Heating Cooling Electric is NOT a BBB Accredited Business.