Business Profile

Plumber

ABC Plumbing Sewer Heating Cooling Electric

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Complaints

This profile includes complaints for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

134 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested ABC Plumbing company to check my tenants' water heater on January 22, 2025 because it was not providing hot water. They promised to visit the location of my tenants at ***************************************** and asked me for my debit card number. I provided the required information in good faith, considering this is a legally formed company, but I found them to be the opposite. The company employees reached the condo and charged me $1,988.00 without giving me a written estimate or approval. The next day, I got a call from the tenants that there was still no hot water, and the tenant was very unhappy, so I called ABC Plumbing company again. They came again the next day and changed the whole water system without any written estimate or my approval. They then sent me a receipt for $4,185.00. Usually, this kind of equipment and labor totals approximately $1600. The receipt provided is not itemized to show equipment price and labor charges. I sent them several requests to give me that itemized bill, but they are unwilling to do that and are not answering any of my multiple emails. All these actions were taken without my approval, and my card was used fraudulently, and this company took a total of $6,173.00. I want a thorough investigation of this fraud. I need at least approximately $4400 refunded from ABC Plumbing based on what the cost of repairs should have been versus what I have been charged. I have attached the receipts provided by ABC Plumbing for your reference.
Business Response
Date: 03/31/2025
Dear Mr. ***************** you for reaching out to us. We take all customer concerns very seriously, and I apologize for any confusion or frustration this situation may have caused. I would like to address the points youve raised and clarify some important details.
First and foremost, ABC Plumbing does not store or hold any payment information on file for our customers. Any charges made to your debit card were done so because the card information was provided directly to our technician during the visits to your property. We rely on our technicians to process payments in a secure and transparent manner when customers provide their payment details. Our technicians are thoroughly background checked and drug tested to ensure a high level of professionalism and reliability.
Regarding the charges and the work carried out, the pricing is clearly outlined and agreed upon before any work begins. We understand your concern about the lack of itemization on the receipts you received. As a flat-rate company, we provide consistent pricing for all our customers. This ensures that no additional charges will apply, even if the work takes longer or additional issues arise during the process.
It seems that youve been in touch with a member of our Customer Experience Team and declined a fair offer of courtesy compensation. If you would like to discuss this matter further, I encourage you to contact the Customer Experience Specialist you were previously working with.
Sincerely,
The Customer Experience Department
Customer Answer
Date: 04/02/2025

Complaint: 23074133

I am rejecting this response because:
I recently sent an email to *********** regarding their mistakes and fraudulent charges and am currently waiting for their response.

Please note that I was not offered any compensation whatsoever from any of the representatives I spoke to. This is an entirely false claim that I was offered compensation and denied it, as I cannot deny something I never received.

Sincerely,
****** ****
Business Response
Date: 04/04/2025
Dear Mr. ***************** we appreciate your response, it is important to make note that you have disputed the charges of all work. To date the amount of $2,439.00 has been refunded as the dispute was found in your favor. And the additional charges are currently in dispute status. Based on this information we are at a standstill to provide any compensation for this experience until all disputes have been finalized. Thank you.
Sincerely,
The Customer Experience Team
Customer Answer
Date: 04/10/2025
Better Business Bureau:
I would like to accept the business response. Thanks.
Sincerely,

****** Arif
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a furnace with installation and the installation failed inspection by the Village of ******** even though I was promised that it would be installed with compliance with local ordinances.
Business Response
Date: 04/03/2025
Dear Mr. ******************* you for sharing your experience. We take all customer concerns seriously and would like to get this resolved for you as quickly as possible. I see that you have been working with a member of our Customer Experience Team and are working on a resolution to your request. If this has not been addressed, I encourage you to reach out to the Customer Experience Specialist to have this resolved as soon as possible. Have a wonderful day.
Sincerely,
The Customer Experience Team
Customer Answer
Date: 04/03/2025

Complaint: 23046157

I am rejecting this response because: no promised compensation has been received.

Sincerely,

***** ******
Business Response
Date: 04/04/2025
Dear Mr. **************** seems that you and our Customer Experience Specialist engaged in a conversation yesterday that confirmed a refund was approved by you. This refund was submitted and the process typically takes between 5-7 business days to be credited to your account. Please contact the Customer Experience Team if you do not see this amount credited within that amount of time. Thank you and have a wonderful day.
Sincerely,
The Customer Experience Team
Customer Answer
Date: 04/05/2025

Complaint: 23046157

I am rejecting this response because:
Many offers from *** have been offered yet no compensation has been received.
Sincerely,

***** ******
Initial Complaint
Date:01/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pd ***** monthly 6 month no service. When appt made technician never showed up waited from 8am to 5pm. Called office 3 times was told tech was on the way. I had to leave house. Got a letter stating rate would increase to *****. I cancel never got service in last 6 months
Business Response
Date: 02/01/2025
Dear Ms. ******************* you for reaching out and sharing your experience with us. We sincerely apologize for the frustration you've experienced. Its clear that we failed to meet the service expectations you should have received, and I understand your disappointment.
Regarding the missed appointment, I completely understand how frustrating it must have been to wait the entire day without service, especially after being told the technician was on the way. This is certainly not the standard we aim to uphold. I also understand your frustration with the recent rate increase after having received no service over the past six months.
Please know that we've taken your feedback seriously, and Ill be looking into why this situation occurred and ensuring that it doesnt happen again. In the meantime, Id be happy to assist you with any billing concerns or a possible resolution.
Again, we apologize for the inconvenience, and we truly appreciate your patience.
Sincerely,
******* ******
Customer Experience Supervisor
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 26, 2024, I had a plumbing inspection scheduled with ABC plumbing and the City of ******** at approximately 1PM. Both representatives entered the condo and shortly thereafter, the inspector indicated that additional work needed to be done and they left. I wasnt familiar with the technical details of what still needed to be done so I called the office to understand next steps. The office person told me that it would be a simple fix to finish the job and that would reach out to a plumbing manager for details. She then called me back and indicated that the work would be covered under warranty and that all I needed to do was to schedule an additional appointment. I proceeded to schedule several appointments in the subsequent weeks and months and each time a different plumber gave me some excuse made about why the work couldnt be done. One asked me to forward him the message that indicated the work was under warranty. When I forwarded him all the messages with the office, he said he couldnt do the work because he didnt see the word warranty. Now I was forwarded to another plumbing manager and I forwarded HIM the message from the office clearly stating that the work was to be finished through warranty and yet this manager completely disregarded his own colleagues promise.I do not know the reason why this company is retracting their word, but there seems to be a lack of accountability on multiple levels in their customer service delivery.
Business Response
Date: 12/26/2024
Dear Mr. ****************** you for sharing your feedback with us. We sincerely apologize for the frustration and confusion caused by the ongoing issue with your plumbing inspection and the subsequent service. We understand how important it is to have clear and consistent communication, and we deeply regret that your experience did not meet the expectations we strive for.
After carefully reviewing your case and speaking with our management team, we understand that there has been a significant breakdown in communication regarding the warranty coverage for the work in question. While our office initially communicated that the additional work would be covered under warranty, our management team has clarified that, based on our records and the scope of work involved, the repairs in question do not qualify for warranty coverage.
We recognize the confusion this has caused, and we genuinely regret any misunderstanding that may have occurred. We want to assure you that we are committed to providing you with a solution that addresses your concerns. We are more than willing to work with you on scheduling and completing the necessary repairs, though we must clarify that these repairs will need to be handled as a paid service, as opposed to being covered under warranty.
Our plumbing manager has been in touch with you to coordinate on a resolution. To have this request completed, I would encourage you to discuss this with ******, the plumbing manager. Should you require any additional assistance please reach out to the Customer Experience Team. Thank you and have a wonderful day.
Kind Regards,
The Customer Experience Department
Customer Answer
Date: 12/29/2024

Complaint: 22725563

I am rejecting this response because I never requested any services be covered under warranty. Said justification was offered to me by several staff members as a proposed resolution dating back to October 1, 2024 and reiterated several times over subsequent months. The reversal of such decision is where the inconsistency in communication remains.
The matter is simple: to honor the resolution that was offered by plumbing manager ***** ****** on October 1st, 2024. Any additional process improvement or management communication should be dealt internally and is not the responsibility of the customer.

Sincerely,

**** *****
Business Response
Date: 01/07/2025
Dear Mr. ****************** you for your continued patience regarding this matter. I apologize for the confusion and I want to clarify that we will indeed honor the resolution that was initially offered by the Plumbing Manager. We will stand by this commitment, and we are taking immediate steps to ensure that it is fulfilled.
Any internal process improvements or communication adjustments will be handled within our team, and we acknowledge that it is not your responsibility to manage these issues. Your satisfaction is our priority, and we will ensure that the agreed-upon resolution is carried out as promised. We will reach out to you to complete this and resolve this issue once and for all.
If you have any further questions or require additional assistance, please do not hesitate to reach out.
Sincerely,
******* ******
Initial Complaint
Date:11/26/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just saw the *** $49.00 Special for Furnace Tune Up on a Television Commercial. I called to make an Appointment and got a Representative who kept insisting that my phone number was something other than what it is no matter how many times I told her that was not my phone number. Then she ask me if I was a person named something other than the name I introduced myself to her at the beginning of the call. I ask her why she kept insisting I was someone other than who I had introduced myself to be and she said because my phone number is attached to that name (even though I had told her at least 3 times that information was not correct) she then insisted that I lived at a location, also attached to that phone number and when I spelled my name, gave my phone number and address, she said I was not in ************* Area. I told her I just saw *********** Vehicles in my Neighborhood earlier this week/ last week and the Representative said some of their Employees live in this area. I requested that one of them be assigned my request for Service . She said that would not be possible. I requested to speak to a Supervisor and was told none were available. Please assist. Thank you.
Business Response
Date: 11/22/2024
Hello,
I believe this would be a case of mistaken identity. I believe there is a company in the ******* area with a similar name. We are located in ********* IL., We do not service the ******* area, we do not run or have any TV commercials, we have never offered a $49 tune up and none of our work vehicles have ever been in *******. Please let me know if you need anymore information.
Thank You
**** ********
VP/SEC.
Customer Answer
Date: 11/25/2024
ABC HEATING AND COOLING
$49.00 TUNE UP
**************
*******************
**************; HEIGHTS, *************; 60004
Business Response
Date: 11/29/2024
Dear Ms. ******************** you for reaching out and sharing your recent experience with us. We sincerely apologize for the confusion and frustration you encountered during your phone call with our customer service team. We strive to provide the best possible service to all of our customers, and we deeply regret that we did not meet your expectations in this instance.
After reviewing your request, we would like to clarify that while we truly appreciate your interest in our Furnace Tune-Up special, your address falls outside of our current service area. We understand how frustrating this situation must be, especially since youve seen our service vehicles in your neighborhood. Please know that some of our employees live in the area, but unfortunately, we are unable to extend service to locations outside of our defined coverage area.
We understand that this may not be the response you were hoping for, but we do want to be transparent about our service limitations. If your location changes or if you are able to meet the coverage criteria in the future, we would love to assist you.
Thank you for your understanding, and again, we apologize for the inconvenience this has caused. Should you have any further questions, please reach out to our Customer Experience Team directly.
Sincerely,
The Customer Experience Department
Customer Answer
Date: 11/29/2024

Complaint: 22589721

I am rejecting this response because:The ABC Vehicles I saw in my neighborhood were not passing thru, they were parked conducting Company Business. Your Commercials say you serve ******** Your online information says you serve both ************ . I live in on the Westside of ********

Sincerely,

******** *******
Business Response
Date: 12/04/2024
Dear Ms. ***************** completely understand your position on this matter. Although our work trucks were in close proximity to your location, we are unfortunately unable to provide services in your area due to our defined service boundaries. To be clear, ************ and the West side of ******* are two separate areas. Hopefully in the future, and as we grow, those boundaries will grow as well.
We realize how inconvenient this must have been, especially when our team was nearby, and we regret that this was not communicated more clearly at the outset. We always strive to provide the best possible service to our customers, and we understand how this situation did not meet your expectations.
Thank you again for your feedback, and we apologize for any inconvenience caused.
Sincerely,
The Customer Experience Department
Initial Complaint
Date:11/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They came out for a sewer gas smell for the first visit, which involved a superficial inspection that ignored the main sewer pipe, with no resolution. They returned for visit 2, cut into walls without finding the source, and assured me the only path forward was a pricey $6500 smoke test, for which I paid a $1000 deposit, but they offered a discount if I signed up for their yearly maintenance membership program, which I got suckered into. They returned for visit 3 to perform the smoke test, when they finally brought a ladder, and finally inspected the main sewer pipe and immediately found the obvious visual crack that could have been found on the day 1. They cancelled the expensive diagnostic test and rescheduled a 4th visit to come replace the pipe. For the next week, I repeatedly called the office requested a quote for the pipe replacement, only to be stonewalled with vague assurances, and was repeatedly sent the previous documents describing the smoke test that was no longer needed or planned. I was assured that all services were rolled into one flat fee, and the price would be the same even thought the work had changed, so I planned for the $6500 quote. I got 2 other informal quotes from 2 other plumbers, which ranged from $3000-5000, but I figured I would just finish the job with the plumber that started it, since the fee would include the previous visits. Finally, a team of six plumbers arrived (no idea why so many other than to drive up the labor fees). I asked at the start to provide me a revised quote for the work, since everything I had seen prior was referring different work. I was assured it was "all the same flat fee," so I assumed the prior $6500. Instead, I was blindsided at the end with a nearly $10000 bill. They state that they refuse to itemize for materials and labor, and bundle the work into a flat feet to obscure the actual charges.
Business Response
Date: 12/04/2024
Dear Mr. ****************** you for reaching out and sharing your concerns. We deeply regret the frustration and confusion you experienced during your interactions with our team. We value your feedback and understand your dissatisfaction with the service provided.
We acknowledge that the sequence of events youve described and we sincerely apologize for all of the miscommunication. It is clear that there was a breakdown in communication. We should have provided more timely updates, and we regret that we failed to meet your expectations.
We would like to speak with you to resolve this situation. Please allow us to review your account thoroughly and offer a fair solution. Our goal is to restore your confidence in our service and address any outstanding concerns. I see that you were working with a member of The Customer Experience Team regarding this experience previously. When attempting to contact you, our Customer Experience Specialist was unable to reach you. To resolve this situation I encourage you to reach out to the ****************************** at your earliest convenience. Thank you and have a wonderful day.
Sincerely,
The Customer Experience Team
Initial Complaint
Date:11/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July, we had our AC and furnace replaced. At the time, ***** *. mentioned that if the **** offer became available, she would apply it. Since we didnt purchase the cheapest units, she informed us we would receive a $5,000 credit. We were told this amount would be credited to our loan through ****************. However, it has been three months, and we still have not seen the credit.Ive been in contact with *** *************) multiple times each month, and Im consistently told that he is discussing the matter with Alyne's supervisor, who will call us. Despite these assurances, weve only received one call, and the credit has not been applied to our **************** account.We are extremely frustrated and feel like were being given the runaround. I request that *****'s supervisor contact me directly or that *** issue us a $5,000 check as promised.
Customer Answer
Date: 11/21/2024
Receipt attached
Business Response
Date: 11/22/2024
Dear Mr. ******************* you for bringing this matter to our attention. We deeply apologize for the frustration and inconvenience this has caused. We completely understand your disappointment, as it is important that we follow through on our promises, and it seems we have fallen short in meeting your expectations. I want to assure you that we are taking your concern seriously.
Upon reviewing the situation, I see that you have been working with our Customer Experience Specialist, ***. I hope that he has worked with you to get the credit refunded as soon as possible and applied back to your form of payment. We truly value your business and are committed to ensuring this is resolved promptly.
Please have a wonderful day and never hesitate to reach out should you require any assistance.
Kind Regards,
The Customer Experience Team
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The vendor installed a new furnace. However, they failed the city's inspection, and the city requested safety problems to install the missing part. I have scheduled twice with the vendor to have them come to fix the problem, and they gave me an eight 1/2-hour window. I have requested off of work since, and both times, they have not shown up. I have tried calling and requesting a priority or something since they have failed twice, and they refuse to do anything. On top of that, they are also hinting that fines will come from the city and that they will hold me responsible for something that I am paying them to do and they failed to do properly the first time. I have called at least two more times, and they either never answer. If as much as a cent comes this way, I will be taking this to court.They also requested to have a fee for a year membership to have maintenance done, and they have neither called nor done anything they advertised during the purchase.
Business Response
Date: 11/23/2024
Dear Mr. ********************** you for bringing this matter to our attention. Please accept our sincerest apologies for the experience you've had. I have been in direct communication with you and will remain fully engaged to ensure that all necessary corrections are made and that the final inspection is successfully completed. We are committed to resolving this issue to your satisfaction.
Have a wonderful day and we will be in touch.
Sincerely,
******* ******
Customer Experience Supervisor
Initial Complaint
Date:11/12/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Water heater went out - I called ABC Plumbing. Gentleman came out within an hour. Had me sign a form (electronically) Said somebody would be out by end of day. 3 trucks showed up. They were finished by end of day. Then I received the bill. *****! the bill was for $6,761.00. One of the charges was for $1899.00 for *************** to shut off the water AND turn it back on. I called the city, talked to a young lady named ****** who informed me that the City does NOT charge for coming out & shutting off or turning the water back on. PLUS ABC charged me for Expansion tank & water heater pan at a cost of $926. that i never asked for. Very Unhappy, Will NEVER recommend ABC to anyone.
Business Response
Date: 11/13/2024
Dear Mr. ***************** appreciate you bringing our concerns to our attention regarding the service visit from ***. We understand your frustration and want to address the issue raised in your complaint.
On November 7th, 2024 our plumbing technician came out to your home and assessed the situation regarding your water heater. The cost for the work was presented to you before any work began. This enables you, the customer, to make an educated, informed decision on your home care needs. You approved and signed for the work to be done. Our technicians arrived, same day, and all work was completed. *** is a flat rate company. This means that the cost of the job is all inclusive. Should there be any additional time or work necessary, there would be no additional charge.
Our Customer Experience Specialist reached out to you to discuss your experience. She provided you with a courtesy compensation based on your experience and you declined. If you would like to discuss this further to reach an amicable resolution, I encourage you to reach out to the Customer Experience Team. Thank you and have a wonderful day.
Sincerely,
The Customer Experience Team
Initial Complaint
Date:11/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just want to state this complaint stemmed from service last winter in January of 2024. I keep seeing these *** commercials and it makes me sick. I want to make sure everyone who researches this company understands why they have so much money to advertise. I hope my complaint with all the others on here makes people seek alternatives and puts this company out of business.This company is a PREDATORY provider. I had a gas leak in my attic from a faulty and old valve. I called Nicor who checked the leak and confirmed the bad valve. Little to my knowledge they shut off my gas bc there was no upstream valve and a severe storm was coming. I called *** and they came out but took advantage. They didn't itemize the work and charged me $1750 for a $5 gas valve that took 45 minutes to replace. They knew I had a kid and the weather was turning. Support local smaller ************* don't need to remind me of how your pricing model is. I experienced it and sucked it up because I didn't want my three year old freezing over night. I'm sorry you found my Yelp review not to your liking but it looks like I am not the only one being scammed. I tried to file a complaint with the *** against you but of course a government agency can't be bothered with working. They suggest I contact you as well. I TRULLY HOPE THESE NEGATIVE REVIEWS ARE DETERIORATING YOUR BUSINESS.
Customer Answer
Date: 11/06/2024
Desired outcome is to hear the companies response so that other customers can read the same sad reply that this company puts out. My goal is to just inform other consumers to consider other businesses that aren't predatory in nature.
Business Response
Date: 11/07/2024
Dear Mr. ******************* appreciate the feedback regarding your service call in January of this year. Its essential that you understand how our business operates and how we consistently deliver top-quality service to all of our customers. You called us to repair an issue with the gas valve in January of this year. We were on site, same day and resolved the issue, that was brought to your attention by the gas company, the same day. The cost to make this repair was presented to you up front prior to any work taking place. Once the cost was approved, by you, our technicians performed the repair. The work that was completed is supported with industry leading warranties and guarantees. Should there be any issues with this work, we will return to take care of for no additional charge.
In February a member of our Customer Experience Team reached out to you to discuss your displeasure with the experience and you hung up on her at that time. If you would like to discuss this further I would encourage you to reach out to ********************************** at your earliest convenience. Thank you and have a wonderful day.
Kind regards,
The Customer Experience Team

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ABC Plumbing Sewer Heating Cooling Electric is NOT a BBB Accredited Business.