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ABC Plumbing Sewer Heating Cooling ElectricThis business is NOT BBB Accredited.
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This profile includes reviews for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 126 Customer Reviews
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Review fromLorene R
Date: 12/08/2024
1 starLorene R
Date: 12/08/2024
I called ABC for a water heater problem. A technician didn't call back. I called again at 5:00 in the afternoon and was told a technician would call back within an hour or hour and a half. Again, *** never called back.ABC Plumbing Sewer Heating Cooling Electric
Date: 12/15/2024
Dear Ms. ******************** you for taking the time to share your experience. We sincerely apologize for the inconvenience youve experienced with our communication. We understand how important it is to address service issues in a timely manner, and we are very sorry that you were not provided that communication.
This is certainly not the level of service we aim to provide. If you would like to discuss this further I encourage you to reach out to our ******************************* Your feedback helps us improve, and we take your concerns seriously. Thank you and have a wonderful day.Review fromMark H
Date: 12/03/2024
1 starMark H
Date: 12/03/2024
If I could give 0 stars I would, they have to pay for ****** bots for positive reviews. I called them out for a 3 light dashing for a pressure switch, but he tells me its my motor after sanding the igniter and take the rubber off the pressure switch - which I already did. I found the same motor for $150-450 online, and I am being charged $1200 for this motor. My tenants furnace went out Friday in the AM, I called immediately and got ABC out same day. He tells me there is nothing he can do cannot get a motor until Monday, which now I highly doubt I should have called someone else. Monday I am told they will have part and be first stop, I get a call at 9 pm from the tech after dispatch told me twice they would be out on Monday. At 9 pm I will have part and first stop Tuesday morning. I am typing this on Tuesday Night as I spoke to dispatch 3 times today, who ensured me they have part and I am next stop. I talk to the tech who just got the part and cannot get here until Wednesday. IT is 20 degrees and my tenants are freezing and I already paid $600 to get them out here. Dispatch ghosts you after 3 pm by the way. ******** company makes sense why they have a F grade on the BBB and are no longer accredited. They 100% pay for positive reviews on ******.ABC Plumbing Sewer Heating Cooling Electric
Date: 12/08/2024
Dear Mr. ******************* you for taking the time to provide your feedback, and we sincerely apologize for the challenges and frustration you experienced. We understand the importance of timely service, especially in situations where comfort and safety are at risk, and we deeply regret that we did not meet your expectations.
We take all feedback seriously, and its clear that we fell short in this case. The delays and miscommunication regarding the parts and scheduling are not the standard of service we strive to provide. Our goal is always to be transparent, and we regret that this was not your experience.
Regarding the service delays, we understand how difficult it must have been, especially with your tenants in such cold conditions. We are investigating why there was a disconnect between our dispatch and technician scheduling and will work to improve communication moving forward.
We are also looking into your concerns regarding the price of the motor, and if there are any discrepancies, we would be happy to discuss this further to ensure that you feel satisfied with the outcome.
Once again, we apologize for the inconvenience youve experienced, and we are committed to improving both our service and communication. Please feel free to contact The Customer Experience Team at **************, and we will do our best to resolve this matter to your satisfaction.
Thank you for your understanding.
Review fromKris T
Date: 12/02/2024
1 starKris T
Date: 12/02/2024
Definitely is deserving of an F rating. A predatory company to be sure! On Friday, 11/29 ***** ******, a "plumber" from *** came to my home. The problem was a bad seal on the toilet. My son was taking care of this for me due to a family emergency. Along with the emergency, my husband, a plumbing inspector for the city of *******, long time plumber and union officer, recently passed away. Talk about salt in a wound! This man told my son that the toilet wasn't set correctly and needed 2 wax rings! WHAT! The toilet was installed 8 years ago and has never been a problem BECAUSE A PROFESSIONAL INSTALLED IT! so ******* later (after a senior discount) the toilet is running loud because he changed the connector twice the length it needs to be! Call the company service line and get an AI. Emailed to company..no response My son did a good thing, but this company is scamming people and is a disgrace! $1072 Help.ABC Plumbing Sewer Heating Cooling Electric
Date: 12/08/2024
Dear Ms. ****************** take your concerns seriously and would like to look into this matter more thoroughly. We understand how upsetting it can be when services dont meet expectations. We have reviewed your feedback and would appreciate the opportunity to discuss this in more detail. Our goal is to provide quality service, and we regret that your experience did not reflect that.
Please reach out to the ****************************** or via email at *************************** , and we will do everything we can to resolve this issue. We are committed to ensuring our customers are satisfied and would like the chance to make things right.
Thank you for bringing this to our attention and we will be in touch.
Review fromKaren B
Date: 11/30/2024
1 starKaren B
Date: 11/30/2024
NO STAR WHATSOEVER!!!! Should have read these reviews sooner! Very unsatisfactory business. Unreliable. Do not preform as promised. They schedule an appointment for one day....reschedule for the next day and at 5pm that day they reschedule for two days later. This makes it impossible to get someone in on the second day and when it's Saturday, that means double time on Sunday or waiting for Monday. Do not use this service!!! Forget their promise of call *** and it's done....it's done days or weeks from now!ABC Plumbing Sewer Heating Cooling Electric
Date: 12/02/2024
Dear Ms. *********** you for sharing your feedback, and we're genuinely sorry to hear about your experience. We completely understand how frustrating it can be when schedules dont go as planned, especially when it impacts your time. We strive to provide excellent service and timely appointments, so we regret that we did not meet your expectations.We take your concerns seriously and are working to address our scheduling practices to ensure we are more reliable and efficient in the future. Your feedback is invaluable in helping us improve, and we appreciate you taking the time to let us know where we can do better.If you'd like, wed love the chance to make things right and discuss how we can assist you further. Please feel free to reach out to The Customer Experience Team, directly, so we can resolve this situation to your satisfaction. Thank you and have a wonderful day.Review fromCory B
Date: 11/24/2024
1 starCory B
Date: 11/24/2024
Absolute stereotype of the predatory plumbing company -- too late for me, but save yourself! The came out for a sewer gas smell for the first visit, which involved a superficial inspection that ignored the main sewer pipe, with no resolution. They returned for visit 2, cut into walls without finding the source, and assured me the only path forward was a pricey $6500 smoke test, for which I paid a $1000 deposit, but they offered a discount if I signed up for their yearly maintenance membership program, which I got suckered into. They returned for visit 3 to perform the smoke test, when they finally brought a ladder, and finally inspected the main sewer pipe and immediately found the obvious visual crack that could have been found on the day 1. They cancelled the expensive diagnostic test and rescheduled a 4th visit to come replace the pipe. For the next week, I repeatedly called the office requested a quote, only to be stonewalled with vague assurances, and was repeatedly sent the previous documents describing the smoke test that was no longer needed. I was assured that all services were rolled into one flat fee, and the price would be the same even thought the work had changed, so I planned for the $6500 quote. I got 2 other informal quotes from 2 other plumbers, which ranged from $3000-5000. Finally, a team of six plumbers arrived (no idea why so many other than to drive up the labor fees). I asked at the start to provide me a revised quote for the work, since everything I had seen prior was referring different work. I was assured it was "all the same flat fee, "so I assumed the prior $6500. Instead, I was blindsided at the end with a nearly $10000 bill. They state that they refuse to itemize for materials and labor, and bundle the work into a flat feet to obscure the actual charges. The competing plumber pricing out the materials at approx $500, which means they charged me $2300/hour for labor costs for two plumbers to replace an exposed pipe.ABC Plumbing Sewer Heating Cooling Electric
Date: 12/08/2024
Dear Mr. ****************** you for taking the time to share your feedback. We deeply regret that your experience with our company did not meet your expectations, and we sincerely apologize for any frustration this situation has caused.
We understand your concerns about the series of visits and the confusion surrounding the pricing and communication throughout the process. It is never our intention to cause confusion or inconvenience. We appreciate you bringing these issues to our attention and want to assure you that we are committed to addressing this experience.
Regarding the billing and pricing, we understand how important transparency is in these matters. We are reviewing the situation to ensure that we provide clear estimates and better communication moving forward.
It seems that you have been working with a member of our Customer Experience Team and would encourage you to re-connect with them should there be any lingering questions or concerns.
Again, we apologize for any inconvenience youve experienced, and we truly appreciate your feedback.
Have a wonderful day.
Review fromCarole S
Date: 11/16/2024
1 starCarole S
Date: 11/16/2024
****** **** entered my home on 8/29/24 - in response to my call to ***lace attic fan that was non-functional. He inspected the equipment and informed me that the attic fan motor and thermostat needed ***lacement. I asked how much the installation would cost and he told me approximately $1300. I told him to go ahead with the job. he left my home and was gone for over 4 hours, returned to proceed with the ***lacements. After several trips back and forth to his vehicle he came down and presented me with a billing of $2058.00 with no explanation of the cost. I asked him for an itemized billing stating the equipment costs, serial numbers and warranty/guarantee after he took my credit card information. He grabbed the paperwork and headed very quickly to the door. I kept asking for the itemized billing which he would not present and turned around and the door and said there was a 30 day guarantee and bolted to his vehicle. I kept calling him on the phone with no answer. I finally called the company and registered by complaint. A *** gave me $300 refund to my credit card. (which to me admitted there was something no right. I kept asking for an itemized billing and was told "we don't do that" My question is why not.... when I go to Midas for car ***airs they give me a detailed billing with the old parts/ I asked the ***. "what are you hiding" his answer ..that's our policy. This is unacceptable. I still do not have any information about the ***lacement items, serial numbers or manufacturer warranty or guarantee.... Would appreciate an investigation and to good business practices of full disclosure..... had I known their policy.. I wouldn't have called them. Thank you in advance for looking into this issue.ABC Plumbing Sewer Heating Cooling Electric
Date: 12/08/2024
Dear Ms. ********************* you for taking the time to share your concerns with us. We sincerely apologize for any frustration caused during your recent service experience. We understand how important it is for our customers to feel confident in the services they receive.
As a flat-rate company, our pricing is all-inclusive, meaning that the cost covers both labor and materials, with no additional charges added during or after the service. For this reason, we do not provide an itemized breakdown of individual parts or labor. We do, however, ensure that our pricing is fair and transparent, and were always happy to answer any questions about our rates and services upfront.
We understand that this policy may differ from what youve encountered with other service providers, and we apologize if this caused any confusion. We truly appreciate your feedback, and we will continue to review our communication practices to ensure clarity and transparency going forward.
If you have any further questions regarding your service or the warranty/guarantee on the parts installed, please dont hesitate to contact the Customer Experience Team directly at **************. We are here to help and resolve any remaining concerns.
Thank you again for bringing this matter to our attention, and we hope to have the opportunity to serve you in the future. Have a wonderful day.Review fromNICOLE P
Date: 11/12/2024
1 starNICOLE P
Date: 11/12/2024
If I could give no stars. I would. *** has the worst customer service ever! The techs are very incompetent. DONT EVER LET THEM IN YOUR HOME. It will cost you. What was supposed to be an easy maintenance check. Turned into a horrible nightmare. I'M NEVER USING THEM AGAIN. I'll warn everyone I know. I should've read reviews. DONT USE THIS COMPANY.ABC Plumbing Sewer Heating Cooling Electric
Date: 11/13/2024
Dear Ms. ******************** you for sharing your concerns with us. We genuinely value all feedback and always aim to resolve any issues our customers may experience.
However, we regret that despite our efforts to work with you to address the matter, we were unable to reach a resolution. We understand that you were frustrated, and we sincerely wanted to assist you, but we were not able to move forward due to the ongoing disagreements during our communications.
We are committed to customer satisfaction and would be happy to explore any other ways we can support you. If you reconsider and wish to revisit the situation, please dont hesitate to contact us. Our team is here to help.
Thank you for your time, and have a wonderful day.Review fromCelia C
Date: 11/11/2024
1 starCelia C
Date: 11/11/2024
Horrible and unacceptable scheduling services. My furnace tune up was canceled and rescheduled three times all at the last minute despite being and paying for ADVANTAGE MEMBER. It's a recurring issue. Unfortunately, I have to stay with *** as my furnace is still under warranty. No advantage being a member of ADVANTAGE CLUB. Disappointed beyond words.ABC Plumbing Sewer Heating Cooling Electric
Date: 11/13/2024
Dear Ms. ********************* you for sharing your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. We strive to provide excellent service to all of our customers, and it's disappointing to learn that we weren't able to resolve your concerns to your satisfaction.
We understand that you felt frustrated during the process, and while we always aim for clear and constructive communication, it seems that we were unable to find a solution together. We genuinely wanted to help and are sorry that we couldn't reach a resolution in this instance.
If you're open to further discussion or would like to give us another opportunity to address your concerns, please feel free to contact us directly. Wed appreciate the chance to make things right.
Thank you again for your feedback, and we wish you the best moving forward.
Review fromRae R
Date: 11/07/2024
1 starRae R
Date: 11/07/2024
My furnace had a very loud noise! Something like a whistling noise, The thing that I could not figure out is it was only using the heat not the air conditioning! I had *** come out and they told me it would be around $12,000 to repair by only replacing to complete heating unit! I explained to them that the furnace is not that old and why does it only happen just when the heat is on! He told me because it has two motors! One motor for the heat and one motor for the air conditioning, I spoke to the manufacturer and they told me first thing here why would you replace a whole heating unit because of a bad motor? second of all his theory was all wrong about the two motors! Then just to be sure I started checking and calling other places, in the meantime I googled what vents are supposed to be open and closed in the winter! It stated the return vents are to be closed, once I close the vents the noise immediately disappeared, I almost spent $12,000 to this company because the return vents were left open, when *** came out to check it I knew something was not right because I talked to the Man by phone and he said oh I heard the terrible terrible noise!!! I didn't appreciate him talking to me like I was 5 years old and a new right there something was wrong, and sure enough I was right! They come out I don't know what they do and then they have a salesman try to come to your home and sell you something you don't need! Remember word of mouth is the best advertisement!!!!!ABC Plumbing Sewer Heating Cooling Electric
Date: 12/02/2024
Dear *** **,Thank you for sharing your experience with us. We truly value feedback, both positive and constructive, as it helps us improve our services.Were sorry to hear that your interaction with our team didnt meet your expectations. Our goal is to provide honest, reliable service. Our team should have been more thorough in diagnosing the problem and better explained the situation. We apologize if you felt dismissed or condescended to during your interaction. Thats never our intention. Our customer service is never to be less than 5 star for our customers.We appreciate you taking the time to share your experience, and well certainly review our processes to avoid situations like this in the future. If you have any further questions or need assistance, please dont hesitate to reach out to The Customer Experience Team directly. Thank you and have a great day. Thank you for giving us the opportunity to address your concerns.Review fromKerry C
Date: 10/31/2024
1 starKerry C
Date: 10/31/2024
I was charged $649 for inexpensive parts and maybe 45 minutes of labor. Their selling point is that they don't charge by the hour. Touch, I've been had. I wish you did charge by the hour. Your business model is borderline predatory.ABC Plumbing Sewer Heating Cooling Electric
Date: 11/23/2024
Thank you ***** for sharing your experience. Being a flat rate company we do not charge by the hour. This is beneficial to the customer in the event that the work takes longer, the customer will not pay additional costs. This pricing also includes industry leading warranties and guarantees. If you would like to discuss this further I would encourage you to reach out to our Customer Experience Team. Have a wonderful day.
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