Complaints
This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 262 total complaints in the last 3 years.
- 170 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our office paid the current bill in full and called to cancel our account on 10/09/24. We were given a "ticket number" for the call (********) and told someone would call to cancel our account. The call never came. After receiving a bill for services not rendered, we called again to cancel our account on 10/31/25 (Ticket #********) and was told AGAIN that we would receive a call to cancel our account. AGAIN, the call never came. After receiving ANOTHER bill for services NOT PROVIDED, we called again on 11/27/25 (Ticket #********) and received another "promise" that someone would call...no one ever called! Called for the 4th and FINAL time on 12/02/24 (Ticket # ********) and was told again that someone would call. No one ever called. Dr. **** has been billed since the original call on 10/09/24 and has not received ANY service! We have since received notice that it has gone to collections! We even sent a letter, which we have on file dated 12/31/24,...again NEVER receive a reply! They have billed us EVERY month for services NOT RENDERED. We have done everything possible to close this account!!!
Business Response
Date: 04/18/2025
We have reached out to Dr. **** and have resolved his complaint. Dr. ****** concern has been escalated to leadership to review process and coach the team.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* **** Ii, M.d.Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I engaged service for my business. Several months after my business sold to new owner and stericycle is requesting I pay termination fee for 60 month contract minus a few months at 50%. That equates to over $2000 for a business I no longer own. Requesting contract termination due to no longer owning the company and no longer needing services.Business Response
Date: 04/11/2025
We have reached out to Ms. ********* and have resolved her complaint. Ms. Plumadores issue has been escalated to leadership to review process and coach the team.
Customer Answer
Date: 04/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to update my complaint. Stericycle was very responsive to my complaint and billing adjustments were made.
I am happy with the outcome and wish to close the case.
Thank you for your help
******** Plumadore
Sincerely,
******** *********Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My office, ******************, has been using the hazardous waste disposal company Stericycle for several years. Their fees have become ridiculous, so we called to end our relationship with the company. The individual that we spoke with said that he would issue a cancellation ticket but he himself would not be able to cancel the account. Subsequent to that, we received several phone calls from a retention sales specialist named ***** ***** asking us if there were additional questions he could help us with. I wrote a short note back to him stating there was not and to please cancel the account. He responded by stating that canceling the account would result in early termination fees. I responded by asking him for a copy of the contract, what the termination fees would be and for the local representative to contact us. He supplied a service agreement from 2010 that does not specify how long the contract is good for and what the termination fees are. I repeated my request for the aforementioned information three more times, but my emails were ignored. Approximately two days ago the office received a bill for April 2025, meaning that Stericycle still has not cancelled services. In short, we want this service terminated ***************** address is: ************************************** Phone number: ************Business Response
Date: 04/07/2025
We have reached out to Mr. ****** and have resolved his complaint. Mr. Spirkos issue has been escalated to leadership to review process and coach the team.
Initial Complaint
Date:04/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to cancel their service for over a year. They haven't provided any service in over a year but they still are collecting payment from me and have sent me to collections but there has been no service provided. I have spoke multiple times with the customer service staff and they say it will be canceled and then nothing happens.Business Response
Date: 04/16/2025
We have connected with Mr. ***** and resolved his concern. His experience has been cascaded to leadership to ensure coaching is provided accordingly.Customer Answer
Date: 04/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We canceled our medical waste disposal contract with Stericycle back in July 2024 but we are still getting charged more than 7 months later. We have tried multiple times to cancel and there seems to be no way to do so. We've asked that this be escalated and resolved multiple times to no avail. It seems that Stericycle is trying to make it impossible to cut things off with them. This is not right and there should be a far simpler way to cancel a contract.Business Response
Date: 04/08/2025
We have reached out to *** Oh and have resolved his complaint. *** Oh's concern has been escalated to leadership to review process and coach the team.Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid Stericycle a monthly subscription fee for over 3 years. They are supposed to pick up medical waste twice a year. I have been left waiting around for hours only for a driver to no-show for pretty much every order I've tried to schedule. I have even been no-showed after calling customer support multiple times to confirm the delivery time. I have attempted emailing about this issue and have now been completely ignored. I feel this subscription is a complete scam and want to be refunded for the last year+ of service since I have not received anything from this company.Business Response
Date: 04/08/2025
We initially connect with Ms. ***** however, we are have been unable to obtain a recent response. We will continue to try and reach out.Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We canceled our service effective Dec. 19, 2024 because of the price, pick up issues and communication issues. When I called I was told we needed to pay one more billing cycle for January, which I did, then to ignore all other bills. I opened several tickets with them and received emails saying my tickets were completed. Then 2 months later I received an email from a different person saying I was in a contract for 60 months and needed to pay the remaining balance, but my contract only says "the offer expires" in 60 months. I reached out several more times by phone call and email with no call back or email response. I have not had service since December when I cancelled. We acquired another service effective December 2024 after I was told our contract was canceled. However ********** has continued to bill me and now has sent me over to collections. I responded to the collections email with what my situation was and the automatic email response was "Please be advised that this email address has limited monitoring". I've spoken with customer service on a number of occasions each time I was told I would hear back in 10 business days and I have never been called back and nothing has been updated. Each time I contact them I speak to a different person and no consistency with communication or resolution. I would like the remaining balance to be removed from my account and no longer receive invoices from Stericycle.Business Response
Date: 04/02/2025
We have reached out to Dr. ***** and have resolved her complaint. Dr. ****** issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:03/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
STERICYCLE:The company emails and mails fraudulent charges for services not rendered. I called their service initially on December 28 - 30 to enquire about services for January. That was my very first contact with them.The sales representative said I had to sign a docusign email just to get the process started. The docusign document disappeared before I had a chance to read it, and I never received a copy. He went on to say the service wont be started until I sign up on the STERICYCLE website. Then mid January I received an email bill for DECEMBER and JANUARY, before I even signed up for the service!!I immediately called and emailed them and they assured me that they would correct the invoice, and credit back the false charges. This was a breach of good business faith, and backdating a charge to the month of December is illegal.They did not correct it and continue to send me bills from their collections department with ADDITIONAL continued charges. THE BILL JUST KEEPS INCREASING AND I HAVE NOT USED THEIR SERVICE. I HAVE NOT SIGNED UP ON THEIR WEBSITE, AND I WILL NOT SHARE ANY PAYMENT INFORMATION WITH THEM. THEY HAVE NOT RECEIVED ANY FUNDS FROM ***Despite my speaking with several customer service representatives, and numerous emails to have them stop billing me and cancel since January, they have not reached out to resolve this. I reached out to them AGAIN today via phone, and was told AGAIN that they would escalate this matter to management and have it resolved. They admitted having record of my previous emails and phone calls to cancel any future business with them. I would like for them to STOP SENDING ME FICTITIOUS BILLS, AND REVERSE THE CHARGES. I WOULD ALSO LIKE FOR THEM TO CANCEL, CLOSE ANY ACCOUNT THEY SET UP FOR ME AND NEVER HARRASS ME WITH EMAIL/POSTAL SERVICE BILLS AGAIN.I wish I had read the negative reviews complaining of these same issues on Trustpilot, ******,Yelp and the BBB prior to contacting this CORRUPT excuse for a company.Business Response
Date: 04/02/2025
We have worked with this customer and resolved their complaint.Customer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I want to sincerely express my GRATITUDE and THANK YOU to the BBB. I am certain that this stressful matter would not have resolved without your help. I was reimbursed for all of the months December - March, and the account was closed with email verification.
I would also like to thank MR. ***** **** for his calming reassurance and understanding. He was the one that stepped in to really LISTEN, be human, and extend compassion. Stericycle is lucky to have him. Blessings to you and your family *****!! <3
Sincerely,
******** ****Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DO NOT USE! ************ that just wants to shred paper but probably steals personal information. Contacted them for medical waste service which is empty medication bottles that has patient information on the label so shouldnt be difficult as its like shredding paper that has protected information. As you can see from the reviews all around the nation, it appears they offer medical waste services so they can fraudulently trap business into paying for paper shredding. My experience is receiving 3 invoices for monthly service and I havent had 1 pickup and every week I get a goon trying to drop off paper shredding locked cabinets. The last driver had sexually harassed my 2 nurses when I was out of the office. I dont understand why they think they can get away with this but it must be like other scams were a business will get a bill and are naive to look into if a service or product was actually used. After wasting time to call them and explain I am still getting past due notices. COMPLETE SCAM OF A COMPANYBusiness Response
Date: 04/03/2025
We have reached out to Mr. ***** and have resolved the complaint. Mr. ******* issue has been escalated to leadership to review process and coach the team.
Initial Complaint
Date:03/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Stericycle, a company we contracted with for medical waste pick-up services. As a small, privately owned doctor's office, we depend on reliable and timely service for the safe and compliant disposal of our medical waste.Unfortunately, Stericycle has repeatedly failed to meet their contractual obligations. They provide us with prearranged pick-up dates approximately six months in advance; and they are contracted to come every 6 months. However, for the last three scheduled pick-**** they have not arrived as arranged. Each time, we have had to contact their customer service team to report their failure to show up, which is both time-consuming and disruptive to our operations.On the first occasion, Stericycle missed both their original and their rescheduled pick-up times, requiring multiple calls before they eventually sent someone. The most recent incident occurred yesterday, when they again failed to show up for the scheduled pick-up. When we called their customer service this morning to address the issue, they informed us that they were unable to contact their local office to arrange a new pick-up time, and that we would have to wait for someone to reach out to us at a later date, and they gave us no specifics as to when this would happen.Adding to our frustration, despite Stericycle's clear and repeated breaches of their contractual obligations, they have refused to allow us to terminate our contract without imposing penalties. This is unacceptable, as their failure to fulfill their end of the agreement renders the contract untenable and unfairly burdens us with their shortcomings.This pattern of missed appointments and poor communication demonstrates a lack of reliability and professionalism. As a healthcare provider, we rely on Stericycle to adhere to their commitments to ensure compliance with medical waste regulations. Their repeated failures have caused unnecessary stress and disruption to our practice.Business Response
Date: 03/25/2025
We have reached out to Mr. ***** have resolved his complaint. Mr. ******* issue has been escalated to leadership to review process and coach the team.
Customer Answer
Date: 03/28/2025
Complaint: 23086524
I am rejecting this response because: We were told our account would be cancelled without fees/penalties; however, we just received a bill for next month's services.
Sincerely,
**** *****Business Response
Date: 04/09/2025
We have been in contact with Mr. ***** and are continuing to work towards the final resolution.Customer Answer
Date: 04/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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