Complaints

This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stericycle, Inc.

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Stericycle, Inc.

  28161 N Keith Dr Lake Forest, IL 60045-4528

• 

  Stericycle

  1485 Hartman Industrial Blvd Birmingham, AL 35221-1563

• 

  Stericycle, Inc

  20320 80th Ave S Kent, WA 98032-1258

• 

  Stericycle, Inc.

  4495 Salzman Rd Middletown, OH 45044-9709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stericycle has never once shown up to my business to collect biohazard waste during business hours. They keep trying to bill me for services theyve never once rendered. Upon contacting them over the phone I just wait on hold for upwards of 2 hours only to get disconnected. When I email them, ** simply ignored and told to pay the massive $700+ bill for services never rendered due to their own incompetence.

  

  Business Response

  Date: 08/02/2023

  We have made several attempts to reach out to Ms. ***********;but have not been able to get in contact with her. We will continue to reach out in order to resolve her issue.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20313375
  
  I am rejecting this response because:

  I have responded to every single email theyve sent and never once have received a response, typical of stericycle. Also Im not a woman, there is no ****************. Im a man. Again typical of stericycle. All I want is for stericycle to go away, stop sending me invoices for services never rendered. Plain and simple. I will never pay a ***** for services never rendered because stericycle only shows up outside of business hours and when we are closed. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/07/2023

  I apologize for any miscommunication; we have worked with **************** and have resolved his complaint. Mr. ******* issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20313375
  
  I am rejecting this response because:

  
  This needs to be reopened, they claimed they were closing out the account t without charges since they never once rendered a service to me and now today theyre trying to send me to collections. Theyre majorly trying to scam me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First this company sent and charged us hundreds of dollars for containers we did not order, when we finally had some one show up to collect sharps (the collections are spotty at best) we required they take the items back, yet never actually saw a credit back on our account. We tried for MONTHS to cancel our account. Then the delivery guy told us that you can basically never cancel because the "customer service call center" folks get dinged if they process a cancelation, so they never actually process them. So I had to change my bank account to get the charges to stop. After which they had they nerve to turn me to collections. I have TWO case numbers (******** ********) that reference my cancelation requests from 10/2022 yet they continued to try to bill me through June of 2023. Not to mention they have NEVER been by in all that time to collect anything. So now I am having to refute with the collections company. I don't understand how these guys are still able to do business. I wish I would have googled them prior to signing up, NEVER do business with this company.

  

  Business Response

  Date: 07/19/2023

  We have made several attempts to reach out to ************** but have not been able to get in contact with her. We will continue to reach out in order to resolve her issue.

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20287795
  
  I am rejecting this response because:  They called me once (I spoke to them_ and told me they saw the notes about me wanting to cancel but that the cancelation was never "processed"so they have not made "multiple attempts to contact me to avail" that is a bold face lie, like they are so accustomed to telling.  They emailed me twice, both times I responded back with questions, and neither time I was responded to, 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/01/2023

  We have been in contact with ************** and are continuing to work with her to resolve the issue.

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20287795
  
  I am rejecting this response because:  ***y continue to lie, and use deceptive business practices.  *** ************* Specialist" claims he has non record of out MULTIPLE cancelation requests.  Yet 2 other employees within the organisation, including the ************************ Representative where able to pull up those call records with ease.  Our ridiculous 36 month contract (which they never fully delivered on) would have ended on Jan 2022, even without our COUNTLESS attempts to cancel service. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed two separate 5 year contracts for picking up nonhazardous medical waste at two offices. Pricing surged during the Covid pandemic and both offices paid an excessive amount for nonhazardous medical waste removal. The company was price gouging and refused to roll pricing back to our pre-Covid levels for months (even though there was less than one box picked up some months) despite our efforts to work with them unless we signed another contract that their representative said was non-binding. I signed those as well for a modest price reduction from $850.33 to $525.00 to $591 to $284 (two sites). Another company approached us and offered to do pick *** for $115 and $85 (two sites) monthly. We sent a certified letter terminating our contracts in February 2023 but SteriCycle continues to send a truck to both offices for pick-*** even though we turn them away. SteriCycle also billed an additional $69/month to pick up expired medications but never did the pick-up for 39 months. SteriCycle said we had to call for that but the driver refused it on every trip. The company has been aggressive in its collections tactics and refusal to discontinue sending trucks for pick-***. We need help in getting out of this contract, and having all bills from March 2023-on adjusted. SteriCycle took advantage of ******************** during and after the Covid pandemic with price gouging and refused to reduce prices until we demanded it. We wish to avoid legal action.

  

  Business Response

  Date: 07/10/2023

  We have been in contact with ****************** office and are continuing to work with her to resolve the issue.

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20269460
  
  I am rejecting this response because:  SteriCycle has not been in contact with our office regarding this complaint.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/19/2023

  We have worked with Ms. **************;and have resolved her complaint. ********************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stericycle is a predatory company. I inquired about hazardous waste pickup for my company, upon just opening an email from they they considered it a electronic signature. I never signed anything.Upon realizing they had signed me up AND into a 5 year agreement (I wont even be in this state after 1 year so there is no earthly reason I would sign a 5 year contract) I called to cancel and was informed I was within the cancellation window and everything is cancelled, no harm done. Fast forward to the next month, ** still receiving bills. I call again, the customer service reps at ********************** tell me they have no record of me calling or anything and now Im now Im passed the window of cancelling without penalty. Not only did this man at stericycle tell me I was a delusional woman who needed to learn how to read emails better but condescended me the entire conversation. To add insult to injury, they months they have been charging me they havent come out to service me once, they keep leaving me messages saying that I wasnt open after business hours, literally 7pm at night when my salon is closed. Harassing me through emails and calls demanding payment for a service I have NEVER USED OR AGREED TOO. This is the most predatory disgusting useless company I have ever witnessed. Id like my account cancelled and all fees and charges removed.

  

  Business Response

  Date: 06/05/2023

  We have made several attempts to reach out to **************** but have not been able to get in contact with her. We will continue to reach out in order to resolve her issue.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Internal Medicine Practice has a contract with Stericycle to pick up our sharps and medical waste every 90 days. The last pick up was 04/21/15.We have been paying monthly by an automatic bank debit and they have not showed up to pick up for the past 13 months. In the contract, we specified what day of the week and what time pick up should **** representative finally showed up yesterday 5/15/23 after one of our staff called to ask what was going on and demand a pick up. This representative showed up after our closing hours and claimed no one was in the office; this representative actually left a receipt at our office door which had a stamped time to even confirm the incompetence of this company.I have attached the receipt for the last pick up on 04/21/15 and the receipt left ** yesterday.Please contact Stericycle ***************** so that we do not have to take further action.Sincerely,Waterfalls Medical Practice, PC

  

  Business Response

  Date: 05/24/2023

  We have made several attempts to reach out to ************** but have not been able to get in contact with her. We will continue to reach out in order to resolve her issue.

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After years of being overcharged for services, we switched to another provider. In April 2022 I called Stericycle to cancel our services and get us a payoff amount to get out of our contract. I asked to be officially cancelled as of June 1, 2022- still giving them ample time to get us the requested information. I heard nothing for months. We switched services and were still being billed by Stericycle. I called them but could never actually speak to anyone who helped me. I was told over and over again that they would stop the bills and someone would contact me regarding a payoff amount. This never happened and Stericycle refused to stop picking up waste from our offices even with repeated calls and emails. It got to the point that we turned them away at the door and they still claimed they were picking u waste from **. This happened for almost 9 months. I asked for a bill for *****August for waste pickup (even though it was unauthorized they did pick up our waste then) and was ignored. I was willing to pay for the 3 months to get them to stop overbilling us. Now, over one year later we are being threatened with collection and are receiving bills in excess of $8,000 for services rendered- not for a payoff. This is ridiculous! Even now when I attempt to contact Stericycle no one emails me back. Not only am I receiving ridiculous bills but we are also receiving collection phone calls- but again, no one can help us.At this point I feel we do not owe anything to Stericycle and they need to stop harassing us. I do not have a lot of documentation as most complaints and conversations were verbal.

  

  Business Response

  Date: 05/23/2023

  We have made several attempts to reach out to Ms. **************************** not been able to get in contact with him. We will continue to reach out in order to resolve his issue.

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20041159
  
  I am rejecting this response because: I am still getting bills and no one has called to speak with me directly with any type of resolution.
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 06/01/2023

   We have been in contact with ********************** and are continuing to work with her to resolve the issue.

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20041159
  
  I am rejecting this response because: Now we supposedly owe just under $16,000!!!!! Every time I contact them its a different amount. I have cancelled so many times and they keep adding on more charges. 
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 06/08/2023

  We have discussed our options with **********************. Due to ************************** early termination, an early termination fee will be charged in accordance with the terms of our contract.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20041159
  
  I am rejecting this response because: For 14 months I have been trying to get a buyout amount from Stericycle and have been given the amount of $8000- now its doubled? This is outrageous and highly illegal. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:12/28/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has failed to contact my client to correct disputed invoices for services that were never rendered.

  

  Business Response

  Date: 01/05/2023

  We have worked with ****************** and have resolved his complaint. Mr. ******** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18648864
  
  I am rejecting this response because:

   

  Please see the attached. I clearly state this issue is not resolved and have no received any further response. As a result, Stericycle's representation is untrue and wholly inadequate. Their response was only to try to "credit" and resume services. This relief does not even begin to address the invoices for services that were not performed, the cancellation, nor the refund owed to the School District.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/10/2023

  We have worked with ****************** and have resolved their complaint.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18648864
  
  I am rejecting this response because:

   

  ********* initially responded to my complaint, and their response was clear that they had not bothered to read and understand my issues. I let them know this in the enclosed email. The enclosed email was the last I heard from Stericycle. There has been a complete lack of effort to address my issues. Suggesting that my complaint is resolved is an outright lie. I have now twice had to dispute that this claim is resolved. If Stericycle believes my complaint is resolved, I invite them to submit any evidence that it was. 

   

  Sincerely,
  

  
  ***************************

  

  Business Response

  Date: 01/12/2023

  We have worked with ****************** and have resolved their complaint.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18648864
  
  

  I am rejecting this response because:
  
  ********* initially responded to my complaint, and their response was clear that they had not bothered to read and understand my issues. I let them know this in the enclosed email. The enclosed email was the last I heard from Stericycle. There has been a complete lack of effort to address my issues. Suggesting that my complaint is resolved is an outright lie. I have now three times had to dispute that this claim is resolved. If Stericycle believes my complaint is resolved, I invite them to submit any evidence that it was. 
  
  Sincerely,
  
  
  ***************************

  

  Business Response

  Date: 01/18/2023

  We have worked with ****************** and have resolved their complaint.

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid all our account balances and closed our Stericycle account on 03/03/2022, however, we continue receiving invoices from Stericycle up to this month (December 2022). We reached out to customer services via email and phone. No one responded to emails and no one was there to pick up the phone. We are NOT responsible for any charges after our account is closed. We want all charges, invoices and past due balance cancelled.

  

  Business Response

  Date: 01/05/2023

  We have worked with Tze **** and have resolved their complaint.***************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 01/08/2023

   
  Complaint: 18647827
  
  I am rejecting this response because: Stericycle did NOT resolve our complaint. Stericycle just said they would process the service removal on our account. Our account was closed on 3/3/2022. We didn't use their service since then. We asked them to cancel all charges incurred after 3/3/2022, but we didn't see that in the email they sent to us. 

  Thank you. 

  Sincerely,
  
  ***************

  

  Business Response

  Date: 01/10/2023

  We have worked with Tze **** and have resolved their complaint. 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a contract with Stericycle to pick up our sharps medical waste for 2 pickups per year with up to 3 containers at a rate of $143.46 / month and have paid $2,438.82 for the past 17 months. Stericycle has not picked up our waste since 6/25/21. Our contract year runs December 1st to December 1st. So they missed the 2nd pickup for 2020-2021 and both pickups for 2021-2022. We had called in October or November and the automated system stated they would be picking up on 11/11/22. We had 3 containers ready which is our 2021-2022 allotment. They missed the 11/11/22 pickup so I called **************** on 11/14/22, they could not get thru to dispatch and there wasn't any information in the system explaining why they hadn't picked up and told me dispatch would call me in 24 to 48 hours. I called again on 11/17/22 and the automated system stated our next pickup would be 12/2/22. I spoke to customer service and they confirmed the pickup was scheduled and our 2021-2022 allotment was 3 containers. They did not pickup on 12/2/22 so I emailed them on 12/5/22. They did not respond to my email so I called them again on 12/8/22. This time the automated system stated our next pickup would be 4/28/23 so I spoke to customer service and told them they had not picked up since 6/25/21 and had missed 11/11/22 and 12/2/22. Again they couldn't reach dispatch and told me dispatch would call in 24 - 48 hours but they did not. I called again on 12/13/22 and the automated system stated the next pickup would be 12/16/22. However, we will be closed on the 16th so I talked to customer service to reschedule. All they could do was to cancel the 12/16/22 pickup. They couldn't reach dispatch again and again stated dispatch will call me in 24 to **************************************************************************************** writing that when the pickup does occur it is for the 12/1/21 - 12/1/22 year. **************** admitted my email probably would not be answered.

• Initial Complaint

  Date:12/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business was using a company called *************************** (HWM) to collect medical waste for over 10 years, this year Stericycle purchased the company as they do consistently to eliminate competition and started to provide service to my company, however, they failed to collect medical waste from my business two months in a row claiming that there was no one at the business location. After inquiring by phone we found out that their driver was attempting to collect the waste outside of our business hours without honoring the hours we provided to the previous company HWM. They still sent invoices and refused to take any responsibility while my office was suffering from insect and rat infestation because of the amount of hazardous medical waste which accumulated for 3 months. I requested to terminate their service and that's when we started to have a conflict. They claim that I am under contract because I was under contract before in 2011 with ***************** Services when they also bought that company and we terminated the contract at that time in 2011. Now after 11 years they are trying to enforce the old contract because of some reason we don't know. After back and forth I had to contract with a new company which have been very good already only to receive an invoice from Stericycle for $885 for a reason not explained in the invoice. This company has a long history of eliminating competition and increasing prices afterward and We don't feel comfortable doing business with them but they use fear tactics and unprofessional way to force their business, I wish they would have honored their promise but they even failed to collect the hazardous waste. I am looking to terminate my contract without any future obligations. Up to this point my company compensated Stericycle for every collection that actually took place. I called them many times but they keep repeating same thing.

  

  Business Response

  Date: 12/19/2022

  We have made several attempts to contact ********************************* and have not been successful. We will continue to try and resolve the issue

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18551789
  
  I am rejecting this response because: Although they made contact with me but they kept repeating same claims that I can't cancel the contract, a contract that they have failed to show me until today, they have my business email address but I haven't seen anything supports their claim.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18551789
  
  I am rejecting this response because:they did not try to contact me again, just repeated their first response, no attempt to resolve the issue which I feel they dont have intention to. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/05/2023

  We have made several attempts to contact ********************************* and have not been successful. We will continue to try and resolve the issue.