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Business Profile

Pharmaceutical Manufacturer

Biolife Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Biolife Plasma has 158 locations, listed below.

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been to BioLife 3 times-The goldenrod ******* ******* locations 2 times, my first time I was there 4+ hours Second time almost 3 hours The I went to the ******************************************* location today. Realized it was going to be hours and left after waiting an hour. Not worth the time or effort. They wont even reimburse gas

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm in ******************* and I had a 12:15 p.m. appointment and it's 1:20 p.m. now and I've been waiting in line for over an hour plus there's been so many other complaints from other donors they keep on saying that they're shorts staff why is that? Tuesdays are a busy day so why don't we BioLife have enough people working? If I would have been late for my appointment then I would have had to leave but I've been standing here for over an hour and a half trying to donate it's not fair that we have to wait this long just to donate! I wish the problems get solved ASAP!

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have a ***** program, it's very simple. You refer a ***** and get $200. They have advertised it online, in the center and social media. My *************************** started going and used me as a referral and turned in the card with the $200 advertisement on it. He's donated about 10 times. I've only been paid $100. I'm owed $100. I can never get anyone to answer the phone. I leave messages on the ** system and never get return calls. Its false advertising. It's a scam I want the other $100 I was promised.

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The donation was abruptly stopped without an explanation. I was informed I could not donate. I requested a Letter of Explanation, HIPAA protected medical information, and the site director and FOIA Officer names, email addresses, and business addresses. A woman who appeared over 50 refused to provide the information. The card provided only had $20. I was there for four hours. That is not compensating me for my time and donation. I would like to donate and be compensated appropriately for my time.

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first vist to this clinic was on July 15 2024 and I was told my iron was "critically low" I went to the emergency room to be check out, they did a full blood panel and ekg my results were normal on the blood *********** I made another appointment on July 23 2024 and they had a 3 hour or more wait I was provided a coupon to get an extra $20 on my next two visits.I made another appointment on July 30 2024 I was once again turned away stating that my iron was low, I ate breakfast and lunch as well as taking a iron supplement before my appointment. I noticed that the other 2 new donors were Also turned away. I have been trying to get an appointment to be able to have some kind of money to pay my insurance, phone and have gas because I'm not employed at the moment. I don't believe that they are wanting new donors and they are not practicing fair. They are turning new donors away and they have inexperienced workers who are giving false information about donors so they can turn them away I don't know if they are aware of the gas prices, people depending on the money from donations. I find it hard to believe that I get checked out at the hospital and I have normal results not even diabetic. But I get turned away each time I make a new appointment and drive to the location. I feel that they should be investigated on the practice and the employees who are dancing, talking to one another and not even doing anything to help the donors process and new donors are not getting through to the process of doing a donation because they are not practicing fair rules or applying a fair process to make a donation. Again I don't believe that I have normal blood work and somehow I don't with them

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occured a week ago. Someone used my email address to access my information and my identity. They also used my identity to get money to give blood. This is doubly alarming because that means someone has my drivers license too. I have been to ********************** before and they have my address and all of that information. I am extremely alarmed for good reason. And I have called and contacted biolife several times and not gotten any response.

    • Initial Complaint

      Date:07/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a promotion for plasma donation on July 2nd the girl that stuck the IV in my arm was having an issues and stuck me twice before calling somebody else to stick me in the same arm just in return to take the same needle they were using in my arm and transferred to my other arm which in return clogged the needle I was sent home that day that's fine I went back three days later the bruise on my arm was too great and I was told that I needed my plasma to heal also fine went back three days later bruise is still too dark another 3 days go by ***** is still too dark another 3 days go by still a little too dark going to days later the nurse who was originally seeing me referred me to somebody else because obviously she doesn't know what to say I was told that the doctor was there on Sundays and she would review my case and lift the band so that I could donate I'm having a hard time understanding how a doctor who's not going to physically see me can say that I no longer have a bruise but the two nurses who are physically looking at me can see that I don't have a bruise and I'm still unable to donate I feel like I'm being singled out and I'm not sure why this is not in my fault and nobody wants to fix the issue with the young girl who is untrained and who was clearly having an issue from the beginning. we recently had a bad storm on Tuesday and I was told today that the nurse didn't make it in on Sunday because of the storm I would like this problem rectified immediately or I will talk to him attorney

    • Initial Complaint

      Date:07/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing due to dissatisfaction with an incident that occurred during my visit this morning, July 17, 2024, at your ****** location. My concerns primarily revolve around the handling of a situation by ***** (Office Manager) and the procedure for needle readjustment performed by two technicians.During my plasma donation, I encountered an issue with the placement of the needle. Regrettably, the technician attempted to readjust the needle in a manner that I found concerning. The technician proceeded to move the needle sideways and aggressively adjusted it back and forth, which caused discomfort and distress. This approach not only deviates from standard procedure but also induced physical discomfort, including sweating, overheating, and teary eyes.Upon bringing this matter to Manager ******* attention, I expected a professional response and reassurance that corrective measures would be taken. Instead, I was taken aback when ***** informed me that the technicians alleged I used inappropriate language during the procedure. I immediately requested evidence to substantiate these claims, which was not provided. This exchange only added to my distress during an already unsettling experience.As a concerned donor and in accordance with established guidelines, particularly those outlined by the Clinical and ****************************** (CLSI) regarding venipuncture standards, I must emphasize that blindly probing or relocating a needle sideways in the medial aspect of the antecubital area is unacceptable due to the risks involved with nerves and the brachial artery.I have always valued my experiences at BioLife and wish to continue donating plasma at your facility. However, I am disappointed by the lack of a direct apology for the distress caused and the apparent mishandling of the situation. I urge you to ensure that the technicians involved are retrained promptly on the appropriate procedures for needle relocation to prevent such incidents in the future.

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/11/2024 I checked the biolife app that I have an account with because I donated plasma to biolife,I had donated once before a couple weeks ago, on 7/11/2024 before i left for the apointment the app said I would get 120$ for my 2cnd donation but it would expire on 7/14/2024 , I knew I had to go that day so my coupon would not expire. 20$ of the 120$ was an extra coupon I had received from them..I chose to go to ***** even though it is 1 hour there and 1 hour back because in ******* where I live they only offer 35$. So it is worth the drive. So I made an appointment for 6:05 pm at biolife and drove to ***** in the no air-conditioned car of 100 degree temp not to mention the traffic..so I donated got back to spokane close to 8pm, my gas light came on so I stopped to get gas checked the app and it said there was only 40$ ion the card. Then I checked the part where it said I'd get 120$ earlier that day but it had changed to 40$..it said I'd get 40$ today and another 40$ the next donation. I was livid.. I was very upset because I know what it said earlier that day..I would not of drove all that way for 40$ when I could make that much in *******. Because biolife was closed I could not call til 7/12/2024 so today 0n 7/12/2024 at 2 pm I called biolife and talked to the manager they had on site...she said there was nothing she could do about it or that she wanted to do about it without proof..of course I did not have a screenshot of the app where it said I'd get 120$.. who records every movement of there life to have proof?? That's stupid..the proof is I drove 2 hours in no air-conditioned car in 100 degree temp.. that is the proof..I am not a crazy person.. I am a licensed CNA that works very hard..I am not a criminal or a scam artist .. now I do believe this is false advertisement..perhaps a glitch with there app that they should have fixed..all I want is the 80$ they owe me and I'll never step foot in there facility again. I promise you that..I'm so upset with them.

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 11 I went to BioLife for the first time since September 2023. The last time I was at BioLife one of the employees ruptured my vein and caused a bubble in my arm. It popped blood all over. Had to go to the hospital. I did not return to BioLife until July 11 for promotion of $700 for return donors I return only to find out that its way less money than what the employee told me there was nothing to compensate me for what Ive been told by an employee so I proceed with the donation when I was sat in the chair to donate, the employee stuck the needle through my vein and caused my pain to rupture and cause of huge bruise throughout my arm and excessive bleeding the bleeding didnt stop until today and I had to go to the hospital 12th speaking explanation. The people have BioLife, but I spoke with the manager and he was extremely rude to me and I only got paid $20 for an injury caused by BioLife Im seeking 700 dollars and for them to discard all my information

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