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Business Profile

Pharmaceutical Manufacturer

Biolife Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Biolife Plasma has 158 locations, listed below.

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a current donor at BioLife but have been having trouble passing the PreCheck lately and since my coupon is expired I'm basically wasting my time now not receiving any money

    • Initial Complaint

      Date:06/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having several problems with this particular location. Which I can only assume is personal at this point. They have done everything they can to try to defer me or make me ineligible. With no warrant behind it. There is nothing physically wrong with me or my health. I use to always go on a regular schedule of Monday and Wednesday. Which they went out of there way to sabotage. They deferred me claiming my heart rate was too high. Which is impossible because I take medication for that. An they know this. Then I started going Tuesday and Thursday cause I had to because of the defer. An now after last week when I tried to schedule for the following Tuesday. It says I'm ineligible and I was not contacted or told why. They simply keep doing this with no valid reason. An they are being extremely unprofessional and I am considering legal action for discrimination. I would like some professional accountability for the unacceptable treatment. I receive on behalf of this location and staff.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe a month of donating Im targeted for different reasons to prevent me from donating. It takes three weeks to clear me to donate again. And the cycle begins again to defer me always for different reasons. This most recent was made clear it was because of my age.

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first attempted to donate at the biolife plasma center located in *********** ****** I was just coming from having a miscarriage so my blood count was low I then moved back to ***** ******** and at the location and ***** ******** I was told to go to my doctor and get a *** full blood count letter explaining about my blood count I encountered a nurse who was Caucasian didn't seem to be too nice but I feel the letter out she made me go back to my doctor again to refill the letter out because apparently he missed one check box on there and when I came back with the letter fully filled out she began asking me about medicines and this that in the third and I asked her exactly why did I need to answer these questions I told her I wasn't on any medication which point she got an attitude wrote her eyes and then told me before I could donate that I needed a letter from a psychiatrist stating that I was able to donate because of PTSD which to my knowledge I don't believe that PTSD is transmittable through plasma so I feel like this is very race orientated and another barrier for me not to be able to donate and a misuse of power. But I believe that this came from an incident that I had over in ************** it seems that all of these donation centers do not want me to let me donate because I had a physical encounter at the plasma center located in ************** I want to say that it's biomat but that was yours and years ago the place was not even open but they all get hints regarding $5 in the incident had something to do with the girl trying to give a fraudulent $5 bill to a guy that I was with to attempt to buy a scratch off ticket and she knew it was fraudulent it basically created a physical encounter and they were white we were black sounds hard to believe but all of these plasma centers seem to be connected with that

    • Initial Complaint

      Date:06/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is either doing something theyre not supposed to or they just simply are discriminating me. EVERY SINGLE TIME I go for my appointment, which believe at this point today was my attempt #7 and each time they have a different excuse as to why i cant donate blood. They either send me away because they dont wanna take more people for the day, they cant find my veins OR today WHICH TOOK THE ***** YOU MUST HAVE DOCS BROUGHT FROM DOCTOR ABOUT YOUR APPENDIX REMOVAL IN **** from the year 2010( iraq hospitals dont hold records..be for real!!!) she goes okay then you cant donate. ..after you guys gave me an extra donation come back slip yesterday because yall wanted to go home. I AM FURIOUS OF ALL THE ***** GAS AND ENERGY I HAVE SPENT TRYING TO GIVE THIS BUSINESS CHANCE AFTER ******. Whats really happening because im not the only one sent away..i see patient after patient. As a matter of fact, during my physical today the manager with blue hair rudely walked in and asked ************ to call anyone scheduled after 3:50pm and tell them they need to reschedule, the nurse responded: im in a middle of a physical cant you have ****** do it? Managers goes "okay and shuts door" WASTING MY TIME!!!!!!! I hate this place with a passion

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/30/24, by husband, *********************, went into the Biolife location in *****, **, and was called a liar and that he could not be trusted. NOT acceptable Early, April, he went in to donate plasma and was asked if he had a new tattoo, he answered yes, and he was questioned as to long ago was it and was told he had to wait until 5/30 and then he could come back. So, on the 30th, he went back to schedule an appt, and that's when he was told he could no longer donate. WHY didn't they tell him back in the beginning of April? After he was told he could no longer donate at any location, he questioned as to why, and was told he was a liar and that he could not be trusted anymore and he caused alot of problems with the plasma he had previously donated 2 months ago.5/30, I called the office to speak with a manager, ****, and was told he was not in I asked them to have him call me., 5/31, no call back, I left several messages on the recording, but no luck.I do NOT appreciate the way ********************* was treated nor the lack of respect for a return call

    • Initial Complaint

      Date:05/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This facility has time and time again cost me time and money by being unprepared and having a lack of organizational skills and playing favorites and prioritizing customers

    • Initial Complaint

      Date:05/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website said walk in welcome. I called to see what I need to be a donor since I'm a new donor. They told me over the phone walk ins are accepted. I drove out my way to come in with the things needed to be a new donor. This place doesn't want people to donated. Talk to a guy that claim he's a manager or supervisor. Called him out since his name *** said "training supervisor". You can't say or claim your a manager or supervisor when you are not. Clearly your not. He said he's the highest person in the center right now which doesn't make sense. Either he's lieing or this place is not following regulations set by the federal goverment. How can you have a training supervisor run a center. How is he getting training if their isn't someone above him giving him the training. He also falsify that he worked at 5 other biolife center. I don't believe it. Doesn't make sense to even entertain his claims. Manager should make it right if I was giving wrong information by your own employee. Easy fix and solution was to let me donate. You weren't even that busy. And I know alot of appointment fail thru. And be more understanding.

    • Initial Complaint

      Date:05/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Biolife on **********************, ** on May 25th to donate plasma. The Nurse I had to deal with over my questionnaire had a major attitude problem. The minute she saw me she said, "what do you want?" I tried talking to her to explain that the last time I had to have a physical the guy I talked to asked about a newer tattoo cover up. I told him about it and assumed he documented it, I guess I assumed wrong. The Nurse today demanded the exact date of the tattoo work (which I couldn't remember exact date) then got extremely hateful about it. She informed me I couldn't donate ever again. This tattoo is 8 or 9 months old. Well within their guidelines. I want my file corrected since I did everything right on my end, I'm not the one who dropped the ball and failed to document something important.

    • Initial Complaint

      Date:05/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started as a plasma "donor" (seller) for Biolife's New Donor promotion of completing 8 donations in 30 days for $800. My first visit to Biolife was on April 6, 2024. I was there for over 3 hours during my first visit and was only able to complete my intake survey and physical. When I met with the nurse during my physical she explained a little bit about how payments worked and how as I continued to get closer to my 8th donation I would be getting paid more. My first "donation" was on April 11th. I knew that the first few payments were going to be smaller and that they would increase as I continued to donate. But as I progressed my payments did not. By my 4th donation I felt like something was wrong with my payments. I talked to a manager, who was VERY rude, but she told me their nurse had not put in the coupon code but she would contact promotions and get it sorted out. I came in for my 5th donation and checked my balance afterwards to find that nothing had been fixed. At that point I filled out a form on Biolifes website (as there are no phone numbers to call..). I got a response a few days later advising me to again talk to a manager at the location and it will all be sorted out. So I went in before my 6th donation to talk with the manager. At this point she (again very rudely) informed me that they would NOT backlog any of my payments but if I wanted I could start over with the process they would count my 6th donation as my first. This was not the agreement that I signed up for and it was very difficult for me to complete the 8 donations in 30 days with my own work and life schedule on top of the donation stipulations. So I walked out on my 6th donation and again filled out a form to contact Biolife. I sent that last form on April 24th and have yet to get a response from them.

    Biolife Plasma is NOT a BBB Accredited Business.

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