Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  1248 S Broad St Wallingford, CT 06492

• 

  Aldi Inc. (Connecticut)

  1863 Silas Deane Hwy Rocky Hill, CT 06067

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  Aldi Inc. (Connecticut)

  2640 Berlin Tpke Newington, CT 06111

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  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for pickup of groceries and Within a couple of hours, I got a message saying that my pickup was moved to the next day. When I got off work I went to the store and told them I would do the shopping myself because I needed it for the next morning. The manager assured me she would refund my money the next morning for what I had already paid online. That was on Dec 9 and I still do not have my refund. I desperately need it since we are in the middle of the holiday season and I am thoroughly disgusted with Aldi for the way they managed this.

  

  Business Response

  Date: 12/20/2023

  ALDI **************** spoke with the customer on December 20, 2023, and we confirmed the customer's order had been cancelled. Customer was satisfied with the outcome of the conversation, and we consider this matter to be closed.

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/04/23 after @6pm -Manager refused to return or offer twice as nice, with receipt -Proceeded to lie say item was expired and refused return as per refund policy 12/17/23 @8pm -******, along with same Manager, issues once again, threw out items that consumer had paid for, didnt honor Twice as Nice policy or refund policy -Disrespectful, forced Senior consumers to wait for 2 hours and proceeded to accused customer of switching out product bag, proceeded to talk down, condescending treatment, and excessive verbage and accusatory language -Repeated occurrence of discrimination and differential treatment on multiple occasions. -Refusal to honor store policy,refusal of sale of goods/services. Case no. ****** and ****** filed with ALDI Corporate and received no response

  

  Business Response

  Date: 12/22/2023

  ALDI **************** forwarded the documented information to the District Manager who oversees this specific location, and they have confirmed they have spoken with the customer. District Manager apologized to the customer, they explained the steps taken at the store location, and they offered a $100 electronic gift card, which the customer accepted. This electronic gift card was emailed to ************************ Customer was satisfied with the outcome of the conversation, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.
  
  

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am totally dissatisfied with the store I came in 5 min before closing and manager was refusing my service because she was in a hurry to go home she didnt want me bussiness just talking stuff to me I think this is like discrimination when other people were getting waited on it blonde mangrment maybe they will fire here and on way out she was trying to get her employees to jump me and hurt me on way out lucky if I dont ***

  

  Business Response

  Date: 12/21/2023

  ALDI **************** initially spoke with the customer on December 16th, 2023. We apologized for the experience, and we thoroughly documented the information. We requested for the District Manager that oversees this specific store location to contact the customer. The District Manager advised that they attempted to contact the customer, but were not able to reach them, and they left a voicemail. At this time, the District Manager has not received a call back. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21015644
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************** can you please call me at this phone number ********** 

  

  Business Response

  Date: 12/27/2023

  ALDI **************** initially spoke with the customer on December 16th, 2023. We spoke with the customer again today 12/27/2023. We apologized for the experience, and we thoroughly documented the information. We requested for the District Manager that oversees this specific store location to contact the customer again. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:12/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on SSDisability and just 7 weeks ago had Major Surgery on My Back!!! I am unable to go out shopping or anything else for that matter!! I always use ******* for their delivery because I NEVER have a Problem. Unfortunately I could not reactivate my card due to Technical Difficulties. I just came home from the hospital and needed groceries!! Ive used Instacart before with no problems. I placed my order then cancelled it because I had forgotten a few things!! I reordered the same thing. That Monday Dec 11 at 1pm I received my order but 2 items were missing. The Same Day at 2 Something the exact same order came in & I explained to the girl I had already received my order except 2 missing items!!! At 3:15 the Exact Day The Exact same thing happened!! I received 3 of the exact same orders !! Ive been trying to file a Dispute with Aldi to get my money back but ** getting nowhere. Please help me!!

  

  Business Response

  Date: 12/22/2023

  ALDI **************** attempted to contact this customer via phone on December 19, 2023, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should this customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:12/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my curbside order at 9:00am. I showed up at 12:00 and I was told my order was not ready. i was promised my order would be ready between ***** pm. It is now almost 4:30 and my order still isnt ready. This is less than the customer service i expect from **********************.

  

  Business Response

  Date: 12/22/2023

  ALDI **************** attempted to contact this customer via phone on December 19, 2023, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible. The customer called us back that same day, and they stated they would call us back later, since they didn't expect for the call to take long; however, at this time we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM ET, and to please reference case number ******.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since 6:33am. for them to shop my order. They finally shopped it at 12:15 pm finished at 1pm and now I'm waiting for them to deliver the groceries. I have spoken with Instacart and now I'm on the phone with Aldi to check where my order is. It just states will deliver it today. The shopper will not respond to my texts. I'm very angry and now Aldi is sending me back to Instacart. I will never shop here again.

  

  Business Response

  Date: 12/18/2023

  ALDI **************** spoke with the customer on December 15th, 2023. We confirmed the customer's order had been placed through Instacart; due to this, we advised the customer to please reach out to Instacart directly for further assistance because ALDI does not have access to Instacart accounts or Instacart orders to be able to provide additional assistance. For further assistance with this order, we advise to please reach out to Instacart at **************.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my order is 0154-8452-0524-3656.I have tried to call and email customer service with little to no help and I do apologize that it's took me a few months to contact your company back but unfortunately I had death in family and just now sitting down to check my bank accounts and etc. I noticed I never got my full refund from your company. You did issue a 25 dollar refund but my whole order was suppose to be refunded due to not receiving my items. I would appreciate some help with this. Thank you very much.

  

  Business Response

  Date: 12/18/2023

  Accounts have been used to engage in inappropriate and fraudulent activity in violation of our Terms of Use | ALDI ** (new.aldi.us/terms-of-use). Pursuant to Section 23 of the Terms of Use, we have terminated the accounts effective immediately. The customer will no longer be able to log-in to or place orders through our website or mobile application, however, may still shop within our stores. If the customer has further questions or believe that this decision may have been reached in error, we ask that the customer contact directly at *************.

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discriminatory behavior by Aldi manager, complaint filed, Aldi unresponsive. Senior citizen parents went in to local Aldi store a month ago to return items well within Twice as Nice policy but were refused. They had to spend time and effort to carry items to the store, where the disgruntled Manager refused on the basis of expiry date. Ironically, the items were not expired and were bought recently along with a receipt.

  

  Business Response

  Date: 12/13/2023

  ALDI **************** spoke with the customer on December 6th, 2023. We apologized for the experience, and we thoroughly documented the information. The District Manager that oversees this specific store location called the customer on December 13th, 2023, but they were not able to reach them. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20994977
  
  I am rejecting this response because:
  

  There were no calls received from ALDI or ALDI corporate as per caller ID. There was a call from blocked number outisde of business hours, very early in the AM, with absolutely no record or voice message left. I have called back more than 4x in the week and my calls have not been addressed and pnly given general customer service lines (of which I have 3-4 phone numbers as well) but was not given a direct line or call back number. I even provided the option to email me, as record of communication.

  Others who have face similar mistreatment along myself have filed with the appopriate agencies as well, however ALDI has yet to ackowldege the matter. The store staff (******) along with manager (on 12/4 and 12/17) have both engaged in condescending, discriminatory behavior that clearly defies equal opportunity and continuing to do so for more than 2 hours is unacceptable. It is preposterous that ALDI cannot even succefuully call back or communicate within 2 weeks and places burden of proof on the consumer entirely.

  
  Sincerely,
  
  Suba S

  

  Business Response

  Date: 12/22/2023

  ALDI **************** forwarded the documented information to the District Manager who oversees this specific location, and they have confirmed they have spoken with the customer. District Manager apologized to the customer, they explained the steps taken at the store location, and they offered a $100 electronic gift card, which the customer accepted. This electronic gift card was emailed to ************************ Customer was satisfied with the outcome of the conversation, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.
  
  

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  complaint about Aldi ice cream with same label and ingredients but different taste

  

  Business Response

  Date: 12/11/2023

  ALDI **************** spoke with the customer on December 11th, 2023. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ALDI via DoorDash on 11/1/23. The total estimate I approved for the order was $55.85. I was at home sick with the flu and didnt notice until Friday, November 3 that the total for my order was adjusted to ******! I looked at the receipt once I got the email notification and saw that Id been charged $203.51 for a 9.5 lb. frozen butterball turkey!!! I called CapitalOne & was given a conditional credit for the overcharge - that was reversed because ******** keeps sending in a receipt showing that the turkey cost $203.51. *********** then advised me to report Aldi and Doordash for credit card. ********************************* have non-US customer service people who don't understand the prices of turkeys in the US. I NEED SOMEONE TO HEAR ME AND APPLY COMMON SENSE! A 9.5lb FROZEN TURKEY FROM ALDI DOES NOT COST $200!!! I have attached screen shots of the receipt sent from Doordash, along with the ACTUAL TURKEY reflecting the correct price. Capital1 and spoke to a woman named *** here in the US. I explained the situation to her and she advised me to go to Aldi and have the manager weigh the turkey which I did. Turns out the turkey was only 9 1/2 pounds and only $1.59 per pound and the actual price is $15.12 - not $203.51. I have uploaded a picture of the turkey with the actual price I shouldve been charged by Aldi. I hope someone can see this overcharge and understand that it is a ridiculous mistake, but I cant seem to get through to anybody at DoorDash or *********** and make them understand or correct this egregious error! I hope you will investigate this matter and obtain my rightful refund (credit back to my credit card ending in ****). Thank you.*************************** ************.

  

  Business Response

  Date: 12/20/2023

  ALDI **************** reached out to our eCommerce team to provide additional assistance on this matter. ******** has made us aware that they have issued a refund to the customer. We apologize for this experience, and we consider this matter closed.