Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  110 Middle St Bristol, CT 06010

• 

  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

• 

  Aldi Inc. (Connecticut)

  62 Chase Ave Waterbury, CT 06704

• 

  Aldi Inc. (Connecticut)

  801 Silver Ln East Hartford, CT 06118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 8, '** I was shopping at Aldi's in *******, ** *****. As I picked up a scented candle, the entire glass shattered in my hand. Three cuts resulted. Blood was all over my hand, fingers and rings. @ paper rowels given by a cashier and store manager were used to stop the bleeding.. Next door to Aldi was an *********** by Patriot. The doctor stopped the bleeding. He said a vein had been cut. He used dermabond to seal the wounds and gave me a tectatnus shot. The case # **F67K860502 was assigned to *********************, *****************************************. ************. kgolden@*****@********** I emailed him about 20 pictures of my hand along with pictures of pieces of broken glass and the *********** Report. Several weeks later, he said he was on vacation and was just getting back to me. He claimed he could not read the ***********. I told him that I could read it, the same one I sent him. So, I went to **** got copies and mailed them to him. Weeks later, no response. I called, he said he had not received them. I emailed him asking for his FAX number. Weeks later, no response. A follow up at *********** revealed 2 cuts on my hand. It also tingles and freezes up some nights. As a personal trainer and makeup artist, I don't like the scars on my left hand. I want to bring about a resolution to this injury as soon as possible.

  

  Business Response

  Date: 11/15/2023

  ALDI **************** has read, reviewed and forwarded the customer's concern to our insurance company, CCMSI, for further handling. We have been advised that a CCMSI representative has contacted the customer. Should the customer require additional assistance or have additional questions regarding their claim, we advise for them to reach out to CCMSI directly at **************.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon *******************:I went into your *******, ****** store at ************************************************* night, November 5, 2023 approximately 7:30pm to return some items, receive the ALDI Twice as Nice Guarantee and purchase other items. I informed the cashier that I had gotten the wrong Mac&Cheese/Seafood Bk. I was supposed to get the one with lobster and shrimp instead of the one with just lobster. I showed the cashier the return receipt at the beginning of the transaction and he assumed that it was a purchase receipt and it is in bold and in all caps RETURN at the top of the receipt. The other frozen items I was returning and he persisted on trying to sell me the items that were unthawed and not even cold. The packaging was getting ready to fall off. It was clearly a return. I don't understand why they were so confused.I returned the food items and even with my receipt - showing that I paid for the items with my debit card (debit is the same as cash). He and the supervisor, ************************* insisted on giving me a gift card. I didn't purchase the items using a gift card. The supervisor continued to refer to me as hun and hunny even repeatedly after I told her that my name is not hun nor hunny but yet she continually referred to me hun and hunny. Then she began telling that the transaction was complete and she wasn't going to do anything further and that she was done with it - while using head gestures. That is rude and pure disrespect! Where are her customer service skills? All of the items that I returned were food items and they all had the ALDI Twice As Nice Guarantee and I was not given the opportunity to choose the another item. Your policy states:If for any reason you are not 100% satisfied with the quality of any product, we will gladly replace the product AND refund your money. To receive the Twice as Nice Guarantee, the product packaging and any unused product must be returned to your local ALDI store manager.**There wasn't any gladness in returning my food items and allowing me to acquire the "ALDI Twice as Nice Guarantee" I didn't receive any food items when I left the store! I didn't even get to exchange the Mac&Cheese that I brought to exchange.The total for the returned items was $15.38. I did not pay for theses items with using a gift card. I do not want a gift card because I will not be returning to the store. Sincerely,*****************************

  

  Business Response

  Date: 11/08/2023

  ALDI **************** spoke with the customer on November 6th, 2023. We apologized for the experience, and we thoroughly documented the information. The District Manager that oversees this specific store location has contacted and spoken directly to the customer. The District Manager apologized to the customer, and they also advised on the steps they would be taking. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchase date 10/09/2023 ********* purchased 4 6packs of pumpkin ale from Aldi I tried the product and found it to be undrinkable, I asked my wife to try it she also found that it was undrinkable.I tried to return it to and get a replacement with something else or a refund. They called the manager who said they don't take returns on alcohol. I called corporate they said that it was up to the store manager. In ******* it is the law that in order to not accept the return of alcohol it must be posted it was not posted at register. I would like to have the refund of the purchase price.

  

  Business Response

  Date: 11/07/2023

  ALDI **************** initially spoke with the customer on October 25th, 2023. We apologized for the experience, and we thoroughly documented the information which was forwarded to the District Manager who oversees that specific store location. The customer had requested a follow up call from the District Manager, and we received a response stating that there was an attempt to contact the customer, but they were not able to connect, so a voicemail was left. ALDI **************** spoke with the customer on November 7th, 2023, and we advised on the District Managers attempt to contact the customer, and we offered a $35 electronic gift card, as a one-time goodwill gesture, which the customer accepted. Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:10/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Aldis that I never received. I emailed them multiple times but no reply. This company does not accommodate persons with disability.

  

  Business Response

  Date: 10/30/2023

  We have refunded the customer's order to their original payment method, and a confirmation email was sent to the email address associated with the online ALDI account. We kindly ask the customer to please allow up to 10 business days for the refund to reflect on the customer's account. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20798217
  
  I am rejecting this response because:
  I was sent a partial refund. I should have been fully refunded

  Sincerely,
  
  *** Dun

  

  Business Response

  Date: 11/02/2023

  We have refunded the customer's order to their original payment method, and a confirmation email was sent to the email address associated with the online ALDI account. We kindly ask the customer to please allow up to 10 business days for the refund to reflect on the customer's account. Our system does not allow for gratuities to be refunded to the original form of payment; thus, we have issued the customer a ************************** e-Gift Card to cover the tip. The customer was sent an email explaining this. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 11/04/2023

   
  Complaint: 20798217
  
  I am rejecting this response because:
  The $10 gift card is no use to me.

  I cannot use it online. Even if I could, that small amount would only cover the delivery and tip. I am homebound and cannot travel to the store to use it inside.

  Sincerely,
  
  **********

  

  Business Response

  Date: 11/06/2023

  ALDI **************** attempted to contact the customer via phone on October 28th, October 29th, and on October 30th, but we were not able to connect with the customer. We refunded the customer's order to their original payment method on October 30th, and a confirmation email was sent to the email address associated with the customers online ALDI account. We issued a $10 electronic gift card to cover the tip because our online ordering system does not allow for tips to be refunded to the original form of payment. We sent an email asking the customer to contact us, so we can explain this further. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday to Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:10/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/25/23 thru 10/26/23 Ordered groceries on line via aldi.us. The site offered aldi.us, doordash or instacart as delivery options. I chose Aldi.US.Immediately in the app "pay no delivery fees for the next three deliveries" was offered and accepted by me.After placing order, I agreed to delivery the next morning.Ultimately, I was not aware that this offer was being made via instacart..It had nothing to do with Aldi.US at all.After the order was delivered, I noticed a $***** service fee. Since I only ordered because Aldi offered delivery for free, I called to complain.There was nothing they could do...I explained your app gave me the option of using ALDI.US. Doordash, or Instacart. Yet when I entered the app. The 3 free deliveries were offered, but not until you got into the the terms, did they mention Instacart. I had not read that far down.Long and short...ALDI misrepresented their services in a bait and switch and I want my money back. Instacart told me no refunfld because the Service fee was different than the delivery fee. One was around $3.99, the service fee was $*****.I HAD NO IDEA AND I WANT MY MONEY BACK.Since Instacart has stolen my tips when I worked for them in the past. I want my ***** plus my ***** tip returned to me.Since Aldi did the bait and switch...they are responsible.

  

  Business Response

  Date: 11/01/2023

  ALDI **************** attempted to contact this customer via phone on October 27th, but we were unable to speak with them. A voicemail was left, and an email was sent, requesting a call back when possible; however, we have not received a follow up phone call yet. If this concern requires additional assistance, we kindly ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23 I spent approximately $125 at Aldi located on *************************************************************************************************** At the beginning of checking out I presented a coupon I had received in the mail. I had read all of the information on the coupon stating that I was within the accurate dates and at the appropriate store. The cashier agreed that the coupon was valid and would work. The coupon was for 5 dollars off of a 30 dollar purchase. I had received 3 of them In the mail. I confirmed with Aldis website that the only coupons they send out are through mail. When the coupon didnt scan, the manager started yelling aggressively at me and the employee about how they dont take coupons. I asked her to look at it to see if it was real. She said it was but that they dont scan so she wont accept it. She was incredibly rude and did not respect her employee or any other customer with her response. It is illegal for a company to disperse a coupon advertisement to get people into the store than not fulfill that advertisement. Coupons are a binding contract between the consumer and the retailer when the coupon is dispersed directly from the retailer (Such as the one I received in the mail) If you plan to hand out coupons - please make sure that you plan to honor that contract you make with your consumer in the future or dont send out coupons to slyly get people into the store.

  

  Business Response

  Date: 10/24/2023

  ALDI **************** spoke with the customer on October 24th, 2023, and we apologized for the experience. The customer's feedback was documented thoroughly, and it was sent to the District Manager who oversees this specific store. We also offered the customer an electronic gift card, which the customer accepted. Customer is satisfied with our effort to resolve their concern, and no further follow up is needed. Should the customer need any additional assistance, we kindly ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Aldi.com and it was not delivered and it appears as delivered. Additionally, the photo they sent where the order was left is strange. The Aldi page does not even reflect the delivery time. I call and they hang up the phone or they do not answer or they transfer it. and they end up hanging up the call and I create a case and they say to call but you can never talk about the case with anyone Order ********************** Ordered at:10/21/2023 - 5:30 pm Delivered on:10/21/2023

  

  Business Response

  Date: 10/24/2023

  ALDI **************** has received the customers concern. After further investigation was completed, the findings were that the customer has engaged in refund fraud abuse. At this time, the customer will no longer be permitted to complete online shopping with ALDI. The customer is however still able to shop within our store locations in person.

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20768378
  
  I am rejecting this response because:
  THAT IS A LIE SEE THE ***** WHERE THEY SUPPOSEDLY LEFT THE ***** YOU ARE THE ONE WHO COMMIT FRAUD AGAINST CUSTOMERS
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/25/2023

  Accounts have been used to engage in inappropriate and fraudulent activity in violation of our Terms of Use | ALDI ** (new.aldi.us/terms-of-use).Pursuant to Section 23 of the Terms of Use, we have terminated the accounts effective immediately. The customer will no longer be able to log-in to or place orders through our website or mobile application, however, may still shop within our stores. If the customer has further questions or believe that this decision may have been reached in error, we ask that the customer contact directly at *************.

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20768378
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i been going to Aldi store for a while the one on ******************************************************************** and ever time i go there. they dont that i need and when i buy stuff there sometimes it out of date sometime the produce is terrible and also items that they have they run out but never get them back in stock very badly ruined this store

  

  Business Response

  Date: 10/10/2023

  ALDI **************** has read and reviewed the customers concern, and the customer has made us aware of this feedback on previous occasions, and it has been thoroughly documented and forwarded to the appropriate parties, including the District Manager who oversees the store location. Additionally, the customer has been compensated with a total of $30 in electronic gift cards for their previous experiences. ALDI **************** considers this matter to be closed.

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20714080
  
  I am rejecting this response because: this is not true never got 30 dollars in gift cards they are lying
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/10/2023

  ALDI **************** has read and reviewed the customers concern, and the customer has made us aware of this feedback on previous occasions, and it has been thoroughly documented and forwarded to the appropriate parties, including the District Manager who oversees the store location. Additionally, the customer has been issued 3 $10 electronic gift cards, for a total of $30 in compensation, for their previous experiences. The first $10 gift card (compensation ****) was issued on 01/18/23 to ******************* The second $10 gift card (compensation ****) was issued on 02/01/23 to ******************* The third $10 gift card (compensation *****) was issued on 08/22/23 to *********************** Screenshots were included.  ALDI **************** considers this matter to be closed.

• Initial Complaint

  Date:10/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 07, 2023. We went to the Adli delivery website at ************************************** for a delivery of groceries. We decided to go through Aldi's website because we wanted to use another mode of delivery other than Instacart, which we already have a monthly subscription to. The Aldi's website does not specify that they are using instacart for their delivery system, other than a note saying that if you are using EBT (which we were not) to go to the Instacart website instead and make a delivery from there. As a customer, this sounded like two different platforms being referenced for two different methods of payment. We were using a credit card so the use of EBT was not applicable. During our delivery, we noted that the person wore an instacart badge stating that that was the service she was working for. Then we noted on our electronic bill a delivery fee of $3.99. To us, even though our order was placed on a separate platform it used the same delivery system and the issue of a double charge remains (the delivery fee is covered by our subscription from instacart, which the Aldi website unknowingly used). If we would have known that the charge incurred was coming from an ****************** we would have gone to that platform instead. Please correct this on the Aldi website for future delivery services, or correct the programing stating that if you have an Instacart account to log in with that information.

  

  Business Response

  Date: 10/10/2023

  ALDI **************** spoke with the customer on October 9th, 2023, and we explained that our online ordering website is managed by ALDI, but that the delivery aspect of it is powered by Instacart. The customer was also offered a $20 electronic gift card to cover both the delivery fee and for the inconvenience they experienced, which the customer accepted. Customer was satisfied with our effort to resolve their concern. Should the customer have further questions, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this Aldi's at about 7:15 p.m. on 10/3/23. I walked up to the where the cashier works, and put my items on the belt. The cashier checked out 2 people in front of me, and when it was my turn, the cashier got up and moved over to the next aisle. Another worker told me something broke, and that I would have to move over to the next aisle. Nothing broke, the cashier completely checked out the person in front of me. I was being harassed. I left.

  

  Business Response

  Date: 10/04/2023

  ALDI **************** spoke with the customer on October 4th, 2023, and we apologized for the experience. The customer's concern was forwarded to the District Manager that oversees this specific store location for further handling. The customer was satisfied with the outcome of the conversation and is awaiting follow up from the District Manager. Should the customer have any further questions, it is requested that they contact ALDI **************** at ***************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20694177
  
  I am rejecting this response because: I will not be satisfied until a district manager or some other higher-up calls me and tells me who told the Aldi employees to do what they did to me last night.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/09/2023

  ALDI **************** spoke with the customer on October ********, and we apologized for the experience. The customer's concern was forwarded to the District Manager that oversees this specific store location for further handling. The District Manager attempted to contact the customer on October 6th, 2023, but they were not able to connect with them, so they left a voicemail apologizing for the experience and explaining what had happened with the register. Should the customer have any further questions, it is requested that they contact ALDI **************** at ***************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************