Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  1863 Silas Deane Hwy Rocky Hill, CT 06067

• 

  Aldi Inc. (Connecticut)

  238 Boston Post Rd Milford, CT 06460

• 

  Aldi Inc. (Connecticut)

  2640 Berlin Tpke Newington, CT 06111

• 

  Aldi Inc. (Connecticut)

  332 Boston Post Rd North Windham, CT 06256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Aldi via their website to advise them the Willow **** tissue I purchased from their **********, ** location was found to be contaminated with what appears to be rodent f**** (please reference Aldi case # ********). I received 2 generic robo emails in response to call them during my working hours. I felt they were basically shoving me off. There has been zero confirmation or assurance that this was escalated to anyone or reported to the proper health authorities which Aldi is REQUIRED by law to do. I expect a real person to contact me **** via email as I cannot miss time from work over this. I want the f**** tested asap and I expect this to be investgated fully and properly. Contaminated products is not a joke or something to be taken lightly. Clearly Aldi does not have proper escalation procedures in place.

  

  Business Response

  Date: 10/02/2023

  ALDI **************** sent another email on October 2nd, 2023 asking the customer to contact us via phone to gather additional details and to discuss next steps. Due to the nature of this concern, it would require a phone conversation between the customer and our department, so that we can take the next steps. Should this concern require additional assistance, we kindly ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20680380
  
  I am rejecting this response because: All you did was send me another robo reply.
  I have already stated your call hours are during my working hours. If you can reply to BBB without a phone call you can certainly reply to me via email as I requested. You already have all my contact info. If you continue to assert that you are incapable of doing that you ARE perfectly capable of asking me details via this forum.  Since I already told you when and where I purchased it the **** tissue there is no reason you cannot refund my purchase either...store credit is not acceptable as I will likely never shop there again.  As far as the tissue...it was contaminated at the facility it was packed at. The packaging was undamaged when it was purchased. Again, that was approx late August/early Sept 2023 at the ********** ** location. The product again is the 30pk of Willow **** tissue. There is no excuse delaying looking into the matter. If you have questions for me and you TRULY take this seriously, you can contact me in a manner that I am able to respond quickly to. Your response thus far has not just been woefully inadequate...frankly, it is frightening. I intend to pursue to its fullest. This kind if thing should not be so difficult for consumers to find assistance.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/09/2023

  ALDI **************** sent the customer an email on October 2nd, 2023 asking the customer to contact us via phone to gather additional details and to discuss next steps, and we sent another email on October 9th, 2023 advising that due to the nature of this concern, it would require a phone conversation between the customer and our department, to gather additional information to properly identify the product and take the next steps with the customers request. Unfortunately, without this information, we would not be able to proceed forward. Should this concern require additional assistance, we kindly ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/15/2023

   
  Complaint: 20680380
  
  I am rejecting this response because:

  There is no logical reason you cannot contact me via email. Aldi is purposely choosing to ignore and delay action. Its pretty clear your sole interest in covering youselves...consumer safety means nothing. You folks owe it to the public to investigate and act. You also owe to me to tell me if there have been similar reports. Additionally, you owe me refund of $18.99 (plus CT  tax) x2 according to your so-called "Aldi Guarantee". You have my name. You have my address. You can send me a refund. Period. You have not done a single thing that is meaningful or appropriate to the situation nor do you appear to be interested in doing so. I will continue to await an email as I requested. In the meantime I am reaching out to local and federal consumer protection as well as legal counsel, media and social media to ensure the matter is addressed the responsibly.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/16/2023

  ALDI **************** has sent the customer several emails (two emails were sent on September 29th, then emails were sent on October 2nd, October 9th, and October 16th) asking the customer to contact us via phone to gather additional details and to discuss next steps. Due to the nature of this type of concern, it would require a phone conversation between the customer and our department, so that we can take the next steps; this is standard in handling situations such as this one. This has been stated in all the emails that have been sent to the customer, and the customer has not complied in contacting us; without a phone conversation ALDI **************** cannot proceed forward. Should this concern require additional assistance, we kindly ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20680380
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/23/2023

  ALDI **************** has sent the customer several emails (two emails were sent on September 29th, then emails were sent on October 2nd, October 9th, and October 16th) asking the customer to contact us via phone to gather additional details and to discuss next steps. Due to the nature of this type of concern, it would require a phone conversation between the customer and our department, so that we can take the next steps; this is standard in handling situations such as this one. This has been stated in all the emails that have been sent to the customer, and the customer has not complied in contacting us; without a phone conversation, neither ALDI **************** nor the product's manufacturer can proceed forward. Additionally, neither ALDI **************** nor the product's manufacturer can attempt to contact the customer via phone, as we were not provided with a valid phone number to be able to contact the customer. Should this concern require additional assistance, we kindly ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/29/2023

   
  Complaint: 20680380
  
  I am rejecting this response because: As previously stated there is no reason you cannot contact me via email other than you do not want to put anything in writing to me. You are required by law to provide means for hearing impaired individuals to communicate with your company. If you are in compliance with the law, why do you not have procedures in place for alternate means of communication? I expect a real answer to this question. Do not tell me again phone calls are 'procedure'. That is a lie. I want specifics.

  I have already given you all of the product info as well as the approximate date and location the item was purchased. To state you do not have the necessary info to act is an absolute falsehood....you manufacture and distribute the ****** products yourselves for gosh sake. It shouldn't be too difficult to look into. But for sake of arguement, if you do truly need more info you have every freedom to ask me here. I have already given you permission to ask me whatever you like...yet you have not. Why? If you really need more info, then tell me via BBB what more you need to investigate? You won't because you can't. You can't because it is a lie and we both know it.

  If the matter had been properly escalated as it should have been, there is NO reason you cannot email me. You are hiding behind the guise of 'internal procedures' when its obvious you are just hoping I will go away. Since its clear you see fit only to victim blame and avoid me, I have begun pursuing other avenues to report and seek remedy. I am currently in process of working with my local health department and consumer protection agencies and have consulted with a lawyer regarding my personal injury.  Not a single one of them had any problem accomodating my request to communicate with me via email. Only Aldi seems to have difficulty with email. How odd??? But then again, they are not motivated to suppress and deny facts to protect themselves either. At the end of the day, Aldi is wasting time and energy engaging in victim blaming and deliberately refusing to do anything about an extremely serious situation. Those are the facts. Dont like it, then be better, because you are failing the consumer public horribly. 
  
  
  *************************

  

  Business Response

  Date: 10/30/2023

  This concern has been forwarded to the product's manufacturer, requesting the manufacturer to reach out to the customer regarding their request for compensation; however, we cannot set an expectation for the final resolution. In addition, since a valid phone number has not been provided, we have advised the manufacturer to reach out to the customer via email. Should this concern require additional assistance, we kindly ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20680380
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********************** Ordered at:09/22/2023 - 2:25 pm Delivered on:09/22/2023 THEY DELIVERED ME AN ORDER THAT WAS NOT MINE THEY DELIVERED ME ITEMS THAT I DID NOT ORDER AND THEY MADE ME THE FULL CHARGE FOR WHICH IF I ORDERED I WANT MY CORRECT ORDER OR MY REFUND TO PLACE ANOTHER ORDER PLEASE THANK YOU

  

  Business Response

  Date: 10/18/2023

  ALDI **************** has received the customers concern. After further investigation was completed, the findings were that the customer has engaged in refund fraud abuse. At this time, the customer will no longer be permitted to complete online shopping with ALDI. The customer is however still able to shop within our store locations in person.

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online grocery order for pickup on Sunday, 9/17/23. An hour before my pickup window, I got a notification that due to high demand, they were unable to fill my order and had to reschedule for the next day. I had plans and had to change to accommodate. Monday, 9/18/23, minutes before the pickup window, I still had no notice that my order was ready. I called Instacart to ask them to look into it. They said the store didn't have anyone available to pick my order and the only option was to cancel. I had had to accommodate the change and spent a long time on the large order and didn't have time to get groceries elsewhere and told the Instacart representative to contact them to help me with the issue. I was on hold for a long time, then they hung up on me. I immediately got notification that the order was cancelled.This is not my first issue with this Aldi store. They cancelled an order before, and another time didn't have anyone to bring my order to my car. I want to know that upper management is going to address the problem with this store and make necessary changes to allow me to trust them. As it is, I feel that I cannot trust that business to provide the service they are obligated to provide and I have no choice but to shop elsewhere. Why do they have an A+ rating with so many complaints?

  

  Business Response

  Date: 09/28/2023

  ALDI **************** attempted to contact this customer via phone on September 25th, 2023, but we were unable to speak with them. On the same date, a voicemail was left, and an email was sent asking the customer to call us back, but we have not heard back. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/09/2023

  Complaint: ********
  
  I am rejecting this response because: Regarding the complaint #********, DO NOT CLOSE IT. I spoke with a **************** representative at ********************** on 9/29/23, but the issue is NOT resolved. For me to be satisfied that I can trust doing business with Aldi going forward, the Regional Manager is supposed to contact me. So far, that has not happened. Please do not close this complaint until I notify you that I have spoken with the Regional manager. I will call Aldi **************** again today to let them know.
  
  Sincerely,
  
  ************************;   

  

  Business Response

  Date: 10/13/2023

  ALDI **************** attempted to contact this customer via phone on September 25th, 2023, but we were unable to speak with them. The customer called us back on September 29th, 2023, and we apologized for the experience and the feedback was documented. This feedback was forwarded to the District Manager, and the customer was awaiting follow up from the District Manager. The District Manager advised they have attempted to connect with the customer via phone and via email, but they have not heard back yet. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20642238
  
  I am rejecting this response because:   

  I received the following message:

  MESSAGE FROM BUSINESS:
  
  ALDI **************** attempted to contact this customer via phone on September 25th, 2023, but we were unable to speak with them. The customer called us back on September 29th, 2023, and we apologized for the experience and the feedback was documented. This feedback was forwarded to the District Manager, and the customer was awaiting follow up from the District Manager. The District Manager advised they have attempted to connect with the customer via phone and via email, but they have not heard back yet. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET. 

  
  

  What concerns me is, this is not what happened. While they did try to call on 9/25 (my birthday, I was on vacation), I called them on 9/29 and was told that a District Manager would call me. More than a week later, I called them back on 10/11 and told them I had not heard from the District Manager. On 10/12, I received a call (when I specified I preferred email), and could not take the call at my workplace. I called back on my lunch and the District Manager apologized and offered to email me. We exchanged emails and I am satisfied that my concerns are being addressed.

  
  

  Until the above information is corrected, I won't select that I accept the business response. If I don't get notification that these details are corrected, I will have to select Reject Business Response.

  
  

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/17/2023

  ALDI **************** attempted to contact this customer via phone on September 25th, 2023, but we were unable to speak with them. The customer called us back on September 29th, 2023, and we apologized for the experience and the feedback was documented. This feedback was forwarded to the District Manager, and the customer was awaiting follow up from the District Manager. The District Manager advised they sent an email on October 12th apologizing for the experience to which the customer responded, and then the District Manager sent a follow up email on October 13th explaining the steps that had been taken and apologized again for the experience. The District Manager advised that, at this time, they have not received a response to the October 13th email. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 13, ************************************************************************************ my money. I called and they hung up because they do not have customer service for dumb people. I want my order or my money, please, thank you Order ********************** THE DELIVERY TIME DOES NOT EVEN APPEAR BECAUSE I DIDN'T RECEIVE ANYTHING

  

  Business Response

  Date: 09/19/2023

  ALDI **************** has read and reviewed the customers concern. We have refunded the customers order on our system. We attempted to contact the customer on September 19, 2023, to relay the steps taken and to apologize for the experience, but we were not able to connect with them. Should the customer have further questions,it is requested they contact ALDI **************** at ***************, Monday -Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 14, 2023, a Thursday in ****************************, Aldi, a corporation, contracted to deliver a prepaid order for which we had paid in advance by 8:00 p.m. on September 14, 2023, but breached that legally-binding contract Aldi chose to place in writing. Aldi "confirmed" the order, exact amount of USD cash money prepaid, items prepaid and to be delivered, delivery address and time by which delivery would be made by Aldi or their deliverer in writing. The prepaid completed order was approx. $328.00, placed online at shop.aldi.us, and we are standing customers, where many previous orders had been placed and delivered to the address or record, with an open account. **********************, having repeatedly breached written contracts and guarantees in the past, was contacted in the middle of the delivery window they contracted, 5:00 p.m. to 8:00 p.m., at 6:30 p.m. to verify they were going to make the delivery they contracted and scheduled. Aldi verified over and over they would deliver by 8:00 p.m. They were informed anytime prior to 10:00 p.m. would be okay. Aldi assured they would deliver by 8:00 p.m. that day, but they did not. We waited dinner for that deliver which included groceries and prepared foods and drink, and Aldi, yet, again, did not show breaching their contract again. We have had to contact you in the past to obtain any results from Aldi, and your involvement did obtain effectual outcome then. Aldi also repeatedly breached their contract they made with us on August 31, September 1, 2, 3, 2023, to deliver a separate prepaid order prior to Labor Day Weekend in the U.S., but did not until AFTER the holiday, FOUR (4) DAYS LATE, late on Labor Day Monday holiday. Aldi only brought a fraction of the order placed August 31st, a Thursday, causing us to have to order, again, only ********************************************************************************************************************** addition to the elevated prices of Aldi's goods online.

  

  Business Response

  Date: 09/20/2023

  ALDI **************** attempted to contact this customer by phone on 9/18 and left a voicemail. An email could not be sent as the customer did not provide a valid email address. The customer has not reached back out to us. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:09/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase at Aldi. The cashier was supposed to charge one card first and the remainder on a different card. Instead the bulk of the purchase was charged to the wrong card. I went in to the store that same night and ask to speak with the manager. I'd like to add that I was quiet and calm during this entire encounter. I told her how the charge was declined on the first card, that was supposed to be charged, and added to the incorrect card instead. She responded back snarkily saying Aldi cant decline charges. OK, whatever you want to call it, the first payment was cancelled for some reason and then charged to the wrong card. I explained to her that I needed this money returned. She agreed to refund me the full amount of the purchase to the card that was incorrectly charged. After this was completed, I calmly explained to her that the correct response would have been to apologize, when I told her what had happened, instead of saying "we cant decline transactions", which wasnt even addressing the issue I was raising. She seemed offended by this and said she "didnt even have to return the money to my card." I said, "well you should, you incorrectly charged it." Her response was, " I didnt charge anything." My respone was "well youre the manage of the store arent you?" Then she walked away from me without saying anything. It's been ******************************************************* my bank account. My bank says they are still waiting for Aldi to complete the payment. I believe this manager ***** completed the payment because of the conversation I had with her. The transaction just stopped showing on my bank statement. I would like my money now please.

  

  Business Response

  Date: 09/12/2023

  ALDI **************** spoke with the customer on September 11, 2023, and we apologized for the experience. The feedback was documented and forwarded to both the store's District Manager, and to our ******************** Our ******************* investigated, and they concluded the refund had been made correctly and if additional resolution was needed regarding the refund, then the customer should contact their bank. This information was relayed to the customer today, September 12, 2023. Customer is satisfied with our effort to resolve their concern, and they do not require any further follow up. Should the customer have any further questions, it is requested they contact ALDI **************** at ***************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I usually buy the butter chicken 800g it's usually full of chicken noticed last few weeks less chicken more sauce I'm very disappointed won't be buy that product again

  

  Business Response

  Date: 09/11/2023

  ALDI **************** has read and reviewed the customers concern. We sent an email, on September 11th, 2023, informing the customer that ********************** ** operates independently from ALDI stores in other countries, and to please visit www.aldi.com and select the appropriate country to find the contact information for their local ALDI.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could not find my dogs usual dog food @ any local aldi in ********. Like one time previous called a relative in ********, tgey made special trip to check their local Aldi store & found plenty. I asked could you purchase 4 bags i will pay for dog food, your gasoline, & all shipping cost. When i opened 1st of these 4 bags kibble was 2 different sizes, 2 different colors. When i was able to slow down & think about the new kibble & why was it too small & few pieces were slightly larger & lighter in color. It dawned on me it was Aldis DRY CAT FOOD in a BAG LABELED AS DOG FOOD. I know this bc previously i we t to purchase dog food from aldi & accidentally grabbed CAT FOOD & after opening it I discovered it was tiny ********** looked at front of bag only to discover my error so i gave bag if cat food away & was out $6.00. So i learned to EXTREMELY GOOD ATTENTION & found out there is very few differences in bags of Aldi brand cat vs dog dry kibble. Thats how i knew that Aldis factory PACKAGED CAT FOOD with a few pieces of Dog food in the 4 bags of Aldi dry dog i received from ********! I was INSTRUCTED by an already Exhausted & frustrated Aldi customer service representative to return all bags to my local Aldi for full refund KNOWING THESE BAGS CAME FROM ************** would send a prepaid shipping label for the dog food i had opened & threw away 7/8 of bag before i considered & asked for a fully & complete refund with all my expenses incurred. She told me in our recorded conversation that they would reimburse all my expenses & all 4 bags of food also. When i returned 3 of 4 bags to my local aldi MOD said THEY RECALLED ALL DOG FOOD, but i saw no notices to that effect nor did c/s representative tell me this. I was given $25.00 cash refund for all 4 bags. I am only seeking gasoline & shipping expenses to be issued to me as stated by aldi c/s representative. See screenshots of these costs.

  

  Business Response

  Date: 09/11/2023

  ALDI **************** has read and reviewed the customers concern. Customer had been advised on 08/28 that we would need packaging information, so that we could forward both the information and the customer's request for additional compensation to the supplier, so the product's supplier could take the next necessary steps; however, the customer refused to provide it. Should the customer have any further questions, it is requested that they contact ALDI **************** at ***************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20572082
  
  I am rejecting this response because: i NEVER Refused to provide data from dog food bag by Aldi in front of me at time of my call to Aldi.  ONLY Rude disrespectful customer service representative said this because she is exhausted from customers calling you can hear it in her voice when she constantly repeats the SCRIPT Aldi provides her to read. On 8-28-23 @ 6:06pm i sent requested data. To ENSURE Aldi receives requested data from Aldi brand dog food off bag i have attached pictures to this REPLY for the 2nd time.  This way Aldi Corporate can have data for 2nd time - looking forward to them spelling my last & taking time to pay close attention to my address to ensure i receive my full reimbursement at my residence written the way necessary to ensure my **** carrier will deliver our mail:  

  10600 B17. ***** Avenue

  LOT#B17

  Woodstock, **. 21163-1246
  
  Sincerely,
  
  ******************************

  PS:  my email on 8-28-2023 @ 6:06pm was emailed to Addresses:  ***************************************** & *********************************
  
  

   

  

  Business Response

  Date: 09/15/2023

  ALDI **************** contacted the customer on September 15th, 2023. We apologized for the experience, advised her feedback had been documented, and we offered an ALDI e-Gift Card as appeasement, which the customer accepted. Customer is satisfied with our effort to resolve their concern, and we consider this matter to be closed.

• Initial Complaint

  Date:09/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MADE AN ORDER FOR DELIVERY AND THE **** AT 6:03 PM HAD ALREADY PURCHASED MY ORDER BUT THEY BUY ORDERS FOR DIFFERENT PEOPLE AT THE SAME TIME SHE PAYED AT 6:54 PM AND DELIVERED AT 7:54 PM AND THE WEATHER SUPER HOT MY THE PRODUCTS WERE HOT THEY WERE NOT AT THE CORRECT TEMPERATURE SHE DID NOT HAVE BAGS TO KEEP FOOD COLD THESE AFTER 30 MINUTES BEGIN TO CREATE BACTERIA THAT CAN DAMAGE PEOPLE'S HEALTH IN ADDITION THAT HER RECEIPTS ARE STRANGE ATTACHED CAPTURE ALSO I DID NOT APPROVE BUYING BAGS

  

  Business Response

  Date: 09/08/2023

  ALDI **************** refunded the affected items in their order, and we forwarded the feedback to the appropriate parties. We also sent the customer an email apologizing for the issues they had with their order and explaining the steps we took. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work's , in *******, ****, machine, checkout did not except my government EBT card. I then paid cash. When I came home I checked my EBT balance and found that Aldi's billed me twice. My EBT was billed and I also paid cash as checkout machine would not except card but billed EBT card anyways.

  

  Business Response

  Date: 09/07/2023

  ALDI **************** attempted to contact this customer via phone on September 1st, but we were unable to speak with them. An email was also sent, requesting a call back when possible, but at this time we have not received a call back. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.