Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  1248 S Broad St Wallingford, CT 06492

• 

  Aldi Inc. (Connecticut)

  320 E Elm St Torrington, CT 06790

• 

  Aldi Inc. (Connecticut)

  360 Talcottville Rd Vernon, CT 06066

• 

  Aldi Inc. (Connecticut)

  535 Saw Mill Rd West Haven, CT 06516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The copy of receipt aldi1, has all relevant info. Model is WJT-D23AFLR air fryer. 1. the door springs have weakened, I've never cooked at the highest tempt. Highest temp 425. which is common for many frozen an air fry temps from 300 up to 425. the springs don't keep door closed to activate cooking at times.2. The timer k*** an the temp k*** get so hot that early in 2021 all chrome like fake finish pealed enough had to be careful adjusting feels as if cut fingers.3. The rotisserie quit sometime in latter 2021, not turning.4. The room inside of cooker so small that even a small hen or other meat tied up bundled still would hit upper or lower element at times. So rotisserie mostly not usable.5. The user manual shows an tells of cooking two shelves. Joke. The top shelf puts food against cooking element upper. The bottom shelf puts food to close to bottom. The fryer basket only worked well.6. The amount of food that should be able to cook per session not able to. **************** should of been at least 3-4 inches taller an then rotisserie could work if motor would last.7. I started calling the number *********** in 2021, i just tried number an think it has changed.8. I tried calling many times asking for return call. Quit getting responses all together.9. If replacement of equal or better not given, of airfryer, then full refund with extra because of all time spent an wasted. 10. And return postage paid for return of ***** and full refund ****** dollars an cents.Thank You ******************* ***********

  

  Business Response

  Date: 08/31/2023

  ALDI **************** contacted the customer on August 31, 2023 and we apologized for the experience they had with the product. We advised that the information documented, as well as their contact information, is being forwarded to the product's manufacturer for direct handling. Customer is satisfied, and they are awaiting follow up from the product's manufacturer. Should the customer have any further questions, it is requested that they contact ALDI **************** at ***************, Monday - Friday between the hours of 9am to 8pm EST.

• Initial Complaint

  Date:08/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 0154-1550-8002-3838 aldi **** ********** i put iin online oder they picked sent me got to pick up by 7 pm augest 4 , i could npt pick up never got the food i try to call them would not get hold of them they have no phone been trying to get refund still nothing from them ***** they have video cames prove order was not picked up....never buying pick up order from aldi this my worst exprince ever please help mr get my refund and try to tell them to buy them selfs a phone ,,, thank u

  

  Business Response

  Date: 08/23/2023

  ALDI **************** called and left the customer a voicemail advising them to contact us regarding their concern on 08/21/2023. The customer called us back the same day and was assisted with their concern and requires no further follow up. Should the customer need any additional  assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased store brand ready to eat package of potato salad on Wednesday August 2, *********************************** a very cold refrigerator. It was opened and unsealed and a serving was consumed by myself and another individual on Saturday August 5th . Within 30 minutes I became deathly ill with severe stomach pains , chills sweats , nausea , severe diaharrea and severe vomiting . The other individual had severe diarrhea within an hour with bad stomach cramps . I am not able to return to store at this time . There are no customer service numbers . I tried to file online report with Aldi three times and it will not accept my claim .

  

  Business Response

  Date: 08/10/2023

  ALDI **************** called the customer, but we were not able to speak to them. We left a voicemail and sent an email asking the customer to contact us back on August 10, 2023. The customer called us back later the same day, and they were assisted with their concern. We apologized for the experience, and I advised this concern is taken seriously, and it will be forwarded to our **************************** for further review. Customer requested investigation results, and we advised that this request will be forwarded to the products manufacturer, and once we have investigation results, we will reach out to the customer to relay them.Customer was satisfied and is awaiting follow up. Should the customer need any additional assistance, we ask that they contact us at **************, Monday -Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to the Aldi's warranty department for 2 different products & not heard back at all for 1 of the products (rocking chairs) and for the other product I have heard back but there is no way for me to show them that the lights do not work-they are hanging solar lights & I have asked them now to prove this via a photo and I've gotten no response. I told them I do not have the receipt as they are from last year. No response.The rockers I purchased 4 of-on 2 separate receipts. Two were for my parents, two for me. Both of us had the same issue where the armrests warped and snapped. I have sent 3 emails to the listed email on the warranty card starting on July 6th with NO response.

  

  Business Response

  Date: 08/11/2023

  ALDI **************** called the customer, but we were unable to speak with them. We also left a voicemail and sent an email asking the customer to contact us back for follow up on August 8, 2023. At this time, the customer has not reached back out to us. Should the customer require additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20433504
  
  I am rejecting this response because:

   

  I have not received ANY email from the company since filing this complaint. I am also disabled and cannot speak on the phone with them.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/14/2023

  ALDI **************** has read, reviewed, and forwarded the customers concern to the respective product manufacturers for direct handling. The case will remain open until we have received confirmation the product manufacturers have contacted the customer. We have sent an email advising of this to the customer as well. Should there be any further questions, we request that the customer reach back out to us via our Contact Us form on aldi.us/contact and refer to the case number provided in the email we sent.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20433504
  
  I am rejecting this response because:
  
  The email is taken STRAIGHT from the ALDI website where you type in WARRANTY. The company for the lights messaged me back and I got their email from there! 
  
  I have attached a SCREEN RECORDING that shows FROM THE ALDI website that this is the email to message for the warranty since you are calling me a liar.
   Screen Recording 2023-08-15 at 1.45.33 PM.mov
  
  
  I WILL NOT SEND ANYTHING ELSE BECAUSE IT IS DIRECTLY ATTACHED TO THE ***** I SENT TO THREE TIMES AND THE BETTER BUSINESS BUREAU COMPLAINT. 
  
  I am attaching the Better Business Bureau of ******* on this because this is ridiculous. You have access to the complaint and the MANY attachments I sent. You continue to call me a liar & say you received no email (you can clearly see I sent 3)-also attached to the complaint. You also accuse me of emailing a fake email-BUT THE ALDI website clearly shows this is the warranty email (as attached in my screen recording.) 
  
  Better Business Bureau- Please make sure all of this gets added to the complaint. I suggest this individual reach out for assistance because they have no clue what they are doing. I am sick of the harassing phone calls I'm receiving & everything can be documented via email. Thank you so much for your assistance on this matter for the rocker & lights.
  
  On Tue, Aug 15, 2023 at 1:14 PM Aldi Services <******************************************> wrote:
  Hi ****:
  We do not use the email address you have sent the three email.
  It may be for another company. And I do not know where you get that address.
  I have no way to get anything you send to this.
  Please resend the purchase receipt and other information required for the warranty services. 
  I can't help you without them,
  I will nevertheless forward all the attachments that you have sent to me to Aldi and the supplier for their comments.
  Best Regards.
  Sing
  

  
  

  
  Sincerely,
  
  *******************

  ********************************************************************** (Proof of warranty, must enter in to browser to review)

  

  Business Response

  Date: 08/21/2023

  ALDI **************** sent the customer an email apologizing for the experience once again and requesting for the customer to contact us, so we could offer compensation. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  

  Business Response

  Date: 08/23/2023

  ALDI **************** sent the customer an email, addressed to ************************************,apologizing for the experience once again and requesting for the customer to contact us, so we could offer compensation. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday -Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20433504
  
  I am rejecting this response because:
  

  I have not received any info from Aldi's via email about the lights in the complaint. ALSO- Aldi's has not documented ANY of the contact they had with me. They portray as if they reached out to me and I have not responded. I have been harassed for WEEK'S by them AND responded each time AND included the BBB on most emails. I even had to block the calls because they were calling to get the receipts which were ON THE COMPLAINT. So ridiculous.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-29-2023 I went to Aldi located at ********************************************** around 6pm. I wanted 3 containers of sour cream and noticed there were none (picture 1). I looked behind the racks and could see sour cream in the cooler on a palette. I ask an associate named **** if there was sour cream and she immediately said no, I told her there was some in the cooler (picture 2 circled) and showed her, she bent down and looked and said "Oh, I didn't realize we got some in" **** then said " I don't think we can out until tomorrow because they just came in today". to which I replied "that makes no sense because you are already stocking shelves with items you're pulling from the back". **** then says she will ask someone in the back, goes back there, comes back and tells me a female back there will get the items in a few minutes. I never saw anyone else and stood there waiting for about 9 mins. When I questioned **** she tried to ignore me by walking around the store, I asked for her title and she said "store associate". I saw another lady in the store and asked her for a manager and she said "let me get ****" when **** came over I asked her why she said she was just a store associate, **** then said well I am the "Shift Supervisor" and proceeds to tell me and other associates, "there is no sour cream in the back". **** lied about the sour cream and her title/position at Aldi; **** also failed to provide me with proper assistance by ignoring me, having me wait for items she never intended for me to have. This happens often at this location were employees don't want to get items in the back that customers can visibly see. The quality of service at this location has gone down and has forced me to shop elsewhere. I would like **** to be re-trained in customer service and learn to provide genuine help to customer like myself when asked without lying and making excuses.

  

  Business Response

  Date: 08/07/2023

  ALDI **************** called, left the customer a voicemail and sent the customer an email to contact us back for follow up to their concern on August 3, 2023; however, we have not received a follow up phone call. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20414902
  
  I am rejecting this response because: Since I received the email from Aldi on a Thursday and I was unavailable Friday, I could not respond to their representatives until Monday 8-7-23 per their business hours. I called on 8-7-23 and a representative listened to my concern and said she would forward my concern to the manager. So until I actually hear from the manager this "business response" is not really a response to the issue I had at this location, it is merely a delay tactic, once I get a genuine response to my concern and information on how this will be corrected so it doesn't happen again, I will readjust my response to this complaint.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/08/2023

  ALDI **************** called the customer, left the customer a voicemail, and sent the customer an email to contact us back for follow up regarding their concern on August 3, 2023. The customer returned our call on August 8, 2023. The customer request to speak with the District Manager has been forwarded to the appropriate department. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00AM to 7:00 PM EST.
  
  

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The District Manager named ******** did contact me, she let me know she would talk to the staff and **** and will be working to make improvements at this location.I appreciate the time takento resolve this matter.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shopped at ALDI on 6/21/23 3:05 pm. I payed with my bank card when the cashier said they were having trouble with their machine. I said well make sure you cancel that out and Ill pay with cash. She said okay. So I paid with cash in the amount of $93.53. When I got home I noticed the exact same amount came out of my bank card. The very next day I went back to ALDI and told the manager what happened. She said that there was a national outage and my bank would have to refund my money. So I went to my bank and filed a dispute over that charge. They have since said it was a legitimate purchase and I would have to get Aldi to refund my money. I called Aldi corporate office they looked into it and said no it was the banks responsibility to refund my money. The bank did look at it for the second time. Again said not their problem. Called Aldi corporate again now they say they never received money from my bank. No one will help me. I have a bank statement and a cash receipt for the same date and amount. I would like Aldi to give me back the cash I paid. The bank paid them plus my cash payment. Case number Aldi gave me is ******

  

  Business Response

  Date: 08/02/2023

  ALDI **************** attempted to contact this customer via phone on July 31, 2023, but we were unable to speak with them. A voicemail was left requesting a call back when possible. An email was also sent to the customer on July 31 requesting that they contact us at their earliest convenience; however, we have not received a follow up phone call. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aldi "offers" a twice as nice guarantee. I shop with the merchant often and recently purchased some new items that I didn't particularly like. I attempted to return the items using the twice as nice guarantee but I was turned away because i didn't have my receipt. The guarantee doesn't state that you have to have your receipt and when I brought that up to management at my local Aldi she stated that particular location has its own policy and refused to honor the guarantee. The reason she gave me is quite unsettling. She stated that in this area people tend to steal or dumpster dive and try to return the items. I attempted to handle this with corporate but nobody had the decency to respond to my emails/calls. This is false advertisement and some could say discrimination based on social class. I'm extremely disappointed in Aldi and wish that they will do better by their consumers

  

  Business Response

  Date: 07/18/2023

  ALDI **************** attempted to contact this customer via phone on July 18th but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20337526
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/6/23 Thursday @ 7:45 pm Assistant Manager with purple hair very rude and unprofessional, had my service animal with me she asked what service does my animal provide. Advised I'll just show you card / certificate, she refused to take it or look at stating i just need to tell her, my diagnosis is none of your business ma'am, so she snatched my cart and told me to leave the store while calling the police. This is the 3rd time she has tried to put me out of the store, she harasses me ever time I come into the store no one else but her says anything to me

  

  Business Response

  Date: 07/10/2023

  ALDI **************** has contacted the customer and we have coordinated with the DM to contact the customer.

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20286855
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12 I entered the Aldi in ******* ****. as we were shopping we overheard an employee complaining about having to work. We went to check out at one of the two open self check outs. We had a debit card that had $90 on it. Our bill was *****. I told my daughter to run get the $30 I had in the car. I charged *****. The employee that was complaining about working came out of the office mad. Said I should have read the sign that hug 8 foot above the register that, this register was card only. She canceled the $30 part of the transaction but kept my *****. I left with no groceries and no money. To this day after a month of calls, I still do not have my money.

  

  Business Response

  Date: 07/07/2023

  ALDI **************** has contacted the customer and advised the payments **** has done an investigation and refunded the customer, but it may take a few days to reflect in her account. 

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, On the afternoon (approx. 3:30 PM) of Wednesday, June 21, my wife ********************************* was shopping at the ALDI in Chesterfield, ************** location. When finished, she attempted to pay for her groceries- a total of $98.06. When she swiped her card, it was reading back to the cashier that the card was not working. She was asked to swipe the card again, and was instructed to do so 6 additional times. Each time, the machine stated that the transaction could not be complete. Despite this, our ********************* posted 7 charges of $98.06. Therefore, a total of $686.42 was taken out of my checking account. ********************** told my wife that they could not give her the money back, mistakenly believing they had received no money. I have dispute the charges with the ********************* and they are investigating (rather slowly). I have spoken with ALDI on multiple occasions because the believe the primary issue lies with them. They stated that they were experiencing an outage when my wife was trying to complete the transaction and did not have the money. However, I explained to them that the money was taken out of my checking account and posted to them. My wife had shown them this in the store. Each time I spoke, they passed the responsibility onto master card and my bank. I feel they are responsible with ensuring I am refunded in total ($686.42), especially since they did not allow my wife to take any groceries home. This has caused a major disruption to my family's finances. They gave my wife terrible instructions and advised her to continuously scan her card. When a problem was created, they did not take responsibility nor attempt to correct the wrong with us. All I want is for my money to be returned to me. ALDI has been negligent, in my view, in regards to servicing me for this mistake. That has led to this email to you. I appreciate your time and commitment to this concern. Please call me if you have any questions at ************. Take care,

  

  Business Response

  Date: 06/28/2023

  ALDI **************** spoke with the customer on 6/21/2023 regarding their concern. We forwarded the concern to the appropriate department for further review and advised the customer of their response on 6/22/2023. There was a nationwide outage that effected all Mastercard credit cards and Maestro branded debit card transactions. While the customer sees multiple charges on their account, ********************** didnt receive the funding for them. We have been assured by Mastercard that they are working on correcting these issues but if the customer still has concerns, we advise they contact their card issuing bank directly.  

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20245132
  
  I am rejecting this response because: I still do not have my money back. If I went to go get a refund because a product I bought was rotten, they would be able to refund me the money or allow me to get another one off the shelf. What makes this different? The purchase has been posted and it says the money went to Aldi. Otherwise, where did the money go? Again, I am not trying to give Aldi or anyone a hard time. I simply want my money refunded.

   

  Thank you.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/05/2023

  ALDI **************** spoke with the customer on 6/21/2023 regarding their concern. We forwarded the concern to the appropriate department for further review and advised the customer of their response on 6/22/2023. There was a nationwide outage that effected all Mastercard credit cards and Maestro branded debit card transactions. While the customer sees multiple charges on their account, ********************** didnt receive the funding for them. We have been assured by Mastercard that they are working on correcting these issues but if the customer still has concerns, we advise they contact their card issuing bank directly.
  
  

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20245132
  
  I am rejecting this response because: I have written and documented proof of almost $700 going to Aldi. Until I have my money back, I cannot consider this resolved or an acceptable response. Next time, I'd recommend employees not to ask customers to continuously scan a card that apparently "isn't working". That resulted in a complete emptying of my checking account and taking money from my wife and children. 
  
  Sincerely,
  
  *********************************