Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance

  1112 N 10th Ave Hanford, CA 93230-3746

• 

  State Farm Insurance

  165 E Honolulu St Lindsay, CA 93247-2526

• 

  State Farm Insurance Company

  2702 Ireland Grove Rd Bloomington, IL 61709-0001

• 

  State Farm Insurance

  9000 Ming Ave Ste B2 Bakersfield, CA 93311-1319

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/21/2022 At 4.30 PM MICHIGAN time we call for towing to state Farm. They ask us to pay up front even though I have policy with state farm with towing coverage. They charge me $377.00 and text me that some will be there 90 to 120 Minutes. We call 18.34 that how long it will take ? they said 15 to 20 Minutes. At 18.51 we received a text that provider arrived? I text NO. At 19.33 we call and ask when towing guy will come again said 15 to 20 Minutes. We call 19.54 and told us some will there within 15 to 20 Minutes. We keep call them every 30 to 45 minutes and they keep giving us false promise that some will be there in 15 to 20 minutes. At last some one came next day 1.00 AM. Next day I ask Towing invoice they said we will email in 24 to 48 Hours. I didn't received and contact back them they said we can't provide you. I contact Agent on 08/24/2022 he made complaint and told me that some one will call you by tomorrow. I didn't received any call on 08/25/2022. I received call Friday 08/26/2022. The lady name FATIMA was rude with me and told me that we can't give you towing invoice and any compensation. Me and my family wait 7 and half hours without food and Bathroom on middle of the Highway shoulder. I need invoice and compensation for all mentally and physically harassment.
  My auto policy NO AUTO POLICY *** ************

  Business Response

  Date: 09/07/2022

  Thank you for the opportunity to reply to your correspondence dated August 29, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 31, 2022, to address his concerns. We were unable to resolve this matter to
  the consumer’s satisfaction, but we will review and consider new information if presented.

  Business Response

  Date: 09/23/2022

  To Whom It May Concern: State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 Thank you for the opportunity to reply to your correspondence dated September 13, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on August 31, 2022, to address his concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. Sincerely, State Farm Consolidated Claims  1-800-State Farm (1-800-782-8332) State Farm Mutual Auto Insurance Company Providing Insurance and Financial Services                                                                                                                      Home Office, Bloomington, IL 

  Customer Answer

  Date: 09/26/2022

   I am rejecting this response because:
  
  
  
  

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted state farm inquiring about a life insurance policy and was directed to Lea Champagne (Laplace office ) I spoke with her and she was to contact me later on that day with quotes, never did. This happened three times. I never requested her , I was directed to her. She is related and if she chose to not to want my business she could have simply asked someone else to handle it. Extremely upset because it made me feel my business wasn't good enough.

  Business Response

  Date: 09/09/2022

  Thank you for the opportunity to reply to your correspondence dated August 29, 2022. While we
  cannot share specific details in this public response, as requested, we have responded directly to consumer.

  Customer Answer

  Date: 09/13/2022

   I am rejecting this response because:
  
  
  I was not aware that she no longer works for State Farm until I was told so by that agents office. The issue here is that since she was no longer working there according to State Farm at the time I summited my complaint than how is it that my son has been made  aware of the situation and has informed me that I was trying to get  *** ********* fired. I was accepting the humiliation until then. Someone from that office called her and told her of the situation if she was no longer working there and that's even more humiliating. So if *** ********* would have accepted my request to not handle my quote I would not have to figure out how to resolve this within my own household. This has just turned into a downward spiral that I have to deal with thanks to that office going the extra step to insure that. *** should not have been able to contact my son about this matter , I do understand contacting her for her side . I can't express what this has done to my relationship with my son. Do whatever either-or side of this chooses to do, enough damage has been done to me

  Business Response

  Date: 09/23/2022

  Attached is the response for complaint ******** ** ****** ** ***** *********

  Business Response

  Date: 09/23/2022

  To Whom It May Concern: State Farm Life Insurance Company ** *** **** ************ ** ********** ******** Thank you for the opportunity to reply to your follow up correspondence dated September 15, 2022. While we cannot share specific details in this public response, as requested, we have responded directly to ***** ********. Sincerely, State Farm Life Insurance Company *********** **** ** ************** 

• Initial Complaint

  Date:08/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a quote from State Farm which was a reasonable quote then they came back a week later after I switched saying that there was an insurance claim paid out showing me at fault which I hadn’t had any at fault anything. the only claims that would’ve shown up I told them about one was a windshield claim the other being hit an animal. So they said that I needed to get proof from that insurance company which was progressive I provided them with proof and my insurance agent with State Farm says that she’s talking to the underwriter and the underwriter took off the at fault but they’re still charging me a surcharge which should not be there that is what the insurance agent is telling me that it should still not be there because I have no at fault. I’ve given my agent two weeks to get this cleared up and so that is why I am submitting a complaint because in a couple weeks they’re gonna want to take next months payment out which is a ridiculous amount.

  Business Response

  Date: 09/07/2022

  Thank you for the opportunity to reply to your correspondence dated August 29, 2022. While we
  cannot share specific details in this public response, our underwriting Department contacted the
  complainant on 9/2, 2022, to address his concerns. We have reached a satisfactory resolution.

  
  

  Customer Answer

  Date: 09/08/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a notification for $594 to be auto drafted from my bank account. My payment should be $290. State Farm did not call me about this. I do not understand the new charges and I do NOT have any outstanding balance. This is the 2nd time they have charged me a hidden amount and I am utterly DISGUSTED with their lack of professionalism, hidden charges, surprise charges and ROBBERY!

  Business Response

  Date: 09/08/2022

  Thank you for the opportunity to reply to your correspondence dated August 26, 2022. While we
  cannot share specific details in this public response, our SFPP Department contacted the
  complainant on September 7, 2022 to address his concerns. We have reached a satisfactory
  resolution. Our position is firm, but we will review and consider any new information if
  presented.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident on 07/29. The other person failed to yield and was at fault. I called the police and they took an incident report. I called my insurance and they found dealership to fix my car. I called sate farm about this accident and they said they have to get hold of their insurer and they will attempt 4 times. I waited and waited for a call back from state farm and never received one. I called back and they said that they have approved my claim and that they will repay my lost wages. Just that I had to provide documentation for lost wages. I uploaded my documents through the state farm app. Now they say that they not going to reimburse me due to that I denied their rental car. They have never offered me rental at all!!! Iam beyond upset. I just want to get repaid for my lost wages. It's been close to a month now. I have not been working and have a baby on the way. This accident has ruined my life and state farm could care less!!! Horrible and lost for words. State farm is the worst.

  Business Response

  Date: 09/07/2022

  Thank you for the opportunity to reply to your correspondence dated August 29, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 30, 2022, to address his concerns. We are continuing to work with the
  consumer to resolve this matter.
  

  
  

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a small accident in a rental vehicle on 7/20/2021. I filed a claim with State Farm the same day. I have heard nothing about the claim since last year. Yesterday I received a message stating that State Farm made a payment to me and a third party.
  
  I have called the claims department three times seeking for information, each time they have directed me to subrogation but were unable to transfer me. I called my agent but my agent has no information and cannot transfer me to subrogation.
  
  My main concern is that there was damage to the rental van prior to my use and I believe there repairs were made to damage that I did not cause. State Farm did not keep me informed in the claims process over the last 13 months. In fact, there has been no communication in the last year about the claim. Since I was not involved in the claims process, I believe there is strong possibility that repairs were made that are outside of the scope of the damage I caused to the vehicle. As a result of State Farm's poor claims process, I will be paying more for this claim as well as more for my insurance which is absolutely inappropriate. I thought the claim had been closed because so much time had passed without communication from either party.
  
  State Farm mishandled my claim which inflated the consequences. I believe my responsibility for the consequences should be diminished commensurate with their mishandling the claim (i.e., the repair costs, insurance adjustments based on the repair costs). ***** ************ *he uploaded document is the extent of the information I have access to and my insurance agent has access to. I uploaded the rental contract in July and there was no other information solicited by state farm nor were there estimates provided to me.

  Business Response

  Date: 09/07/2022

  Thank you for the opportunity to reply to your correspondence dated August 29, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on September 2, 2022, to address his concerns. We have reached a satisfactory
  resolution. Our position is firm, but we will review and consider any new information if
  presented.

  Customer Answer

  Date: 09/12/2022

   I am rejecting this response because:
  
  
  Per our discussion, they said they should have contacted me with estimates when they received them in March and that there was no excuse for the lack of communication up to that point.

  
  

  To summarize, repairs were made to damages I did not cause and I shared proof (pictures) with them and they said, "we've already paid. It's not like we're going to ask for a refund." They went on to say the third party could come after me for more damages (e.g., lost revenue) as well as refer any delayed payments to collections. 

  
  

  It did not seem like they were focused on finding solutions. 

  Business Response

  Date: 09/22/2022

  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2022. While we cannot share specific details in this public response, the Underwriting Department provided additional correspondence to the named insured to address the concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely,  Underwriting Department 

  
  

  Business Response

  Date: 09/23/2022

  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2022. While we cannot share specific details in this public response, the Underwriting Department provided additional correspondence to the named insured to address the concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely,  Underwriting Department 

  
  

  Customer Answer

  Date: 09/26/2022

   I am rejecting this response because:
  
  
  I emailed State Farm with evidence that showed pre-existing damage to the vehicle which was repaired by the damage claim. State Farm presented no evidence of negotiations of prorated costs associated with pre-existing damage.

  
  

  A large portion of the bill is associated with painting and decal work which was much more necessary to repair the pre-existing damage rather than the damage related to the claim. The pre-existing damage scraped into the decals. 

  Further, a side panel was replaced where the bulk of the damage was from prior damage, if I damaged it all. The prior damage was visible because of the yellow paint transfer, rather than grey, and much taller than what was associated with my damage - 4ft rather than 2ft or less.   

  
  

  I discussed both of these with State Farm. I am paying for repairs to damage I did not cause.

  
  

  
  

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle and contacted my agent, ****** ****** to add the vehicle to my account. I’ve been a loyal member since 2004. When my policy was issued, one of the discounts applied was wrong. I was given good driver discount instead of accident free. I was told multiple times it would be corrected. I was continually told by the agents staff that there was an issue with underwriting being “understaffed”. It has not been corrected and I’ve been given so much false hope from State Farm and am losing trust in this company. I often feel like im being lied to by staff as im sure they do no care for me at this point. Now, my emails aren’t responded to and I’ve never once received any sort of acknowledgement from the main agent himself since switching.
  
  This should Not be that difficult to fix. Add the discount, submit the policy so I can go about my merry way.
  
  I’m normally a patient person and have had good experiences since moving to MI, but this is pathetic.

  Business Response

  Date: 09/02/2022

  Thank you for the opportunity to reply to your correspondence dated 8/26/22. While we
  cannot share specific details in this public response, our Underwriting Department contacted the
  complainant since 8/31/22, to address his concerns. We have reached a satisfactory resolution.

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2022 my neighbors rotten tree fell on my property causing damage to approximately 100 feet of fencing and salt treated fence posts. My husband's log splitter was also damaged. About a year ago, ***** and ***** ******* moved into the house and property in question. We were told that the owner. Ms. ******* was giving the house and property to ***** ******* who is her neice. Several months ago. My husband showed the tree in question to ***** ******* and gave him the name of someone to remove the tree. It wasn't until the evening of 7/21/2, that we were advised Ms. ******* had never transferred the property. I called myself and made the claim to State Farm the next day. 7/22/22. ***** **********  It is now 5 weeks later and I am still told the case was under investigation. Meanwhile I have a large tree in my front yard. The Claim Adjustor for State Farm handling the case is ****** ********. I must say he has been very rude and not at all forthcoming with information. I have many pictures of the tree and damage. I feel the owner was neglect in this matter. We contacted the people who we were told owned the property. My insurance company is Nationwide. My adjustors at Nationwide has at least been calling and checking. I can not say the same for State Farm. So much for being a "Good Neighbor on your Side". I would definitely appreciate some answers to this complaint.

  Business Response

  Date: 09/02/2022

  Thank you for the opportunity to reply to your correspondence dated August 26, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 31, 2022, to address her concerns. We are continuing to work with the
  consumer to resolve this matter.

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called state farm on 8/10/2022. Because on the 9th of August i noticed a puddle of water sitting in the middle of my basement level family room floor,I told the claims agent That I am not aware and unsure how or what caused it to happen. I know there was a bad rain storm on the 8th of August and that my laundry room flood but the water drained and there wasn't any damage in the laundry Because it's tile floors. I explained the only damage was to my carpet and the area rug that layer on top of the carpet. She asked if there is still water I said not really the carpet is just damp. She said ok I will have to send out a medigation team to dry the water I said ok. 3 days later ATI medigation team came out completely tore out my carpet exposing asbestos tiles and cut ever wall in the room open from the bottom half left 3 machines in the room to dry the room sealed the area came back 3 days later took their machines I requested that they keep the area sealed since the tiles are exposed and I have 4 young children 1 of which already has breathing issues. 1 week later they set up an appointment for someone to come out from state farm on 08/24/22 he came in looked downstairs asked if it was ground water. I said the water was on there floor he stated it's not cover your policy doesn't cover flood your not In a flood zone. I called my agent spoke with my direct agent she 3 water state farm claims to understand how they are not covering the damage they have caused with no resolution I keep requesting to speak with managers, according to everyone I spoke with none are ever available you have to put in a request for a call back 2 days and still no call back. So what could have costed me 2000$ to fix state farm turned into 10000$ of damage if not more and are refusing to cover the cost of their own damage.

  Business Response

  Date: 09/02/2022

  Thank you for the opportunity to reply to your correspondence dated August 25, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 31, 2022, to address her concerns. We are continuing to work with the
  consumer to resolve this matter.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident with a State Farm insured driver on 7/1 (his fault). I was finally able to get my vehicle in a shop and repaired on 8/15. State Farm was responsible for providing a rental during the repair process. I returned the rental on 8/18 and now realized that Hertz charged me $29.16. I submitted the receipt to State Farm as I shouldn't have any expenses for this claim (even though time spent on my part has well exceeded any amount they have to pay). I got a call from State Farm telling me that the charge is for fuel and they aren't responsible for fuel charges. So, I was supposed to get a rental and then NOT drive it to work and back?! What is the point of paying for the rental if you're not going to pay for me to use it. Just ridiculous and it's been like this since day one of filing the claim with State Farm. They have the rudest claim team and customer service associates and they've done nothing but try to skirt the claim and now I still end up having to come out of pocket. I will NEVER use them as a carrier and I make sure to let others know that they should steer clear as well.

  Business Response

  Date: 09/01/2022

  
  Re: BBB Case Number:
  
  
  To Whom It May Concern:  ********
  
  Thank you for the opportunity to reply to your correspondence dated September 26, 2022. While we 
  cannot share specific details in this public response, our Claims Department contacted the 
  complainant on August 31, 2022, to address her concerns. We were unable to resolve this matter to 
  the consumer's satisfaction, but we will review and consider new information if presented.
  
  
  Sincerely,
  
  
  Express Auto Claims
  ************
  State Farm Mutual Automobile Insurance Company
  
  

  Customer Answer

  Date: 09/02/2022

   I am rejecting this response because:
  
  
  I don't want to discuss my "concerns". I want them to pay the full price of the rental. Their driver hit me and they should pay for me to have to drive a rental car while my vehicle was being repaired.